Blue Diamond Luxury Boutique – All Inclusive – Adults Only
What We Love
- Non-motorized water sports are included in your rate
- Some rooms have a private plunge pool
- Chauffeured golf carts shuttle guests around the 36-acre property
- Just 30 minutes from the Cancún airport, 10 minutes from Playa del Carmen
What To Know
- Children 17 and under are not permitted
- Citronella repellent is provided, but guests staying near lagoons, streams or the cenote should pack DEET
- Restaurant opening times vary
- Adults Only
- Free WiFi
- Parking On Site
- Room Service
Covering 36 acres of mangrove, lagoon, and powdery beachfront, the adults-only Blue Diamond has a sophistication that belies its proximity to Cancún and Playa del Carmen. Minimalist Zen rooms (all clean lines, high-quality marble, limestone, and polished bamboo, and floor-to-ceiling windows that keep the interiors bright) and an indoor/outdoor spa set the mood for relaxation, while all-inclusive rates banish mark-up stress. Adding to the Zen feel, Asian touches such as sliding Japanese doors and rock gardens remain from the property’s former life as a Mandarin Oriental. But unlike the buffet-driven properties in the nearby tourist towns, the service here is highly individualized. Think à la carte dining, customized minibars, and golf cart chauffeurs at your beck and call to whisk you between the two oceanfront pools—one for floating, one for laps—and spa, which features his-and-hers hammams. Unlike many full-service hotels, which rely on mass buffets, Blue Diamond serves à la carte dishes at the three on-site restaurants. Ambar, named for its stunning amber chandelier, offers fine dining and an occasion to dress up, while the more casual Aguamarina and the beach tapas bar have Caribbean views.
In the Area
Thirty minutes from the resort, Xel-Ha is a natural water park of lagoons and cenotes where you can swim with dolphins and manatees or trek along the seabed in a retro diving helmet. While the vibe at the resort is decidedly mellow, downtown Playa del Carmen is ideal for club hopping. Start the night with cocktails and ocean views at the Blue Parrot Beach Club and work your way up to the Vegas-style variety show at Congo Bongo. For a change from the international fare at the resort, sample traditional Mayan dishes such as tamales with goat cheese at Yaxche. Read more about what to see, eat and do on the Riviera Maya.
How to Get There
I stayed at the Blue Diamond for work for two nights. First of all, there was a three night stay policy at the hotel as it was during a conference (which was not outlined anywhere), yet I couldn't check in on a Saturday and ended up having to pay and waste one night since I was leaving only after two nights. While the staff couldn't be nicer, there were so many things that are not up to par for what is called a luxury, five star property that is quite expensive. My air conditioner wasn't working, I was told to not open my patio doors as there are crocodiles and possibly snakes right outside in the water lagoon that wrapped around the property. It seems that the property is understaffed as I constantly had to wait for a golf cart driver to take me to my room. And there was a constant smell of mold in my room which I couldn't get rid of as I was told to not open up my windows or doors. Disappointing experience overall and I wish I stayed elsewhere since there were so many other options. Do better, Blue Diamond.
We stayed here for 3 days / 2 night while an overbooking issue was rectified at the sister hotel blue bay esmerelda.
I will start with the only con which was certain members of staff. The first day we arrived everyone couldn't of been nicer and couldn't of done enough for us. Following this we cant seem to figure out what we did wrong but I'm guessing it was either because we were moved from another hotel or because we didnt tip - the next 2 days we felt like we were being cold shouldered and other people prioritised over us which didnt bother me but made my wife feel really uncomfortable. It was just small things like simple items such as drinks or menus taking ages to be brought to us and the staff being just completely cold, not coming to ask if we wanted a drink on the beach while going round everyone else etc etc.
It may just be our opinions but we felt like it was very tip orientated as the people I noticed slipping money were very well looked after.
We have absolutly no problem tipping but being British we generally tip at the end of a stay if they genuinely have been good not everytime someone brings me something which is part of their job - so ruined it for themselves really.
Onto the Pros
- the hotel, room and grounds were all beautiful and peaceful
- good golf buggy service to take you to and from pool/beach
- genuine alcohol served at the bars not local like some hotels
- large choice of good quality pool side and beach beds
- the food was all lovely however I could imagine it being repetitive after 2 weeks
-our fridge was restocked everyday however other couples didnt
- I felt the rooms were modern and good quality however we did have 2 mice come in one night however I do understand this considering the jungle surrounding
- ability to rent bikes instead of using golf buggies
Overall we did enjoy it but unsure if we would return as having nice staff is an important part of a holiday and in a boutique of this standard I would expect it as a given rather than a tippable extra.
Hidden Gem and Luxury experience. First, I can't say Thank you enough to ADELA from Concierge. She is amazing, she helped me set up my surprise visit months ago. My wife love it from the moment we arrived to the end. Honeymoon decoration, and the additional surprise of guitar playing with our Romantic dinner on the beach. Whenever we mentioned about our concern, all the staffs was there to support us and elevate our experience. We change our room because of the air conditioning wasnt working 100% Adela spoke to her manager and show us 3 different rooms right in front of the Cenote. The decoration at the end went we came back to our room was amazing. I can't thank her enough. I also want to appreciated Juverli and Carlos they're the best. They save us a cabana every morning and made us the special drinks. They always get out of their way to ask us if we needed anything. Antonio, Jonathan the bellboy was great picking us all the time with the golf cart. David, Roman, Garbriel from Aquarmarine and Ceviche restaurant was great. Pedro also from the restaurant was excellent. Leo was served us our romantic dinner was great, Gabrietto the manager at Aquarmarine also came say hi to us during our dinner. He was very kind and told us the surprise with the Violinist playing for us. At Ambar our server who is in charge of Wine tasting was great. Since we miss wine tasting few times, he promise to serve us personally at Ambar. He did and he did tasting menu with us. With all being said, Adela, Carlos and Juverli and rest of the team in Diamond give us a unforgettable experience. This is a place to visit at Riveria Maya for Adult all inclusive resort. It have all things you need !