3.5
Average 2705 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

What To Know

  • Rooms are clean but a bit outdated
  • WiFi is not included but available for an extra fee (which varies depending on the length of your stay)
  • The rooftop bar and terrace pools are a popular spot

Amenities

  •  Babysitting
  •  Gym
  •  Kids Club
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
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Overview

Location

With a stay at Grand Oasis Tulum – All Inclusive in Akumal, you’ll be on the beach and convenient to Riviera Maya Golf Club and Akumal Beach. This all-inclusive resort is within close proximity of Aktun Chen and Hekab Be Biblioteca.

Rooms

Make yourself at home in one of the 228 air-conditioned rooms featuring free minibar items and flat-screen televisions. Cable television is provided for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include safes and coffee/tea makers, and housekeeping is provided daily.

Spa, Wellness & Premium Amenities

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You’re sure to appreciate the recreational amenities, which include 5 outdoor swimming pools, outdoor tennis courts, and a fitness center. Additional features include wireless Internet access (surcharge), concierge services, and supervised childcare/activities.

Food & Drink

This resort is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy a meal at one of the resort’s dining establishments, which include 10 restaurants and a coffee shop/café. From your room, you can also access 24-hour room service. Relax with a refreshing drink from a swim-up bar or one of the 12 bars/lounges.

Business & Travel Amenities

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Free self parking is available onsite.

How to Get There

Grand Oasis Tulum – All Inclusive
251 Carretera Chetumal
Akumal, 77780 Mexico

Reviews

3.5 Average 2705 Reviews
Second Review of Grand Oasis Tulum: Family Vacation ( 3 1/2 Stars )
Reviewed 3 days ago

This is my second review of Grand Oasis Tulum. I went with my family in January of 2017 and did an extensive start to finish review and rated it 4 stars. I will do the same for this
review for those who want a detailed analysis of the resort. This time my husband,my 10 year old daughter and
myself we were accompanied by my sister and her husband plus their 12 year old daughter and 3 year old son.

TRAVEL WITH SUNWING
Big note if you are travelling with
Sunwing the seating on the plane is very very tight. My husband is 6 feet and had literally a mere few
centimeters between his knees and the seat in front of him. When the person in front of him reclined the poor guy
had no room at all. They love to pack 'em in at Sunwing so be aware the flights are tight.Even the
stewardesses walk practically sideways down the aisles. At least it's only 3 1/2 hour flight.

ARRIVAL AT CANCUN AIRPORT/TRANSFER TO
RESORT
This process was very quick. Landed and quickly deboarded plane. Customs
lineup moved well,and retrieved suitcases quickly, although this time we had to go through one more
security check with all our baggage before we exited airport. We had to find our shuttle for the hotel and
literally the moment we exited we were launched on by someone who knew we came in on Sunwing. They said they
would get us to our shuttle but next thing we knew we were at a kiosk and they were trying to sell us tours
etc..so be cautious of that because you could end up missing your shuttle, although more come and go
through the day. Someone holding a Grand Oasis Tulum sign motioned to us so we followed him. There are people
who want to take your baggage and bring it to the shuttle for you. If you dont want to tip them..well I
suggest you carry it yourself bc they do it for the tips. Our ride was a mid size van - comfortable with A/C
and if you want a beer for the ride they have it. Takes almost an hour and a half to get to hotel as other
folks needed to be dropped first at their resort.

CHECK IN
We arrived mid morning and if you do
please know you wont get your room til about 330pm. So maybe pack bathing suits and shorts in your
carry on to make things easier. Check in was smooth. BIG NOTE: Because I reviewed this hotel 2 years
ago and it was positive, the hotel Manager Gerardo Bordoli encouraged me to reach out if we came back. I did,
and we were upgraded to an oceanfront room and VIP status which was wonderful. May I just say right
here, the Manager of this resort is truly a 5 star individual. His commitment to our comfort and
enjoyment of the resort was unwavering so if you have any questions or concerns he will
proactively address them.
Until our room was ready we grabbed a drink and got the kids settled at the
pool. Fernando is still at the ocean bar and he is wonderful..I tipped him intermittently as he was always so
pleasant.

