The Ritz-Carlton, Cancun
What We Love
- Sunrise yoga in the seaside studio
- A seashell Mayan massage at the Kayantá Spa
- Hands-on Mexican and Italian cooking classes in the professional-level Culinary Center
What To Know
- Valet parking is free
- Pets are not allowed
- The hotel is completely non-smoking
- Kids Club
- Parking On Site
- Room Service
Celebrating its 20th anniversary this year, the Ritz-Carlton Cancun brings the hotel company’s Old World ambiance to the main drag of the Mexican resort town. Fronting white-sand beaches and turquoise seas, the resort makes the most of its location by including terraces and balconies on the oceanview guest rooms, which also have plush feather beds and lavish marble bathrooms. The property is tricked out with luxury resort amenities, including seven dining venues, a serious cooking school, a tennis center, a large spa, two swimming pools, an oceanfront whirlpool and private beach palapas.
In the Area
In addition to traditional snorkeling and scuba diving around reefs, Cancun is home to the unusual MUSA Underwater Museum of submerged sculpture. Getting to the museum requires a 30-minute boat ride to Isla Mujeres from a pier that’s five minutes from the resort. The Cancun Jungle Tour at Aquaworld is a guided tour through dense mangrove forests with an optional stop for snorkeling. Rather engage in retail therapy? The Kukulcan Plaza mall is within walking distance of the Ritz-Carlton and has more than 250 shops, including Montblanc, Fendi and Cartier.
How to Get There
We spent the Thanksgiving holiday at this resort. It was fantastic. We traveled with our 13 year old daughter and it was truly a wonderful vacation. We used a Ritz Carlton credit card perk and utilized our club level upgrade certificate to make the vacation extra special. I would like to say thank you to Angel in the club level for his patience and expertise. We emailed many (many!!) times and he was always so helpful in providing great information. He is a true gem and the resort is lucky to have him working for it. We arrived early and were hopeful our room would be ready. Not only was it ready but it was spectacular. We had booked an ocean view suite and wow was it perfect. Spacious, updated, and comfortable are the first three things that come to mind. Our room was cleaned twice a day and always looked pristine. We would get our coffee from the lounge and sit on our huge balcony and watch the sunrise each morning. The beach was beautiful as well. The water was so blue and we spent so much time riding the waves or walking the sandbar. The folks on the beach were so helpful setting up chairs and umbrellas. There were plenty of spots available and it was great not having to get up at the crack of dawn like you do at other locations. We really enjoyed the pools too – nice and warm and very spacious. I would also like to mention that ALL of the ladies and gentlemen working the club lounge are superb. Special shout out to Natalia! They learned our names and knew what we wanted before we even asked. This level of service makes this resort stand out from other Ritz properties we have visited. There was one night that things in the lounge were a little “off” (children were running around and being rather obnoxious with no intervention from their parents) but after speaking with Migdelia not only did she apologize but she more than made up for it with a special little perk. Checked on us daily and was just a wonderful representative of what good hospitality should be for guests. She is a gift and I hope she gets recognized for all the good she does for the resort. We already booked a return for April – can’t wait to be back!
We just came back from a week holiday. Ritz has met out expectations . The pool is amazing, kids enjoyed it so much.
Food was better than we expected. Beds very comfortable. All in all, we are going back again for sure !
We loved our first visit to this resort in Nov 2017 I just failed to write a review - we have just returned from a 4 day visit Dec 5-9 this time with our three kids age 18 months. 7 and 9 in tow!
This hotel goes above and beyond for traveling with kids! Upon arrival my kids were greeted with buckets and shovels gift for the beach! The room we requested to have itzy bitzy ritzy features which was amazing diaper genie, baby bath tub, humidifier, changing table crib and a bag of special baby bath products and toys. Seriously they thought of everything!!!
We had an amazing stay and service was wonderful! I was surprised to see so many familiar faces from our stay a year ago, I believe a testament to how well the staff must be treated which in my book is very important!
The pools and beach kept the kids busy, we didn’t sign up for ritz kids program this time but def would next time! The pool side pottery was fun break from swimming one afternoon!
We rented a beach cabana for most of our Long Beach days and I highly recommend the service is great and gives a perfect set up to easily go between pool and beach while maintaining a base! Service was epic we had Zen and she was so wonderful went above and beyond to make sure all the kids and us were well cared for! I highly recommend getting a cabana!
My only wish for this hotel was that there was a more casual dinner option for kids. Since we did the cabana we are the same menu many lunches and bc we eat dinner at 5pm the beach lunch menu and outside dining menu was the same.
We took them to jazz club and grill and under normal circumstances I wouldn’t take my kids to such a formal place but fun to try on vacation!
My husband and I got a babysitter one night and did Fantina and that was a wonderful experience and highly recommend !!
Thank you to all of the amazing staff for excellent service and making our family vacation enjoyable!
We will see you next year!
The Ritz Carlton Cancun is a terrific property for many reasons: the staff, the staff, the staff! The beach, the ocean, the food and the hotel itself from the drive up to the entrance to the walk around the pool. The lobby, the open areas near the elevators, the rooms, and even the hallways were fabulous. Luckily, we arrived in time for the Christmas decorations to be in place and these were exactly what one would expect from the Ritz Carlton - festive, yet tasteful.. What a great experience...
My standards are always high for Ritz’s but the staff was really amazing at the concierge, front desk and restaurants. Pool service was as expected so very good but not extra amazing. Food options were good for omnivores but for vegetarian somewhat limited. Room standard was excellent and housekeeping staff detailed.
What really stood out was the concierge - they helped with all restaurant reservations onsite and off property. They notified restaurants that we were VIP guests which always got us an excellent table or a free cocktail. They also kindly helped us with a private driver and tour guide for Chichen-Itza (for a few of course) but that really made our trip.
Breakfast buffet was amazing. Lots of choice, excellent staff and high quality food. The wait staff remembered our family, what drinks we normally had and was top notch service. I’d go back for that alone!
5 stars to the Ritz Cancun! We will come back!