4.0
Very Good 2535 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Babysitting
  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap Accessible
  •  Kids Club
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
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Overview

Location

With a stay at The Westin Resort & Spa Cancun in Cancun (Hotel Zone), you’ll be convenient to Playa Delfines and El Rey Ruins. This 4-star resort is within close proximity of Wet n’ Wild and Aquaworld.

Rooms

Make yourself at home in one of the 379 air-conditioned rooms featuring minibars. Your room comes with a pillowtop bed. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature complimentary toiletries and hair dryers.

Spa, Wellness & Premium Amenities

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You’re sure to appreciate the recreational amenities, which include 6 outdoor swimming pools, a health club, and an outdoor tennis court. This resort also features complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).

Food & Drink

All-inclusive rates are available at this resort. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Grab a bite at one of the resort’s 5 restaurants, or stay in and take advantage of 24-hour room service. Relax with your favorite drink at a bar/lounge or a poolside bar.

Business & Travel Amenities

Featured amenities include a business center, express check-in, and express check-out. Event facilities at this resort consist of conference space and meeting rooms. Free valet parking is available onsite.

How to Get There

The Westin Resort & Spa Cancun
Boulevard Kukulcan Km 20
Cancun, 77500 Mexico

What to Pack for Cancun

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Reviews

Wonderful customer service!
Dream747420

Was a definite treat starting with Victor Garcia the fine young met when we checked in. He went well out of his way to make sure our stay was going to be awesome. We checked into a very nice balcony room that was kept in fantastic condition by Adriana,our first class housekeeper. She was extremely attentive to the details of our room and schedule. One of the treats of our stay was on our final day of our stay Carlos took it upon himself to do a wonderful sand painting to celebrate my wife’s retirement. On our previous visits to Cancun we always stayed at the Westin LagunaMar because of service, quality of the room and location but I think our next visit we will return to the Westin Spa and Resort.

Wonderful place to stay
marciam376

Beautiful hotel, wonderful staff, great beach what else could you ask for? I would definitely recommend the Westin, This is a 5 star hotel, all the staff is top notch, they bend over backwards to make sure you are happy and enjoying your stay.

most disappointing
TabithaAbbott

I’ve stayed in Westin hotels and resorts all over the world, and this was by far the most disappointing- from check in to check out, there was nothing very special about it. All the staff were very friendly and helpful, sadly that’s where the positives end. Check in was a mess - we arrived to start a Globus tour, with 1 single room and 1 twin room, for 1 night with breakfast included - check in took over 45 minutes! first we were all put in a triple room, til I worked out what was going on then explained we have 2 rooms, then we ended up with 3 rooms (can’t complain), however I paid for the ocean view and it was my friend who got that room, not me, which I did not know til we had all gone to our rooms, so very annoyed I did not get what I paid for, and couldn’t be bothered with the check in desk to sort out or I may have had no room at all! I had to find my room myself, no map, no pointing of direction or even what floor number it was on. Luggage took another 40 minutes to turn up. There was so much sand in my room, and in the bed, it was very uncomfortable. The air conditioning was loud and cluncked in and out all night and I turned it off and it was very hot in the room and the previous guests had set the alarm clock for 3.30am!!! Which then went off, and I thought I’d turned it off, and it went off again and again so I unplugged the clock and it continued to count it’s alarm, I was very tired and very unhappy. I was sick of the alarm going off so I went to the gym - the gym was very nice, but had no TRX bands at the massive TRX station, which was weird. Also BYO water bottle, no cups for water dispenser.
For a late lunch I ordered what I thought was tacos, turned out was just a salad, a very very small salad for a very expensive price, it was not nice at all and came with crackers, very strange.
Then we tried to order dinner, we were told to eat it at the bar, which was fine. Dinner was ok but again quality for the price did not match.
Breakfast was not the usual Westin standard, we decided that it was because it was not in high season, though the price still reflected an expansive buffet, which it was not, it was ok but certainly not wow. We were then tried to be charged for breakfast, which was included in our tour, again wasted our time at check out. And again at check out they had us staying for 2 nights and kept telling us we won’t get a refund - we are on a tour staying 1 night, the bus was out the front ready to leave!
There is some hotel tax we also were told to pay, which is usually fine, but again, we’re told by our tour company we shouldn’t have paid it.
The beds are not the usual heavenly beds, they are quite hard, the complimentary bath products are not the usual standard either.
We are back there again in a week, I hope it’s better for our second stay. What a messy stay.