Belmond Maroma Resort & Spa
What We Love
- Daily à la carte breakfast and a welcome drink are included in the Jetsetter rate
- Unbeatable location: 15 minutes from Playa del Carmen, 30 minutes from Cancún and an hour from Tulum
- Each room’s amenities highlight local artisans, from the hand-painted tile in the bathrooms to the hand-forged iron candelabras
- Kinan Spa’s choose-your-own mud bar
What To Know
- Belmond Maroma is big on romance and relaxation
- There are two full-service restaurants and a bar on-site
- The hotel was renovated in 2011, and the result is a casual yet indulgent escape in the Yucatan
- A 10 percent hotel service fee will be collected at the Jetsetter checkout
- Free WiFi
- Handicap Accessible
- Kids Club
- Parking On Site
- Room Service
Belmond Maroma was made for romance — literally. Originally conceived as a love nest for an architect and the woman he lured here from Chicago, today it still exudes their passion for each other and this place. On 25 beachfront acres on the Riviera Maya (just a 30-minute drive from Cancún), Belmond Maroma looks more like an eco-friendly boutique than a five-star resort. But don’t let the jungle surroundings and palapas fool you; the hotel was renovated in 2011, and the result is a casual yet indulgent escape in the Yucatan.
Bed & Bath
The stucco rooms are done in whites and neutrals with splashes of color via the throw pillows and flower petal artworks that are left by the staff every day. Each room’s amenities highlight local artisans, from the hand-painted tile in the bathrooms to the hand-forged iron candelabras. The intimate and private Garden Rooms are tucked into the lowland rain forest that surrounds Belmond Maroma. Guests can loll on their shady terraces listening to tropical birds making music in the sapote trees.
At Belmond Maroma, a morning of relaxation on the wide, white sand beach is best followed by an afternoon treatment in the Kinan Spa. Here, the signature Janzu water treatment involves floating and rocking in big pools of water, and the cleansing Temazcal ritual takes place at dusk in a low-ceilinged mini-pyramid. After about an hour of sitting among steaming volcanic rocks you’ll want to run into the lapping ocean for a dip in the dark. Save some energy for dinner at El Restaurante, where the innovative, often spicy dishes are served at tables on stone terraces at the beach’s edge.
In the Area
Take a daytrip to the closest Mayan ruins, Coba, around eighty miles south of Maroma. There are several large temple pyramids, and the chance to swim in the famed blue pools of the Yucatan at the nearby Gran Cenote. Or experience the Caribbean Sea’s vast ecosystem and get close to the world’s second-largest barrier reef with some unlimited-visibility scuba diving that can be booked directly through the hotel. For tasty meals beyond Belmond Maroma, head to Playa del Carmen and tuck into hearty Italian dishes at La Famiglia, traditional Venezuelan bites at Kaxapa Factory and authentic Mexican food at the off-the-beaten-path El Fogon. Those looking for expense-account fare flock to Oh Lala! and Imprevist.
How to Get There
I can echo all the wonderful reviews that have already been posted. There is nothing extra to add.
My husband and I enjoyed a 9 night stay here recently and it was truly blissful.
So why not a 5 out of 5?
Well, it's really 4.9 out of 5 but its not possible to submit that score. The only things there are to niggle about are:
1. The seaweed problem. Currently this is affecting a wide area and despite their best attempts to remove it daily, it comes back and it makes the water brown and very smelly. It was unpleasant and meant that I could not swim in the ocean as I had been dreaming of doing. Its 10 and half hour flight from UK to get somewhere like this. I was gutted.
2. A financial admin error was not sorted out as quickly as it should have been. The back office staff need to be as customer focused as the front of house team.
That being said, this is a little piece of heaven and can be thoroughly recommended to anyone seeking total relaxation.
What can I say! Words can not describe what we experienced during our stay! Everyone was so friendly and professional.
We are repeat guests and we noticed a lot of improvements to the already perfect beach paradise. The Manager Federico and his team are looking into the smallest detail to make the stay a memorable one.
Thank you! We will be back!
Recently staying at Belmond Maroma was one of the most incredible holiday experiences I have ever had the pleasure of enjoying. From the moment my girlfriend Jami and I arrived to our last day on property we were closely cared for by some of the most genuinely pleasant and hospitable people I could ever hope to meet at a Forbes-rated 5 star luxury boutique.
Both Jami and I were exhausted when we arrived early AM after a 5 hour red-eye flight, but the extremely warm welcome we received from Jorge and Marine of the valet and guest relations departments was superb. They made our check-in seamless and as we were taken on a brief tour of the property whilst being shown to our room, a beautiful oceanside accommodation, which was ready when we arrived so early at just 10AM.
Jorge provided us with delicious, fresh cold chia juice and we toasted to our arrival as Marine explained some of the local Mayan traditions embodied on property. We really felt like we had been taken on a journey, so naturally we forgot how weary from travel we were and just let the staff take care of everything for us.
Getting to the room felt so naturally and tranquil as we walked through the lush jungle property, enjoying the sounds of local birds and the waves breaking against the beach not 100 meters to our left. The property is truly serene. On the king bed in the room, the housekeeping staff had prepared a stunning arrangement of assorted colored rice in the form of a tropical palm tree, along with the word "welcome" in cursive. This extra step of personal creativity sealed in this check-in experience as the single best I have ever had at a hotel property.
