The Pyramid at Grand Oasis
What We Love
- All-inclusive beachfront bliss at the hotel with the longest pool in Cancun, including extrasTaking a swim in the quarter-mile longest pool in Cancun
- Relaxing on a lounger on the third-of-a-mile longest beach in Cancun
- Picking from one of the 18 restaurants and 14 bars, several of them covered in your all-inclusive basis
- Watching some of the 50-plus performers: singers, acrobats, rollerblader, comedians…
If the word “Cancun” calls to mind images of palms, pools and palapas, base your escape at The Pyramid at Grand Oasis. On the above, this retreat is hard to beat: It boasts sprawling tropical gardens and a swimming hole that, at a quarter of a mile, is the city’s longest. Among other exceptional amenities are a whopping 16 restaurants and 14 bars (three swim-up) – many covered within your all-inclusive basis – and a nine-hole golf course at the larger resort. Evenings bring performances – think concerts, acrobatic displays, comedy shows and flash mobs – and the property even houses a gaggle of preening peacocks.
And then there’s the best “p” of all: playa. At a third of a mile, The Pyramid’s beach is also the longest in Cancun, with plenty of thatched umbrellas, beach balls and loungers. And you don’t have to stake out a perch on the sand to take in the views of the sea or lagoon. Many of the eating and drinking spots at this newly renovated getaway overlook these glimmering waters – and along with giving you an upgraded minibar and private balcony, every single accommodation promises a Caribbean or Nichupté vista.
Each accommodation overlooks either the lagoon or the ocean. Newly renovated, yours will be an air-conditioned retreat from the Cancun action, with a combination shower and tub in its bathroom, a balcony and an upgraded minibar that stocks sodas, beers and snacks.
Hungry? You won’t be for long, thanks to the 16 à la carte or buffet-style restaurants and 14 bars you can choose from, many of them covered within your all-inclusive basis. Among them are Akeru Asia Lounge, for sushi; Ibiza Restaurante, for Mediterranean cuisine; and Sarape, for Tex-Mex fare. Some eateries afford views of the beach or pools, while others host entertainment, like mariachi performers or live bands. Three of the bars are swim-up, in case you’d like to down your cocktail while you soak in the quarter-mile pool.
Receive a relaxing facial, massage or body treatment at the full-service spa. Afterwards, give your endorphins a boost at the well-appointed fitness center.
Get two bodies of water in one hotel when you stay at The Pyramid; you’re right between the Caribbean and Nichupte Lagoon and can sunbathe on the longest beach in town, measuring a third of a mile. Another comes in the form of the pool, which, at a quarter of a mile long. If you’d like to explore Cancun’s shop and restaurant offerings, you’re also around the Hotel Zone fun, as well, so just a short walk from both – along with water-sport companies and all the nightlife you’ve heard about. Stay in, and you can also enjoy golf on the nine-hole course, beach parties, karaoke, themed events and performances by the in-house staff of 50-plus – including acrobats, singers and comedians.
How to Get There
First off I will preface by saying I have titled this review learning experience because it does take quite a while on such a big resort with many different wristband levels to get your bearings straight.
I would suggest getting the app for sure to use there which allows you to be able to easily check hours and brief descriptions of restaurants. It also gives you an idea for the activities and entertainment schedule which is important, as again it is not always easily apparent on such a massive resort. If you put the work in then you can absolutely find your way and it can be a great experience, but I do dock a few points for this as I don’t expect to require this level of organization and research when visiting a resort.
I will give a few other hopefully helpful tips below.
If you are debating between staying in the pyramid and having a black band vs. staying in the grand oasis section with a blue band then I can’t stress enough how worth it the black band is. 90% of the things we enjoyed the most about the resort were restricted to black band and above guests. Fontainebleu lobby bar was an excellent spot. The Coffee & Me in the pyramid was much higher quality than the others, a place like Bites restaurant for lunch was just a much higher quality and convenient option than what you find with a Blue band option. We were actually there with a wedding group and we had some with black bands and some with blue bands. My suggestion if at all possible travelling with a group is to have the same colour as a group whether it is blue or black. The resort has chosen to segregate out the experiences in this way which is their prerogative but it can certainly make for some awkward moments.
