4.5
Very Good 6947 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Babysitting
  •  Free WiFi
  •  Gym
  •  Kids Club
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
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Overview

Location

With a stay at Grand Palladium Colonial Resort & Spa All Inclusive in Kantenah (Xetna), you’ll be close to Yal-ku Lagoon and Xpu-ha Beach. This 4-star resort is within close proximity of Taj Mahal Cenote and Half Moon Bay.

Rooms

Make yourself at home in one of the 414 air-conditioned rooms featuring iPod docking stations and free minibar items. Rooms have private furnished balconies. 32-inch plasma televisions with cable programming provide entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms with bathtubs feature complimentary toiletries and hair dryers.

Spa, Wellness & Premium Amenities

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After dipping into one of the 6 outdoor swimming pools, you can spend some time at the private beach. Additional amenities at this resort include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).

Food & Drink

This resort is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy a meal at one of the resort’s dining establishments, which include 13 restaurants and a coffee shop/café. From your room, you can also access room service (during limited hours). When you are in need of a refreshing drink, visit a beach bar or one of 7 bars/lounges, or 5 swim-up bars.

Business & Travel Amenities

Featured amenities include a business center, express check-in, and complimentary newspapers in the lobby. Event facilities at this resort consist of a conference center and meeting rooms. Free self parking is available onsite.

How to Get There

Grand Palladium Colonial Resort & Spa All Inclusive
Carretera Chetumal-Puerto Juarez
Kantenah, 77710 Mexico

Reviews

Full disappointment
rafaelrc13

When I booked this hotel, I expected to have a great experience in an All Inclusive Resort. However, what I found was a series of disappointments one after the other:
1) The resort is huge and there is not anyone to present you all the facilities, we had to do it by ourselves
2) There is no towels available in the swimming pool area
3) Aperol Spritz is not available in any bar
4) The only acoholic drink available in the Hacienda restaurant was beer
5) After a dining night, it was raining and an employee told us to go walking to the lobby of our hotel instead of calling a golf car to take us there
6) Many cars passed through us and no one stopped to give us a ride in the mid of the rain
7) When we arrived in our apartment, it was raining inside it.

I can only say I am fully regretted to book this hotel. Definitely, I would have purchased a better hotel (more expensive) in order to have a much better experience.

Beautiful scenery, but have they have some issues.
coconut972

We traveled October 29th through November 7th. 3 adults. The hotel is beautiful, gorgeous grounds.
Pros: Plenty of tiki huts on the beach, lots of coconut trees to keep you shaded. There was no seaweed, which made for a beautiful beach! The hotel wasn't crowded at all, never had to wait at the bar or to eat in the restaurants. We never swam in any of the pools, but they never seemed very crowded. The breakfast buffet in white sands I think called La Dalia was outstanding! Delicious food, plenty of variety. Melania waited on us most mornings, she was excellent, she even drew designs on our coffees. Also the bartender Lorenzo at the Poseidon beach bar was outstanding. Never had to wait for a drink, and always served with a smile. The drinks are very good here. There are alot of animals on the property. Mischevious Coatis were alot of fun to watch, lots of big iguanas, kitties everywhere and Agouti were all over too. They had a beautiful flamingo exhibit in front of the main lobby. It was quiet, not alot of rowdy people and loud music playing. This place is perfect to relax! They have lots of carts to take you around the property as it is a very big property. We never had to wait very long for a cart to come by and pick us up. The staff here are all very friendly. Check out was very easy, no hassles.
Cons: The food at the restaurants was not great. 2 of the 3 people in our group got sick with diarrhea several times after eating dinner at multiple locations. We found that the buffets were much better than the restaurants. There are not any elevators, and we were on the 3rd floor, which was alot of work. The ocean has alot of rocks, big ones, preventing you from going into the water even with water shoes. I almost rolled my ankle several times trying to get into the water and coming back. We had issues with staff cleaning our room. 2 out of 9 nights they didn't even clean the room. And other days they would forget to leave clean towels, toilet paper, soap and shampoo. We had to call the front desk alot. Our room was big enough to accommodate the 3 of us, the air conditioner did not work very well, it always seemed warm. The pillows on the bed are terrible and had a funny smell.
Overall this is a nice place to come to relax and get away from everything.

Nice resort
LadyC15

Arrived late from the UK and although the foyer was slightly chaotic we were checked in reasonably quickly.

After sleeping off the jet lag we went to breakfast the following day. Took my dietary card explaining that I’m a coeliac and walked round the buffet with a chef explaining what I could have. In the end I opted for some gf toast. Someone else brought this over to me and within an hour I was very ill. The only other thing I’d eaten was a banana and a cup of tea. Having been glutened on previous occasions I knew that my sickness was due to being given the wrong bread. We did complain to the hotel management who were apologetic. I accept that sometimes these things happen but it really ruined my start to the holiday. It would have been nice if our complaint had been followed up by management by a phone call to see how I was but never heard anything for the rest of our stay.

Once recovered I was extra careful with everything else I ate and questioned restaurant staff to make sure it was gluten free. I never had any further problems.

We stayed in the Kantenah and our room was comfortable and clean. The bathroom was a little tired and probably in need of refurbishment but all in all it suited our needs.

The resort itself is large and has lots of choice for dining and pre/post drinks. We generally tried all the restaurants but the Eldorado, Thai and Brazilian were our favourites.

You can always find somewhere quiet on the beach or pools and there is always something going on by the main pool so it really does something for everyone.

The staff work very hard to give you a great experience and always greeted with a smile and hello.

The mosquitos are a real pain and despite using all the sprays I was bitten to pieces. This is beyond the hotels control but in the end just tried to keep covered up especially at night. Everyone else seemed to be just the same so really nothing that you could do other than take the normal precautions.

Overall we enjoyed our stay.