4.5
Very Good 4296 Reviews
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This Hotel meets our standards
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What We Love

  • Rate includes all meals, alcohol, 24-hour room service, an in-room liquor dispenser and a stocked minibar
  • Three outdoor multilevel swimming pools (and a fourth just for kids)
  • Plentiful on-site activities, from fire dance performances to organized scuba dives

What To Know

  • Daily themed events and dinners are more suitable for families than couples
  • No on-site beach, but the pool deck has wooden piers from which you can jump right into the ocean
  • Water-facing rooms also overlook the main pool area, which can be noisy
  • If your stay will be impacted by a hurricane, Palace Resorts will provide a certificate for unused nights. Terms and conditions apply; please contact the hotel for more information

Amenities

  •  All-Inclusive
  •  Babysitting
  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap-accessible
  •  Kids Club
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Room Service
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
Bar Drink Eat Elegant Luxury Scenic views green Lobby living room restaurant

Overview

Family-friendly resort with a pool deck, four restaurants, and world-class reef on Cozumel’s western shore

The Lowdown

The five-story Cozumel Palace nods toward traditional Mexican architecture, with white walls, hacienda-style archways and fenced balconies, all crowned with a yellow tile roof. Contemporary interiors have a subtler aesthetic, with light pastels, pearly marbles and dark wood. A large bar and lounge serve the spacious entryway, where floor-to-ceiling windows showcase water play at a lounger-lined pool deck juxtaposed against the Caribbean Sea. Rattan furnishings, stone-top tables and white marble floors infuse understated, contemporary style in the 175 rooms and suites, so as to not disturb the azure ocean views from the hammock-strewn balconies. Two-story arched windows mean a flood of light in the split-level Loft Suites, where dark wood staircases lead to master bedrooms with kingsize beds and peach walls. Open European-style bathrooms in all. One of four on-site restaurants (and the only one with a dress code), Turquesa serves traditional Italian dishes, as well as a popular grilled steak and lobster dinner, in an elegant dining room. The Chinese-Japanese fusion restaurant, Momo No Hana, pleases zestier palates with market-fresh bites at the à la carte sushi bar. In between volleyball matches and scuba diving demonstrations, children four to 12 splash in the family-friendly pool or play table games at the kids club. Meanwhile, the quieter set unwinds at the nine-room spa and savors grilled seafood snacks and frosty cocktails by three ocean-facing pools.

In the Area

The resort is on the western edge of Cozumel, a major cruise ship port of call and high-traffic island a short ferry ride from Playa del Carmen. Cozumel is a diving hot spot for its 80 degree waters with 80 percent visibility; the resort’s PADI-certified dive center can organize scuba adventures around Palancar, the world’s second-largest coral reef. Other activites include parasailing, swimming with dolphins, snorkeling and more. A few blocks north of the resort is a small plaza lined with shops selling Mexican knickknacks and Cuban cigars. San Miguel, the island’s main thoroughfare, is a 15-minute walk from the resort. Although teeming with cruise day-trippers during the day, at night it’s a host to traditional Yucatecan restaurants. Snag a seat beneath one of La Choza’s palapa huts for traditional shrimp-stuffed poblano chiles, cochinita pibil (spicy marinated pork baked in banana leaves) and, of course, a killer margarita.

How to Get There

Cozumel Palace All Inclusive
Avenida Rafael E Melgan Km 1-5
Cozumel, 77600 Mexico

Reviews

4.5 Very Good 4296 Reviews
First Timers
Reviewed 3 hours ago

We stayed at Cozumel Palace for the first time at the start of February. We normally stay at Playacar Palace but as divers, we finally decided to give Cozumel Palace a try because you can use resort credits for AM dives.

