4.5
Very Good 4383 Reviews
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This Hotel meets our standards
Our editors have been here and it has met our standards

What We Love

  • Rate includes all meals, alcohol, 24-hour room service, an in-room liquor dispenser and a stocked minibar
  • Three outdoor multilevel swimming pools (and a fourth just for kids)
  • Plentiful on-site activities, from fire dance performances to organized scuba dives

What To Know

  • Daily themed events and dinners are more suitable for families than couples
  • No on-site beach, but the pool deck has wooden piers from which you can jump right into the ocean
  • Water-facing rooms also overlook the main pool area, which can be noisy
  • If your stay will be impacted by a hurricane, Palace Resorts will provide a certificate for unused nights. Terms and conditions apply; please contact the hotel for more information

Amenities

  •  All-Inclusive
  •  Babysitting
  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap Accessible
  •  Kids Club
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Room Service
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
Bar Drink Eat Elegant Luxury Scenic views green Lobby living room restaurant

Overview

Family-friendly resort with a pool deck, four restaurants, and world-class reef on Cozumel’s western shore

The Lowdown

The five-story Cozumel Palace nods toward traditional Mexican architecture, with white walls, hacienda-style archways and fenced balconies, all crowned with a yellow tile roof. Contemporary interiors have a subtler aesthetic, with light pastels, pearly marbles and dark wood. A large bar and lounge serve the spacious entryway, where floor-to-ceiling windows showcase water play at a lounger-lined pool deck juxtaposed against the Caribbean Sea. Rattan furnishings, stone-top tables and white marble floors infuse understated, contemporary style in the 175 rooms and suites, so as to not disturb the azure ocean views from the hammock-strewn balconies. Two-story arched windows mean a flood of light in the split-level Loft Suites, where dark wood staircases lead to master bedrooms with kingsize beds and peach walls. Open European-style bathrooms in all. One of four on-site restaurants (and the only one with a dress code), Turquesa serves traditional Italian dishes, as well as a popular grilled steak and lobster dinner, in an elegant dining room. The Chinese-Japanese fusion restaurant, Momo No Hana, pleases zestier palates with market-fresh bites at the à la carte sushi bar. In between volleyball matches and scuba diving demonstrations, children four to 12 splash in the family-friendly pool or play table games at the kids club. Meanwhile, the quieter set unwinds at the nine-room spa and savors grilled seafood snacks and frosty cocktails by three ocean-facing pools.

In the Area

The resort is on the western edge of Cozumel, a major cruise ship port of call and high-traffic island a short ferry ride from Playa del Carmen. Cozumel is a diving hot spot for its 80 degree waters with 80 percent visibility; the resort’s PADI-certified dive center can organize scuba adventures around Palancar, the world’s second-largest coral reef. Other activites include parasailing, swimming with dolphins, snorkeling and more. A few blocks north of the resort is a small plaza lined with shops selling Mexican knickknacks and Cuban cigars. San Miguel, the island’s main thoroughfare, is a 15-minute walk from the resort. Although teeming with cruise day-trippers during the day, at night it’s a host to traditional Yucatecan restaurants. Snag a seat beneath one of La Choza’s palapa huts for traditional shrimp-stuffed poblano chiles, cochinita pibil (spicy marinated pork baked in banana leaves) and, of course, a killer margarita.

How to Get There

Cozumel Palace All Inclusive
Avenida Rafael E Melgan Km 1-5
Cozumel, 77600 Mexico

Reviews

4.5 Very Good 4383 Reviews
Cozumel Palace is truly a “Palace”
Reviewed 6 days ago

Spent a wonderful week at this resort. Truly a star in the Palace Resort Family. Food was well prepared, attractively presented & varied enough to not get boring. Service at every restaurant & bar was 1st rate. Hostesses recognized us by name by the 2nd day of our visit. Our room was clean, roomy & modern. Everyone on the property was friendly & helpful. Had a great massage at the spa. Hotel is conveniently located for anyone wanting to explore Cozumel attractions. Book a stay here - you won’t be disappointed!

Annual May Vaction
Reviewed 1 week ago

When we arrived, we were met with a cool towel, welcome drink and a flower for my wife!
Checkin was fast and got into our room very fast!
The hotel was very clean and staff very helpful and friendly!
Our room was clean and very nice!
They have a new chef and all meals were very good!
The pool area was clean and nice!
I cannot remember everybody's names but the ones I do remember are
Ana front desk
Gustavo Pool
William Pool
The bellmen were great!
All bartenders were very good!
House keeping great!
Front desk personnel were very helpful!
The SPA personnel were great! Eva!
Must try the stone baked pizzas!
The Flamingo's Resturant had an assortment of food that was grill after you picked your meal!
The breakfast buffet was very good!
The lady doing the breakfast grill was great!
The lunch at the pool was great!
The shrimp cocktail was was very tasty!
Great trip!
Well done Cozumel Palace staff!

All inclusive awesomeness
Reviewed 1 week ago

First visit for us to Cozumel and doing the all inclusive resort thing. This place did not disappoint. We had a great room, ocean front view, beautiful pools, great food and the staff were amazing. Highly recommend if you are looking for some where to check your stress at the door. They have snorkel, standup paddle board, kayaking all available and included. Will help personalize your experience with awesome tours. We will definitely be headed back. Perfect location for us to have a short walk to the shops, ferry and Starbucks.

Beat Vacation
Reviewed 2 weeks ago

I am extremely satisfied with this place, it has been a life changing experience the service is perfect, I would especially like to point out moises he is the best waiter ive had. He is very friendly, funny, on top of everything I couldn't ask for better.

Excellent service
Reviewed 2 weeks ago

We are currently at Cozumel Palace. We have been staying at the hotel since prior to it becoming a Palace Resort. As always the service is outstanding as is the food. My complaint is their obnoxious daily entertainment, with total disregard for the guest demographics. What could be a wonderful outdoor dining experience is ruined by overly loud game show hosts which makes it impossible for outdoor dining guest to enjoy the beautiful property. Your guests are not middle school students!