4.5
Very Good 6136 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Babysitting
  •  Free WiFi
  •  Gym
  •  Kids Club
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
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Overview

Location

With a stay at Grand Palladium Colonial Resort & Spa All Inclusive in Kantenah (Xetna), you’ll be close to Yal-ku Lagoon and Xpu-ha Beach. This 4-star resort is within close proximity of Taj Mahal Cenote and Half Moon Bay.

Rooms

Make yourself at home in one of the 414 air-conditioned rooms featuring iPod docking stations and free minibar items. Rooms have private furnished balconies. 32-inch plasma televisions with cable programming provide entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms with bathtubs feature complimentary toiletries and hair dryers.

Spa, Wellness & Premium Amenities

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After dipping into one of the 6 outdoor swimming pools, you can spend some time at the private beach. Additional amenities at this resort include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).

Food & Drink

This resort is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy a meal at one of the resort’s dining establishments, which include 13 restaurants and a coffee shop/café. From your room, you can also access room service (during limited hours). When you are in need of a refreshing drink, visit a beach bar or one of 7 bars/lounges, or 5 swim-up bars.

Business & Travel Amenities

Featured amenities include a business center, express check-in, and complimentary newspapers in the lobby. Event facilities at this resort consist of a conference center and meeting rooms. Free self parking is available onsite.

How to Get There

Grand Palladium Colonial Resort & Spa All Inclusive
Carretera Chetumal-Puerto Juarez
Kantenah, 77710 Mexico

Reviews

4.5 Very Good 6136 Reviews
The very BEST we ever been!
Reviewed 9 hours ago

Me and my partner we decided to go to Mexico almost a year before the trip. Obviously, we wanted to go for two weeks and for all-inclusive. It's not a cheap holiday this way so we wanted to make sure we decide the best hotel in Mexico. After a lot of search in trip advisor, facebook, where is the best location, food, service, beach ( very important for us). We went with the Grand Palladium hotel. Also, we didn't know what time of the year we should go because of the storm season etc. We went in January and we were concerned about the weather because before we went we always checked the weather and showed us rain all day long. We got there we got the room in Colonial which was the best resort I think, close to everything around, the pool, spa, beach, restaurants. The hotel is amazing like in the middle of the forest, full with the wildlife, the weather was amazing all day long every day, over 29 degrees, we had only 2 rainy days but was very short. The restaurants were amazing all of them, specially Lalola, Thai, and the steakhouse. The Beach was gorgeous, crystal clear water, we love snorkeling so we went swimming every day on the beach and if you swim further a bit you can find small corals, fishes, so close to the beach. The bar staffs were amazing everywhere you went, very friendly and helpful. The room was very clean and we had the view of the garden, and every day when we had a coffee in the balcony, we saw raccoon, iguanas etc. Had a lovely and relaxing time and we would definitely go back. Thank you so much Grand Palladium for our best holiday so far. :)

Birthday holiday break
Reviewed 1 day ago

Excellent hotels and resort, superb and friendly staff. Have been here 3 times now and intend to return again.
Lovely rooms and service. Beautiful beaches . And restaurants are great as is the food...No Complaints!.

Amazing stay!
Reviewed 2 days ago

From the moment we stepped foot on the resort we were amazed. Beautiful clean lobby, attentive and friendly bell boys who greeted us right away. As we arrived early our room wasn’t ready but we were made to feel right at home by guest services. They explained everything and showed us a map with all activities and restaurants and pools.

The grounds of the resort are also beautiful and clean. There are signs everywhere so you never feel lost. The pools are clean and deep which is a nice change from other resorts I have been to! If you are travelling with kids there is always something fun to do with them as well as the kid’s water park. The beach is nice, however I’m not sure if it is just the season were all the coral reefs are shedding but there was a lot of coral shedding along the shore.

Our room was spacious and clean. We had a deluxe room with two queen beds. Everything we needed was in the room. Beds were comfortable the AC works REALLY well. Almost too good we got cold a few nights as our thermostat wouldn’t pick up on temperature correctly and couldn’t be set to a specific temperature.

There was entertainment every night. The colonial show is worth watching the dancers are very talented and put in a lot of dedication to their shows. There is a different theme/party every night of the week. What’s great about them for travelling families is the children are also welcome and included in the shows.

