4.0
Very Good 11150 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

What We Love

  • Mayan-inspired treatments at the 26,000-square-foot spa
  • Caribbean views at nearly every turn, from your private balcony to a lounger on the 1,937-foot beach
  • Location: The beachfront resort is a 20-minute drive from the bar-lined streets of Playa del Carmen

What To Know

  • Popular spot for groups, weddings and Spring Breakers — not ideal for romancing couples or seclusion seekers
  • Beach is small and suffering from some erosion
  • The resort is enormous (984 rooms) but trolley and golf cart services are available
  • Bring plenty of bug spray — the surrounding mangroves mean lots of mosquitos
  • Some rooms and the pool area are showing the natural wear and tear of a year-round resort
  • Meals are hearty and varied, but don't expect gourmet dining

Amenities

  •  Babysitting
  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap-accessible
  •  Kids Club
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Room Service
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
Architecture Beach Beachfront Buildings Exterior Grounds Lounge Luxury Ocean sky water Sea Nature Coast shore caribbean Island aerial photography Resort cape lined sandy

Overview

All-inclusive enclave with three pools, six restaurants and a stand-out spa near Playa del Carmen

The Lowdown

The all-inclusive BlueBay Grand Esmeralda hugs a private palm-fringed swath of sand just 20 minutes north of downtown Playa del Carmen. Hand-carved wooden headboards and cream- and earth-toned furnishings add Mayan inspiration to the simple decor in the 984 rooms, equipped with private balconies and terraces. Days here are spent windsurfing, scuba diving, playing on the two tennis courts, teeing off at the on-site golf course or simply reclining in a lounger (go early to secure yours!) on the small beach. You can watch the sunset from a private catamaran or unwind with a chocolate body wrap at the spa, followed by a dinner of international and traditional Mexican cuisine at one of the six enormous restaurants. Popular with Spring Breakers and wedding groups, this is a destination for sun seekers, fans of the all-inclusive set up and travelers content to laze by the big pools and interact with fellow guests.

In the Area

The resort is located on an intimate beach just 20 minutes north of the restaurant- and bar-lined streets of downtown Playa del Carmen. Don’t miss the shrimp tacos with the spicy verde sauce at La Floresta (between Constituentes and Juarez streets) on the southbound service road just underneath the Highway 307 bypass. For traditional Mexican, try Carboncitos (4 Norte, between 5th and 10th avenues), where the people-watching is as good as the flank steak burrito and $6 jumbo margaritas. Must-orders at the Italian-owned Piola (Calle 38 between 5th and 1st avenues) include the wood-oven fired pizzas and basil martinis, served in an intimate garden two blocks from the beach. A trip to the Riviera Maya is not complete without seeing the Mayan Ruins of Chitzen Itza, the seaside structures of Tulum and the jungle-fringed peaks of Coba. Need to escape from the sun? Book an afternoon with Protec Diving for a tour of Quintana Roo’s majestic cenotes, underwater cave systems that reach 100 to 200 feet in depth.

How to Get There

Blue Bay Grand Esmeralda All Inclusive
Carretera Federal Chetumal
Playa del Carmen, 77710 Mexico

Reviews

4.0 Very Good 11150 Reviews
Overall a pretty good resort. Clean and comforatable.
Reviewed 2 days ago

One of the better all inclusive I've been to. Went there for a relaxing vacation, not a party vacation and manged to get a lot of relaxation time in.

Pros:
- Good food (especially at the al-a-cartes)
- Clean rooms with plenty of AC
- Nice pools
- Friendly staff

Cons
- Beach was brown and full of sea weed (which did not really bother me as I'm more of a pool person)
- Front reception was never able to make change for tips
- The entertainment sucked. Same act just different variations and the stage setup is less then ideal.
- Pretty sure the drinks are watered down.

My 27 birthday
Reviewed 3 days ago

The service is excellent Jerry Ricardo Ivan the whole staff the resort is huge with so much to do I enjoyed the SPA it’s so much to do Jerry thank you for making me feel so welcomed and a very special birthday girl thank Blue bay we will meet again.

Resort good but Sunwing sucked.
Reviewed 4 days ago

We are here now,This is our 3rd time here and were pleasantly surprised at how well it has been kept fresh and the food is actually good, No problem getting drinks,lounge chairs or towels. Bad point about the hotel is that they make you see a time share Rep, to get your info,We called Sunwing 1 week before our trip and asked for every detail we needed to web book our seats 12 hrs before the flight, wrote down everything and then tried only to find out that we HAD to have the expiry date of the passports of the other couple in our group. OK that was a screw-up by the Sunwing Call centre person. We can select our seats from the Kiosk at the Airport right, Wrong it said that the booking # that was on our ticket was not valid, ok lets spend 45 minutes waiting in line to be told that all 4 of us would be spread out in the plane with 3 of us stuck in between other people,no aisle or window seats left. They got us to Cancun and left us standing outside the Airport for 1 1/2 hrs waiting for transport to our room. Thanks Sunwing we will travel with a different tour company from now on.

Amazing location, staff and service.
Reviewed 5 days ago

I can say the staff here are absolutely worthy of 5 stars. The food at the 2 buffets located at the main lobby and beachfront- which has a stunning ocean view and immaculate sunrises during breakfast did not disappoint in any manner. I should mention that as reported in other reviews the resort is showing its age - however they are vastly updating including a complete main pool rebuild. I will update review upon return home. I would definitely recommend this resort if you are more concerned about service, hospitality and amazing staff versus granite flooring and gold rimmed cocktail glasses etc.

Hospitable Resort
Reviewed 6 days ago

This is a friendly resort with excellent facilities although 1 pool was being re-constructed, this looks as though it will be an excellent addition when completed in the near future. The restaurants are very good but we found the buffet evening meals not as good, recommend that you use the specialist restaurants as much as possible.
On the downside this resort can be a bit difficult for those with walking difficulties but they do provide golf buggy’s to move you around the resort. The staff however are very courteous and helpful.
The reason why I did not give the highest rating was the Circle One sales team. They are aggressive and we walked out. They claim that you will get your investment back after 25 years using a company called Lloydshare, suggest you do your own research on this company before attending any presentation and make up your own mind on its validity. It is a shame that the sales team use such dubious tactics as their product is good and sells itself for those who would be interested.