4.5
Very Good 6031 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Babysitting
  •  Free WiFi
  •  Gym
  •  Kids Club
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
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Overview

Location

With a stay at Grand Palladium Colonial Resort & Spa All Inclusive in Kantenah (Xetna), you’ll be close to Yal-ku Lagoon and Xpu-ha Beach. This 4-star resort is within close proximity of Taj Mahal Cenote and Half Moon Bay.

Rooms

Make yourself at home in one of the 414 air-conditioned rooms featuring iPod docking stations and free minibar items. Rooms have private furnished balconies. 32-inch plasma televisions with cable programming provide entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms with bathtubs feature complimentary toiletries and hair dryers.

Spa, Wellness & Premium Amenities

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After dipping into one of the 6 outdoor swimming pools, you can spend some time at the private beach. Additional amenities at this resort include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).

Food & Drink

This resort is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy a meal at one of the resort’s dining establishments, which include 13 restaurants and a coffee shop/café. From your room, you can also access room service (during limited hours). When you are in need of a refreshing drink, visit a beach bar or one of 7 bars/lounges, or 5 swim-up bars.

Business & Travel Amenities

Featured amenities include a business center, express check-in, and complimentary newspapers in the lobby. Event facilities at this resort consist of a conference center and meeting rooms. Free self parking is available onsite.

How to Get There

Grand Palladium Colonial Resort & Spa All Inclusive
Carretera Chetumal-Puerto Juarez
Kantenah, 77710 Mexico

Reviews

4.5 Very Good 6031 Reviews
Enjoyable holiday with a few let downs!
Reviewed 4 days ago

We stayed at the Grand Palladium for 2 weeks in November/December 2018, The hotel is a very well presented place with very friendly staff.

Upon arrival we were made to feel welcome, our bags where delivered to our room by the bell boys and we where shown the way to the nearest bar, The bars in the hotel had their plus points with the Sports bar & Beach bar both been open 24/7 and both serving food! Only problems was 9/10 they couldn't understand your order and the food was cold on a few occasions! The Knock up burger in the sports bar non of the chefs appeared to know the ingredients as every time we ordered it there was something missing! In the sports bar there is a pool table and Table football, both are free of charge but on one of the days half the balls where missing off the pool table!
There was plenty of TVs showing the majority of English Premier League games (Saturday 3pms included), Be warned though some of the waiters had a habit of changing the channels mid game!

The rooms are nice, Air con works a treat! Bathrooms well presented, First day we had no hot water but that seemed to be corrected by the second day, The mini bar was dissapointing, Very rarely getting filled up and the fridge wasnt the coldest. Our TV also broke during our stay, after 5 phone calls over 3 days someone finally turned up to fix the TV, Although they got the tv working there was still thick grey lines down the tele!

Food & Restaurants where decent, El Dorado, Sumptuori & Bahia E Brasa been the better three! The buffetts where dissapointing, same food everyday and generally luke warm!

Be warned if you are a smoker staying at the hotel there isnt a big choice of cigarettes available to purchase, Marlboro, Benson & Hedges, Lucky Strike and Pall Mall been the ones available and only around £4 a packet. Shops don't sell baby wipes/make up wipes either so take plenty with you if you are in need!

Hotel has free wifi also, which is of a good standard (went down the once whilst we where there)

The pools where decent, kept well cleaned and plenty of activities to get involved in during the days

The staff in general are very friendly and helpful, tho we did witness one member of staff fill a mop bucket up out of a fountain to mop the main hall!

Overall i would reccomend staying at the hotel, but go for the Ala Carte restaurants and not the buffetts

