4.0
Very Good 10477 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

What We Love

  • Mayan-inspired treatments at the 26,000-square-foot spa
  • Caribbean views at nearly every turn, from your private balcony to a lounger on the 1,937-foot beach
  • Location: The beachfront resort is a 20-minute drive from the bar-lined streets of Playa del Carmen

What To Know

  • Popular spot for groups, weddings and Spring Breakers — not ideal for romancing couples or seclusion seekers
  • Beach is small and suffering from some erosion
  • The resort is enormous (984 rooms) but trolley and golf cart services are available
  • Bring plenty of bug spray — the surrounding mangroves mean lots of mosquitos
  • Some rooms and the pool area are showing the natural wear and tear of a year-round resort
  • Meals are hearty and varied, but don't expect gourmet dining

Amenities

  •  Babysitting
  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap-accessible
  •  Kids Club
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Room Service
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
Architecture Beach Beachfront Buildings Exterior Grounds Lounge Luxury Ocean sky water Sea Nature Coast shore caribbean Island aerial photography Resort cape lined sandy

Overview

All-inclusive enclave with three pools, six restaurants and a stand-out spa near Playa del Carmen

The Lowdown

The all-inclusive BlueBay Grand Esmeralda hugs a private palm-fringed swath of sand just 20 minutes north of downtown Playa del Carmen. Hand-carved wooden headboards and cream- and earth-toned furnishings add Mayan inspiration to the simple decor in the 984 rooms, equipped with private balconies and terraces. Days here are spent windsurfing, scuba diving, playing on the two tennis courts, teeing off at the on-site golf course or simply reclining in a lounger (go early to secure yours!) on the small beach. You can watch the sunset from a private catamaran or unwind with a chocolate body wrap at the spa, followed by a dinner of international and traditional Mexican cuisine at one of the six enormous restaurants. Popular with Spring Breakers and wedding groups, this is a destination for sun seekers, fans of the all-inclusive set up and travelers content to laze by the big pools and interact with fellow guests.

In the Area

The resort is located on an intimate beach just 20 minutes north of the restaurant- and bar-lined streets of downtown Playa del Carmen. Don’t miss the shrimp tacos with the spicy verde sauce at La Floresta (between Constituentes and Juarez streets) on the southbound service road just underneath the Highway 307 bypass. For traditional Mexican, try Carboncitos (4 Norte, between 5th and 10th avenues), where the people-watching is as good as the flank steak burrito and $6 jumbo margaritas. Must-orders at the Italian-owned Piola (Calle 38 between 5th and 1st avenues) include the wood-oven fired pizzas and basil martinis, served in an intimate garden two blocks from the beach. A trip to the Riviera Maya is not complete without seeing the Mayan Ruins of Chitzen Itza, the seaside structures of Tulum and the jungle-fringed peaks of Coba. Need to escape from the sun? Book an afternoon with Protec Diving for a tour of Quintana Roo’s majestic cenotes, underwater cave systems that reach 100 to 200 feet in depth.

How to Get There

Blue Bay Grand Esmeralda All Inclusive
Carretera Federal Chetumal
Playa del Carmen, 77710 Mexico

Reviews

4.0 Very Good 10477 Reviews
Fantastic stay would 100% recommend
Reviewed 2 days ago

Myself, husband and daughter have just returned from a 11 night stay at this hotel. The hotel was always clean and wherever you looked staff were alway cleaning. Our room was restocked everyday with soft drinks and beer and the beds were stripped and remade with clean bedding everyday. Our bedroom was cleaned daily and clean towels were provided every day. The staff realised we had a four year old with us so every day when we arrived back to our room my daughter got so excited to see what animal the staff had made out of towels on her bed. One day it was a fish, another day a elephant her baby. It’s these little things that make the holiday that little bitextra special. The food was amazing with lots of options everyday and cooked lovely.