Now the one exception to the above note of all black band experiences being better was our first meal at Dos Lunas. This was made possible by Gregorio who did an awesome job serving us, was very attentive, and kept the drinks flowing. The pizza and pasta here were great. Probably the best restaurant available to everyone.
Need to truly thank Tomas for our morning service at Le buffet which is black band only and was a big step up from the other buffets. This buffet has great ocean views and we enjoyed our breakfast daily on the patio. Tomas was always offering mimosas and kept our coffees full.
Go here, if you do nothing else, go here. Yes you pay for drinks but it is a heck of an experience to say the least. Very highly rated restaurant with cool menu concepts. Was a neat experience. I think enough great things have been said about this one in other reviews that I can leave it at that. Do be organized though to make sure you get your reservation.
When reading the trip advisor description it said the pyramid has been recently renovated. Based on my experience I think this is a bit misleading, where it matters most anywhere. The room itself if fine it might have a few pieces of newer furniture and maybe a coat of paint, but the bathrooms need some help in my opinion. They have a tub shower (at least ours did) which I think at this point probably best to just have a shower and no tub. The plumbing in the whole place seems to need a massive overhaul as many from our group has extremely slow drains, easily clogged toilets, etc... the plumbing was a big point of discussion among our group.
The other note would be allocation of resources. It is an entertainment resort and the main red circus show is very impressive as far as all inclusive resort shows go. My uninformed opinion is that perhaps you steal a bit from that budget to do a bit of a better job with cleanup and maintenance. I would expect overnight or at the very crack of dawn empty beer bottles and such should be cleaned up from the beach and even near the pool and common areas but found many times that wasn’t the case.
The food court deal towards the party pool area is a disgusting joke. The food at this spot was just epically bad. We only ended up there as we were pointed there as part of our group when we first arrived and sorta ate a few bites because we were all just in a state of shock I think. Luckily later on we had a good laugh about how that moment was reminiscent of what Fyre fest attendees must have felt like. So ya just do yourself a favour and avoid it. I should note that a proper burrito or taco station with good food handling, a variety of fresh toppings, and some form of presentation would be an absolute hit in my mind. Unfortunately this place had none of those qualities and they had no other places like that.
Another real disappointment for me was the sports bar. I had come with the expectation that they would have burgers, and pizza, among other things and be open 24 hours a day. Sadly this was not the case. They were rarely open, had no food except the occasional platter of sandwiches sitting out. Due to the hours closing at 8:00pm meant they were often closed for many big sporting moments, so people would have to huddle into a small section at the casino. I think not having some food and open 24 hours is a real shame.
A couple other quick hit issues are that the real limited late night options for anything and charging $12 USD per room service order. I get they probably want to make it so all the drunk party folks think twice about placing an order but it’s a small issue I had considering what I felt to be a very limited late night offering elsewhere.
Lastly, turn the music down a notch or two at Coyote Loco. The music near the bar does its job I guess of keeping the line small because it is legit the loudest indoor club music I’ve ever heard. People will still have a blast if it’s turned down a bit and the damage to everyone’s hearing will be lessened. Feel for the poor bartenders.
Anyways I pointed out more room for improvement items than I originally thought I would be if you stay at the pyramid the perks are so well worth it with food, service, and amenities available to you.
We had a great crew we travelled with and that’s the most important thing. I’ve been to Cabo and Riviera Maya so I don’t have another resort in Cancun to compare directly against so take the review with that in mind.
So this was our first time in this holiday and in Cancun. We always stay in Riviera Maya hidden beach resort Sensimar suites so I will of course compare everything to it.
My hubby picked that hotel for our wedding Anniversary two weeks all inclusive which was the black wrist band.
My reviews are always detailed so you will hear positive and negative opinions and facts.