Excellent Holiday
Reviewed 1 week ago

We visited here, our 21st visit to Palladium hotels and 5th to GPRM, for 2 weeks 22 Oct to 6 Nov 2018. We were upgraded to a suite in White Sands upon arrival which was very appreciated and received our gold bracelets.
We thoroughly enjoyed our holiday. Everyone was very friendly and helpful and all the facilities were top class.
We spent most of our time at TRS both at the infinity pool (which is a great addition) and the terrazo pool (original Royal pool) where Sarai kept our drinks flowing.
The new TRS lobby bar is wonderful and Teresita looked after us so well as did Jose (I believe he was unwell before we left and hope he is back at work now).
TRS reception and guest services were so helpful especially Jesus Sousa and Christy (Cristina) who booked all our restaurant and Chic reservations.
We spent quite a few breakfasts and lunches at Capricho where we ran into Wendy our favourite server from previous visits (she used to serve in the riviera buffet). She looked after us royally! and so did her colleagues, Yenner and Guadalope and Gretel at the front desk. We thank them very much and hope to see them again next year.
It was my husband's birthday whilst we were there and we contacted Smile Services before we left. Octavio Subervi arranged for champagne and beautiful flowers to be delivered and then surprised us with a complimentary spa treatment in recognition of our 21st visit.
All the food and service in the TRS restaurants was very good and we particularly enjoyed the Tentazione, Italian, restaurant in the evening.
We thank all the staff for making our holiday so enjoyable and can't wait to return next year.

Big resort, overall meh experience
Reviewed 2 weeks ago

If you are looking for a place where kids are a focus, this might be for you. For us, the sheer number of kids that seemed to be everywhere was a pretty major con. Been to a number of resorts that were not adults only but never felt like I was swimming in kids the way it seemed over here.

Food: Dinner was pretty good every night. Breakfast and lunch was very much not a positive experience every day. Tried every buffet (all basically the same and the ONLY option for breakfast/lunch) and had a hard time finding anything we actually enjoyed. Most days it consisted of trying 3 or 4 things before giving up and heading out. There is no real wait staff on duty it seems for either of those meals. On more than one occasion I had a drink request or question for the person who brought the water/coffee only to receive a blank stare and a smile. My guess is they did not understand but I got the sense there was no one they could ask or were interested in asking. Dinner was always great and the service at dinner was top notch.

Pools/beach: Poolside service was also pretty great across the board. The beach is probably very nice when the seaweed stuff is not as bad as it was this year but who knows. The pools look fantastic.

Entertainment: The shows are pretty good. Mon-Wed they have after show entertainment that is high energy and fun. The rest of the week, nope. There might be karaoke or other misc but nothing they will list on the itinerary so you have to wonder around to see if you'll be interested.

Rooms: We got a Mayan Suite and it was nice but nothing really to write home about.

Total luxury
Reviewed 3 weeks ago

We have just got home from our family-moon at this hotel. We had such a fantastic time.

The facilities in the hotel were great. Beautiful settings with 3 very impressive/spacious lobby areas. The pools were fantastic (but a little cold), beach was stunning and really close to the hotel. The restaurants were great - especially the a la carte Japanese and steak house. The service was fantastic - everyone was so polite and helpful and always on hand to bring drinks. The evening entertainment was also pretty good - especially the Mexico show with the lasso/horse

A special mention goes to the kids club which our kids loved. Brenda was absolutely lovely and so brilliant with the kids. The kids were able to go in the afternoon to a session where they did a rehearsal for the evening show and then they got to perform in the evening. They absolutely loved going on stage in the evenings - and was a highlight of their holiday.

The hotel's approach to food allergies also deserves a special mention. I do not eat gluten and the hotel provided a special card that I could show at any of the 14 restaurants to receive support. I was also asked at every restaurant whether I had any allergies and at every a la carte restaurant the chef came to the table to discuss what I could and could not eat. This was helpful for the buffets. The menus at the restaurants also had a gluten free symbol. At the buffet restaurants they also learned over the course of 2 weeks that I was gluten free and would bring me gluten free bread/toast to go with my meal without me even asking.

The site is really large and they provide a train to take you to the different lobbies and there are also little golf buggies that you can wait for that will take you to your apartment block. The walking is also really nice with shaded walk ways - which gives you a chance to spot all the local wildlife including iguanas, coaties, raccoons and cats.

We stayed in Colonial villa 4 0 but found that the room was pretty old/tired looking and in need of refreshing. We had several things that needed repairing during our stay. This did not spoil the overall holiday though as we spent so little time in the room.

Overall we really enjoyed our stay and would definitely recommend this hotel to families or couples.

Worst Wedding ever visit on my life
Reviewed 3 weeks ago

Please do not plan to schedule your Wedding at this hotel...

We had been invited and the hotel is amazing however we experienced the worst wedding.

There is no electricity at the event and anybody from the management cannot resolve anything.

We wait more than 3 hours and nobody could resolve the issue however the entire hotel had electricity.