4.5
Very Good 3424 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

What We Love

  • Sunrise yoga in the seaside studio
  • A seashell Mayan massage at the Kayantá Spa
  • Hands-on Mexican and Italian cooking classes in the professional-level Culinary Center

What To Know

  • Valet parking is free
  • Pets are not allowed
  • The hotel is completely non-smoking

Amenities

  •  Babysitting
  •  Bar
  •  Gym
  •  Handicap-accessible
  •  Kids Club
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Room Service
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
Bedroom Elegant Honeymoon Luxury Romance Romantic Suite Tropical Waterfront sofa property living room home condominium cottage Villa flat

Overview

An outpost of baronial elegance in the heart of Cancun’s hotel zone, with residential-style beachfront and oceanview rooms and activities galore

The Lowdown

Celebrating its 20th anniversary this year, the Ritz-Carlton Cancun brings the hotel company’s Old World ambiance to the main drag of the Mexican resort town. Fronting white-sand beaches and turquoise seas, the resort makes the most of its location by including terraces and balconies on the oceanview guest rooms, which also have plush feather beds and lavish marble bathrooms. The property is tricked out with luxury resort amenities, including seven dining venues, a serious cooking school, a tennis center, a large spa, two swimming pools, an oceanfront whirlpool and private beach palapas.

In the Area

In addition to traditional snorkeling and scuba diving around reefs, Cancun is home to the unusual MUSA Underwater Museum of submerged sculpture. Getting to the museum requires a 30-minute boat ride to Isla Mujeres from a pier that’s five minutes from the resort. The Cancun Jungle Tour at Aquaworld is a guided tour through dense mangrove forests with an optional stop for snorkeling. Rather engage in retail therapy? The Kukulcan Plaza mall is within walking distance of the Ritz-Carlton and has more than 250 shops, including Montblanc, Fendi and Cartier.

How to Get There

The Ritz-Carlton, Cancun
Retorno del Rey No. 36
Cancun, 77500 Mexico

Reviews

4.5 Very Good 3424 Reviews
First Class all the way AND great Photo Shoot experience!
Reviewed 1 day ago

I had an exceptional experience treating myself to a first class vacation at Ritz-Carlton Cancun and enjoyed every moment of my stay. Great quality, great food, fantastic service.

A photo shoot at the Ritz by Ptoto Take It! was so much fun! My photographer Lupe quickly built a great rapport with me and made me feel at ease. She was so professional and pleasant and made me feel like a rock star having fun on the beach. The proofs were ready the following morning, image revisions were made quickly and I ended up with a number of exceptional memories that I keep getting lots of compliments on. I highly recommend this service!

Glorious stay
Reviewed 2 days ago

We just returned home from a five night stay at the Ritz-Carlton, Cancun. We were very pleased with our stay and hope to return! I booked us an oceanfront suite with a connecting oceanfront room for the four of us...two teenagers and two moms...we wanted plenty of room, and we had it! We loved this hotel! Here is a rundown of info...

-Hotel suite/room: ours was beautiful and well-maintained. It was very clean, and the air conditioning was phenomenal! That's very important to me! The showers had good water pressure, and we found the bath amenities to be great. The lady who took care of our rooms was named Alicia, and she did a beautiful job every day! Kudos to Alicia!
-Restaurants: we didn't dine at every restaurant, but I think we touched on most of them. The first night, we dined in The Club Grille and found the atmosphere (live piano!) and service to be exquisite! We had lunch at the Mexican place near the pool one day and found the service (Adolfo) was fantastic, as was the food. We loved the live entertainment in the Sushi Bar when we had dinner there. I enjoyed the sushi buffet while some of the others in my party ordered from the "bites" menu. They said the sliders and quesadillas were to die for! Our favorite dining place, thought, was the Casita. For three nights of our stay, we booked a private casita on the beach, and it was the highlight of our trip. I told my daughter, "This is just like The Bachelor...with your mother!" We all got a good laugh out of that. The service we had in the casitas every night was perfect, and the food was great too. I particularly enjoyed the Mayan Chicken. And the bread on the menu in the casitas...you must have it.
-Beach: we booked a cabana for three days on the beach, and we loved the service that came with it. We also loved having a place to regroup during the day. We always knew where to find each other. The cabanas accommodate four people comfortably, and we were so glad we booked it in advance of our stay.
-Pools: the pools are lovely and not overcrowded. We stayed mostly on the beach, but we did go to the pools to cool off. The only negative about our stay is that it seemed the pool area did not get any afternoon sun in March. Perhaps it gets more in the summer months. We still enjoyed the pool and just spent the afternoon sunning on the beach.
In-room dining: every morning we ordered room service for breakfast. It was always delivered accurately and quickly, and the room service staff were all very friendly.
-Service: we had great service while we were there...the bell staff (especially Raul), the valets, the front desk, the in-room dining staff, the concierge (Begoña), reservations (Fernando)...everyone was fantastic.

We booked a couple of tours through the poolside tour company, and while we enjoyed them, I wondered later if we might have been able to book them for less by calling directly. Look online before you book anything. We went on a "jungle tour/snorkeling adventure" and swam with dolphins on another excursion. Just double check pricing before you book.

So here's the skinny: this hotel is gorgeous and well-maintained, and the staff is very helpful. In fact, the people who work there are very friendly and very well-trained. We loved it. We highly recommend it!

Loved it
Reviewed 3 days ago

Had a Fabulous time here! Super clean, happy helpful staff, great food and very relaxing. Have an adult only pool which is nice and private cabanas to rent for dinner on the beach. Breakfast buffet was amazing too.

Expensive old world old money luxury
Reviewed 3 days ago

Small rooms. Precise perfect service. Dare I say stuffy. Some people want that. Over the top excellence and luxury but not my of tea. JW MARRIOTT or regular Marriott down the street has excellent service but less old world stuffy. To me, not worth the cost. I had a better experience and kept a lot more money in my pocket at the JW.

That said, it’s an excellent example of what they are going for. Exclusive, illusive, emotionally detached elegance and status.

Not up to Ritz standards
Reviewed 3 days ago

We are very disappointed in our experience at the Ritz Carlton Cancun. Our experience started off wonderful as we arrived to the hotel at 5:00am. As a platinum elite bonvoy member they promptly gave us a hospitality room to sleep in until our room became available. We slept until 9:30am and went to the club lounge for some breakfast. The club attendant introduced himself and let us know our room was ready. Unfortunately that’s where the positive experience ended.

Compared to many other ritz properties we have stayed at, this is bottom tier. The club attendant has only spoken to us once in seven days, most of the time they just sit at their desk. The hourly wait staff roam the club and instead of being proactive and asking how they can help you, you have to track them down if you want anything. The food spread is ok but not great.

The room location was beautiful however the rooms smell. The shower water smells like sewer water and the toilets have a sewer smell coming out of them.

The pool is ok however the pool staff expect tips just to set up a lounge chair for you. Not a lot of attendants to bring you drinks, etc.

The beach is very rough and usually red flagged. There are constant vendors walking up and down trying to sell you various things.

There are also no public TVs in this hotel to watch march madness, etc.

We visited the Marriott and JW next door, both looked and felt much better.

Overall, we would not return, not a great experience compared to other Ritz locations.