4.5
Very Good 6558 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Babysitting
  •  Free WiFi
  •  Gym
  •  Kids Club
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
sky building swimming pool property leisure house Resort Villa blue Pool backyard lawn

Overview

Location

With a stay at Grand Palladium Colonial Resort & Spa All Inclusive in Kantenah (Xetna), you’ll be close to Yal-ku Lagoon and Xpu-ha Beach. This 4-star resort is within close proximity of Taj Mahal Cenote and Half Moon Bay.

Rooms

Make yourself at home in one of the 414 air-conditioned rooms featuring iPod docking stations and free minibar items. Rooms have private furnished balconies. 32-inch plasma televisions with cable programming provide entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms with bathtubs feature complimentary toiletries and hair dryers.

Spa, Wellness & Premium Amenities

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After dipping into one of the 6 outdoor swimming pools, you can spend some time at the private beach. Additional amenities at this resort include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).

Food & Drink

This resort is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy a meal at one of the resort’s dining establishments, which include 13 restaurants and a coffee shop/café. From your room, you can also access room service (during limited hours). When you are in need of a refreshing drink, visit a beach bar or one of 7 bars/lounges, or 5 swim-up bars.

Business & Travel Amenities

Featured amenities include a business center, express check-in, and complimentary newspapers in the lobby. Event facilities at this resort consist of a conference center and meeting rooms. Free self parking is available onsite.

How to Get There

Grand Palladium Colonial Resort & Spa All Inclusive
Carretera Chetumal-Puerto Juarez
Kantenah, 77710 Mexico

Reviews

4.5 Very Good 6558 Reviews
Incredible! From the word Go, this hotel amazed!
Tom A

First things first, simply put, this hotel is outstanding! Please, if you are reading this, ignore the handful of negative reviews you see about this hotel. They must be impossible to please. The truth is, how could you NOT be happy after staying here.

My Wife and I stayed here for our honeymoon and we were just blown away by everything this hotel had to offer and how we were constantly treated.

Arrival at the hotel was a benchmark in its self. To be met with a footman who knew who we were. Given a cold drink before they launched into sign in. Brilliant! To be further met with a superbly knowledgeable front desk staff member called Miguel, who knew it was our honeymoon and gave us some added 'perks' as a special treat from the hotel just shows you how important they make you feel.

After having our bags taken to our room, we were taken there by one of the little shuttle buses (these are essential in the midday heat and always happy to stop and pick you up) to our room which has been dressed in celebration to our honeymoon. Fruit bowl, Champagne, a banner and even T-Shirts! What more do you say. Their level of diligence towards making each guest feel special is top notch.

A big must for us is food. And my wife is a Coeliac requiring a strict gluten free diet. In the past this has restricted us around food and at times that has proved a dampener on our holidays. Not at this hotel. Palladium's approach to allergies and to Em's dietary requirements was the best I have ever come across. Every restaurant, every buffet, bar, you name it, knew how to deal with Ems needs. This included having chefs come to the table, chefs walk round the buffets, even have chefs personally make food for her and bring it out to the table. This made the both of us so happy, so THANK YOU!!! All of the restaurants and buffets were amazing. If you can't find something nice to eat here then I am amazed. In particular I recommend Chang Thai, El Rancho and Las Lola. Go to the Tikal Buffet for breakfast and you cant go wrong.

What really made my stay so special for me were the staff. I never encountered anyone who wasn't anything less than polite, helpful and smiling. But some staff really made my day, every day. The entertainment team became fast friends and by the end I was sad leave and they genuinely seemed sad to see me go. Matias, kept calling me Sportman! As he knew Id play whatever it was they had going on. Igor, who was just constantly a ball of happiness and such a laugh. He truly went above and beyond to make every activity such good fun, he is a credit to your hotel. Salvador, the most competitive man going who was brilliant! Oliver, the smooth talker. Omar, the joker and all round good guy. And Kevin, the blackjack dealer who made our last night a lot of fun. Huge thank you to all.

Other staff worth a shout out;

Sophia - Front of house at the buffet and Las Lola, a wonderful person!
Romeo - Buffet chef, went above and beyond!
Miguel - Front desk, a credit to you hotel!
Leonel - Las Lola waiter - Great Knowledge
Daniel - Chef at Las Lola who literally couldnt have been more helpful and went above and beyond to make sure Em has a great dining experience on two occasions.
Abraham - Waiter at Las Adelita, such a sweet guy!
And lastly, Alexander, Lucia, Elida, all waiters and waitresses who epitomised what this hotel is about. Fine service with a smile!

One point I would like to make and I hope the hotel take this on board as some polite advice. I myself, do not drink alcohol. I don't drink because i have a severe allergy to it and simply cannot do so. On a number of occasions I highlighted this to staff in restaurants. In most, this was taken seriously. In some, not so much. An allergy to alcohol is the same as an allergy to gluten. And I would love to have seen it taken with the same seriousness. I understand that most people go to an all inclusive resort for the simple reason that they can drink as much as they want. And that contributes to the surprised reactions when you inform staff that you do not drink. However I feel like a few simple tweaks and a little education around this subject with the staff would massively help people like myself out.

I would return to this hotel in a heartbeat. The memories I made here will last a lifetime and I thank Palladium from the bottom of both of our hearts for helping make them both so special!

Sports Bar a Must!!
H4172LRjonathann

My family and I had a great week at this resort. Great activities and great environment. Every day we went to the pool/ocean and we were greeted with great service and great food. Every night we decided to go to the Sports bar because of the great service we were given, especially by Gilmer. The sports bar had snacks, beautiful drinks, and obviously plenty of sports. I want to make the point that Gilmer made us really enjoy the nights and gave a very friendly vibe that made us very comfortable. He was very nice and a great bartender. The nights were special and the parties were unforgettable. Gilmer made our nights very memorable and made our trip. We will be back soon, a great resort!

2 weeks holiday in paradise
EmiliaSipola

Amazing holiday! I especially loved the atmosphere and the staff at the hotel. Specially thanks to employees: Matias, Salvador, Abraham, Kenia, Diego, Nadia, David and Dannyel. You guys made my holiday memorable!