3.5
Average 2811 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

What To Know

  • Rooms are clean but a bit outdated
  • WiFi is not included but available for an extra fee (which varies depending on the length of your stay)
  • The rooftop bar and terrace pools are a popular spot

Amenities

  •  Babysitting
  •  Gym
  •  Kids Club
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
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Overview

Location

With a stay at Grand Oasis Tulum – All Inclusive in Akumal, you’ll be on the beach and convenient to Riviera Maya Golf Club and Akumal Beach. This all-inclusive resort is within close proximity of Aktun Chen and Hekab Be Biblioteca.

Rooms

Make yourself at home in one of the 228 air-conditioned rooms featuring free minibar items and flat-screen televisions. Cable television is provided for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include safes and coffee/tea makers, and housekeeping is provided daily.

Spa, Wellness & Premium Amenities

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You’re sure to appreciate the recreational amenities, which include 5 outdoor swimming pools, outdoor tennis courts, and a fitness center. Additional features include wireless Internet access (surcharge), concierge services, and supervised childcare/activities.

Food & Drink

This resort is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy a meal at one of the resort’s dining establishments, which include 10 restaurants and a coffee shop/café. From your room, you can also access 24-hour room service. Relax with a refreshing drink from a swim-up bar or one of the 12 bars/lounges.

Business & Travel Amenities

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Free self parking is available onsite.

How to Get There

Grand Oasis Tulum – All Inclusive
251 Carretera Chetumal
Akumal, 77780 Mexico

Reviews

3.5 Average 2811 Reviews
Wonderful visit!
Reviewed 2 days ago

This was our second year at The Grand Oasis. We travelled as a group of 12 (6 adults, 6 children) over March Break. The resort was quiet. No line ups, easy access to all restaurants, lots of pool and beach seating. We all had ocean front rooms that were well kept. The staff were friendly and helpful, although sometimes requests at the front desk didn't make it to the necessary staff in a timely manner (ie. a cot took a couple of days). Manuel at the pool bars was exceptional. He kept all of us, especially the children, entertained during our time there. He went out of his way to be sure we had an enjoyable vacation. Beverages at nighttime are limited. The coffee bar is the only place serving drinks after meals, but they had limited supply. The food was good and we visited all the restaurants. I agree with all the points in 4Elaine2014's review. A great stay!

Run down & not worth the $$
Reviewed 2 days ago

Do not book this resort. It is run down, unkept, extremely slow service. Too much money for what is offered. Confusing resort layout. Not a “feel good” place. Beach is okay. Food fairly good. Shower did not work upon first night stay.

Grand Oasis Tulum
Reviewed 3 days ago

Not worth the money you have to pay to stay here with no service on the family side of the resort. Only 1 bar is available by the beach and you have to get your own drinks and there is no where to sit for families at night unless you are on the adult only side. On the family side of the resort you have to pay for your room safe and for wifi . Who doesn't need either one of those these days?Just another money grab after spending thousands of dollars to get here already. The air conditioning was brutally loud,didn't work properly and doesn't shut off unless you turn it off and then it gets brutally hot in your room. Mr. Chavez at the front desk wouldn't help us out with any problems we had and his Supervisor wouldn't come out of the office 20 steps away to help us. We toured the Oasis Light resort and it was disgusting. Our flight home was delayed 8 1/2 hours and they wouldn't give us a hospitality room to use for 1/2 hour to freshen up before leaving for the airport saying it was unavailable but a couple from the Adults only side were offered the room to use and had refused it. Noelli at the coffee bar was the only person who truly showed how people should be treated as guests of the resort. She truly cared about giving great service.She should be in charge of training the staff at the hotel. Their motto at the resort is Oasis loves you but they only love you if you have the clear bracelet on from the Adults only resort side which of course you pay way more for. If your spending good money to stay near Tulum stay at the Akumal Bay resort where they actually care about their patrons.

Great - would definitely go back!
Reviewed 4 days ago

We were at Grand Oasis Tulum the week of March 9th. We picked this resort as it is smaller, has some snorkelling off the beach, is away from Cancun and Playa, and has no captive dolphins. However, I read reviews before we left and was quite honestly at the point of calling our tour company to change resorts as the reviews were so bad. Check-in was smooth - we were the only ones checking in - our room was not ready so the concierge took us to the buffet for an early lunch - we then found a spot to sit and the concierge found us when the room was ready a bit earlier than expected. Our room was ocean/beach front on the second floor. The room was large, comfortable and clean. We slept with the window open - loved the sound of the wind and he ocean. We enjoyed making coffee in the room and watching the sun rise from the small deck overlooking the beach. The food was good - lots of variety, tasty and fresh. The service was excellent - the staff were welcoming and very friendly throughout the resort. The buffet was open for breakfast and lunch every day and for supper 3 nights of the week. For supper the other nights you have the choice of three restaurants - we tried the Mexican (great tacos) and the Italian (includes a salad bar). Would have eaten all meals at the buffet given the choice as it was so good. No reservations were required at the restaurants and there was no limit on the number of times you could eat there. I had read that there were line-ups - we went at 6 when they opened and were always seated with no wait. The service in all of the restaurants (especially the buffet) was excellent. Also have to say liked the towel system - no tickets or tracking. You could pick up and drop off towels at the beach or pool. We spent no time at the pool - always at the beach which is beautiful. Yes - there was seaweed but relatively little and they do their best to clean it off. It was windy while we were there - all red flag days except one - so we didn’t get much snorkelling in but there are lots of fish and a reef close to shore although we didn’t get there this trip. The grounds are well maintained. We walked on the beach to the next resort (Bahia Principe) and also the other way to Akumal Bay (wear sports sandals or sneakers if you are walking to Akumal). Felt very safe. Nothing to complain about. Oasis Lite building appeared to be closed at the beginning of the week and not much activity at the Sian Kaan section, so may not have been full the week we were there. We would definitely return.

Lovely place
Reviewed 4 days ago

We realy enjoyed our time at this resort.

Our room was great. We had an upgrade room in the condo section of the resort. It had a very nice ocean view deck. Note the deck would not be suitable for young very children. The standard rooms are clustered around the pool and we did not see those
The beach is lovely with some protection from the waves from the barrier reef that the nearby bahai principai for example did not have.
The food was very good. The buffet was very kid friendly with something for everyone. If you couldn't find something familiar and good in their buffet, you are way too fussy for a buffet at all. Their prime rib was excellent. There were many options and the food was always fresh and tasty.
It was quiet last week when we were there . The buffet was only open 3 days a week for supper. You had a choice of 3 restaurants for supper on the off days. No reservations required. We were there at 6pm or shortly after each day and never waited.
We picked this resort because it is way smaller then most resorts in the area and we were not disappointed. The grounds are beautiful and well looked after. Lots of iguanas and geckos around. We woke to the sound of the ocean and the whistles of the grackles every morning. We watched the hawks and flocks of pelicans cruising around. There are lots of interesting fish right next to shore. We never made it out to the reef to snorkel as thewind was high and from the east all week.
A great spot!