3.5
Average 2880 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

What To Know

  • Rooms are clean but a bit outdated
  • WiFi is not included but available for an extra fee (which varies depending on the length of your stay)
  • The rooftop bar and terrace pools are a popular spot

Amenities

  •  Babysitting
  •  Gym
  •  Kids Club
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
tree sky Pool water swimming pool property Resort leisure condominium caribbean Villa water sport resort town swimming mansion blue

Overview

Location

With a stay at Grand Oasis Tulum – All Inclusive in Akumal, you’ll be on the beach and convenient to Riviera Maya Golf Club and Akumal Beach. This all-inclusive resort is within close proximity of Aktun Chen and Hekab Be Biblioteca.

Rooms

Make yourself at home in one of the 228 air-conditioned rooms featuring free minibar items and flat-screen televisions. Cable television is provided for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include safes and coffee/tea makers, and housekeeping is provided daily.

Spa, Wellness & Premium Amenities

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You’re sure to appreciate the recreational amenities, which include 5 outdoor swimming pools, outdoor tennis courts, and a fitness center. Additional features include wireless Internet access (surcharge), concierge services, and supervised childcare/activities.

Food & Drink

This resort is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy a meal at one of the resort’s dining establishments, which include 10 restaurants and a coffee shop/café. From your room, you can also access 24-hour room service. Relax with a refreshing drink from a swim-up bar or one of the 12 bars/lounges.

Business & Travel Amenities

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Free self parking is available onsite.

How to Get There

Grand Oasis Tulum – All Inclusive
251 Carretera Chetumal
Akumal, 77780 Mexico

Reviews

3.5 Average 2880 Reviews
RUN NOW, IT'S TERRIBLE!
Reviewed 2 days ago

This resort is BY FAR the worst place I have ever stayed. The place smells like raw sewage as you walk outside. The room is stuffy as the thermostat/fan doesn't work properly. The food is not good. (We went into Tulum and Play del Carman and ate there 3 days b/c of this), we called down to the front desk staff and asked if the construction workers could possibly bang their hammers a bit quieter at 8am as our child was sleeping and the basically said "oh well" and hung up. Just an absolute horrible "resort". I try to give everyone a chance before writing these, but it's terrible here. I hope the server staff (who were really nice) find jobs in a nice place. I still have 2 days left here, but I'm searching for another resort to stay at after I finish writing this as I cannot stand another day at this place.

Amazing week at the Sian Ka’an Grand Oasis Tulum!
Reviewed 4 weeks ago

I just returned and absolutely loved it! I wanted to relax and really enjoy the beach, pools, eat well, have great service and I had all that and more. :) The algae on the beach is a problem that has nothing to do with the resort as it happens everywhere now so not an issue for me, lots of fish right there in the water at the beach where you can snorkel without having to goon an excursion, pretty awesome. I had the best massage EVER by the ocean by Jasmin who works at the resort who is exceptional. Kudos to the friendly restaurant and bar staff, Teresa, Basilio, Monica, Angela, Daniela, Jesus, and so many others. To the Great Management Team Daniele, Gerardo and Pierre and finally to the best butler I have ever met, Abraham Vargas! Talk about going above the call of duty, he was amazing. Thank you Sian Ka’an for everything.

Overall good!
Reviewed 4 weeks ago

ADULTS ONLY!
Pool area and beach was incredible. Loved the sunbeds. Service with drinks was great.
Restaurants overall good. Never had to wait for long on food or drinks except at the lunch buffée if there were a lot of people (don't eat around 2 pm). Butler service for booking tabled was great and very smooth. BEST PART: they asked at every restaurant if you had allergies, which I have never experienced before. It really made my life much easier and I was able to avoid allergic reactions all week.
Rooms looked great and were very fresh. Hotel had a environmentfriendly policy (towels doesn't get changed unless on the floor and so on...), however the cleaners didn't really care about this and changed both sheets and towels regardless.
Gym was pratically non-existent and it was hard to run on the beach because of the tides, but it was beautiful for walking.
Overall great and would definitley go back!
Lastly a big thank you to our butler Abraham Vargas who did a really great job and went the extra mile to make our stay fantastic.

Not a great place for service quality
Reviewed 4 weeks ago

I spent 3 days with a friend in this hotel. When we arrived in the room, how many problems we get ? 4 ! The keys didn’t work correctly (1), A leak in the bathroom (2), the smelling was unconfortable (3) & to finish the telephone didn’t work (4) ! We walked down to the réception to talk with a réceptionnist (Diana her Name) who didnt care about us (not eyes contact). We just get an answer for the keys, for the rest no news during our stay. We work in hospitality industry and it’s unacceptable to have this kind of treatment. Pass your way, others places are better !

Not as bad as some reviews, but not as good as it should be
Reviewed 4 weeks ago

I was a little sceptical about travelling here based on some earlier reviews, but I did the usual thing of ignoring the worst and best and looking at the middle reviews. In some ways I was pleasantly surprised. The beach area was very nice, and big effort was made to remove seaweed washed up by the onshore tides and breeze. The hotel public areas and rooms were very clean, and staff made a big effort to keep the pool area clean. It was not overly busy and there were no problems getting a sun bed (I travelled between half term and spring break). There were always plenty of clean beach/pool towels. There is very fast WiFi in all areas but the complimentary service is limited to one device, which these days is a bit stingy. There is a coffee machine in the room, but oddly it is positioned at least 20 feet from any usable plug (the bedside pedestal) so if you want a hot drink in your room you need to keep moving it. The plumbing is not brilliant - one night my room flooded and I woke to a huge puddle across the floor. It appeared the ballcock had jammed, and flushing the toilet cured the problem. It was reported first thing but the mess was only cleared by housekeeping sometime in the mid/late afternoon. Bizarrely the air conditioning unit panel in the ceiling of the bathroom was removed and left open until the following day for no apparent reason. The toilet in reception area also flooded whilst I was there. The bar staff were excellent, especially Raul (in the Terrance) and Fernando. Which brings us on to the food. The buffet was always good, although whether cooked breakfasts or the coffee were hot were a bit hit and miss. The choice in the evenings was always varied and extensive. The wisdom of having a sushi bar located outside could be questioned in the heat, but I never tried as I'm not a big sushi lover. Previous comments about flies seemed to be unjustified though. The most frustrating part of the evening dining experience is having to queue for the two restaurants - on a first come first serve basis (although there did seem to be some exception to this when a couple seemingly jumped the queue). I find it difficult to understand why a hotel of this nature doesn't employ a simple booking system. The two restaurants are not open every night so you need to plan ahead. My waiting times varied from 5 mins to 30 mins. If it is like this when the hotel is not overly busy, goodness knows what it's like when they are busy. I never figured out exactly when the best time to eat was, as there always seemed to be some queue. Previous comments stated that steaks were tough - this was not my experience, but I'm not sure a steak sandwich should count as a main course. On the night I waited 30 mins to be seated in Dos Lunas (8.45 to 9.15) it took a further 15 minutes to take my order and by the time I finished my main course they had run out of one of the two dessert choices. Furthermore, the staff seemed more interested re-setting the tables and changing table cloths than taking orders (except when a couple of young ladies came in and were suddenly being served very quickly - funny that!). However, the silver lining to the cloud was that having to queue meant on another evening I met a very lovely lady and we shared a table for dinner, which made me forget completely about the inconsistent service levels. AM if you read this you were great company - thanks.