4.5
Very Good 866 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Babysitting
  •  Bar
  •  Casino
  •  Free WiFi
  •  Golf Course
  •  Gym
  •  Handicap Accessible
  •  Kids Club
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
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Overview

Location

When you stay at Grand Bahia Principe Tulum – All Inclusive in Akumal, you’ll be next to a golf course and minutes from Riviera Maya Golf Club and Aktun Chen. This all-inclusive resort is within close proximity of Akumal Beach and Hekab Be Biblioteca.

Rooms

Make yourself at home in one of the 978 air-conditioned rooms featuring minibars and LCD televisions. Rooms have private balconies. Wireless Internet access (surcharge) keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.

Spa, Wellness & Premium Amenities

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You can get some exercise with a round of golf or enjoy a lazy day at the private beach. Additional amenities at this resort include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).

Food & Drink

This resort is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Satisfy your appetite at one of the resort’s 4 restaurants. Relax with your favorite drink at a bar/lounge or a poolside bar.

Business & Travel Amenities

Featured amenities include express check-out, complimentary newspapers in the lobby, and a 24-hour front desk. Free self parking is available onsite.

How to Get There

Grand Bahia Principe Tulum – All Inclusive
Crta Chetumal - Cancun Km 250
Akumal, 77760 Mexico

Reviews

Fantastic Vacation
balabashka

This was my first trip to Mexico and the hotel didn't disappoint us. Everything was just perfect: yummy food, a fantastic beach, warm water, customer service and of course, fauna!!! Don't forget to book a table in one of 10 a la carte restaurants, in my opinion, Don Pablo is the best one.

Awesome holiday
H6484NYnataliam

Only back from our fabulous 7 nights holiday GBPT. Words can not really describe our perfect organised experience. Airport transfer included both ways it takes about only 1hour 10 min drive till resort. We arrived late night at about 1am fast check in , a bar was open near the beach so food was available for us at that time. We booked 2 bedrooms excellent condition spotless clean with all amenities you need in. The buffet extremely rich plenty of food looked all fresh and very tasty. We have a choice to book 3 diners in 3 different restaurant our favourite was Don Pablo the waitress was great with a huge sense of humour sorry forgot his name but the most amazing was the restaurant La Gourmet it's located in Coba have organised my birthday well I really enjoyed the food, red rose petals, cake and blown the candles and of course the glass of red wine I have ordered ???? thank you to all restaurant team great customers skills. As well it was organised a Birthday banner attached on my bedroom door plus a bottle of sparkling wine + chocolates was left for me ???? very pleasant treat
I will be asked if I recommend this resort?! Without any doubt I can recommend and j am sure everyone will enjoy their stay with you. Thank you again for our brilliant stay and for all the best services you offered us

