4.5
Very Good 6363 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Babysitting
  •  Free WiFi
  •  Gym
  •  Kids Club
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
sky building swimming pool property leisure house Resort Villa blue Pool backyard lawn

Overview

Location

With a stay at Grand Palladium Colonial Resort & Spa All Inclusive in Kantenah (Xetna), you’ll be close to Yal-ku Lagoon and Xpu-ha Beach. This 4-star resort is within close proximity of Taj Mahal Cenote and Half Moon Bay.

Rooms

Make yourself at home in one of the 414 air-conditioned rooms featuring iPod docking stations and free minibar items. Rooms have private furnished balconies. 32-inch plasma televisions with cable programming provide entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms with bathtubs feature complimentary toiletries and hair dryers.

Spa, Wellness & Premium Amenities

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After dipping into one of the 6 outdoor swimming pools, you can spend some time at the private beach. Additional amenities at this resort include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).

Food & Drink

This resort is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy a meal at one of the resort’s dining establishments, which include 13 restaurants and a coffee shop/café. From your room, you can also access room service (during limited hours). When you are in need of a refreshing drink, visit a beach bar or one of 7 bars/lounges, or 5 swim-up bars.

Business & Travel Amenities

Featured amenities include a business center, express check-in, and complimentary newspapers in the lobby. Event facilities at this resort consist of a conference center and meeting rooms. Free self parking is available onsite.

How to Get There

Grand Palladium Colonial Resort & Spa All Inclusive
Carretera Chetumal-Puerto Juarez
Kantenah, 77710 Mexico

Reviews

4.5 Very Good 6363 Reviews
Fantastic Holiday
Reviewed 21 hours ago

This was our first holiday to Mexico as we usually go to the Far East. We chose the Grand Palladium as we have stayed at their sister resort in Ibiza.

We had a wonderful stay at the Grand Palladium Colonial, from the moment we got there we enjoyed our experience. You have the use of Colonial, White Sands and Kantenah. You can’t use or visit the TRS site unless you are staying there.

The room although quite basic for 5 star (hence the 4 star review) met our needs and had a nice big balcony overlooking the White Sands Resort. Our mini bar was stocked daily and our room was also cleaned very well each day. The toiletries are also very good quality - don’t bother taking shampoo, conditioner, shower/bath gel or body lotion as it’s all provided and if similar quality to Molton Brown.

The food at the resort is spot on - our favourite restaurants were Ribs and More, Eldorado and Pollino. The fillet steak in Eldorado was first class! Edgar in Pollino was a fantastic waiter, thank you!

The pools across the whole resort are fantastic. They are huge and there is always a sun lounger available. The best loungers can be found at the ‘secret’ adult pool. Be careful in that pool though as I cut my foot quite badly on the tiles on the bottom of the pool. All of the pools are warm and feel like warm bath water, they are awesome!

The beach is also absolutely stunning. There is a bit of seaweed but nothing major and the hotel moves it everyday. You do need some reef shoes though if venturing into the sea as it’s quite rocky and sharp. The best part of the beach is directly outside of the Colonial Resort. The beach bar is very nice at the Colonial and is 24 hours, but we really liked the bar at Poseidon as it was very relaxing and the food was better, despite having the same menu as the Colonial beach bar (Las Olas I think it was called). The hammocks on the beach are also a nice touch.

The amount of wild life throughout the resort is very interesting. The Coati’s are hilarious and so cheeky. There are Iguanas, loss of different birds and smaller lizards and all kinds of furry critters. The way they have merged the resort into the jungle is very impressive and the walkways are very sensitive to this.

Daily trips can be arranged each day but we decided to use taxis so have a more private experience - we used taxis to Chichen Itza, Coba and Tulum. I would recommend visiting them all but Cobá was excellent as we were allowed to climb a Mayan Pyramid which provides amazing views over the jungle. Tulum Ruins are about 30 minutes away, Coba is about an hour and Chichen Itza is about two and a half hours away. There are many Cenotes around the hotel with Gran Cenote being about 20 minutes away.

The resort(s) is massive and little trains run you around the resort. There is no specific times but they are very frequent. They take you to each lobby. In short Kantenah is quite boring and there isn’t much there, Colonial is lively and is central to everything, and White Sands is more relaxed but feels a little better quality but doesn’t really have a beach as such, just a little bit outside of Poseidon.

There is a show on every night for the kids and then a show for the adults straight after, if you like that sort of thing.

