4.5
Very Good 1404 Reviews
Jetsetter Verified
This Hotel meets our standards
Our editors have been here and it has met our standards

What We Love

  • All meals, alcohol, 24-hour room service, in-room liquor dispenser and a stocked minibar are included in the Jetsetter rate
  • Free yacht transfer from Cancun to the resort
  • The small, quiet beach, equipped with palapa-shaded loungers and snorkeling gear
  • Breezy interiors with an open-air design that offer Caribbean views at nearly every turn
  • Bookings for stays from July 1 to Dec. 23, 2015 will receive up to $1,500 in resort credit; resort credit is per room, per stay, some restrictions may apply, contact the resort for more details

What To Know

  • The resort is geared toward couples; families are better suited at the resort’s sister property, Cozumel Palace
  • The immediate area is a quiet residential neighborhood; for shops, bars and restaurants, you’ll have to take a cab to the marina
  • Gentlemen must wear shoes, pants and collared shirts at Azul, the resort’s only on-site dining option
  • If your stay will be impacted by a hurricane, Palace Resorts will provide a certificate for unused nights. Terms and conditions apply; please contact the hotel for more information

Amenities

  •  Adults Only
  •  All-Inclusive
  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap-accessible
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Room Service
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
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Overview

Intimate resort with a beachfront pool on Isla Mujeres, Cancún’s sedate satellite island with scuba-friendly waters

The Look

Flanked by 123 acres of tropical foliage, the two-story Isla Mujeres Palace combines a casual attitude with contemporary design on the west side of the island. Through a perimeter of windows and an atrium-like ceiling, light fills the round lobby, highlighting its sandy marble floors and colonial white columns. Breezy hallways run throughout the property, connecting interior terraces to the guestrooms, and the lobby to the alfresco restaurant. Closer to the water, hat-shaped thatch roofs and a curtain of palm trees separating the pool and the beach create a rustic vibe.

Bed and Bath

A muted beach decor of soft pastels and plain tiled floors complement Caribbean views from the 62 rooms and suites. All rooms are spacious and have kingsize beds that face walls adorned with Mayan art and flat-screen TVs. Full or partial ocean views are available from most rooms, and central to each is an island for a double Jacuzzi tub and marble sinks, fringed by inlaid stone. For designer L’Occitane bath products, along with other liberal add-ons like two free massages and nightly petit fours, upgrade to the Concierge Level rooms.

Beyond

Although the resort is short on dining options, Azul works around the clock to serve Caribbean and Mediterranean dishes, which you can enjoy from the restaurant’s terrace, in your room or on the beach. The petite beauty salon and spa menu includes basic manis and pedis and such sensual options as the hot stone couples massages. Indulgence carries over to the lobby and swim-up bar, where tropical drinks are served. Just beyond, beach loungers and palapas line a sedate stretch of sand. Grab a snorkeling mask and jump right into the ocean from one of the resort’s wooden piers, or have the concierge arrange a boat to take you for an off-site scuba dive.

How to Get There

Isla Mujeres Palace Couples Only All Inclusive Resort
Carretera Garrafon
Isla Mujeres, 77400 Mexico

Reviews

4.5 Very Good 1404 Reviews
Beautifully fabulous
Reviewed 10 hours ago

Love beaches , clean water,beautiful small street. Island vibe :) I would love to come back .
A lot of small restaurant and stores. You can rent golf cart and travel over the island. I think it was $60 for 24h.

Genny jewelry
Reviewed 10 hours ago

Total scam ! Buyers beware! Watch out for these guys ! All that glitters is not gold !! The only job they have is scamming people ! They are located across from the ferry near the golf cart place !! Isla mujeres

First time of many at Isla mujeres Palace... AMAZING!!
Reviewed 3 days ago

We had an amazing experience. The hotel is beautiful, small, cozy.... The service is fenomenal. The food is unbelievable. ABSOLUTELY RECOMMENDED!
The rooms are very clean and confortable. The staff is extremely friendly, they go above and beyond to provide and excellent service. Macedonio, Pedro, Luis, Alejandro, Rafael, Joel, Christian they are all AMAZING!!

The best way to start our honeymoon!
Reviewed 3 days ago

What can I say that hasn't already been said about this hotel! From the moment we arrived to the minute we left we were treated exceptionally, the attention to detail and customer service was impeccable. We were greeted with glasses of sparkling wine and a rose for my new wife and then taken to our room which was adorned with rose petals, chocolates and more champagne! Things only got better from then, whether it was the superb food, pool games, excursions, cocktails, ceviche, pizza or spa treatments! I would like to call out a special mention to Boris the wonderful entertainment manager, Fermin the attentive pool concierge and Edy for making us awesome off the menu cocktails! We also made some friends while we were staying there which I am sure we will stay in contact with! All in all this is a wonderful place which allowed us to relax after all the stresses of planning a wedding and made sure our honeymoon kicked off to a great start!

Our honeymoon
Reviewed 3 days ago

We are members of Palace Resorts. We have visited many palace resorts in the past and have been beyond satisfied. Unfortunately Isla Mujeres Palace was VERY disappointing. Our first afternoon at the palace, the power went out (including AC and water). There were no storms or anything to cause this. Two nights later, they finally got the generators up and running but that didn’t include the AC.

When we got our complimentary manicures and pedicures, I got an infection in my toe that caused it
to swell up and eventually ooze pus.

We used $400 of our resort credits to go on a
romantic dinner. After being seated outside for the first half of our meal, we were moved to a table inside. After being inside for about 5 minutes, the
generators shut down. We finally got our entree’s but after we didn’t see another server for 45 minutes. They brought us a TINY dessert that
wasn’t the same as the other couples having their romantic dinner and definitely NOT worth the money we paid.

Where our room was located, we were right above
the trash and the generators. So not only were the generators loud, but there were cats around the trash that were extremely loud all night long. We
didn’t have one good night sleep all week between being hot and waken up by cats or generators.

If you have ever stayed at a Palace Resort, you know how well they are known for their impeccable
service. For the most part, this was true for Isla Mujeres. There were a select few bartenders who were very disrespectful and acted almost annoyed
that we came up to the bar and asked for some drinks.

Along with the disrespectful bartenders, the alcohol was very diluted. I had drink after drink l, even shot after shot, without feeling a thing. When we went off
the resort to a bar for drinks, we were both feeling pretty good after just one drink. We thought it was just a suspicion until we looked at other reviews of
the resort and others had said the same thing.

We do not recommend staying at the Isla Mujeres Palace resort. Save your money and spend it elsewhere.