GRAND OASIS/SIAN KHAN

Big changes from my last visit. Sian Khan was a VIP element of the hotel
but now it has become an entirely separate hotel for adults only. Parts of the hotel we had access to with
our daughter last time no longer apply and this was a disappointment to be honest. Even though we had VIP
status it didnt apply to the kids. We would trade off care with each other to go but it wasnt the same.
Restaurants we had access to last time, again no longer had access. They have really split the hotel so
the families have what i felt, was more limited options. Please if you are booking with kids, understand
fully the differences between the 2 hotels and I would concentrate on reading newer reviews to understand
the changes.
ROOMS
Our room was stunning. We got a
gorgeous ground floor ocean front room. It was huge and featured a massive hot tub which the kids fully
enjoyed. Bathroom was glass in shower, be aware there is a slight mold,damp smell..this is normal for a
resort unless you are booking 5+ stars and I has no issue with it. Room cleaned usually every morning
but often we missed getting coffee so I would have to call and ask. Fridge stocked with beer and water. Please
brush your teeth with bottled water to be safe. Also bring mosquito repellent. We were pretty lucky but
some people gotten quite bitten. Also bring Benadryl and cold/pain medication for the little ones. My
nephew somehow got bronchitis poor little fella.
MY SISTERS ROOM

Unfortunately they changed rooms twice. Fair warning: Nightly
entertainment sometimes happens by the ocean bar and there are rooms right beside it. If you have small
kids please request to not be close to ocean bar unless you want to be bombarded with music til 11pm. They
moved once because of that as they have a 3 year old and moved another time because the balcony door in
their room was bolted in and the shower leaked. Note: Ocean front rooms are in the older section of the
hotel so there are minor issues here and there, and some of the balconies are in disrepair so they lock the
balconies for safety reasons I'm guessing. Make sure you ask if getting ocean front ..if it has a

working balcony or not.

BEACH AND POOLS

Beach is beautiful and about the best on the strip in terms of least amount
of rocks. Bring water shoes if you can. The giant ocean floaty structure from my last review is gone now as is
the giant floaty in the kids pool. I think they both wore out. You can snorkep, rent paddle boats, or just
hang on beach. Ocean bar is just a few steps away. There was a small pool on the beach we hung out at a
lot but the kids pool is a lot of fun for the young ones with a big pirate ship, climbing structures, and
slides. The kids bar didnt seem to be open tho. There is also a kids club which we didnt use but one night we
got a babysitter.
RESTAURANTS
Buffet is decent. Had a nice array of
food and i avoided all the greasy stuff. Fish ceviche great and guacamole...they would cook
chicken,fish,meat to order. Wide array of salads and sides...not a lot of desserts but the kids loved
getting their own ice cream cones. I found the reservation process confusing and frustrating at times.
If you want to go to a restaurant you need to speak to concierge I believe or front desk.We tried Maki fusion
but they were already booked andthere were 7 of us ...hard to find a bigger tabl if u r a bigger group. We did do
the Mexican steakhouse on the family side and it was so so. The kids liked the buffet but the highlight for them
was the SUSHI BAR beside the ocean bar. Open til 5pm and soooo good. Made to order. There is also a taco
place over by the kids pool that serves good food for kids. Andthey can watch the peacocks,iguanas. There
are also these animals from the raccoon familythat come and aggressively beg so be aware.

Bites is closed so I couldn't review that again. Too bad, it was so nice.

On our date night the 4 of us went to one of the Sian Khan restaurants by
the ocean. Sorry I cannot remember the name..maybe Cocoa.. but the food was excellent!!! Wine is not great at
the resort in general so we stuck to mixed drinks. We all had salmon, lambchops, beef tenderloin, and the
chicken...totally satisfying. We got a babysitter and if you want to do that please know its $20- USD per
child per hour. Jennifer was great ..she came to the room with games etc...and connected via Facetime so
if there was an issue she could reach out. Wifi was fine by the way.
Coffee and Me: Just a note the coffee
bar at the resort is wonderful. Espresso etc...to order and very good. Noelli who works there is such
a sweet lady and always a friendly smile.

ENTERTAINMENT

Didnt see alot bc kids were tired by end of day. Mexican show in
audotoriam was nice and they had an acrobatic show the kids liked. Some

entertainment was by the ocean bar
and was lively...music til 11pm when by the ocean bar. My sister and I did pool aerobics a couple of times.
Starts at 1215pm for half an hour and
enjoyed it.
OUTINGS

The guys rented a minivan and went into Tulum. Took the shuttles into
town as well. They come very frequently. About 30 min to get into Tulum. If you book a car please
please go with the established ones like Enterprise. The guys booked online with a local place and got
screwed out of their money. Went to the location to pick it up and they didnt exist. So they booked
Enterprise and had vehicle for 24 hours. We went to a Cenote near the resort and it was awesome and not
expensive. Tulum is amazing and had a really cool bohemian vibe to it. We had lunch at a local place called El
Milagrita and was amazing. The caprioscas were delish...kind of a mojito with vodka and we ate local
fare. So good! Cute boutiques and there are pharmacies if you need any meds..plus bank machines which I
needed bc the bank machine atthe resort didnt accept my rbc card.
NOTE: If you want to change money at
resort please bring your ID to front desk...you may also have to wait until they get money themselves.
I tried 4 times in one day before I was successful. I highly recommend going to Tulum and visiting a Cenote.