Food was good, very flavorful, we tried 5 of the dinner restaurants - the steakhouse, service was slower later into the night, and the steak all seems to be cooked to “rare” even when medium was requested. Mexican, Thai house and Italian were really good with great option! We went to the Poseidon (restaurant on the beach) desert was great, we had shrimp for starters and while they were good they went great. While it wouldn’t be my first pick again, it is very popular. The breakfast and lunch buffets always had lots of options for everyone. Miriam that works the omelet stand was amazing. Best omelets all week! Everything was labeled so you knew what you were eating! They have a gelato station at one of the bars, nice refreshing treat mod day, great touch! The bar by the beach side always had a tasty snack ready and a light lunch available.
Staff were always friendly, courteous, and helpful! The bartenders are great, always great service with a smile! When relaxing poolside or in the lobby there is usually an attendant walking around offering a cold tasty beverage!
The resort has a total of 4 lobbies, Colonial, Kantaneh, white sands, and TRS. You have access to all lobbies except TRS which is the royal suits; however that didn’t take away from our stay. All lobbies had something different to offer. The parties and colonial show happen in the Colonial lobby every night if you are looking for something a little closer to the entertainment.

We ended our trip with a day at the resort spa. Wow. So beautiful. The pools a clean and stunning. They have a sauna and a steam room, and hydrotherapy pools.
The massage attendants are great and well certified. We booked an 80 minute Zentopia massage and I recommend it! Roberto was my RMT and he did a great job! They have a healthy bar in the spa which offers smoothies, juices, and light snacks; lovely touch!

The resort is about a 45 minute drive from the Cancun airport, the drive is worth it. Being away from the hustle and bustle of Playa was nice. We did take a trip in to Playa for shopping on 5th avenue and found it to be very stressful and overwhelming. The vendors are constantly trying to grab you to pull you into their shop and pressure you to buy their items. It was a neat experience but I would not do that excursion again.

I would recommend this resort and hope to return in the future!
Thank you Grand Palladium Colonial for such a great stay!

I became an All Inclusive Convert.....
Reviewed 4 days ago

We have been to this area several times, and have never stayed at an All Inclusive, preferring to experience the "Real World". For a variety of reasons, we ended up opting this year to stay at The Grand Palladium Colonial, and ended up very favorably impressed. The grounds are beautiful and very well maintained. We had read several reviews that commented on the enormous size, and how much walking they had to do. It is big, but really, any place we walked to was never more than a 15 minute walk, and usually much shorter. There are pathways and boardwalks all through the grounds, and in our opinion, our walks were part of the positive experience. If you don't like to walk, the place is full of trolleys that bring you everywhere. Our room happened to be centrally located, and only about a 5 minute walk to the beach and to the Colonial Lobby. The meals were quite good. There are 9 A la Carte restaurants, along with 3 buffet style dining venues. We had our breakfasts at the buffet, mixed it up for lunch, and did A la Carte every night at a different venue each night. We especially enjoyed the El Dorado Steak house, and La Lola, a Spanish Tapas restaurant, but they were all good. The resort is very family friendly and there were a lot of children there. Having said that, it is set up in such a way that if you didn't want to be around children, you absolutely did not have to. They have adult only pools, and each night a different restaurant is designated as adults only. There are tons of activities offered all though the day. Every night there is an entertaining live show at the Colonial Theater. Back to the pools and the beach. There was plenty of seating at both. No need to fret about finding a place in either sun or shade to enjoy your day. We found the staff on the whole to be attentive and pleasant. If you want a stress free vacation, in a lovely spot, this is a great choice.

An Impressive Family Vacation!!!
Reviewed 4 days ago

This was our first time visiting Mexico. We are from Canada. We stayed at the Colonial hotel. It is close to all the entertainment, pools, beach and kid’s area.

Room: Besides it being a little dark, it was clean. Next time, we will have to get an ocean-view room. Thank you Bianca for cleaning our room. I forgot to ask if they could provide us with a crib/playpen when booking/check-in but when we opened the door, to our surprise, there was a playpen already in the room.

Buffet: Overall, the food was good. The steak from the Steakhouse was so delicious.
We weren’t able to try any other restaurants because of our toddler but overall the food was good.
Baby/Kid's club: We have two boy’s ages 22 months and 6 year's old. They both loved the baby and mini clubs. From the bottom of our hearts we want to thank Brenda, Tania, Nayelli, Laura, Daniel. You guys are amazing! The first night, my 6-year-old was on stage preforming as a muscle man in their circus show. They get the kid's involve in every activity; even theater. Love them all. Note: the baby and mini clubs are situated right next to the beach, the main/kid's pools and snack bar so it's easy to check on the baby/toddler/child.

Entertainment: We were entertained the moment we arrived there until we left.

Ground: The ground are well-kept.

Outside the Resort: We went to two places off the resort. Tulum and Xei-ha. Both places are great. Our tour guide, Caesar, made us laugh throughout the whole tour.

Customer Service: It was phenomenal. This is the first hotel that I have been to and received excellent customer service. This is the reason why you guys will see us again!!!

I recommend this hotel for families,couples and singles.