4.0
Very Good 10990 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

What We Love

  • Mayan-inspired treatments at the 26,000-square-foot spa
  • Caribbean views at nearly every turn, from your private balcony to a lounger on the 1,937-foot beach
  • Location: The beachfront resort is a 20-minute drive from the bar-lined streets of Playa del Carmen

What To Know

  • Popular spot for groups, weddings and Spring Breakers — not ideal for romancing couples or seclusion seekers
  • Beach is small and suffering from some erosion
  • The resort is enormous (984 rooms) but trolley and golf cart services are available
  • Bring plenty of bug spray — the surrounding mangroves mean lots of mosquitos
  • Some rooms and the pool area are showing the natural wear and tear of a year-round resort
  • Meals are hearty and varied, but don't expect gourmet dining

Amenities

  •  Babysitting
  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap-accessible
  •  Kids Club
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Room Service
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
Architecture Beach Beachfront Buildings Exterior Grounds Lounge Luxury Ocean sky water Sea Nature Coast shore caribbean Island aerial photography Resort cape lined sandy

Overview

All-inclusive enclave with three pools, six restaurants and a stand-out spa near Playa del Carmen

The Lowdown

The all-inclusive BlueBay Grand Esmeralda hugs a private palm-fringed swath of sand just 20 minutes north of downtown Playa del Carmen. Hand-carved wooden headboards and cream- and earth-toned furnishings add Mayan inspiration to the simple decor in the 984 rooms, equipped with private balconies and terraces. Days here are spent windsurfing, scuba diving, playing on the two tennis courts, teeing off at the on-site golf course or simply reclining in a lounger (go early to secure yours!) on the small beach. You can watch the sunset from a private catamaran or unwind with a chocolate body wrap at the spa, followed by a dinner of international and traditional Mexican cuisine at one of the six enormous restaurants. Popular with Spring Breakers and wedding groups, this is a destination for sun seekers, fans of the all-inclusive set up and travelers content to laze by the big pools and interact with fellow guests.

In the Area

The resort is located on an intimate beach just 20 minutes north of the restaurant- and bar-lined streets of downtown Playa del Carmen. Don’t miss the shrimp tacos with the spicy verde sauce at La Floresta (between Constituentes and Juarez streets) on the southbound service road just underneath the Highway 307 bypass. For traditional Mexican, try Carboncitos (4 Norte, between 5th and 10th avenues), where the people-watching is as good as the flank steak burrito and $6 jumbo margaritas. Must-orders at the Italian-owned Piola (Calle 38 between 5th and 1st avenues) include the wood-oven fired pizzas and basil martinis, served in an intimate garden two blocks from the beach. A trip to the Riviera Maya is not complete without seeing the Mayan Ruins of Chitzen Itza, the seaside structures of Tulum and the jungle-fringed peaks of Coba. Need to escape from the sun? Book an afternoon with Protec Diving for a tour of Quintana Roo’s majestic cenotes, underwater cave systems that reach 100 to 200 feet in depth.

How to Get There

Blue Bay Grand Esmeralda All Inclusive
Carretera Federal Chetumal
Playa del Carmen, 77710 Mexico

Reviews

4.0 Very Good 10990 Reviews
Holiday of a life time
Reviewed 12 hours ago

Went here for my 60th birthday its a long flight 10,5 hrs but oh my was well worth it beautiful hotel excellent food excellent service would defanatley recommend this hotel nothing was to much trouble

I don’t like to complain but...........
Reviewed 18 hours ago

Due to a mechanical break down, our flight was delayed overnight and we were taken on mass by bus to the BlueBay Grand Esmeralda.

Prior to arriving we were told that the resort was a 5 star establishment. Sadly on entering our allocated room, I can say with conviction that the room that my wife and I had been given was not 5 stars as it was in need of a bloody good clean, what’s more it smelt as if it had been recently used to home a gang of unwashed vagrants.

At this point you may be thinking that two angry snobby customers out of entire delayed flight, unfortunately this was not the case as most of the flight of over 250 passengers made similar verbal toned negative remarks. One of the younger passengers stated that he had stayed in a cleaner student hostels.

Putting people who have just stayed in pure luxury in very poorly presented accommodation is never going to bode well regarding comments. However, that said our expedriance was not an acceptable inconvenience as it is reasonable to expect such allocations to be clean and be fit for purpose.

Poor show Thomas Cook for thinking this was acceptable.

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Reviewed 21 hours ago

The staff were wonderful. The rooms were falling apart. Landscaping beautiful. Maintenance of buildings very lacking. WIFI Horrible. very poor quality of liquor. No nightlife. Transportation only offer one way. 50.00 to get back to airport. Gift shops extremely expensive. Our first room we woke up to a flooded bedroom due to ac leaking all night, second room smelled like sewer non-stop.

Will not return to this hotel - this is not 5 Star!
Reviewed 1 day ago

We were transferred to this hotel after our fight was cancelled, this could be why they had low standards as they were not expecting another 300 guests at such short notice.
We arrived quite late and missed dinner so went straight to our room. The porters were over worked and very grumpy by the time we had checked in and would only drop people off in one building at a time so people were having to wait a long time to get transferred. The map given on check in did not help locate the rooms but we started off walking and spoke to other hotel guests to help get the location of the room.

The room was a good size with stocked fridge with water soft drinks and beer and there was also coffee and tea making facilities in the room. The bathroom was very nice with a walk in shower and his and her sinks. The cleanliness of the room however was below standards, there was dirt and dead bugs in the corners of the room, a half drunk bottle of wine shoved at the side of the mini fridge and the mirror in the room was mottled and looked like someone had sprayed blood all over it.
We grabbed a drink at the 24 hour bar, it had a good vibe but the bar staff were not welcoming at all and so we left to eat at the snack bar. The snack bar was located in the Mexican restaurant and opened at 11pm. They opened the doors at 11 and there was a very small serving of food which turned out to be leftovers from dinner as they quickly changed them one by one to burgers sausage and fries. The food was not hot and was definitely below standards, I could not finish any of it and left feeling ill.

We tried calling to get our luggage picked up but when we dialled 0 as instructed on the phone this did not go anywhere so we walked back up hill to the hotel reception in the rain. We checked out as soon as we could in the morning, there was only 1 man on reception and a queue began to form at 6am. He was very grumpy and not welcoming at all. We ate breakfast before we left after being assured by other guests that the food at breakfast was nice. There was a small selection of food and drink but it was a better standard then at the snack bar although again it wasn't that hot.

This hotel is not 5 star, I would not recommend it.

BlueBay Holiday
Reviewed 3 days ago

Lovely hotel if I’m to split hairs a little to big, restaurants including buffet restaurant fantastic drinks were amazing 90% of the staff were great a few were a bit above themselves (makes me sound like a snob) entertainment well seen better seen a lot worse main issue was we wanted to watch the football and on the animation team could put the channel on and in the day you had no chance, beach I was not impressed to small and full of seaweed which brings me to the sea not good at all no clear blue sea dirty looking brown sludge apparently they had had issues for around 7 month previous to our arrival so not exactly the hotels fault but a bit of a let down all the same, last but not least Wi-fi not brilliant but at least you have it but all in all great holiday I would go back again but would try find somewhere else first that had somewhere like a bar or coffee shop in walking distance to visit outside the resort.