WEATHER
We were blessed with sun everyday except the first night we were there. It was 27-29 and sun every day. Lots of sunblock needed.
NOTE RE: SMALL KIDS
The resort does not sell diapers!!!
You will have to go into town to get those.

OVERALL
It was a positive experience for us, for myself sister with thesmall child it was more challenging and I hope my review can help people with small kids. Ask questions about the beachfront rooms or honestly take a garden view room as we did the last time we visited and be close to the kids pool. Staff were friendly and helpful and again the manager Gerardo was terrific. I do think splitting the two hotels is not for the best or not until they at least do a big publicity push to advertise Grand Oasis. They need to better market it because there is alot of old information out there and i do think until they remarket it, people are going to be confused and even frustrated with the fact that Sian Khan is completely separate. I dont think the literature regarding this hotel has been completely updated. Sian Khan is a 5 star experience within the same grounds and sharing some of the same space as Grand Oasis. Superior rooms, restaurants, and facilities...I can understand how families will feel a little let down by this unless Grand Oasis can come up with a wonderful re branding if itself and do some improvements in the resort.
Iwant to give this a 4 star again but I'm afraid it's a 3 1/2. I really wish that change had not been made until they had perhaps perked up the resort a bit for those with families. It is a lovely place though and we enjoyed ourselves very much.

Stunning beautiful
Reviewed 6 days ago

Would like to thank the staff at grand oasis and Oasis lite for a wonderful Christmas new year family holiday we had a wonderful time here. The staff and location also it’s beautiful grounds made this holiday one to remember...
The beach is absolutely gorgeous the best along the whole stretch calm and clean
Thank you to the guys who work tirelessly to clean up the seagrass which wasn’t ever a problem well done management too.
I’d like to thank the staff in kids club who made our children Harry and daisy so welcome.... my kids never want to do kids club but here they did!!!the staff went above and beyond to accommodate and make it fun and safe for them so thanks guys we miss you...🥰❤️and thank you.
This is a fantastic family hotel the kids were safe and free to walk around the hotel and it’s stunning grounds with friendly staff keeping an eye on them even getting to know them on first name terms the lady who works in the coffee shop my children adored her 🥰the ocean view rooms were amazing couldn’t fault them...something for everyone here never had a problem with waiting for dinner or breakfast or lunchwas lovely we loved Mexico 🇲🇽 and loved the oasis and oasis lite family of staff and hotel so thank you all again for being so warm helpful and welcoming to me and my family my only regret is I never booked 3 weeks

Great experience
Reviewed 1 week ago

Wow what an awesome time my family and I had for my nieces 15th Birthday! It was our first time in Mexico and this is the best experience and the staff incredible. From the front desk personnel being so attentive, Fanny, Yahir and Fabian are awesome! It’s great how they have Coffee and me right when you walk in and Noeli is the best in making coffee!!!!Then the restaurants, amazing. What great people, Ileana, Angel, Raul Dominguez and the lady who makes the eggs for breakfast at Arrecifes buffet treated us like family and that’s what I loved the most. The drinks were also great Manuel from the wet bar and also Fernando from Akeru bar were very pleasant. Another great part of this hotel is the animation they have every night, my favorite part was the live band and the animation by Angel Calzada, he’s awesome!!! Overall I had such a great time. I would love to go back soon and I wouldn’t choose any other hotel to stay at! Thanks for a great time.

Alba Rafailan

Craig morland
Reviewed 1 week ago

Overall I had a very pleasant stay at the hotel. The place was cleaned daily and all of the staff were very pleasant and helpful. The process from check in to check out was fluid and easy. The food was to a high standard with the sarape and maki tako restaurants being the ones of the higher standard. Overall I can recommend this hotel as a good experience and clean beaches.

Best Xmas ever
Reviewed 2 weeks ago

I spent Xmas with my family in this hotel and found it fantastic, fantastic staff and wonderful entertainment!! We enjoyed so much the evening shows and Santa visit on Xmas day. My son enjoyed so much with Team Leader Fabio and all animation staff. Highly recommended for family, nice and clean pools for kids. Last, but not least, fantastic food.