The adult pool opens until 12 at night and has its own bar so you can just chill in the pool late night and the water is like a warm bath. That was a nice touch. The other pools you can stay in until 8.00 pm.

We took a taxi to Playa Del Carmen town. It was ok but the seaweed there was unbelievable and absolutely stunk. You couldn’t actually go on the beach because of it. The town was also full of annoying sellers. It was similar to nearly any other ‘touristy’ town centre around the world we have been to. It was a nice covered shopping area which is about 2 miles long called Fifth Avenue. I’m not fussed for shopping but can see the appeal for those that do.

We had a couple of niggles during our stay but nothing major. We thought there was a nightclub at the resort but there isn’t despite it being in the brochure and handbook that is in your room. I had a poached egg one breakfast which was actually a full egg in its shell which was a nasty shock - that was in Tikal Buffet. I also didn’t like being approached by various staff in the lobby asking to sell ‘premium’ this that and the other. That was annoying. I was also a bit disappointed that bottled water was quite hated to get hold of. Why not just have fridges full of it around the resort so people can help themselves? They don’t have bottled water at any of the bars either.

I expected this Grand Palladium to be better than the White Island in Ibiza but service wise it was not, location wise it was.

Would I return here? Of course. It is like a little slice of paradise. It just fell short of 5 star.

Thanks a wonderful stay.

Great room good location
Reviewed 4 days ago

We stated out in the white sands section in a governor suite building 56 but we were upgraded to an ambassador suite in the colonial section building 21 about 3 minutes’ walk. Both are in a great location for the beach and pools just a few minutes’ walk to each. The ambassador suite is located on the third floor (no lifts) with views over the jungle and pathways and internal road way (see pictures) not noisy mostly the sounds of birds. The room had a hot tub / jacuzzi which we used a few times and a separate sitting room, the bedroom had 2 double beds large TV bath in the room (see pictures/video. We have been to this hotel complex on a number of occasions so we know our way around the large complex (not so big once you find your bearing) its mostly on the flat so walking is not difficult, there are a couple of bridges over the lake etc but there are still flat walks to get round these and there are also plenty of buggies that will transport you. On the food side as always we had no issues we like the al a cartes the new ones at the TRS are great ( I can’t control myself at the buffets) and we were always full, I know I have heard people say you don’t get enough but I am 18 stone and can eat and I never ever left anywhere hungry. And I put weight on. The beach at the time we were there (April/may 2019) was having issues with the seaweed like most of the Caribbean, the workers were at it all day trying to clean it up. We have access to the TRS side so we spent most of our time by the seawater pool, which also had some seaweed problems but again they worked to clear it up and it did not spoil my holiday in fact one day I got in to help clear it because I was board and within 10 minutes I have a helper from Mexico city who was 70 and he enjoyed helping and then another guy a German man called Lutz I think, who stayed with me till we got most of it out. None of us would have done this if we did not want to and it was a good way to make new friends. We went to the CHIC show which I loved but unfortunately came remember must towards the end (demon drink), which unfortunately lead me to spend most of the next day in bed which wasn’t good because it was my 65 birthday, just goes to show we never learn. The resort its self is great but the best thing I/we like about this resort is the staff, these are the reasons we keep coming back, I know lots of people have their favourites and so do we, so I will mention some the people that helped us have a fantastic holiday (apologies to those we leave out) Jose the barman at the Las Rocas he is fantastic , the trainee barman Gerardo and the waitresses that helped at that bar Daniela, Sarai and a very beautiful person we have known for years Lucy. At the Helios restaurant I have to mention Martha she was extremely professional and so very helpful it was a joy to be served by her, back to the pool we have Leidy such a beautiful smile and nothing was to much for her, then we have Oscar the Beach butler (now formally my Mexican son) he is so good at his job always checking around making sure everyone is ok, he has a book cart he takes round and reads the synopsis of the books so if you ask he will have an idea (he kept my wife stocked up for the 2 weeks with books, he has sun screen in case he has cold flannels he is on the case all day, he now has a trainee called Antonio who is a very charming and friendly man and with Oscars help will be a great addition to the pool team (I called them the twins you have to see them to understand), we also had Emmanuel at life guard / first aider who was extremely worried about me after my night at the CHIC, he is a great guy and we both shared our interests in Game of Thrones and Marvels infinity wars, as well as our both learning me Spanish from him and him English from me. In the TRS al a cartes we had great service from everyone but some do stand out more so I would like to name then, in La boheme it was our waiter Eliseo, in Tentazione it was Boris, and in El Gaucho, we had Victor he made our last nights meal extra special. The cart drivers I found always looked out for you and would take you anywhere no problem my favourite and again I have known him for years is Luis Alberto Castillo and Francisco Pancho and lots of others who drive the carts. My final thank you is to Paul Mark Laurent from the Travel Club he is such a gentleman and a great ambassador for them. Back to the hotel if you want to go out and about its in a great location for Tulum, Akumel, Playa del carman, you can catch the local Collectivo outside the main gates and its around 45 Peso Per person per journey, its not far to Xel ha , rio

