4.0
Very Good 12094 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

What We Love

  • Mayan-inspired treatments at the 26,000-square-foot spa
  • Caribbean views at nearly every turn, from your private balcony to a lounger on the 1,937-foot beach
  • Location: The beachfront resort is a 20-minute drive from the bar-lined streets of Playa del Carmen

What To Know

  • Popular spot for groups, weddings and Spring Breakers — not ideal for romancing couples or seclusion seekers
  • Beach is small and suffering from some erosion
  • The resort is enormous (984 rooms) but trolley and golf cart services are available
  • Bring plenty of bug spray — the surrounding mangroves mean lots of mosquitos
  • Some rooms and the pool area are showing the natural wear and tear of a year-round resort
  • Meals are hearty and varied, but don't expect gourmet dining

Amenities

  •  Babysitting
  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap Accessible
  •  Kids Club
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Room Service
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
Architecture Beach Beachfront Buildings Exterior Grounds Lounge Luxury Ocean sky water Sea Nature Coast shore caribbean Island aerial photography Resort cape lined sandy

Overview

All-inclusive enclave with three pools, six restaurants and a stand-out spa near Playa del Carmen

The Lowdown

The all-inclusive BlueBay Grand Esmeralda hugs a private palm-fringed swath of sand just 20 minutes north of downtown Playa del Carmen. Hand-carved wooden headboards and cream- and earth-toned furnishings add Mayan inspiration to the simple decor in the 984 rooms, equipped with private balconies and terraces. Days here are spent windsurfing, scuba diving, playing on the two tennis courts, teeing off at the on-site golf course or simply reclining in a lounger (go early to secure yours!) on the small beach. You can watch the sunset from a private catamaran or unwind with a chocolate body wrap at the spa, followed by a dinner of international and traditional Mexican cuisine at one of the six enormous restaurants. Popular with Spring Breakers and wedding groups, this is a destination for sun seekers, fans of the all-inclusive set up and travelers content to laze by the big pools and interact with fellow guests.

In the Area

The resort is located on an intimate beach just 20 minutes north of the restaurant- and bar-lined streets of downtown Playa del Carmen. Don’t miss the shrimp tacos with the spicy verde sauce at La Floresta (between Constituentes and Juarez streets) on the southbound service road just underneath the Highway 307 bypass. For traditional Mexican, try Carboncitos (4 Norte, between 5th and 10th avenues), where the people-watching is as good as the flank steak burrito and $6 jumbo margaritas. Must-orders at the Italian-owned Piola (Calle 38 between 5th and 1st avenues) include the wood-oven fired pizzas and basil martinis, served in an intimate garden two blocks from the beach. A trip to the Riviera Maya is not complete without seeing the Mayan Ruins of Chitzen Itza, the seaside structures of Tulum and the jungle-fringed peaks of Coba. Need to escape from the sun? Book an afternoon with Protec Diving for a tour of Quintana Roo’s majestic cenotes, underwater cave systems that reach 100 to 200 feet in depth.

How to Get There

Blue Bay Grand Esmeralda All Inclusive
Carretera Federal Chetumal
Playa del Carmen, 77710 Mexico

Reviews

dissapointing,if you are going to enjoy the coast at this resort you will be let down.
philipparry8

staff great animation team great.food great.what you would expect from anywhere.WE went particulary to experience the carribean coast line as wed watched avideo potraying clear blue waters,instead we found the coast at grand blue bay a murky brown we couldnt bring ourselves to swim in in all the fornight we were there,confined to the swimming pool we could have been anywhere.we feel we came all this way to experience a great beach holiday and felt let down. there is a pipe sticking out lots sharp bits,my wife attempted twice to cool down not to swim but came out quickly as she kept standing on sharp bits. honestly this was our 20h wedding anniversary a trip of a lifetime we truely feel let down.We are suprised no one else has told of this problem with the sea here at grand blue bay it may be nature but the point is people need telling so they dont spend their money as we have and get let down.There are inflatables to corner off the beach reducing its size ,,second week a metal stucture was in the swimming zone and some of the swimming zone was cornered off too.We feel this is a sad sight to seeand feel its the start of a bigger problem that cant be ignored.the video showing the grand blue bay is why we chose this holiday isnt accurate or up to date with the current situation,and we can understand why its not a pretty sight.we went 4h october 2019 till the 18th.IT BY FAR THE BIGGEST DISSPOINTMENT IN TERMS OF EXPECTATION FOR ABEACH HOLIDAY WE HAVE EXPERIENCED.SAD FOR THE ENVIROMENT CUSTOMERS AND THE STAFF WHO WORK HARD TO GIVE YOU A GREAT HOLIDAY BUT HONESTY IS A MUST.