I have never been to a hotel before where you really feel like the staff can’t do enough for you and everyone was always smiling and so friendly and made my four year feel like a real princess. There are three staff members who were truely outstanding and they were Luis Noh, Victor Tamay and Fernanda Cuellar who worked in the restaurant in building 15. I cannot praise them enough. They became such good friends who we laughed with everyday and they brought our little girl milkshakes and special drinks without being asked. Everyone our daughter would shout Luis’s name and go running to him for a hug. This just shows how brilliant these people are at there job, nothing was too much for them. We were driven around the resort on golf buddies by staff which was a brilliant service.

I cannot praise this hotel enough and the staff here are so professional, friendly and a pleasure to be around.

I would be returning here again and if you want a fantasic hotel with amazing staff this is the hotel for you .

Excellent!
Reviewed 2 days ago

We spent Mother's Day week as a family at the Blue Bay Grand Esmeralda and had a fantastic time. The staff took such great care of us especially Agustin, Daniel and Gilberth. The property is set up in such a way that it allows you to fully enjoy the flora and fauna. The food was delicious and our room was kept immaculately clean.

Our experience at BlueBay Grand Esmeralda
Reviewed 3 days ago

I would like to start by saying that BlueBay is a beautiful resort, it's well maintained and very clean. Our room was overlooking the small pool and was exactly what we wanted; it was modern, clean and had a great view. It was a surprise that we were offered as many a-la-cart dinners as we wanted, as long as we booked the day before each meal. The food was delicious, and the service was very friendly at all the restaurants. We did find that the drinks were very watered down and we were refused top shelf liquor because we didn't have VIP bracelets. Almost everyone we saw at the resort were wearing the regular bracelets, so decent liquor was rarely served to anyone. We also found the mini bar was not refilled daily but only when we called the front desk. Talking to a restaurant employee we found that they were very underpaid, so if you visit here please tip, as they really do try to make your visit better and will appreciate it. BlueBay is a very large resort so expect to walk, and they do have trams that you can ride when you get tired. This is a resort that is worth visiting for people looking for great food and clean rooms and grounds.

Disappointed by the Resort....
Reviewed 4 days ago

Listed as a 4+ star resort... Overall we find it hard to give this resort a 3.
Reasons:
Attention to detail is severely lacking, maintenance issues, undone repair work dated guest rooms and buildings, Cleanlines in some areas of the resort is substandard, the seaweed on the beach was not cleaned up the entire week we were there It was piled up and stunk like rotten food,,, that aroma was noticable in resort as the ocean breeze blew it around,,, hard to sit on your room balcony or sitting area without having to smell this nasty odor,,, the check in process was not smooth, our room was not ready and while we waited for it to be readied they lost our luggage in the bell cap area. We had to go back there and find it ourselves
.
On the positive side... Meals in the Main Buffet and the Ala Cart Restaurants were excellent. Special mention goes to the Ala Carts.. However, meals at Jaal ha in the pool area were poorly cooked especially breakfast where scrambled eggs were not fully cooked and a staff member there consistently used her ungloved fingers to move food from the grill to the serving station.. (ex French toast, Pancakes, Waffles) This restaurant was also dirty,,, unwashed windows and doors that were full of bugs,
One very strong positive is that the Mexican people working at this resort are, very attentive, caring and do a great job of taking ownership of their jobs and the service they provide!
Again, we were quite disappointed by the resort.. It is definately not a 4 star resort. Not even close! Honestly if it weren't for the wonderful Mexican people they have working there and the Ala Cart Restaurants... It would be hard to give this resort more than a 2,,,,, We will not be able to recommend the Blue Bay Grand Esmeralda to anyone because of our experience, We are generally very forgiving type people, we are not inexperienced travelers.. but .... we have to be honest..

Blue Bay Resorts ( Sherry K.)
Reviewed 5 days ago

I had a wonderful stay at the Blue Bay Grand Esmeralda Playa del Carmen. I stayed in Coba 2. The concierge Tania was wonderful as was her partner. I booked Joya due to a language barrier I had the date wrong she fixed this with a simple phone call. She was warm and exceptionally good at her job. My room was clean and well attended.I enjoyed the antics of the racoons and coati mundis and the other wildlife right off my patio. Luis and Victor made sure every meal I enjoyed at the buffet was a fun and entertaining time. I will miss my new friends. The service at the a la carte restaurants was to notch..