4.5
Very Good 4216 Reviews
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This Hotel meets our standards
Our editors have been here and it has met our standards

What We Love

  • Rate includes all meals, alcohol, 24-hour room service, an in-room liquor dispenser and a stocked minibar
  • Three outdoor multilevel swimming pools (and a fourth just for kids)
  • Plentiful on-site activities, from fire dance performances to organized scuba dives

What To Know

  • Daily themed events and dinners are more suitable for families than couples
  • No on-site beach, but the pool deck has wooden piers from which you can jump right into the ocean
  • Water-facing rooms also overlook the main pool area, which can be noisy
  • If your stay will be impacted by a hurricane, Palace Resorts will provide a certificate for unused nights. Terms and conditions apply; please contact the hotel for more information

Amenities

  •  All-Inclusive
  •  Babysitting
  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap-accessible
  •  Kids Club
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Room Service
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
Bar Drink Eat Elegant Luxury Scenic views green Lobby living room restaurant

Overview

Family-friendly resort with a pool deck, four restaurants, and world-class reef on Cozumel’s western shore

The Lowdown

The five-story Cozumel Palace nods toward traditional Mexican architecture, with white walls, hacienda-style archways and fenced balconies, all crowned with a yellow tile roof. Contemporary interiors have a subtler aesthetic, with light pastels, pearly marbles and dark wood. A large bar and lounge serve the spacious entryway, where floor-to-ceiling windows showcase water play at a lounger-lined pool deck juxtaposed against the Caribbean Sea. Rattan furnishings, stone-top tables and white marble floors infuse understated, contemporary style in the 175 rooms and suites, so as to not disturb the azure ocean views from the hammock-strewn balconies. Two-story arched windows mean a flood of light in the split-level Loft Suites, where dark wood staircases lead to master bedrooms with kingsize beds and peach walls. Open European-style bathrooms in all. One of four on-site restaurants (and the only one with a dress code), Turquesa serves traditional Italian dishes, as well as a popular grilled steak and lobster dinner, in an elegant dining room. The Chinese-Japanese fusion restaurant, Momo No Hana, pleases zestier palates with market-fresh bites at the à la carte sushi bar. In between volleyball matches and scuba diving demonstrations, children four to 12 splash in the family-friendly pool or play table games at the kids club. Meanwhile, the quieter set unwinds at the nine-room spa and savors grilled seafood snacks and frosty cocktails by three ocean-facing pools.

In the Area

The resort is on the western edge of Cozumel, a major cruise ship port of call and high-traffic island a short ferry ride from Playa del Carmen. Cozumel is a diving hot spot for its 80 degree waters with 80 percent visibility; the resort’s PADI-certified dive center can organize scuba adventures around Palancar, the world’s second-largest coral reef. Other activites include parasailing, swimming with dolphins, snorkeling and more. A few blocks north of the resort is a small plaza lined with shops selling Mexican knickknacks and Cuban cigars. San Miguel, the island’s main thoroughfare, is a 15-minute walk from the resort. Although teeming with cruise day-trippers during the day, at night it’s a host to traditional Yucatecan restaurants. Snag a seat beneath one of La Choza’s palapa huts for traditional shrimp-stuffed poblano chiles, cochinita pibil (spicy marinated pork baked in banana leaves) and, of course, a killer margarita.

How to Get There

Cozumel Palace All Inclusive
Avenida Rafael E Melgan Km 1-5
Cozumel, 77600 Mexico

Reviews

4.5 Very Good 4216 Reviews
Island whith is very warmful and easygoing
Reviewed 11 hours ago

This hotel is very good for a rest. Rooms are very comfortable and quiet with a wonderful ocean view. Very well located near everything.
The staff is simply great.
We did appreciate particularly Jairo, a restaurant waiter, who served us what we want before asking for it, at beakfast.
We also want to stress the concierge Fernando and the beach concierge JoseLuis who were very kind and looked after us devotedly.
Gustavo (custumer service) was very helpful as were Fernanda (room service) and David (bellboy).

An Island Gem!
Reviewed 12 hours ago

We had an amazing stay at this beautiful resort. The staff was was friendly, hotel was clean, drinks were good (you can ask for premium liquor), nightly entertainment was great, snorkeling right behind hotel, food was good (especially the ham at breakfast). Make sure to stop at the lobby bar and have Raul take care of you..he was great! Take lots of $1’s and $5’s for tips (please tip these people they are working hard for you) and don’t get roped into the timeshare talks. Definitely use your resort credits for the platinum dolphin swim. Experience of a lifetime!
We would visit again if coming to Cozumel.

Cozumel Palace
Reviewed 2 days ago

We love Cozumel Palace. Martha greeting us to breakfast or dinner puts a smile on our faces always we truely Love her

Pool side service is so efficient with the friendly staff always avaliable. Roger, Emanuel(and his sweet smile)_ and Heri are some of our favorites.

Entertainment staff at the pool are just that, very entertaining. Sue Hey, Victor, Carlos Abby and I apologize for forgetting some names

Cesar in the restaurants and wine tasting is very knowledgeable.

Our favorite thing to do is dive so thank you Aqua Safari for keeping us safe and making room for us always. We are grateful to have Walter and Mariano they are always pointing out amazing marine life year after year. It wouldn't be the same without you. We can't forgot Victoria and Cencia for capturing those moments on film

Great Place to Relax and Scuba
Reviewed 3 days ago

The resort itself is nice and well taken care of. The staff is friendly and helpful. The food was all tasty. The purpose of our trip was to get in lots of scuba diving. With Aqua Safari operating from the dock on the resort, it made for a very laid back scuba vacation.

Enjoyable trip
Reviewed 5 days ago

We have visited the Cozumel Palace before and absolutely loved it. This time was good and s others said The staff are great! I have to call out Roger who is amazing and gives great service whether you are a member or not. Also Emmanuel at the pool was excellent! Teodoro in the restaurant made us feel so good every morning when we went for breakfast! The property does need updating so hoping before we visit again this happens! Thanks for another nice vacation!