4.5
Very Good 4081 Reviews
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This Hotel meets our standards
Our editors have been here and it has met our standards

What We Love

  • Rate includes all meals, alcohol, 24-hour room service, an in-room liquor dispenser and a stocked minibar
  • Three outdoor multilevel swimming pools (and a fourth just for kids)
  • Plentiful on-site activities, from fire dance performances to organized scuba dives

What To Know

  • Daily themed events and dinners are more suitable for families than couples
  • No on-site beach, but the pool deck has wooden piers from which you can jump right into the ocean
  • Water-facing rooms also overlook the main pool area, which can be noisy
  • If your stay will be impacted by a hurricane, Palace Resorts will provide a certificate for unused nights. Terms and conditions apply; please contact the hotel for more information

Amenities

  •  All-Inclusive
  •  Babysitting
  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap-accessible
  •  Kids Club
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Room Service
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
Bar Drink Eat Elegant Luxury Scenic views green Lobby living room restaurant

Overview

Family-friendly resort with a pool deck, four restaurants, and world-class reef on Cozumel’s western shore

The Lowdown

The five-story Cozumel Palace nods toward traditional Mexican architecture, with white walls, hacienda-style archways and fenced balconies, all crowned with a yellow tile roof. Contemporary interiors have a subtler aesthetic, with light pastels, pearly marbles and dark wood. A large bar and lounge serve the spacious entryway, where floor-to-ceiling windows showcase water play at a lounger-lined pool deck juxtaposed against the Caribbean Sea. Rattan furnishings, stone-top tables and white marble floors infuse understated, contemporary style in the 175 rooms and suites, so as to not disturb the azure ocean views from the hammock-strewn balconies. Two-story arched windows mean a flood of light in the split-level Loft Suites, where dark wood staircases lead to master bedrooms with kingsize beds and peach walls. Open European-style bathrooms in all. One of four on-site restaurants (and the only one with a dress code), Turquesa serves traditional Italian dishes, as well as a popular grilled steak and lobster dinner, in an elegant dining room. The Chinese-Japanese fusion restaurant, Momo No Hana, pleases zestier palates with market-fresh bites at the à la carte sushi bar. In between volleyball matches and scuba diving demonstrations, children four to 12 splash in the family-friendly pool or play table games at the kids club. Meanwhile, the quieter set unwinds at the nine-room spa and savors grilled seafood snacks and frosty cocktails by three ocean-facing pools.

In the Area

The resort is on the western edge of Cozumel, a major cruise ship port of call and high-traffic island a short ferry ride from Playa del Carmen. Cozumel is a diving hot spot for its 80 degree waters with 80 percent visibility; the resort’s PADI-certified dive center can organize scuba adventures around Palancar, the world’s second-largest coral reef. Other activites include parasailing, swimming with dolphins, snorkeling and more. A few blocks north of the resort is a small plaza lined with shops selling Mexican knickknacks and Cuban cigars. San Miguel, the island’s main thoroughfare, is a 15-minute walk from the resort. Although teeming with cruise day-trippers during the day, at night it’s a host to traditional Yucatecan restaurants. Snag a seat beneath one of La Choza’s palapa huts for traditional shrimp-stuffed poblano chiles, cochinita pibil (spicy marinated pork baked in banana leaves) and, of course, a killer margarita.

How to Get There

Cozumel Palace All Inclusive
Avenida Rafael E Melgan Km 1-5
Cozumel, 77600 Mexico

Reviews

4.5 Very Good 4081 Reviews
Nice place to stay
Reviewed 3 days ago

My wife and I got back from a 6 day trip to Cozumel Palace. Had a very nice stay at the hotel. The $1500 voucher was really the key piece to us staying here. However keep in mind you will need to pay a 16% fee on anything you use voucher funds on so it’s not “free” money.

The room was very nice and we had plenty of hot water and the A/C kept the room cool. The room offered an ocean view with nice touches like the stocked bar, cold drinks in the fridge and whirlpool bathtub.

The hotel grounds were nice and it’s in town right across from the local super market in case you forget anything.

The food at the hotel was good nothing fantastic but plenty of options. Each morning we got up prior to getting on the dive boat and were always able to find things to fill up on. Lunch was either in the main dining hall or poolside grill food. We did both options and always left full. Dinner has more options and we did the Asian restaurant twice and the poolside twice. Each place was good but once again nothing fantastic. One night we did the romantic couples dinner and once again OK but not worth the extra money it would have been better to just go eat in town for a change of pace.
Drinks typical of any all inclusive resort. If not requested they would use house liquor but you could always request name brand liquor ie…. Crown & coke.