Just OK...
RAD6150

This was mine and my wife's fourth time at GBP Tulum. Every experience before has been so wonderful, we constantly raved about it to anyone who would listen. We brought our daughter twice and my wife's best friend. We considered a family reunion and even thought it might be nice for my step-daughter's honeymoon. This experience has changed all that and unfortunately, we will not be returning.
At the beginning of the year, I asked my wife what she wanted to do for her birthday/our 20th anniversary as both are in October. Without taking a second, she said she wanted to go to GBP Tulum. I have a MyBahia memebership which gets you a discount, airport shuttle, pick your room, and for an 8 day stay you get 3 meals in their a la carte restaurants. After doing a lot of research and waiting for the right price, I decided to book.
While on the website, I saw a "vacation package" that included airfare. The price was the same as if I booked separately, so I decided to do the package... I figured they probably get something for it and I was happy to do that. That was where things started going wrong.
What is never told to you is that the "vacation package" is actually through Expedia. I did not find this out until our last day there. All of my emails and phone communications were with GBP. Because I got the package (WHICH SAVED ME NO MONEY) I was not entitled to the shuttle, choice of room, or prebooking the a la carte restaurants... great deal!
When I realized the airport transfer was not included, I called GBP trying to find out what was going on, I ask why and they say because "you booked the package, so you don't get you MyBahia perks." but, the GBP representative took care of it and we received our airport transfer. Minor inconvenience, but okay.
Next I want to pick our room, but the reservation number does't work. I call AGAIN to find out what is going on. I am told that because I booked the "vacation package" the website doesn't recognize the reservation. I ask about the a la carte restaurants and they say I have to call the resort directly... seriously?!?!? I decide whatever I guess we won't be having a la carte. That is fine because the buffet is pretty good.
So October rolls around. We fly in, our shuttle arrives, we get to the resort. We are early, but no big deal. We go to the desk and our room isn't ready. They give us our all inclusive bracelets. Tell us to go enjoy ourselves and come back in about an hour. We go have lunch, come back, stand in line again... Room still isn't ready. Fine, we are still early. We wander over to the bar and hang out until normal check in time. We get back to a LONG line we now have to stand in AGAIN. Wouldn't it have been easier to give us our room key and say not available until 3pm? They were just cleaning it, no one was in the room...
We finally get to our room and I am trying to open the app that you can access at the resort. I messed up by not putting a 0 at the front of our room number and the person at the desk was very helpful. I get into the app and make our reservations. Mikado (Japanese) for her birthday, there weren't any restaurants we wanted to go to available on our anniversary, and Tortuga (Brazilian) for our last night there.
We are sort of enjoying our trip. Everything is very clean. The staff is super friendly. (Special shout out to Didier at Los Olas!)
The big problem for me is I love snorkeling. Unfortunately, I am suffering from an illness that makes walking difficult and I fall easily so I did not plan on trying to snorkel, but I did want my wife to help me walk into the ocean. All I wanted was to get my feet wet. Unfortunately hurricanes had pulled the beach away and now it is about 10 feet down a sand slope to get into the water. I was able to get down it and back up once with my wife's help (and the help of a kind couple from Canada), but it was too much work so I could not go into the water again. Hopefully they find a solution for people who are disabled. But I could still go onto the beach above the water and they had great shows, so. I made the best of it.
Her birthday comes and we go to Mikado. They don't have our reservation. We get a shrug and a sorry. I am livid. we go back to the front desk and I said "I need a manager." (I know, but anyway.) I tell the front desk person what happened, that I am very upset, and that I need someone who could make me not upset (mind you, I NEVER got loud or rude with anyone. I was in food for 30 years and getting mad at people who did nothing wrong is dumb.) She gets a manager and the manager takes me to her desk. I show her me booking a reservation, it says thank you and poof, no reservation. I am LIVID. Their computers have been nothing but misery. She offers to set up our reservations. I get my wife and when we return, the manager is there with the food and beverage manager, and their sommelier... She fills them in on what happened. The sommelier takes us to the Brazilian restaurant and talks to the restaurant manager. They set us up at a table covered with rose petals and the service is impeccable. We bought two bottle of wine (no discount, but whatever at least her birthday was better).
Later, the food and beverage manager says he wants to do something for us and writes something on a paper and gives it to us and tells us to take it to the Brazilian restaurant for a special anniversary dinner on the beach the next day. Okay! They made up for the snafus and computer issues... or so we thought.
When we arrive at the restaurant, we hand the paper to the manager. He leaves and comes back and tells us what he is going to do for us... only $43 each... so what we thought was a nice gesture from the boss turned into an $83 bill we weren't planning on doing at an all inclusive restaurant. We declined and ate at a regular table for free. And bought another bottle of wine.
When I saw the f & b manager again, I tried to ask if our special dinner was supposed to be comped but he
didn't understand what I was saying.
Our last night there, we didn't even want to make the trek to Mikado so we ate at the buffet. Another manager stopped us as we were leaving and asked how it was and I shrugged and said "ok." He asked why just okay and I related the whole story. He told me to email when we came back again and I stopped him and said we would not be returning.
The staff was wonderful. They put a banner on our door for my wife's birthday and our anniversary. They put a bottle of sparkling wine in our room both days along with chocolates. Everyone we talked to was amazing and working very hard. Honestly that is why it gets 3 stars.