First, the experience. Ordinarily, as Diamond members we just jump into a waiting SUV at Cancun airport with a couple of Pescadores and arrive quickly at Playacar palace. We knew we would need to haul all our luggage and dive gear onto the Ferry at Playa del Carmen then from the Cozumel ferry terminal to the Palace so we were a little apprehensive about the added complexity. The good news is that Palace made it as easy as humanly possible. We were picked up as normal in Cancun, brought to Playacar Palace where we enjoyed a glass of wine while waiting for the ferry (leaves on the hour) and then Manuel the bellhop helped us with our luggage to the ferry terminal. When we arrived (another beer and 45 minutes later) in Cozumel, we grabbed a taxi for the short ride to the Palace. The nice thing was that all the expenses were paid for by Palace - we received vouchers for ferry tickets and the taxi was paid for when we arrived at the Cozumel Palace (nice!)

Cozumel Palace has a very different vibe than Playacar Palace, probably a lot of which is because of the constraints of the site on which it's located. Facing right onto the street on one side and with the ocean immediately on the other side, there just isn't a lot of room to have a grand entrance so it more resembles a traditional hotel. We arrived a bit late (6 PM) due to a flight delay so we had no concierge to check us in - front desk check in was fine and we found our room on the concierge level with a great view. All rooms I'm told face the ocean and owing to the tight location this means you are virtually on top of the ocean with a fantastic view. It was great to see the cruise ships and other boat traffic and of course the amazing sunsets.

Overall, the facility was maintained to the highest standard possible given what I would consider to be its age. Like all the Palace properties we've experienced, it's immaculately clean but if your eyes linger for a minute, it's obvious the property is getting a little tired. The rooms were large and more traditional with more 'caribbean' themes. The only quibble I would have about the room was that someone has insisted on putting cool white fluorescent or LED bulbs everywhere which is distinctly unpleasant at night or early morning.

One thing that we did want to experience about Cozumel Palace was Bugambilias, the 'mexican' restaurant. It has always bugged me that all inclusives in mexico seem compelled to offer every kind of cuisine EXCEPT mexican, or better yet, Mayan cuisine so we were happy to see Cozumel Palace featuring this - not just treating it as a kind of sidebar as is done at Lahna in Playcar Palace. Even better, it wasn't some pedestrian tex-mex but included authentic ingredients like Huitlacoche and Epazote. They also had a woman hand pressing corn tortillas in the corner. I'd like to say we tried all the restaurants but after our first night, we just kept coming back to Bugambilias for dinner because we enjoyed it so much.

Oddly, like the atmosphere-killing lights in the bedrooms, I would say that the restaurants seem to lack atmosphere - it's almost like Momo and Bugambilias get set up each night in more of a meeting space or multipurpose room than a dedicated restaurant. There seems to be no dedicated decor at all and the lighting is decidedly cafeteria-like: excessively bright. We didn't try Turquesa so hopefully that at least would be different. I really think actually enhancing the restaurant experience and particularly the decor would go a long way to improving the experience, at least for me.

On the other hand, another thing I noticed about Cozumel Palace versus Playacar Palace is that it seems people dress more casually for dinner - whereas at Playacar I would say that even in casual places (Momo for example), people tend to change out of their beach attire for dinner, at Cozumel Palace it seemed people were more inclined to arrive in t-shirts and Board shorts for dinner. Maybe this is kind of the culture or atmosphere that Cozumel Palace is really catering to so having more 'utilitarian' dining spaces is preferred.

The gym at Cozumel Palace is quite small and only opens at 7AM - I used it every day but by 7 AM I feel I should be working on a coffee and bailey's rather than a treadmill session.

With regard to the diving, this is my main purpose for trying out Cozumel Palace. We booked our dives through our diamond concierge Fernando in advance and were pleased to note that the on-site dive op Aqua Safari runs a tidy and efficient shop. My wife waned a practice dive before getting on the boat and though we brought our own gear, we rented tanks right at the resort and then dove right in front of the resort in about 30 feet of water. It was literally steps from the dive shop to the water. Boat dives were good on Ocean One and Ocean Two - the boats are spacious, clean and well equipped. We dove on two consecutive mornings and though there were other divers on the boats both days, there was plenty of room and helpful staff. My only quibble would be that the boats are slow - to get to Palancar reef it was over an hour out and back which eats up a big part of the day if you'd like to do other things in the afternoon. Sergio may be the best divemaster I've ever seen - my wife had some difficulty getting down and I've never seen someone be so patient and attentive. Thank you Sergio!