So hotel lobby very impressive with so much green trees plants give you effect you are in the jungle ! When we arrive the service at the check in was polite although nobody bothered to show us hotel grounds and give a little tour cause this resort has so many different types of packages that I have found very confusing. Also would be good if they would introduce us to a hotel app when we were checking in as we’ve only find out about it on the end of our stay. And the app it’s very handy and makes it holiday easier. The good thing the check out is at 12 which makes everything much easier.
*The room was nice, spacious and clean. Bathroom was good quality too, although we have found that every time we wanted to take a shower or bath we had to wait at least 5min cause the water was running brown and smelly, we have mentioned that to hotel concierge but nothing changed.
*Tv just to let you know it shows that they have Netflix but it never worked.
*Room service, we have ordered a food at 5am as we have been going on all day Tui excursion around 6am so we needed some kind of breakfast, well unfortunately it never arrived on time, and we have been told that it arrived 6:55am which is 2hours later so bear that in mind.
*Mini fridge, it has good selection of alcoholic and non alcoholic juices. Also small bag of crisps and snickers bar.
We have requested to swap some of the fizzy drinks with water at the beginning of holidays by oasis plus concierge, our request has been taken and it lasted 2 days after that it got back to previous set up so remember that you gonna have to remind them every few days if you fancy different drinks set up, cause they are very forgetful.
*Beach - We have been using luxury at grand oasis beach area with huge sun-loungers. It says that the area is fold black and gold bracelet only but every day I’ve seen people with blue ones using it so I’m still confused about it.
Being honest there is no standard waiter service that you would get all day.
But you do have Silvia who is always very busy with VIP customers but if you ask her she will be there to help you and bring you whatever you like. She was such a bubbly and happy girl, on our anniversary during the day she brought us bottle of bubbly to our sun loungers so we can celebrate it while sunbathing which made our day !!! Such a wonderful service from her!!!!
Also it such a shame but for me this separated part of the beach should been cleaned more often as it’s full cigarette buds etc.
* All restaurants had great service. Remember there is at least 15 restaurants and 15bars scattered around this huge resort but some of them are repeating as the hotel complex is huge but when you staying in Pyramid your restaurants are from 2-5min away.
BENAZUZA restaurant made the biggest impression on us, beyond incredible service and experience!!! 21 courses each of them to die for !!!!! Even though they do only stock premium alcohol etc which means that on all inclusive basis you still have to pay for your drinks, but concierge makes you aware of it when you booking a table with them. We have been twice to this restaurant as when you there you don’t want your dinner to end it so good, and our waiter Armando was brilliant !!!!!!!
For breakfast we loved LE BUFFET as the choice was fantastic , bare in mind all restaurants serve buffet for breakfast so this one is the best one for variety of food, the two people who service was impeccable in this restaurant was Roberto and Silvia who are also work in Bites restaurant during lunch time.
FONTAINEBLEU based inside the pyramid has great service but small choice of buffet breakfast.
For lunch as previously mentioned BITES is great for food inside and service, situated on the beach.
Also for great light lunch but outside on the beach with amazing views was COCOA HIPPIE CHIC although the service there is not that good.
HACIENDA SARAPE with delicious Mexican dishes is open for lunch but 8min away from the beach so we only used it for dinner. Food is really tasty but the service is slow and very laid back there.
CAREYES also situated on the beach has amazing sophisticated food for lunch and diner but during lunch time we have waiting over an hour for a food so that was big minus. When it comes to a dinner the service was quick and very professional so we only went there for dinners.
DOS LUNAS for dinner was great too with tasty food and good service.
*Variety of Entertainment is fantastic, the biggest impression made on us RED CIRCUS performance in Pyramid, being a big fan of circus the Soleil so in compare the standart of these shows was very high and all cast is extremely talented ! It did blew our mind considering it’s situated in hotel lobby!!!
Other entertainment in different bars and clubs was good depends of your taste.
Overall we had fantastic holiday for sure and very much enjoyed it, but this hotel definitely needs more improvement to be a 5* comparing to other five star hotels in Mexico.
