4.5
Very Good 14720 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Babysitting
  •  Bar
  •  Casino
  •  Free WiFi
  •  Golf Course
  •  Gym
  •  Handicap Accessible
  •  Kids Club
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
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Overview

Location

When you stay at Grand Bahia Principe Tulum – All Inclusive in Akumal, you’ll be next to a golf course and minutes from Riviera Maya Golf Club and Aktun Chen. This all-inclusive resort is within close proximity of Akumal Beach and Hekab Be Biblioteca.

Rooms

Make yourself at home in one of the 978 air-conditioned rooms featuring minibars and LCD televisions. Rooms have private balconies. Wireless Internet access (surcharge) keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.

Spa, Wellness & Premium Amenities

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You can get some exercise with a round of golf or enjoy a lazy day at the private beach. Additional amenities at this resort include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).

Food & Drink

This resort is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Satisfy your appetite at one of the resort’s 4 restaurants. Relax with your favorite drink at a bar/lounge or a poolside bar.

Business & Travel Amenities

Featured amenities include express check-out, complimentary newspapers in the lobby, and a 24-hour front desk. Free self parking is available onsite.

How to Get There

Grand Bahia Principe Tulum – All Inclusive
Crta Chetumal - Cancun Km 250
Akumal, 77760 Mexico

Reviews

4.5 Very Good 14720 Reviews
Heaven on Earth. Pure paradise!
Reviewed 21 hours ago

Me and my now Fiancé spent two weeks here and all I can say is the place is paradise. Every staff member we encountered went that extra mile to make sure we were happy and the ly simply never failed.

The bars, beaches and pools all add up to make one beautiful peace of scenery!

One special shout out I will have to do is for Samuel the waiter from the Mashua Nikkei Restaurant, he went the extra mile to make me and my Fiancé's dining special. Thank you Samuel from Irish Paul and Samantha!

Nice Resort, Great people!
Reviewed 2 days ago

The staff was fantastic. They try very hard to give you a great experience. The villa we stayed in had some intermittent issues with no hot water and low water pressure. However, they did work hard to fix when I surfaced the concern. Very hot and humid in June and July... likely August too.

the best place EVER.
Reviewed 2 days ago

recently went on holiday here with the boyfriend and it is the best holiday that owe have ever been on. The place itself was incredible, there is so much to do for people of all ages; including a pop up cinema for kids on the odd evening. The staff made the holiday. All the staff from bar tenders to the people that clean the rooms are so friendly and seem genuinely happy to help but the entertainment team were the stars of the resort. Shout out to Eduardo and Johnathon who were extremely bubbly, funny, attentive and very good at their jobs.
We honestly couldn't recommend this resort anymore, whether looking for a family holiday, a get away with your partner or just going with friends. We haven't stopped raving about it since we got back. We cannot wait to return!!!

FANTASTIC SERVICE
Reviewed 2 days ago

My partner and I just enjoyed 10 days here and had a lovely time! The service was genuinely fantastic, nothing was too much! I always did my best to tip the staff as they work hard long hours and deserve it! Food was great 99% of the time! However the first night I was quite alarmed to see a chicken kebab been used in a live station (top was raw dripping onto cooked at the bottom) I informed the hotel of this and they contacted me personally. This was my only issue with the food. The Italian night was fantastic and did an AMAZING roast pig! Hotel, pools, room clean, bed was enormous and extremely comfortable! Unfortunately the beach on the hotel has a huge seaweed problem! The staff work tirelessly from noon till night trying to fix this problem. This is not the hotels problem by any means but it did affect my holiday as I do love a nice beach. I do feel the staff try to provide entertainment in other areas though!

THE ONLY REASON why I’m giving this rating 4 and not 5 stars... is because of the POOR DOLPHINS! They kept 6 dolphins in a TINY pool. Anyone who does simple research into dolphins will know this is highly cruel. The dolphins were clearly depressed and when not doing shows the dolphins just floated lifelessly at the bottom of the pool (the depth is knee height) if you google this behaviour it’s a sign the dolphins are severely distressed and depressed and can lead to death. The holiday and this hotel was so great that seeing the dolphins in such a poor state really put a damper on the experience. I would of returned time and time again, but PLEASE grand Bahia principe tulum stop making money off the dolphins in the pool x

Disappointed by Bahia
Reviewed 3 days ago

We have stayed at alot of Bahia hotels over the years as we have always had superb service, however this years stay was very disappointing from a customer service point of view.

Room was great, sea view as requested and very clean. The complex is huge but we already knew this as we have been to Coba section previously. Food was plentiful and great choice and staff always cheerful and happy to help, so in a nutshell the hotel was great and what we fully expected.

Now here are the 2 negative points on this occasion, first is not an issue or problem to be honest, as returning guests from many stays we have previously been recognized as vip, doesn't get you anything extra as such just a token gift, however not this time and when i asked about the reason for this it took the whole 2 weeks to be informed that they lost my details in their system and only have me down as visiting twice before. If i could provide dates of every trip i have made to a Bahia hotel over the last 20+ years they will sort for me. Needless to say i didn't bother with it being my last day and not having all the details with me.

Now for the bigger issue during our stay, we are pool people and stay out for the majority of the day. During this visit on our second week early one afternoon a buggy turned up with a number of tables around where we sat so we thought this was for showcooking or BBQ. People were forced to move as more and more tables arrived and staffto set up, people were literally told to move to make space, including a gentleman with 2 walking sticks and clearly having mobility problems. I had seen enough so we just packed up and went for a walk, on our way round i was surprised to see that the set up was actually for a wedding party and not for people around the pool, so from 13:00 people were evicted from a quarter of the pool area for a private function, no notices were placed in the morning or reasonable notice or explanation from any member of staff. I did speak to the customer services manager regarding this and he did apologise for the way the tables were rushed out, however also stated that a wedding party takes priority of standard guests, as one of these 'standard' paying guests i found this comment a little wrong. After i pointed this out he quickly offered me 2 free tickets to the mexican show which i politely declined.

This has tarnished the brand for myself and will not be heading back to a Bahia hotel again anytime soon.