OMG No
c0lette70

Dont get me wrong the hotel is beautiful. But it is a mangrove. I and lots of other people didnt react well to the millions of mosquitoes and the hoteliers did nothing about it. I have been all over the world and seen that they can spray to be rid of the mosquitoes. But here nothing. As we walked back to our room each day the door full of condensation, a thriving ground for mozzis. My husband literally had to swipe card to get in and we ran in n slammed the door. Even then full of mozzi bites in the morning, all over head and face! Is not good at all. We changed rooms on first day as I moaned could not open balcony door, needless to say we realised afterwards it was probably for the best. The mozzis were ruthless. No one escaped but some of us suffer more than others. And think may have a disease as been poorly since got back on 4th october. The hotel charge 22 dollars for fumigating room!! How rude!!! They should look after guests not charge more to get rid of millions of mosquitoes! I have complained to tui who I feel took advantage of us thomas cook desperate holiday makers. Shame for hotel but you should take better care of guests who pay a lot of money to have a so called holiday, only for their dream hol to be ruined because you cannot be arsed spraying down mosquitoes!! I actually cried on last day as even on the beach it was infested and I didnt want to be bitten any more. My husband as we decided to walk away was literally swiping them off our bodies! I will be visiting doctor tomorrow as been poorly since I got home on 4th october. Blue Bay get a grip and treat all guests as equal. You clearly have your favourites!!!! We were unfortunate as lost our original holiday to turkey via Thomas cook and was last minute so treated as underdogs. Were offered the VIP bit at one point by a guy giving away popsicles saying no mosquitoes, but why no mosquitoes only in VIP bit blue bay? We didnt go! So no idea if no mozzis or not as I was too upset and in pain.

Fab holiday!!
Dawn M

Firstly i never review but feel i have to on this occasion! So ignore the negative comments a hotel will never satisfy everyone. We feel the hotel and its staff do not at times get the recognition they whole heartedly deserve. To begin .. Check in no problems, quick and polite. Room in block 6 , large room, jack and jill sink, with 2 showers, hot water you need to let shower run for a few minutes to get hot water, plentiful. Bed large and very comfortable, although perhaps benefit from updating , nevertheless lots of storage , cleaned everyday with new towels and bedding changed! Acknowledge problems with mosquitoes however hotel sprays every night and take plenty of spray with you with Deet in to reduce bites. Pools acknowledge they are renovating a pool , noise can be heard however they are renovating which is expected and at least they are updating which has been highlighted as a negative with some reviews i read before coming . Other lagoon pool cleaned nearly all day by staff, excellent animation team lots of activities and fun! With an holiday atmosphere another credit to hotel! Beach - affected by hurricane, some years ago , yes seeweed , however this is natural and not the hotels fault although staff clean it daily , workmen near beach looks like they’re building docks so expect some noise infrequently. Plenty of lounges by pools and beach . Food, good choice ate at jaal ha restaurant for breakfast and lunch, special thanks to Juan and miriam although all staff again very attentive nothing is to much trouble, genuinely want you to enjoy your holiday. Also thankyou to Samuel on the beach who supplied non stop drinks! Cocktails are excellent, not spoilt by over indulging in bad measures! Good choice of alcohol. A la carte restaurants excellent, can eat every night if preferred which is a rarity! Beautiful and well maintained grounds, peaceful and relaxing, animals are visible dont forget its their environment! So treat respectfully! All in all please go to the hotel, it has the basics spot on and an absolute credit!! They deserve the acknowledgement of a job well done, nobody can ever be satisfied 100 per cent and reality needs to be considered! Weve been to various hotels inc 5 star and this hotels basic values, communication and client satisfaction More professional and a pleasure at the Grand Esmerelda in comparison! We are so pleased that we ignored the sometimes unjustified comments made by others and thanks to that one comment which changed my view and said ignore the negative comments and just enjoy it !! We’ve enjoyed this hotel and holiday! Its fun, clean, relaxing, pleasurable and professional, very welcoming made to feel special then book this hotel!