I could go on about the various activities and amazing experiences there are to enjoy when you stay at Belmond Maroma Resort and Spa (daily yoga, complimentary spa access, the single best breakfast of your life, snorkeling). Those nice features aside, it's honestly the people who work at the property that make your stay beyond incredible. Down to their individual personalities and natural charisma, they are the reason why I am truly ready to return as a guest after just a week back home.
The following are the people who made a tremendously positive impression on my girlfriend and I. They turned our stay into the best vacation experience of our lives.
Moises, Jorge, Alejandro, and Tia Dalia for breakfast in el restaurante:
All exceptional servers. Always friendly and always took care of us as soon as we arrived in the mornings. From day one Moises immediately introduced himself, asked us about our travels and was all-around a very down-to-earth person who exuded good service. Jorge and Alejandro worked very well together, operating it seemed as a duo team who never missed a beat and were extremely attentive to our needs. Tia Dalia is the most perfect and unique aspect of any hotel dining experience that hopes to be successful. Every morning she hand-prepares personalized tortillas and tacos that are the best you've ever tasted in your life, right before your eyes. By day 2 she already knew what I wanted before I could even ask, and she made me feel at home and like she was the "auntie" I never had, calling us "mi amors" with the affection that only your real auntie could possibly show you. A truly wonderful woman and I respect her mastering her craft at Belmond Maroma for the last 23 years.
Serena, Sandra, and Santiago in El Sol:
Our dinner experiences at Maroma were nothing short of spectacular. The one-of-a-kind dishes and flavors coupled with the romantic ambiance of a beachside setting are brilliantly provided by these three people and the cooking staff in the kitchen. Being greeted by Serena every evening felt so comfortable that I started to feel like I was somewhere I had eaten all my life. She was always friendly and welcoming, and quickly learned which tables we enjoyed dining at. On the other hand, Sandra and Santiago are perhaps the two best dinner servers I have ever met. Both of them went above and beyond to accomodate my eating restrictions (i'm allergic to shellfish) when dining on property, with Sandra having the chefs prepare all of my food separately using separate equipment so as to avoid cross-contamination, and Santiago making special alterations and exceptions to fit our preferred style of shared-eating. Sandra even proceeded to walk with me and introduce me to dishes that are allergy-friendly for my consumption during evenings where the property hosted set tastings or special events such as the taco buffet night. Her colleague Santiago was someone I always hoped I would run into on property because of how much I enjoyed his friendly personalty and genuine interactions. I not only commend his exceptional service, I also commend his abilities to connect with guests on a deeper level because after just one dinner with him as our server, I sincerely hoped he would be serving us alongside Sandra every night of our stay. These two are some of the finest team members on property and I hope to see them when I return in the future.
Victor and the Manny's at Freddy's Bar:
These three were some of the funniest, warm-hearted people to hang out with down by the beach. My gf and I made it a habit of heading their way every afternoon for some fun conversation and a tasty cocktail hand-crafted by these experts to suit our tastes. The three of them were very helpful in identifying which drinks we enjoyed the most, and often gave us great recommendations on new things to try while we got out of the sun and chilled for a few hours before dinner time. Their bar food is always on point, with tajin-spiced fresh as well as dried fruit, delicious house salsa and chips, and assorted nuts to enjoy with your cold drink on a hot summer day.
Sergio, the beachside attendant/server:
This man was an absolute delight to run into whenever we ended up heading to the beach to relax after breakfast. He'd always give us a heartfelt welcome to the beach before personally setting up our cabana and umbrella for us, making the experience as relaxed and stress-free as possible on our end. By our third day he had already anticipated our routine, having our cabana spot prepared with ice waters and shade by the time we even got to the area. And while we relaxed he would regularly bring us assorted snacks and refreshing amenities to satisfy our taste buds, asking us if we needed anything else to enjoy before stepping back to allow us our own space, all the while being close enough to serve if called upon. Sergio knows how to take care of people and does his job perfectly. Another great asset to the property. Miss you buddy!
Also, the staff at the spa and the two ladies in particular who provided Jami and I with the best massages of our lives deserve to be recognized for their hard work and dedication to serenity and ultimate relaxation for guests. From previous experience with a variety of treatments and modalities, I can confidently say that Maroma's spa truly is the best in central Mexico. Their facilities are incredible, don't feel at all detached from the nature of the Riviera Maya, and offer some of the best treatments you could ever hope to desire.
Last but not least, a big shout-out to the housekeeping staff for doing an amazing job turning down our room each night and seamlessly providing us with a refreshed hotel room without ever getting in the way at inconvenient times. I believe there was only one time my gf and I ever had to ask them not to service the room because the staff had been doing it like clockwork while we were away on activities or dining. Top notch housekeeping service where the are always around working, but you hardly every see them. Muchas gracias Todos!
All in all Belmond Maroma is a dream destination for anyone's vacation away. And while I view it as the perfect place for a couple to escape and relax, I see no reason why it can't also be a family's idea of a perfect vacation with kids either. The property has so many great things to do and try, along with three main pools with two that kids can enjoy without disturbing anyone. Personally, I couldn't have been happier staying in room 53, as my girlfriend and I found it the perfect combination of close to the adults only pool, the gym, the spa, and the beach, while still feeling removed from any possible overstimulation that might take place closer to the restaurants.
Can't wait to return for another stay in the hopes of seeing you all again! Keep being amazing and providing next-level service!
-Ben and Jami