Anah Suites Playa del Carmen
- Free WiFi
- Handicap Accessible
- Kids Club
- Parking On Site
Located in Playa del Carmen (Avenida Constituyentes), Anah Suites Playa del Carmen is minutes from Nuestra Senora del Carmen Catholic Church and Riviera Art Gallery. This 4-star aparthotel is within close proximity of Quinta Alegria and Central Square.
Make yourself at home in one of the 70 air-conditioned rooms featuring kitchens with full-sized refrigerators/freezers and stovetops. Plasma televisions with cable programming provide entertainment, while complimentary wireless Internet access keeps you connected. Conveniences include phones, as well as safes and microwaves.
Spa, Wellness & Premium Amenities
Relax and unwind with massages and body treatments. You’re sure to appreciate the recreational amenities, including a health club, an outdoor pool, and a spa tub. Additional amenities at this aparthotel include complimentary wireless Internet access, babysitting/childcare (surcharge), and an arcade/game room.
Food & Drink
Take advantage of the aparthotel’s room service (during limited hours). Relax with your favorite drink at a bar/lounge or a poolside bar.
Business & Travel Amenities
Featured amenities include a business center, a 24-hour front desk, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available on request), and free self parking is available onsite.
How to Get There
We visited Playa del Carmen in September and stayed 6 nights at Anah Suites. The apartment was the perfect size for 2 people complete with kitchen/dining, living room, patio, bedroom and bathroom. The decor was chic and of very good taste. The concierge was very helpful. The location was the best part about this place. Close enough to the main attractions- Calle Quinta and far enough to be quiet at night. It was also one of the nicer buildings in the area.
Im in Playa Del Carmen now for almost 4 weeks and didnt saw such bad service and behavior like this.
The hotel charge you for deposit 300 usd. And when we checkout the told us the take 250 us for thinking that we smoke in the apartment. I told her why do you think i smoke inside the apartment while i have a balcony. She said because the dor of the balcony was open she thinks we wanted to get out the smell of the sigarets. Just dont get nearby this place such bad experience. Have a good trip.
I write this review as a very well-travelled individual and before I go into detail, be warned....if you expect to be able to sleep at night, DO NOT stay at Anah Suites! The hotel shares a wall with the neighboring hostel who has an underground nightclub and the staff at Anah choose to deny, ignore and generally do nothing about it. It is impossible to sleep (even with earplugs) and whilst Anah staff are all fully aware of the issue, they refuse to help, give you the run around, are rude and only care about the condo owners and taking your money. Dodgy, dodgy, dodgy....!
Now for the detail....
Having visited Mexico a few times, we booked a 2 bedroom condo at Anah Suites for the location (not the price), being a quieter part of Playa del Carmen. To clarify; the hotel is away from bustling 5th Avenue, across the road from a school, around the corner from the supermarket and surrounded by other condos (many of which are residential). Before we even arrived in Mexico, the issues started with Anah. We booked in October 2018 for April 2019 and 2 weeks prior to our arrival, Anah cancelled our entire booking, citing ‘no space for our dates’. Upon communicating with Anah, they were able to accomodate us for 10 of our 12 booked nights so we took the opportunity to go to Tulum for the other 2 nights. Looking back, this was a blessing in disguise.
We arrived at Anah on Sunday 21/04 and upon check-in were asked to sign a set of house rules that included normal things like respecting peace and quiet during the hours of 10pm and 8am. We were also required to complete a stocktake of all items in the condo to which we found considerable variances to the inventory provided at check-in (consistent with numerous reviews we had read whereby guests were charged at check out for missing items that were never there to begin with). At 11pm on our first night, we were woken by thumping music reverberating through our room and upon enquiring with the hotel staff, we were advised that it was coming from the hostel next door (which apparently has an underground nightclub) and it ‘happens all the time’. The music went all night until 10am the following day and consequently we were unable to sleep. Investigation into who exactly this hostel was next door revealed an establishment called ‘We Playa’ with a nightclub called ‘We Club’ who host ticketed trance events with international DJs (the 21/04 was a DJ from Argentina). When this was brought to the attention of hotel staff the next day, they refused to move us and saw absolutely no issue with the situation at hand. The music continued again on our second night (22/04) and we again escalated the matter, this time speaking to the Reservations Manager ‘Melissa’. Melissa was extremely rude, unhelpful and upon repeated discussion and involvement from booking.com, begrudgingly moved us....1 level up in the same location as our original condo, so no difference to noise levels on the 23/04 when the hostel hosted a ‘ladies night’ with DJs....again, an all night affair. Whilst the other side of the hotel bordered by 14th is quiet, Melissa repeatedly refused to move us there...stating ‘we got what we paid for’.....except that at no point did we choose to stay in a nightclub.
With the music and sleepless nights continuing, we were moved again on the 24/04....to another condo on the same level, 2 doors up. Again, continual refusal to move us to the other side of the building or across the road to the neighboring Anah Condos. Our 3rd condo was by far the worst of the 3 with one of the bedrooms having the beadhead actually on the wall shared by the hostel. On the 26/04, another ticketed event with an American DJ was held, commencing at 11pm and going through to 8.30am the following day. On the 27/04, we brought to the attention of hotel staff, the publically available information, promoting a 2 day psychadelic electronic trance music festival taking place at the hostel on the 27-28/04. The staff on the front desk acknowledged the issue but again refused to move us to a room where we could actually go to sleep. We were also refused a refund of our remaining nights to go and stay somewhere else (after not sleeping for almost a week). The music commenced at 4pm on the 27/04 and continued through until 9am on the 28/04.
After a week of no sleep and a complete lack of disregard from Anah Suites, we were forced to find alternate accomodation for our last 3 nights in Playa del Carmen.....at an additional cost to our already paid for accomodation at Anah Suites as they refused to refund our remaining nights or compensate us financially in any way (in addition to repeated refusal to move us to the quiet side of the building). There wasn’t even an apology on check out and the icing on the cake was an offer during out stay from Melissa of a 20% ‘voucher’ off our next stay at Anah.....we live in Australia so Mexico isn’t exactly next door and we sure as hell will never set foot inside another Anah property again after this experience.
Whilst the property itself is modern and well appointed, not sleeping for almost a week and spending hours and hours dealing with inconsiderate, belligerent hotel staff has been torture.
The nightclub and transpiring noise are material facts that Anah staff are well aware of but choose not disclose to guests at the time of booking or checking in as anyone in their right mind wouldn’t stay there if they were provided with such information up front. The staff also put all responsibility back on booking sites (which in our case was booking.com) despite it being the property who take the money, not the booking sites.
If you do decide to stay at Anah Suites, be sure to check upcoming events on the ‘We Playa’ Hostel.
If you have any doubts or questions before considering a booking with Anah Suites, I am happy to answer through Trip Advisor. Save yourself the trouble though and DO NOT STAY HERE!!!!!