4.0
Very Good 1513 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

What We Love

  • All-inclusive beachfront bliss at the hotel with the longest pool in Cancun, including extrasTaking a swim in the quarter-mile longest pool in Cancun
  • Relaxing on a lounger on the third-of-a-mile longest beach in Cancun
  • Picking from one of the 18 restaurants and 14 bars, several of them covered in your all-inclusive basis
  • Watching some of the 50-plus performers: singers, acrobats, rollerblader, comedians…
sky water Beach Sea Ocean shore swimming pool walkway sunny day

Overview

An all-inclusive lagoon-view room at the hotel with a third-of-a-mile beach and quarter-mile pool

The Lowdown

If the word “Cancun” calls to mind images of palms, pools and palapas, base your escape at The Pyramid at Grand Oasis. On the above, this retreat is hard to beat: It boasts sprawling tropical gardens and a swimming hole that, at a quarter of a mile, is the city’s longest. Among other exceptional amenities are a whopping 16 restaurants and 14 bars (three swim-up) – many covered within your all-inclusive basis – and a nine-hole golf course at the larger resort. Evenings bring performances – think concerts, acrobatic displays, comedy shows and flash mobs – and the property even houses a gaggle of preening peacocks.
And then there’s the best “p” of all: playa. At a third of a mile, The Pyramid’s beach is also the longest in Cancun, with plenty of thatched umbrellas, beach balls and loungers. And you don’t have to stake out a perch on the sand to take in the views of the sea or lagoon. Many of the eating and drinking spots at this newly renovated getaway overlook these glimmering waters – and along with giving you an upgraded minibar and private balcony, every single accommodation promises a Caribbean or Nichupté vista.

Rooms

 Each accommodation overlooks either the lagoon or the ocean. Newly renovated, yours will be an air-conditioned retreat from the Cancun action, with a combination shower and tub in its bathroom, a balcony and an upgraded minibar that stocks sodas, beers and snacks. 

Dining

Hungry? You won’t be for long, thanks to the 16 à la carte or buffet-style restaurants and 14 bars you can choose from, many of them covered within your all-inclusive basis. Among them are Akeru Asia Lounge, for sushi; Ibiza Restaurante, for Mediterranean cuisine; and Sarape, for Tex-Mex fare. Some eateries afford views of the beach or pools, while others host entertainment, like mariachi performers or live bands. Three of the bars are swim-up, in case you’d like to down your cocktail while you soak in the quarter-mile pool. 

Spa

 Receive a relaxing facial, massage or body treatment at the full-service spa. Afterwards, give your endorphins a boost at the well-appointed fitness center. 

Location

Get two bodies of water in one hotel when you stay at The Pyramid; you’re right between the Caribbean and Nichupte Lagoon and can sunbathe on the longest beach in town, measuring a third of a mile. Another comes in the form of the pool, which, at a quarter of a mile long. If you’d like to explore Cancun’s shop and restaurant offerings, you’re also around the Hotel Zone fun, as well, so just a short walk from both – along with water-sport companies and all the nightlife you’ve heard about. Stay in, and you can also enjoy golf on the nine-hole course, beach parties, karaoke, themed events and performances by the in-house staff of 50-plus – including acrobats, singers and comedians.