Terrible Customer Service on all levels.
Reviewed 6 days ago

Arrived on Tuesday May 14th for five nights. The drive from Cancun international airport took 1.5 hours in traffic. Resort is huge and expect to walk a lot. We averaged 4 miles per day. The resort does provide shuttle service , however most shuttle drivers acted like we were bothering them when we would ask for rides. The beach is advertised as pristine with white sand. Sadly this is not a true statement as the Sargassum seaweed has taken over and completely covered the white sand beach and water while we were there. Unable to swim and enjoy the beach. The in room small refrigerator that is stocked with sodas and beer does not cool very well. We were hot most nights as the A/C thermostat would not keep the room cold, only cool. Our in room WiFi did not operate so we would have to sit in the hot lobby to use our devices. Buffet food never changed options and was the same for the five days we were there. One thing that really bothered us was the unavailability of bottled water. We paid for all inclusive amenities and the resort failed on this promise. Front desk manager Jonathan told me on two different occasions that bottled water would be available at the check in desk, however this was not true. Will not return.

large resort, great staff, but few challenges including hfmd
Reviewed 6 days ago

just returned from an 8 night stay at GP colonial. The resort is HUGE. It was a little challenging as we were traveling with a group of 10 and that included a double stroller and a person who couldn't walk long distances. We were able to use a wheel chair but the foot bridges are all steep stairs up and over water so if you have strollers you're taking the long way around. They have shuttles but unless you are travel club or TRS members you'll be waiting around a lot for the right shuttle that will pick you up . They just zoom right past you and say no. That was frustrating.
We had several trips to the 24/7 doctor onsite. The doctors were very helpful and spoke great English. They had antibiotics onsite for swimmers ear/ ear infection. The most challenging part was about after 5-6 days into out trip my 3 year old and 5 year old daughters got Hand Foot and Mouth disease. This virus is so terrible and they are so miserable and just scream and there is nothing you can do for it.

we stayed on the Colonial side and ended up spending the majority of our time at the White Sands side. The Colonial side for us was way too busy. The pool was to warm and the drinks were not great. The White Sands pool and swim up bar were nice.

The rooms were very basic. Clean and the AC worked great. We called and got mattress toppers for the bed and they were much more comfortable after that.

Food was ok, pretty good for an AI. The ala cart restaurants were good. My favorite was the Thai. The sports bar was great, Jalapeno poppers and drinks in there were yummy. AC worked great in there as well

The staff was very friendly and helpful there was a bit of a language barrier when we had special needs but thats to be expected in another country.

Unfortunately the beach was covered in seaweed. The staff worked so hard trying to clean it up with tractors and dump trucks but it was beyond their control. It

The resort was very clean, shows were a lot of fun, staff very friendly. We really did enjoy our stay despite the challenges. you just have to be patient learning the layout of the resort because of how large it is. Lots of wildlife the kids thought that was pretty awesome

We loved our stay at the Palladium! Did not disappoint!
Reviewed 1 week ago

We had a great time during our week at the Palladium. The staff was amazing and attentive. Everything was clean and beautiful. The buffets were pretty good and the ala carts were great. We loved that we could go to an ala cart every night.

The beach was disappointing because of the seaweed but they worked hard every day to clean it up as much as possible. We still spent time on the beach but didn't enter the water much. Luckily there are lots of beautiful pools and plenty to do.

This was our third all-inclusive on the Riviera Maya in 3 years and it was our favorite off the three. The room was beautiful and cool and everything was just a little nicer than the other two.

I wanted to give a shout out to the activities people. These were the best we've had. We did archery and rifle shooting and had a great time. Salma led a few of us in the most relaxing stretching routine ever. Angel was our Hibachi cook and he did a great job. Our favorite was Adolfo. We took a ride through the lagoon on a pontoon boat one morning and he was so sweet to us. It was just my husband and me and he put on romantic music and fed the fish so they would come right up to the boat. It was a great way to get a feel for the resort and so much fun.