4.5
Very Good 1492 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Babysitting
  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap-accessible
  •  Kids Club
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
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Overview

Location

Located in Cozumel, Fiesta Americana Cozumel All Inclusive is convenient to Chankanaab National Park and Chankanaab Beach Adventure Park. This 4-star resort is within close proximity of Discover Mexico Cozumel Park and Corona Beach.

Rooms

Make yourself at home in one of the 102 air-conditioned rooms featuring minibars and LCD televisions. Rooms have private balconies or patios. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.

Spa, Wellness & Premium Amenities

Pamper yourself with a visit to the spa, which offers massages. After dipping into one of the 2 outdoor swimming pools, you can spend some time at the private beach. This resort also features complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).

Food & Drink

This resort is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy a meal at one of the resort’s dining establishments, which include 7 restaurants and a coffee shop/café. From your room, you can also access 24-hour room service. Relax with a refreshing drink at a beach bar, a poolside bar, or one of 2 bars/lounges.

Business & Travel Amenities

Featured amenities include express check-in, express check-out, and complimentary newspapers in the lobby. Event facilities at this resort consist of conference space and a meeting room. Free self parking is available onsite.

How to Get There

Fiesta Americana Cozumel All Inclusive
Carretera A Chankanaab Km 7 5
Cozumel, 77600 Mexico

Reviews

4.5 Very Good 1492 Reviews
Seriously unimpressed very disappointed
Reviewed 15 hours ago

After a long wait to visit Cozumel we arrive to find out the reason we chose this place, the swim-up bar, was being remodeled and we had no real pool. There were a couple of small pools but that was it. When we complained that we had no knowledge of this no one cared. The WiFi is horrible and caused us a lot of problems. While the rooms were clean the service was slow in the restaurants. The staff is friendly but again could have cared less at our disappointment on the lack of a descent pool. This was more than unacceptable. I would not return just because I don’t know what they will short us on the next time. To say it was a total disappointment is an understatement.

Great get away for those that love to snorkel
Reviewed 1 day ago

This was our first time at the Fiesta Americana. We absolutely loved it. We stayed here because of all the wonderful things people said about the snorkeling. They were right! You could just walk down some stairs and see lots of fish and a lot of variety. The reef was basically the shore line and seemed to be alive and well. For a great snorkel, walk down to the money bar (10 minute walk) and snorkel back to the resort. Easy ride if the current is going the right way. Now for the property - Although the outside of the building is a bit tired, the inside of the rooms are clean and well kept. The buffet has pretty decent food, but the service is fantastic. Alejandra, Irving, Salvador, Manuel and Lucio made our experience fantastic every morning. They also have a woman making fresh tortillas every morning and she will make you quesadillas to order. We ate at the Cevicheria every day and I highly recommend the shrimp tacos. Ask to get them grilled instead of fried. You will not be disappointed. The food at the 4 evening restaurants was really good and I wish we would have stayed longer so I could have tried more things. Although the main pool was closed, we did hang out at the main bar quite a bit. Juan was fantastic and made the best Pina Colada I have ever had. The sunsets on the beach are really beautiful and the evening entertainment was ok. I did have a massage at the spa and it was pretty good. The facilities are really nice with a sauna, steam room, showers and a hot tub. The only reason this resort isn't getting 5 stars from me is a lack of things to do if the weather doesn't cooperate. We will definitely be back!

Great service and snorkeling
Reviewed 1 day ago

We were at the Fiesta Americana from Sept. 29 to Oct. 6, and really enjoyed our time there. It was so different that the large resorts where we have previously stayed near Akumal, but we adjusted quickly. We both commented on how much better the service is at a small resort, and how quickly we could get to any area we wanted, but we did miss some of the variety of food choices at bigger resorts. I’ll try to review by area.

Pools: Unfortunately, the main pool had been drained for installation of new tile when we were there and was not available. We normally spend the mornings snorkeling and the afternoons at the pool, so this was disappointing. There is a small lap pool at the beach, but it got very crowded. We were also told we could use the lap pools that serve as swim out suites for the lower level rooms, but these are surrounded by grass and landscaping, and we felt like it would be really invasive to swim in what is basically someone’s private space. I realize pools require maintenance, so we didn’t let it spoil our week, but it would have been nice to have the main pool available.

Room: We were on the third floor in a standard room, so we were not high enough to have much of a view, but our room was a short walk to the stairs or elevator and was very convenient. Our king bed was very comfortable, and the air conditioner worked well. There is a nice rain shower and very powerful hand sprayer in the shower, and the Crabtree and Evelyn bath products were very nice. The two suggestions I would make about the room both involve the bathroom. There is about a one inch gap below the shower door and water gets on the floor every time you use the shower. We had to place towels along the door to keep the floor dry, and there are not many hooks or towel bars to place all the towels on to get them dry. Just adding a few more towel hooks would help.