How to Get There

The Pyramid at Grand Oasis
Zona Hotelera Km 16 Lote 45
Cancun, Mexico

Reviews

4.0 Very Good 1513 Reviews
Awesome, unique hotel
Reviewed 3 hours ago

Went with my hubby in January to this all inclusive hotel and was pleasantly surprised by many unexpectedly upscale features. First the VIP check in with pretty and professional Marianna was first class and very helpful. We did not want our first assigned room because it was right next to construction and had only a partial ocean view. Mnger Carlos Sepeda immediately upgraded us at no charge to a lovely suite with a patio hot tub and awesome view. Loved the comfy beach beds with tikki roof and sheer panels. Best part is they were made up each day with freshly laundered sheets and pillows! Nice welcome touch. Beach was clean and beautiful. Pool was also nice and clean. Had a special "beach club" area for those who enjoyed a more "party" atmosphere. Staff was friendly polite and remembered your name, and food and drink preferences. Many restaurants, (took off a star because food was varied but quality was just OK except Careyes which was exceptional). Favorite restaurant by far was beachfront Careyes. Ate delicious steaks, seafood, shellfish, salads, drinks all fantastic, as was the service. Went there almost every day. Many bars but best were in lobby. Fountainbleu bar in lobby served top shelf liquor and bartender Marco went out of his way to recreate my favorite drink finding a grapefruit and squeezing the juice fresh for me. Must try the Black Hole restaurant, but don't go hungry. It's more a fun experience where you are served little bites in total darkness and you have to guess what you are eating. Nothing gross.Also must mention Vegas quality Circ de Solie entertainment. Show was impressive, beautiful and FREE although would have paid and been happy. If you like gambling there's a casino onsite, an elegant cigar bar, of course a spa. Don't have to leave the hotel. Very safe hotel. Super relaxing and enjoyable vacation. Would highly recommend and will definitely return.

It's an okay stay
Reviewed 16 hours ago

The property grounds are well maintained and upkept nicely. However, the property is dated and many tiles to stairs are in disrepair. Sliding glass doors in the rooms did not open and needed to be greased from maintenance to open. The higher up floors in the Pyramid have mold/mildrew from humidity and the drywall is soft in many places. The hotel could use a dehumidifier system.

Rooms are small in the Pyramid so I wouldn't advise having more than two people in a room as it gets crowded. Leave the sliders open at night and A/C on full blast so the inside humidity doesn't wet all your belongings down!

The entertainment is well done and a variety of options are provided which is nice. The food offerings are plentiful but many are just average. The Pyramid dining for their buffet was probably the best besides Mahi Taco. Most food at other restaurants was just average or over cooked so not impressed. Wish there would've been more native to the area food offerings instead of trying to Americanize everything. Alcohol wasn't anything special. Wines were very three buck chuck for 10x the price and hard liquor was not the same as I'm used to in the States. For an all-inclusive, I definitely did not receive my money's worth on the sell for this add.

Will say the pools and cabana areas for the beach were the best part. Beautiful views and well maintained, with lots of seating and options for individual or couples.

this is to compliment PYRAMID staff
Reviewed 20 hours ago

Normally when I write a review, it is about a restaurant, hotel amenities, etc.. I am deviating this time to single out a few individuals that I have known for years at the GRAND OASIS PYRAMID....and just WHY they can make a visit there a wonderful experience. Sr. ROBIN PEREZ has been my friend for years and he has doubled as a management leader seeing that guests are satisfied with checking in, checking out and lately he has been working with TRAVEL AGENTS....giving them SITE INSPECTIONS and allowing them to " experience " all of the wonderful assets that the PYRAMID exhibits. I have even watched him step out of his comfort zone numerous times to personally accompany customers with problems, questions and suggestions. He is a man that leaves no stone unturned!! Another gentleman who shares many of Robin's experiences but who wears a different hat is MR CARLOS CEPEDA....Carlos is the sub-director of the PYRAMID....meaning that he is the assistant manager of the hotel. He is a relatively young man but in the last two years or so that I have known him....he has gathered a WEALTH of experience and he truly goes " above and beyond " any assistant manager that I have EVER MET!! He deals on a day to day, hour to hour, minute to minute with overseeing the check-in staff....making sure that no detail is overlooked. I've seen him literally almost RUN from check-in offices, to various hotel rooms and restaurants.....just MAKING SURE THAT ALL IS READY AND WELL !!! Now, switching gears, I single out SR LUIS PALLARES, the food and beverage director of the ENTIRE HOTEL...wow, what a responsible position!!! He is charged with menu planning, overseeing food preparation by an army of chefs and also coordinating ALL of the beverages presented, prepared and consumed in THIS HOTEL....how strenuous but Luis always has a smile on his face and is quick with a handshake and this question.... " how is everything going? are you enjoying yourself?" In all the years I've known him, I have NEVER had a bad work to say about the restaurant menus, food and/or service. This is one man who is focused!!