Honestly ignore any bad reviews unless your seriously picky. This is one of the best hotels me and my bf have visited. We paid to stay at the pyramid and very glad we did as we had access to EVERYTHING, all restaurants, all bars, all shows and entertainment...even access to another hotel a 5 minute drive away. This is the first hotel I’ve stayed at all inclusive where everything is actually included. Also every single member of staff has been so friendly and helpful and will never walk past you without saying holaaaaaa
The entertainment I can’t fault at all, they’re all so so so talented (and fit!) and have live shows on every night. There are several different stages on site so you always have a choice as to what you want to watch. We enjoyed the cabaret burlesque and the red cabaret.
The hotel main stage is magical, I loved the jungle theme they have going on and the site itself is massive, we literally found a new area each day. So many restaurants and as for the pool area, your never stuck for a sunbed (not in may anyway), it’s absolutely massive and there are smaller pools everywhere too like along the beach. The oasis beach club is good, bit quiet atm but can imagine it gets busy in peak season. Rooms are big enough and air con worked a wonder. Bed is big and comfy. Good enough for the money you pay I say. Loads of cabanas and hammocks about on site and on the beach.
Cocktails were good enough and available in most places on site accept for a couple of the restaurants such as the steak house and maki taco which only serve wine and beer and soft drinks. All the bars around the pool and everywhere else serve cocktails and there is even a cocktails bar on site. Food we thought was good and something for everyone. So much choice. The alcohol is deffo watered down, been here 4 days drinking all day everyday and not been drunk once.
So many activities if you want to leave the site and explore Cancun properly, quite expensive but who cares when everything is included at the hotel anyway.
I would recommend this hotel 100% and would probably stay here again when we come back which we definitely will be.
We stayed in the pyramid which has a jungle in the middle of it with vines hanging down. It is amazing. there is entertainment every night and its breathtaking, the entertainment team are so so talented. Singers, acrobats, ventriloquists and models.
28 or so restaurants to choose from. Drinks on tap. everything you need and more.
staff are extraordinarily friendly. there are areas for familys and peace and quiet and there are areas for parties. its upto you. Room is beautiful (would like more english speaking channels on the tv) but i hardly used it anyway. mini bar stocked daily. views are beautiful. 24 hour casino and
My boyfriend and I had the best holiday at the pyramid at grand oasis Cancun. However, the last night was one of the worst experiences i have had at a hotel. I have coeliac disease and cannot eat gluten without being violently ill. And This dietary requirement had been taken seriously at all restaurants and I was so impressed with all the services at maki taco, ceyeres, benazuza and black hole. But this was not the case at the red cabaret dining experience, when making the booking with customer service they specially wrote the allergy on the receipt. The ticket was taken straight off us as we arrived. As we sat down we received drinks, then food started to be brought round - I informed the waitress that I have an allergy to gluten and she said ok. Next she began giving out bread rolls and soy covered tuna rolls both of which are made with gluten. So i decided to speak to a manager, who said if I have told the waitress it will be fine. Next a waiter came over who asked me what is gluten and can I eat vegetables? At which point my boyfriend decided to speak to the manager again - it was also 9pm at this point and I was so hungry. The manager came over and said that I could have eaten the tuna (even though it had soy sauce on it), and my boyfriend replied ‘the waitress has taken it away’ and the manager replied ‘well sir that’s probably because you ate it all’. !!!!!!’ I was shocked and left to speak to customer services who was completely unhelpful and called the same manager up to speak to us. He entered the room grinning and said ‘hi again’. At which point I burst into tears and asked him why he thinks it’s so funny. He basically then accused us of not telling the waiting staff and was extremely argumentative even though I was visibly crying and extremely upset. This was our last night and really horrible way to finish our holiday. The customer service lady didn’t once ask if I was ok moreover just kept saying mam I don’t know what you want me to offer..
I have never felt so humiliated and belittled in my life.
The other excuse given was that it is a set menu and I should have not booked it because I am coeliac. Which seems unfair given it is in the package I paid for and that all the other set menu restaurants catered for me