5.0
Excellent 2199 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

What We Love

  • Mayan-inspired treatments at the 26,000-square-foot spa
  • Caribbean views at nearly every turn, from your private balcony to a lounger on the 1,937-foot beach
  • Location: The beachfront resort is a 20-minute drive from the bar-lined streets of Playa del Carmen

What To Know

  • Popular spot for groups, weddings and Spring Breakers — not ideal for romancing couples or seclusion seekers
  • Beach is small and suffering from some erosion
  • The resort is enormous (984 rooms) but trolley and golf cart services are available
  • Bring plenty of bug spray — the surrounding mangroves mean lots of mosquitos
  • Some rooms and the pool area are showing the natural wear and tear of a year-round resort
  • Meals are hearty and varied, but don't expect gourmet dining

Amenities

  •  Babysitting
  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap Accessible
  •  Kids Club
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Room Service
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
Architecture Beach Beachfront Buildings Exterior Grounds Lounge Luxury Ocean sky water Sea Nature Coast shore caribbean Island aerial photography Resort cape lined sandy

Overview

All-inclusive enclave with three pools, six restaurants and a stand-out spa near Playa del Carmen

The Lowdown

The all-inclusive BlueBay Grand Esmeralda hugs a private palm-fringed swath of sand just 20 minutes north of downtown Playa del Carmen. Hand-carved wooden headboards and cream- and earth-toned furnishings add Mayan inspiration to the simple decor in the 984 rooms, equipped with private balconies and terraces. Days here are spent windsurfing, scuba diving, playing on the two tennis courts, teeing off at the on-site golf course or simply reclining in a lounger (go early to secure yours!) on the small beach. You can watch the sunset from a private catamaran or unwind with a chocolate body wrap at the spa, followed by a dinner of international and traditional Mexican cuisine at one of the six enormous restaurants. Popular with Spring Breakers and wedding groups, this is a destination for sun seekers, fans of the all-inclusive set up and travelers content to laze by the big pools and interact with fellow guests.

In the Area

The resort is located on an intimate beach just 20 minutes north of the restaurant- and bar-lined streets of downtown Playa del Carmen. Don’t miss the shrimp tacos with the spicy verde sauce at La Floresta (between Constituentes and Juarez streets) on the southbound service road just underneath the Highway 307 bypass. For traditional Mexican, try Carboncitos (4 Norte, between 5th and 10th avenues), where the people-watching is as good as the flank steak burrito and $6 jumbo margaritas. Must-orders at the Italian-owned Piola (Calle 38 between 5th and 1st avenues) include the wood-oven fired pizzas and basil martinis, served in an intimate garden two blocks from the beach. A trip to the Riviera Maya is not complete without seeing the Mayan Ruins of Chitzen Itza, the seaside structures of Tulum and the jungle-fringed peaks of Coba. Need to escape from the sun? Book an afternoon with Protec Diving for a tour of Quintana Roo’s majestic cenotes, underwater cave systems that reach 100 to 200 feet in depth.

How to Get There

Blue Bay Grand Esmeralda All Inclusive
Carretera Federal Chetumal
Playa del Carmen, 77710 Mexico

Reviews

Winter vacation
W9032KYdennisr

We went to BlueBay Grand Esmeralda beginning of this month and we had a blast , very nice people there and lots to do . For breakfast and lunch we would go to the buffet , there we met Juan and Miriam , they served us they were hard workers and very friendly made us feel like V.I.P’s . I recommend going to Xel-Ha and Chichenitza get the double package for that one and check out Cenote Maya.

Bad RCI concierge and Terrible Concierge manager.
Leonard J

We were literally refused exit from the resort to go on excursion. The concierges LIED to us, and prevented our leaving the property, and refusing entry to the bus to come pick us up. We were literally treated like prisoners!

DON'T WASTE YOUR MONEY COMING HERE
Babynurse03

I booked this vacation with my family so I could fulfill some things on my bucket list as I've been given a year to live, This resort looked like a very inviting place from the pictures....... well they must have taken those pictures from another resort!! First off....NO lobby bar, NO smoking (which we were not told and my partner smokes) and absolutely no muscle shirts in the restaurants...... Its not stated that you cannot wear these shirts in the ad and that's all my partner brought down...So first stop, we had to buy over priced shirts just so he would be able to eat.

We waited over 3 hours after arriving to the resort to finally get our room keys. Excited to start the vacation. Off to the room, open the door and there are a bunch of towels sitting in the middle of the floor. I thought that maybe its because the floor was still wet from them just cleaning it......nope, the air conditioner was leaking all over and the towels were there to try to soak up the water. Not knowing that the floor was that wet, I slipped on the water, fell and hit my head, shoulder , arm and knee. Now I was mad!! Off I go to the front desk and let them know that I injured myself in the room because of the water on the floor. The guy at the costumer service desk said there was nothing they could do for me. You would think after I injured myself they would at least upgrade the room. I was sent back and made to move all our luggage to the new room. Opened the door to that room and the stench of fresh paint hit us like a ton of bricks. We had to keep both the main door and he patio door wide open, but one problem....there are no screens on the patio doors.. thought that we would grab a drink from the mini fridge.....empty..... and the fridge was warm. I was told that they only stock the fridges every other day but we hadn't been there more than 3 hours.....they brought some water up the next day finally. But the fridge still wasn't working....went back to the desk and they said someone would be up to fix it.....2 days later after going to the desk and asking we finally got a fridge that worked.

If you are shy I suggest that you put out the do not disturb sign out because the maids come around at 0800 hours, knock once and then in the come... they caught me with no clothes on which was very embarrassing to say the least.

When bringing our concerns to our travel representative from Air Transit he ensured me that he would make things right...He did nothing!! All he was interested in was selling his excursions and texting on his phone.

The main pool was closed along with the bar, which we didn't know about when we booked. The pools that were open were missing tiles, there was garbage floating in it and we seen the poolside server maybe twice the whole week.

I will never return to this resort and will let everyone know how you treat people that get hurt on your resort