What We Love
- The hotel’s expansive terrace overlooking the meandering Pawtuxet River
- Industrial design details, such as polished concrete floors and exposed brick walls throughout
- Art by local designers in the guest rooms
What To Know
- The hotel offers free WiFi as well as local and domestic long distance calling
- There are meeting and event spaces on-site, so NYLO caters to groups and business travelers as well as leisure seekers
- Warwick is approximately 10 miles south of Providence, so you’ll need a car to explore the city and nearby Newport
- Free WiFi
- Parking On Site
The banks of the Pawtuxet River in Warwick, Rhode Island, are undergoing an urban revival in miniature, making this the perfect backdrop for a sophisticated, loft-style hotel. With a hip, city feel to it, the property is full of whimsical details, including a cheeky pool table in the bar and a striking lobby bedecked with contemporary art. The 163 guestrooms are sleek and feature exposed brick, high ceilings, rain showers, artworks by local designers and tech gizmos galore. At the end of a day of shopping in Warwick or exploring in Providence, the Loft restaurant and its terrace are the ideal spot for enjoying sundowners and fresh seafood, such as wasabi-seared ahi tuna with white rice, house-made kimchi, a sesame soy glaze and crispy fried wontons.
In the Area
Nearby Providence is a sophisticated cultural center with a rich past and a surfeit of gorgeous buildings. Visitors can take in cutting-edge art at the Rhode Island School of Design’s museum or look back at the state’s 18th-century history at the John Brown House Museum. The self-guided East Side walking tour gives a good overview of the key sights, from the storied Providence Art Club to Brown University’s campus. And the city’s well-established foodie scene is not to be missed, with its emphasis on farm-to-table dining, fresh fish and seasonal flavors. Try Beau Vestal’s take on all of the above at New Rivers, or go for fine dining at Gracie’s, which consistently rates among Providence’s best restaurants.
How to Get There
My wife and I have stayed here over the last three Thanksgivings. The hotel was adequate (nothing special) the previous two years, but this year the room was basically uninhabitable.
Upon checking in, the room seemed a bit chilly. I figured the heating unit maybe had a motion sensor, to keep the room cool when there's nobody in it. We turned the heat up as high as it would go (83*) but the room never got any warmer - I'd estimate the room temperature to be no warmer than 60*. At that point we figured there must've been something wrong with the unit, (plus the TV didn't work), so we asked for a room change. We packed up all of our clothes and toiletries only to discover this room was colder than the last! Evidently, the hotel replaced their HVAC units with the wall mounted Mitsubishi units. Maybe in a standard hotel these would be sufficient, but in an old factory with concrete floors, high ceilings, and large windows, it would seem that these units simply can't keep up when the temperature is in the single digits.
After attempting to sleep in a hat and scarf, I simply couldn't take it any longer - At midnight I left and found another hotel in Providence. My wife chose to stay behind because she needed to be up early to work locally, and didn't have the energy to pack and move (again). She did, however, sleep in a hat, layers, and multiple pairs of socks.
Before I left, I explained the situation in detail to the desk clerk. She advised she would make the manager aware. Despite the room being unacceptably cold, we were still charged for a night's stay. Bad form, NYLO, bad form.
Aside from the temperature issue, the room is less than functional. The bedside lamps are not accessible from the bedside (you physically have to get out of bed to turn the lamp on or off), the outlets are in inconvenient places (good luck charging your phone from the bedside), there is no dresser or armoire to store more than a day's worth of clothing (just a small shelf and closet rod near the door), and the wall to the bathroom is translucent (bring a sleep mask if you're traveling with someone who may need to turn on the bathroom light at night). I understand they're going for a certain aesthetic, but I feel like they can maintain the loft style and still have outlets and lamps next to the bed.
I understand this hotel is now affiliated with Hilton. If I were a reputable hotel chain, I wouldn't touch this place with a ten foot pole unless I had serious plans for upgrade and renovation.
Do yourself a favor - Unless you absolutely need to be walking distance to the mall, find someplace ten minutes away in Providence.
