Azul Beach Resort The Fives Playa Del Carmen, by Karisma
What We Love
- Not one but three swim-up bars, one right on the beach
- Rooftop decks (with barbecues) in the Sky Suites
- Free access to the Hydrotherapy Suite when you book a service at the Vassa spa
What To Know
- The beach chairs fill up quickly—and can’t be reserved in advance. Get to the shore early!
- Villas 4 and 5 are closest to the kids’ club and beach
- Suites on the south side of the resort are quieter, those on the north side are closer to the beach and restaurants
- Free WiFi
- Kids Club
- Parking On Site
- Room Service
The 360 suites at this all-suite hotel are expansive, and several come with rooftop lounges, making them ideal for large groups. There’s an Azulitos playhouse for kids, but while the property is family-friendly, it’s not just for those traveling with little ones. There are plenty of sophisticated pleasures for adults, from the five elegant restaurants (there’s Mediterranean fare at Sea Olive, Italian at Arezzo, and Pacific Rim at Tsuki) to the four bars (three have swim-up services and the fourth, Zky, features live music and a roof deck that looks out to Cozumel).
In the Area
Azul Fives is just ten minutes from the shops and restaurants of Playa del Carmen, where guests check out the main pedestrian thoroughfare, Quinta Avenida, as well as café-lined Calle Corazon. Families head to the seafront attractions and shows of Xcaret archaeological park, and history buffs head to the ruins of Tulum, a thirteenth-century Mayan city. For a more extended day trip, check out the island of Cozumel, a diving paradise, or the fishing village of Puerto Morelos, a jumping off point for local dives and boating.
How to Get There
We booked a penthouse suite with 2 bedrooms, kitchen / diner (unused), sitting room, balconies and rooftop jacuzzi, sun bed, loungers etc. We were allocated a butler which was a nice touch and he was our ‘go to’ guy communicated with by group text. We were there 5 days.
Accommodation and food were good. The quality in some restaurants were clearly superior to others and we did adjust our dining schedule accordingly. The pools were nice. The bars were good. The staff friendly. The outdoor entertainment was a step down from Casitas Royale. The tennis courts were in good order. Some low level remodeling was being done, which was a little disturbing.
A beach bed was allocated for two of our 5 days. You can register for the daily waiting list at 10:30 each day, with no guarantees. The bed did come with 3 loungers. The member beds are set back from the sea behind owner beds.
Plumbing - showers in both rooms were cold - advised /fixed. Rooftop jacuzzi in our remodeled ‘villa 3’ had water that was tepid at best - advised no hot water available. Our two sinks had opposing hot / cold plumbing - shoddy!
My daughter / friend became stuck on the balcony as the patio doors automatically lock when closed, no manual lock, Both our wrist entry chips failed once. The room safe failed twice.
We enjoyed our vacation at Azul Fives. Things didn’t work that frankly should have, but they were mostly fixed quickly.
Suites were a really good size and restaurants were fabulous, even the buffet restaurant. Beach pool and bar was right on beach. Staff are so friendly, every single one of them. Would definately return to this resort. Stunning location.
We took our five kids and grandma and initially stayed here because of the three bedroom suite. We were presently surprised how much we enjoyed the resort. We have stayed at other all inclusive in the Cancun area and this resort by far has the best food. We were especially treated well at the Italian restaurant by Veronica and Urieh. Veronica made sure we got a reservation. All the restaurants were very good and accommodating to my taste and my younger children. We had excellent service at all of them as well.
The pool areas were really great and because there were so many I didn't feel like they were overcrowded. The grounds were also very beautiful and well maintained.
One suggestion would be to have more grab and go options of food for the middle of the day--we could either do a restaurant or have a burger. For sitting on the beach all day I would have loved a salad bar or something easy for the kids to grab.
Great service--everyone working there greeted you daily, they were all very pleasant and accommodating. It was a great trip!
Our overal stay was excellent! The food was explicit. Roomservice 24 hours! And we recommend highly bellboys Marcello and Luis. Personal concierge Dagmar and front desk Stephanie. Who have made our stay on forgettable!
After visiting Sensatori and Beach with very pleasing outcomes, we decided to now visit Fives. Arrival was chaotic, as all arrivals are, but in the end got the two rooms we wanted with a nice view. Stephanie at reception was great. Disaster hit after the first night when my son woke up with a sore body after sleeping in the most uncomfortable of sofa beds. We had done the sofa bed thing before and have been very happy with it. Might mention too, that the sofa bed was not ready for him to sleep by 10pm on the night after I went to reception to ask for the bed to be made as reception wouldn't answer the phone, which I thought was quite disappointing... anyway, I tried the sofa bed myself and felt the springs all over my body and the loud noise made by the matress protecting plastic! After a chat with the reception guys at 6am, they sent a rusty bed but with an OK matress, so that problem is mediocerly solved. That same night, we were woken up MANY, many, many times by the light in the ceiling fan turning on and off!!!! The reception guy said it was the "gosts", which after a sleepless night, was not funny! The next day they sent an electrician. Problem solved, but never expected such a horrible night.
Today, the shower light stopped working, they sent someone to fix it and plastered the shower ceiling on the way. Unfortunately, they did not clean up all of the shaved plaster and when we tried to use the spa pool, we couldn't...., as it was covered in plaster debris, bum!!! Are we supposed to clean the mess? Should have said so! Add to that the failure of the elevator, which meant we had to carry my wheel-chair bound Mother up the stairs.....the problem was sorted quickly, so good on the management... and the washing line coming off the wall... our days with Karisma are truly over. We still have three days left in our stay and we can only hope it goes without incident.
The bracelet system for accessing
rooms is great, not so sure about the card system to exchange towels. The purpose of the simplification of the room keys seems to be defeated by the complication on having to exchange cards by towels.
Restaurants, food, facilities and service are great, as per the Karisma vision, but too stressful to stay here. I think it is time to find other, better alternative. SAD.