So, I could go on and on with the MERITS EXHIBITED by these three GENTLEMEN. They pride THEMSELVES with focusing on ways to make the PYRAMID and the entire GRAND OASIS a fine place to stay, visit and to enjoy!! So, when YOU book the GRAND OASIS ---- especially the PYRAMID.....look for these fine men....but don't be surprised if THEY are awaiting your arrival by the main entrance and / or "happily standing by" as YOU check in for the HOTEL EXTRAVAGANZA EXPERIENCE that you are expecting! I KNOW THAT I ALWAYS DO....six to seven times per year!!! And as the slogan goes.... OASIS LOVES YOU....these three men MAKE THAT a REALITY......DW

Pyramid Fun
Reviewed 20 hours ago

We went to the Pyramid Oasis for 7 days 01/2019. Check in was fast and then we went to eat at Careye’s. Then cabana bed on the beach, had the most wonderful cabana hostess Silvi Q. She is amazing! Fast and friendly service made us feel so welcome, like we just came home! We enjoyed the beach cabanas and Silvi’s fantastic service and smiles every day! Careye’s is our favorite place to eat and the shows are amazing in the Pyramid! We enjoyed the casino and Kinky club shows. Always something to do and friendly smiles!

Pyramid level this time
Reviewed 1 day ago

Room
Seemed updated. Not huge. At check-in they had a room ready, but when we noted reservation of ocean view, we had to wait until they checked and found another that actually had one. We did then receive a room with a nice ocean view. We had understood that robes were included but they were not in the room. Upon inquiring, they were brought to us with apologies.

Dinner/entertainment
Benazuza
Very interesting 21-course experience, though some courses were spoon/bite size. Up-sell on wine pairings (excellent but pricey), but fascinating evening! Would recommend! Chef was amazingly accommodating re egg allergy, substituting other items, which was a great plus.

Careyes
Outstanding menu with seafood, steak, and other choices that were wonderful Do try! We expected a wait but were seated quickly! Wonderful meal.

Breakfast/lunches
Breakfast buffet varied but was lacking in some respects, i.e., less "American" than many we have experienced (no corned beef hash!). The Fountainbleu had smoked salmon but we never saw it at Le Buffet. Lunch at Bites was satisfying and more than "bites." Huge bratwurst. Food court was good. Depends on what you want!

Entertainment
Premiere show for cabaret dinner was entertaining and a tad long, but was quite fun. Loved the naked guys with the frying pans. The one Pyramid show was well-done although we had difficulty understanding what the story was all about!

Golf
They moved the first hole to an awkward position. Course still fun and embarrassingly challenging in spots. Brought our own clubs and rented a cart. Added to our enjoyment of the resort.

Casino
A little unorganized, but fun and a nice plus on premises. To cash out from table play, if you want US dollars as winnings, the will not give you more in US money than you say than you played/bet at the table - but this seems to be on the honor system. A lower level is somewhat hidden.

Atmosphere
Loved the peacocks, koi pond, and roaming irreverent and crazy entertainers. I hope someone can please tell me what the lovely scent is for the sachets in the room and in many other places. I love it. WHAT IS IT???

Pluses:
So many bars and drink choices. Mixed experiences with bloody marys and classic martinis. Victor Garcia - the bartender at the Fountainbleu Bar - provided outstanding service! Overall, the service staff was superb! They were helpful in providing information about getting a bus to the mall, local dinner reservations and info about dining options at the resort. They went to great lengths to be accommodating....Bailey's was extra cost for a nightcap, but they concocted an equally pleasant aperitif that had no extra cost.

Minuses:
We expected some special treatment for my birthday, and found a drab round cake in the room with no explanation. When my husband complained, they said that champagne should have been put in the room and that it would be delivered right away. It was eventually delivered, but only after he complained a second time.

For the uninitiated, the various levels (we still don't understudy what the GOLD band is or what the Sa Kian level is or what it offers) but we were happy with what the Pyramid level provided!