One of the great benefits of Palace resorts is that I think they all have their own character so when providing a review I think it's important to provide comments through the lens of what each is trying to achieve. I would say that this resort hits our 'likes' of being compact and being close to a community (ie not on a huge isolated compound) but it also has a more casual and utilitarian vibe than we would probably choose for an extended vacation. However, for divers and for families, I can see how all of this would combine to make it a perfect destination. This said, the ability to use resort credits for diving saves us about $100USD per two tank dive so I can easily see us returning for a few days each year for the diving portion of our vacation.

Finally, what makes Palace special is the people and that culture is readily apparent the moment you start interacting with Cozumel Palace staff, even before you set foot on a plane. Fernando, our Diamond Concierge was incredibly responsive via email and phone and really worked to make every aspect of our arrival, stay and departure memorable and smooth. Thank you!

1st holiday of 2019
Reviewed 4 hours ago

A great way to start the new year. Everyone that we met at palace resort in Cozomel went the extra mile to cater to our wants on a fantastic holiday. Extra thanks to our pool concierge Jose Luis, our DC Fernando, waiters Moises, Jose Carlos, night manager Everet. All of our meals were excellent and well presented, the only complaint was the lack of fresh seafood in the main restaurant.

Turquesa at Cozumel Palace
Reviewed 2 days ago

We had a fabulous dinner at Turquesa and our waiter Manuel provided excellent service. We highly recommend this restaurant and look forward to a return visit. All courses were served very timely and the food was great.

Entertainment staff
Reviewed 2 days ago

All of the entertainment staff was great and friendly, Victor, Darwin and Carlos are very friendly and fun to go paddle boarding, play ping pong or water volleyball with. 10/10 recommend. They host the shows most nights and they are very great.

JUST AN AVERAGE RESORT
Reviewed 2 days ago

We really wanted to love this place....we were here 10yrs ago and had a wonderful time. This time we came to celebrate our 35th Wedding Annversary with 2 of our grandchildren. Resort needs renovation. offered 1500 points, a BIG joke! you have to pay 16% tax on each point. {WHICH THEY FAIL TO TELL YOU UPFRONT, was told by staff that our 12yr old grandchildren would be charged as adults and one of us grandparents had to attend each activity and also be charged. Both of our grandchildren look and act much older then they are and both are great swimmers. The last time we came, my husband and I went to dolphin adventure next to the property. This time we had to go to the chankaanab park and pay for admission additional, spend 6 hours wasted hours there, had to buy our own food and drinks while there, even though we were at and all inclusive back at Cozumel Palace. What a joke... Chankaanab park is a waste of a day...we arrived a 9am and did not get to have our adventure with the dolphins until 1:30pm, would had been cheaper and got to enjoy the rest of our day if we just took a taxi ourselves and left after dolphin adventure. We were shown many vendors trying to upsell their products. We felt we where shafted into this deal, had to wait until after 3pm until our taxi took us back to Cozumel Palace. Found out that we DID NOT have to be apart of the dolphin swim with the grandchildren and only children 1-7yrs old need to be accupanied by and adult. while at the park, photos of the dolphin adventure were $200.00 US. the park pool, most tiles were missing. Wasted day and money...

Husband and I were offered a Romantic dinner for our Anniversary, only could use on certain days, and had to choose from regular menu from restaurant. Decided to just go to restaurant. left in our room a little cheese cake in room. how special...Entainment was lame, we have been on many vacations and this was about the worst we have seen at any Resort we have stayed at in the past. only plus was that it was about 30 miniutes. Food was ok...Mexican restaurant was the worst, pretty bad if you mess that up...
No sanded beach. Only can enter ocean by rusted ladders attached to the docks.
Some staff were very polite while others seemed annoyed by their scalled faces.
Room service was better then the restaurants, they will ask over and over again how many in room yet this was all inclusive. when ordering hot coffee during late evening, arrived cold. We felt this needed to be told to those thinking of choosing this Resort. We would not come back to this Resort and would not recommend this to our friends.

Pros, We enjoyed being Together with our grandchildren! We could make that Great ANYWHERE!