This was a wonderful hotel stay! It is a concept hotel so the layout is a little different. The floors are concrete (as are the walls) but it still has a nice homey feel to it. The room was on the smaller side (but was fine for what we needed ) and the bed was very comfortable and clean. I was worried about the noise level but it was very quiet and I had a good nights sleep. I did use the fitness center in the morning which I found to be well stocked and clean. There is even a sauna in the gym area which is nice!
Also the check in staff was very helpful and nice. The girl who checked me in was really helpful getting a toothbrush / comb and some of the little things I had forgotten.
If I had to comment on any areas of improvement I would say that the parking was a little tough to figure out. When you arrive at the building there is no "NYLO" sign in neon lights. It was night out and they have a small plaque on the building by the enterance, which is difficult to locate in the dark when driving by on a two way road.
We could not find the enterance as we did not know which side of the building it was on. It would also be nice if they had a sign "Nylo guest parking" or something like that so we know we are in the right parking lot. Also the parking lot was not very well litl but other than that though, we figured it out and had a nice stay. I would stay here again!
What an incredibly unique hotel. I love the warehouse/loft style type design. I also love the aroma therapy scent they use in the lobby. My room was fantastically decorated in a masculine, semi-minimalistic, Scandinavian-type design right on a river. GI-Normous flat-screen, high-definition TV. The location is awesome as well, right next to a fantastic mall. The staff are friendly and approachable,and eager to please !!! Ricky, who was very friendly, outgoing, and bore a constant, genuine smile, was the initial Van driver for our ride from the airport to the hotel, took me to the mall later. Then, when I was ready to come back, he was actually on his break, and the hotel Van was being used for another airport run. So, Ricky, in his private vehicle, along with his supervisor Nicky .... YES, "Ricky & Nicky", isn't that adorable, came to collect me from the mall and bring me back to the hotel. Like the title says, I want to live here !!!
This is my second stay at NYLO. It's a solid choice if you need to stay near the airport, but don't want to be directly in the flight path and prefer a place with some style over a generic chain hotel. The staff is great, the rooms are clean and the beds are comfortable. The fitness center is clean and has plenty of cardio options, a full set of free weights and a couple of benches. There's even a sauna and showers. I'd go so far as to say NYLO's fitness room is far superior to any hotel I've ever stayed at... seriously, ANY. My work outs are very important to me, so this is HUGE. There are a couple of drawbacks to staying at NYLO: there are no decent restaurants nearby, just fast food and chain restaurants and there are no refridgerators in the rooms. So if you're looking for healthy food options, you're out of luck. You can't even buy a few groceries because there's no way to refridgerate them once you get to your room. On my latest visit, the shower in my room wasn't properly level, so water pooled in one corner of the shower and would not drain unless it was pushed toward the drain. Also, there was a group of very rude and incredibly loud people on my floor this visit who decided 3:30am would be a good time to take a drunken walk through the hallway laughing and talking very loudly.
5 stars, easy! If I could award more I would!
What can I say, Mackenzie and the wonderful team at NYLO absolutely wowed us! I cannot even begin to describe how much it meant to us to have such incredible, above and beyond hospitality. I will never forget what they did for us and how special they made our visit.
Let me explain:
I reached out online months prior to visiting regarding a huge surprise trip I wanted to pull off for my husband and got a prompt reply from Mackenzie, their incredible manager. She was willing and ready to assist me plan in any way she could and was 100% ready for anything I had in mind.
She took the time not only to upgrade us and plan a special amenity, but above that, she volunteered to help me place a surprise in the room itself. She was thorough, honored every commitment, and always communicative. Beyond that even, she was able to have a specialty boarding pass printed and in the room for my surprise trip for my husband that looked so realistic and was absolutely perfect. I cried when I saw how much time and effort went into it.
The surprise was perfect, the room was stunning (I mean a gorgeous, affordable brick loft on the river, c’mon how amazing is that?!?!?), the hospitality was unparalleled, and I cannot wait to come stay again. I felt like I mattered even though I’m just any old girl from Washington state, and NYLO delivered something my husband and I will never forget.
Thank you to Mackenzie and every team member involved in our stay and that helped pull off this massive surprise. There were tears, there was laughter, there were so many memories made, and there will forever be gratefulness in my heart for what you did for us.
I hands down will not stay anywhere else in Providence/Warwick. NYLO is my east coast home away from home now. ❤️
This is the place to stay, you won’t be disappointed.