Snorkeling: We chose this resort specifically for snorkeling, and it lived up to our expectations. We have our own snorkeling equipment, but if you don’t there is equipment available at the beach and you can use it from 9:00 until 5:00.There is a good variety of fish to see near the hotel, including parrot fish, yellow spotted rays, a small barracuda, French angelfish, smooth trunkfish, and lots of others, but not much in the way of coral. We had been advised to walk up to the Money Bar and drift back to the hotel, which we did. It takes 8 minutes to walk up there, and we wore sandals and strapped them on our snorkel vests so that we wouldn't have to walk back up to get our shoes. I would not go barefoot because you are walking either on or beside the road, without sidewalks. Swim out to the buoys at the Money Bar and you will see several concrete pieces that have been sunk to provide artificial reef, as well as some natural reef. A guide on a snorkeling tour we took gave us even better advice if you are willing to put in some extra effort. Walk another 8 minutes past the Money Bar and there is a concrete block wall with a wrought iron gate in the middle of it. There is a gravel path beside the wall, and it leads to a little inlet where you can sit on the rocks and drop right into the water. Snorkeling from here back to the Fiesta Americana took 1 hour and 15 minutes, and the snorkeling was excellent. In fact, one day we were there a snorkel tour boat was actually stopped in this spot. Be sure to wear your snorkel vest, or at least drag it along with you, because there are many boats in the area and you want to stay visible in case one of them gets too close to shore.

Food: Our favorite food of the week was the fish tacos at La Cevicheria with fresh guacamole and chips. I wish I could get fish tacos that good at home! Our favorite of the a la cartes was the Italian restaurant. Every restaurant is not open every night, so you will end up eating at the same restaurants more than once, but for a one week stay that wasn’t a big deal.

Service: I can’t say enough about how nice everyone was and what good service we received during our stay. The first person I want to single out is Christian, who acted as our concierge and went out of his way to answer every question and make sure our stay was the best it could be. We had Miguel, Salvador, and Carlos who provided such good service in the a la carte restaurants, and Lucio at the breakfast buffet who knew to bring me a glass of ice before I even sat down. We also appreciated Evan, the hostess who had learned our names and room number after just a few nights, and Fredi who expressed such concern on a night that my husband wasn’t feeling well. We used the resort credits that were part of our package on a few back massages, and Minerva did a great job there.

Beach: As others have noted, there is no sandy area to enter the water, but there are steps and ladders to safely enter the water. We were worried about having to cross a road to reach the beach, and it ended up being a complete non-issue. We were still so much closer to the beach than we would have been at a large resort, and the traffic is very light, so do not let that discourage you. There is food and drink service available in the beach area, and a variety of lounge chairs, beach beds, and over-water beds to choose from.

Wifi: This may not be a big deal to most people, but we were really impressed with the wifi. We had good service in our room, at restaurants, and even on the beach. We kept our phones on airplane mode all week, but were able to text through iPhone messaging to keep up with our family, and Facebook and other apps worked well.

Overall, we had a really good week, and would not hesitate to stay here again.

Feels like staying with family
Reviewed 2 days ago

This is my first trip advisor review; the staff were so amazing at this place I had to share.

Negative first: the big fancy pool with a swim-up bar in the picture was being re-tiled and out of service while we were there. I didn't care much, but others in my group were frustrated they didn't know ahead of time. On the couple days when the weather was too poor to dive, it would have been nice to have the pool. But once it's done, in a week or 2, you'll have a spectacular pool.

I won't go into depth to all the details; other reviews have. I was very pleased with everything. I did not dive, but the rest of the group did and raved about the dive house service and their spectacular dives. I loved the snorkeling right at the hotel.

The food was incredible. So much, so much variety -- you will not be disappointed no matter what your taste.

The reason I want to take the time to write this is because of the service. I was the only one in my group who didn't dive, so I spent most of the day hanging out at the hotel alone. I didn't feel alone, though, because the staff were so amazing. I soon felt I had a dozen friends whom I would stop at chat with, either in english or practicing my spanish. It felt like genuine friendliness, not like they were trying to get a tip or hit on me. They all loved their work and it showed. I was sad to leave at the end of the week and say goodbye to them all. I especially want to mention Juan the bartender -- others mentioned his amazing friendly service. He made the trip. Limberth, a server mainly at the mexican restaurant, was a joy to talk to and exemplified great service; he truly loved running around to bring people whatever their hearts desired. Armando gave me a private (cuz I was the only one who showed up) Cross-fit class that was a utter joy and left me sore for days. He was full of energy and clearly loved his work. Alejandra, a hostess at the restaurants, was also great, and Isabel who we sadly only had once as a server. Marco, Jose, Lucio, all were also outstanding servers. I know there are many many more behind the scenes I didn't meet, but I wanted to send a shout out to all of these. I expected to be alone with my nose in a book the whole trip and instead found a dozen new friends I was very sad to leave. Gracias, amigos, con sinceridad.

Great getaway!
Reviewed 2 days ago

We loved our time here at Fiesta Americana Cozumel! Everybody was so friendly and the service was amazing. We were so lucky to meet Alejandro, Salvador, Irving, Lucio and Manuel for delicious meals at the Vina Del Mar restaurant on the beach!!
The staff at The Explorean, a part of this hotel, were so amazing!!