Entertainment was OK in the evening out by the pool which was comprised of local dancers, karaoke, and local musicians. At the pool during the day they kept people involved with various games etc….. water volleyball was going almost all day so it you enjoy that you’ll have plenty of options.

We did the couples massage and used a portion of our voucher funds but the deep tissue was not on the list. The massage we chose was nice and relaxing and gals did a nice job.

We used Aqua Safari for our dive boat this time because of the convenience of the location. See my review for them separately. One note though the night dive we did was amazing 5 star for sure.

Wow - to the service!!!
Reviewed 4 days ago

We ferried over from Playa Del Carmen and were supposed to have someone to greet us, however nobody was there and we ended up taking a $5.00 taxi ride to the resort. Immediately upon arrival we had bell boys at the taxi taking our luggage and sent to check in. Check in was very warm and welcoming. We did mention that we were supposed to be picked up but nobody was there, we were told to notify the vacation planner. Since there was a line at the vacation planner area we decided to go to our room. Wow, our room was spectacular. Very large and an awesome view. We were given a beach bag for our towels and had a welcome bottle of wine. Pascual came to our room within minutes, with our baggage and got our iphones set up with the tv, etc. We still had hours of day light, so we went to the pool. Alfonso came to us for a drink order and shortly thereafter we decided we were hungry. By this time it was just after 5:00 and Alfonso said they quit serving the pool menu. BUT, he said he could get something whipped up for us. Within 15 minutes he arrived with chips, salsa, guacomole, and a pizza.
The folliwng morning we went to the buffet and was greeted by name, by Andrea. Andrea continued to be very welcoming and happy to see us all throughout the day. Also in the restuarant was Isabel, so friendly and welcoming. She knew what we wanted to drink every morning and brought right over once we were seated.
In the evenings we enjoyed cocktails at the lobby bar, served by Enrique. We just started heading toward the bar and he always took great care of us. Also Rosanne at the pool gave us plenty of great service during the week.
I really was impressed by our service throughout our week here and I wish I could remember more names of the staff, as many of them deserve recognition as well.
We did eventually get over to the vacation planner to let them know that we were not picked up and they really went over and above to take care of the issue.
My family and I are very pleased with the service this hotel provided. The room was very large with a great balcony, which includes a hamock. Although there is no beach area they do have a couple of nice areas where you can sit in a beach chair that is located in the sand and has a view of the ocean. There is several areas to access the ocean and the hotel provides pretty decent snorkel equipment. We saw some very pretty fish, urchins, etc.
For our beach day we drove to Punta Sur, which has an amazing beach.
I did use resort credits for a massage and also had a complimentary 25 minute massage. Unfortunately the massage was not that great and I got the same masseuse both times.

Third time ... Cozumel Palace 2018
Reviewed 5 days ago

Our 3rd time to Cozumel Palace...This place is a perfect place. You can snorkel off the dock, this year, new, are paddle boards, excursions are a great way to explore parts of this small island, so take advantage of this. Coconuts is a must if you do travel outside. If you don't, just sit by the pool and Roger will assist you with his staff and pamper you and your party. The food here is fabulous. Service, well Carlos Gomez Jimenez made our nights special. Our conversations were informative both ways. Carlos has such a kind heart and such a lovely family which we'd like to meet someday. Another shout out to Fernando Sanchez Zamora our Diamond Concierge for planning ahead and making our arrival and stay most enjoyable. Joel Sanchez made our dinners special along with all the staff Edie, Lourdes(spa), Luz(Spa)!! Nightly entertainment staff and shows were great!

Noisy. Frustrating resort credit that nickel and dimes you.
Reviewed 5 days ago

First the good. The staff was extremely friendly. The food was excellent.
The vacation planners were annoying. Hard sell for time share type memberships, even to the point that one actually interrupted our meal.
Emailed ahead of time to get reasonable transport to hotel. No help at all, and paid twice the price it should have cost.
Resort credit is manipulated. To the point that I paid cash for a service as I scheduled an activity using all credit. When I cancelled the activity, I could not use the credit. I was told as I agreed to pay cash, there was no going back.
The hotel is easily one of the noisiest I have ever stayed in. With all the free alcohol people are very loud in the hallways that echo.
The resort credits cost 16% to use and apply to overpriced activities. Still not bad, but not really the value they advertise.

Lovely service
Reviewed 5 days ago

Great service, people and island. The hotel was nicely placed within walking distance of the main shopping area and local super market. The pool area was great and everyday had activities that young and old could join in with. We learned to snorkel at the hotel which was great from the water sport instructors. In the Japanese restaurant they have a dish which was fried ice-cream which everyone should try once! Only negative is that on the ferry out to the island the guys who load your luggage ask if you have valuables in your suitcase so they should treat it as fragile, always answer no valuables just clothes!!