4.5
Very Good 7165 Reviews
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What We Love

  • The "stay at one, play at all" perk allows you to dine at sister properties Moon Palace and Beach Palace
  • Spa treatments are affordable and make use of indigenous ingredients
  • This is a couples-only resort; children 17 and under are not permitted
  • Bookings for stays from July 1 to Dec. 23, 2015 will receive up to $1,500 in resort credit; resort credit is per room, per stay, some restrictions may apply, contact the resort for more details

What To Know

  • The ocean can be quite choppy and rocky in this area; bring water shoes
  • Sun seekers are better off by the beach, where the high-rise building doesn't block the rays
  • It's about a 20-minute taxi ride to get to the heart of downtown Cancún if you're looking to party or shop
  • If your stay will be impacted by a hurricane, Palace Resorts will provide a certificate for unused nights. Terms and conditions apply; please contact the hotel for more information

Amenities

  •  Adults Only
  •  All-Inclusive
  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap-accessible
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Room Service
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
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Overview

Couples-only all-inclusive resort at the farthest end of Cancún's Hotel Zone, with sister-property perks and a spa

The Look

At the farthest end of Cancún’s Hotel Zone, Sun Palace is a sleek take on the all-inclusive megaresort. There are Mexican touches aplenty (art installations, sculptures and hibiscus drinks and flowers on arrival), but the styling is decidedly modern. Giant daybeds line the infinity pool, Asian hors d’oeuvres are served in an alfresco lounge, and the chic spa overlooks the Caribbean.

Bed and Bath

The star attraction in every guestroom is the mighty double Jacuzzi that separates the bed and living area. Comfy kingsize beds complete with billowy canopies are perfect for breakfasting in bed, and all rooms feature balconies overlooking the Caribbean Sea or Nichupte Lagoon. Home comforts include flat-screen TVs, coffee machines, minibars with liquor dispensers and 24-hour room service. Concierge Level rooms have premium liquors and L’Occitane bath products and offer a special delivery of canapés or petit fours, which miraculously seem to come just when you’re feeling a mite peckish.

Beyond

The resort isn’t overwhelming in size, and there are two distinct areas, a “quiet” section in which to relax and read by the pool, and a “live” area by the pool where active types can play aqua-volleyball, Marco Polo and the like. There are plenty of beach chairs by the ocean, too, to soak up the Caribbean rays. Unlike at other all-inclusives, the food at Sun Palace is top-notch, with five restaurants and three bars to choose from. El Alamo is a popular choice for dinner for its authentic Mexican dishes, and smart La Tratto has a private area with an overwater glass floor.

How to Get There

Sun Palace Couples Only All Inclusive
Blvd Kukulcan Km 20 Hotel Zone
Cancun, 77500 Mexico

Reviews

4.5 Very Good 7165 Reviews
Awesome as Always
Reviewed 12 hours ago

Another great trip as always at the Sun Palace . All the people they are awesome and like family to us. They all make your stay so wonderful every time . We have been going there for 8 years now and with every stay it’s always great! They never disappoint .
We take friends and family with us and once you start staying at the Sun Palace you are hooked ! They go with us year after year !!

Big shout out and thank you to Claudia for always making sure things are set up and taking care of. Your the best!!

Martin , Efrain , Karina, Nataly and the whole entertainment staff!! Thank you !!!

Looking forward to seeing what the new renovations
Bring, But sad that we can’t return there this year from June to December . But will be back next March !

Thank you !

Beautiful Sunshine
Reviewed 1 day ago

Good trip - starting with Amstar Driver Fernando who has a brand new baby son. The resort greeted us with fresh flowers - which lasted the 7 days we were there. Best hot water of any establishment we have stayed at outside of the US. All inclusive resort, good food - excellent service - our favorite waiter Alberto for breakfast and lunch in the main dining location - Aurora. He watched over us, and taking excellent care of us, always remembering what we liked in our coffee and drank ice water. Also, good service from Damian in Aurora and Giovanni, Thai, restaurants for dinner. The La Tratto was our favorite - Italian food - Alejandro and Carlos - also gave good service. The piano player was clean playing his music for dinner and was much appreciated. Almost every day, this Resort wrote in big letters in the sand, a "happy birthday, happy anniversary or I love you" - good presentation. This resort has many activities, we attended a Jersey Boys' tribute - the 3 men were very good singers, even making us laugh. One night, an African fire show, which we watched from our balcony. Sonia kept our room very clean each day. The food at Fuego was good - unfortunately, we received the worst mixed drinks here in this restaurant. This was the location for steak and seafood, but we did not return. We did not complain as we are not complainers.

Food not as good as previous visits
Reviewed 2 days ago

Palace Resorts has always offered excellent service and superior food and accommodations with their resorts . I was extremely disappointed with the restaurants this past trip at the Sun Palace. Since this was my third trip to this resort I expected the same superior food quality and selection as in the past. This was a complete fail this trip , I was so very disappointed with the Italian and surf and turf restaurants. The food was not tasty at all ( terrible) and the portions were very small at both of these restaurants. We went to the Thai restaurant and that one was the best tasting but missed the old Asian menu they had before . This time they offered very weird type of sushi , I missed the California rolls like before. Breakfast was the best but I noticed that they offered the same stuff every day . I was hoping for different type of breakfast potatoes like hash browns or Mexican hash etc. The omelettes , fruit and baked goods were excellent . As always the service was superior, the hotel was very clean . The staff work very hard . Just a note that we went to Beach Palace to try their restaurants there and the food quality was excellent, so tasty and what I was expecting from palace resorts. Apparently the Sun Palace will be closed in June for 6 months for renovations so hoping that they will have better chefs and menus when they reopen.

7th time in 3 yrs
Reviewed 3 days ago

Absolutely love this resort .... people ask me why we don't try something different, and I respond because we'd probably be disappointed.

Stayed here Feb 16-26, and had a wonderful time .... When you return, and staff "welcome you home", and remember your name, you know you've found that special place. Incredible, friendly people that just want to make your vacation perfect. Almost sad that the hotel is getting a facelift, and renovations won't allow us to return in August.

Special shout out to some people that made our vacation a treat:
Entertainment staff - Jay, Pedro, Lorena, Luis
Pool waiters - Silvio, Daniel
Pool Concierge - Nathaly
Fuego - Roger, Deisi
Thai - Jose, Abel, Ismail
Spa - Paola, Gery, Monica
Breakfast/Lunch - Dahlia ( EXCEPTIONAL ), Fresia (No More Braces .. Yay) Alfredo, Antonio

Can't wait to return, might have to plan a trip before renos start in July. BTW the rooms and beach views aren't to shabby either

Adios Amigos, hasta que nos encontremos de nuevo

Vacation
Reviewed 4 days ago

Our 3rd time here. Best yet! Special thanks to
Jaime - sommelier
Pedro/jaiko- pool recreation
Loranna - pool recreation
Fresia and Guadalupe hostess
Estrella-waitress
Daniel-romantic dinner
Mario - food and beverage manager
Martin - front desk
Chef- very tall