78%
Members Recommend
4.5
Very Good 4785 Reviews
Jetsetter Verified
This Hotel meets our standards
Our editors have been here and it has met our standards

What We Love

  • Very family-friendly, with a kids club, family pool, babysitting services and extensive half- and full-day excursions
  • Quick ride to Isla Mujeres from the Punta Sam ferry, next door to the resort
  • Varied food program, including themed dinner and evening beach parties with live entertainment
  • 24-hour room service
  • Being greeted by a smiling staff who will remember your name
  • Spacious suites, some with full kitchens, washer/dryers and furnished balconies, plus ocean or garden views
  • Valet parking and self-parking are free

What To Know

  • More appealing for families; spring-breakers should seek Cancún proper
  • Not a high-design property — interiors have a simple style in tropical colors
  • WiFi is an additional cost of $10 per day
  • New rooms will be added in the fall, so suites on the southwest side of the property might have views of the construction site
  • The Hiroshi sushi restaurant will open in late March
  • Three of the five restaurants require reservations, and the fine-dining options expect proper attire
  • Downtown Cancún is not within walking distance; take the resort shuttle or a taxi

Amenities

  •  Babysitting
  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap-accessible
  •  Kids Club
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
chair condominium leisure property Resort swimming pool home lawn plaza

Overview

The Review

With a stay at Villa del Palmar Luxury Residences – All Inclusive in Playa Mujeres, you’ll be on the beach and minutes from Playa del Norte Isla Mujeres, and close to El Meco Archaeological Site. This 4.5-star resort is within the vicinity of Playa Mujeres Golf Club and Gran Puerto Cancun.

Make yourself at home in one of the 24 individually decorated guestrooms, featuring kitchens with full-sized refrigerators/freezers and stovetops. Rooms have private balconies. Wired and wireless Internet access is complimentary, and flat-screen televisions with satellite programming provide entertainment. Private bathrooms with separate bathtubs and showers feature jetted bathtubs and complimentary toiletries.

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You’re sure to appreciate the recreational amenities, which include 5 outdoor swimming pools, a health club, and a sauna. Additional amenities include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).

All-inclusive rates are available at this resort. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Grab a bite at one of the resort’s 5 restaurants, or stay in and take advantage of 24-hour room service. Relax with a refreshing drink from a beach bar or one of the 5 bars/lounges. Breakfast is available for a fee.

Featured amenities include limo/town car service, express check-in, and dry cleaning/laundry services. Guests may use a roundtrip airport shuttle for a surcharge, and free valet parking is available onsite.

How to Get There

Villa del Palmar Luxury Residences – All Inclusive
Carretera a Punta Sam Km. 5.2
Playa Mujeres, 77400 Mexico

Reviews

4.5 Very Good 4785 Reviews
No place to go
Reviewed 20 hours ago

My wife and I spent a few days for her birthday at the Villa del Palmar. We were looking for a place to do nothing but nap and play around the pool and on the beach. We were looking for a place with no place to go. We stayed all inclusive. The food was good, the drinks just fine, and the staff attentive.
It is a little further that most of the "downtown" hotels. We made the mistake of booking shared transport. It took two hours to get to the hotel from the airport. We took a taxi on departure it is US $40 for two and much faster

Not sure what all the hype was about
Reviewed 22 hours ago

We are Garza Blanca members and decided to stay at the villa del palmar. It wasn’t a good start to our vacation as when we arrived at 9am we were told that our room is priority and is being made up. Fast forward 7 hours and 45 mins later and our room was finally ready us. It was a very hot day and we have a 4 year old & 4 month old so staying out where there isn’t any shades and for some strange reason the umbrellas weren’t out on the pool deck. Every couple of hours I would check to see if our room was ready and was fed lies. The customer service at the front desk is the worst! I spoke with Bernice who told me to have my 4 month old sleep on a very small cushion couch. With the amount of points we have and being elite members they would take care of us. Nope not at all. Didn’t get into our room like 4:45 pm.

If anyone is thinking on contemplating getting AL, please do breakfast alone ranges from $27-$30usd
Drinks are from 82 pesos and up.
I found the service to be very lacking at the pool restaurant,lots of servers standing around. I’ve noticed whenever I ordered food they would bring the bill so I would tip, more then once during our stay. this happen often not only to our group but to others.

The beach, it’s nice has a ring of black water and seaweed, not once did I see anyone clean it up. There are also no large waves that you would see near the hotel zone with crystal blue waters.

The ferry, there are two ferries located behind the resort. 2 mins walking distance.
One cost 40 pesos and the other cost 46 pesos, 1,way. not much of a difference in time.

The room was modern and spacious depending on what unit you stayed in. There was an odd odour that lingered on the linin and towels. The water didn’t smell great either.

Overall it’s a decent hotel but I’ve stayed in much luxury hotels and this one is definitely not. Food okay, customer service atrocious. Will I stay here again likely not. My points as a member allow me to stay at the villa del palmar which is why we gave it a try.

Expensive!
Reviewed 3 days ago

This was our first experience with an all inclusive resort. The staff was extremely friendly and helpful. The rooms were comfortable but there was no table, desk or chair in the room. The food was great but there was no place to eat lunch out of the heat. It was not worth the price.

Angel is the man!
Reviewed 3 days ago

Angel, or El Mago, always takes care of us at the resort. We immediately check for his bar schedule every time we come here so we can see what drinks he has up his sleeve. He makes exotic drinks that don’t even have names, and we’ll usually drop in to chat at his bar before dinner. He is an asset to the resort and a highlight for our new friends that come to visit. If you want an amazing drink, find Angel and ask him to make you one of his specialties.

Servie to the MAX
Reviewed 4 days ago

This resort was out of the way a bit(30K from the airport) but worth every penny. It is walking distance(3 mins) from the ferry which makes a very fun day trip. Hey the ride costs only 40 Pesos. The room was spectacular. We did not get the optional all-inclusive package. Drinks were very expensive so we shopped at the supermarket for a few things. There is a bus out on the street into town for 10 pesos , have to taxi it back but that was only 120 . The pool areas were very abundant and lots of loungers around. The beach needs some work, but I think they are working on that. This is one of the best resorts we have stayed at in Cancun. The service of all was very commendable. The activities staff at the main pool was awesome! honorable mention goes to Brian, Ramano and Anriki, they made our stay there, so enjoyable.Will stay here again!!
The only cons are:
expensive internet, almost all hotels and resort offer free internet these days. (though we did find free internet at the starbucks outside, it was a pain)
monopoly on the taxi's coming into the property. I had a cab driver that I really liked and they would not allow him to come back to pick us up?? kinda weird, I would say.