Sun Palace Couples Only All Inclusive
What We Love
- The "stay at one, play at all" perk allows you to dine at sister properties Moon Palace and Beach Palace
- Spa treatments are affordable and make use of indigenous ingredients
- This is a couples-only resort; children 17 and under are not permitted
- Bookings for stays from July 1 to Dec. 23, 2015 will receive up to $1,500 in resort credit; resort credit is per room, per stay, some restrictions may apply, contact the resort for more details
What To Know
- The ocean can be quite choppy and rocky in this area; bring water shoes
- Sun seekers are better off by the beach, where the high-rise building doesn't block the rays
- It's about a 20-minute taxi ride to get to the heart of downtown Cancún if you're looking to party or shop
- If your stay will be impacted by a hurricane, Palace Resorts will provide a certificate for unused nights. Terms and conditions apply; please contact the hotel for more information
- Adults Only
- Free WiFi
- Parking On Site
- Room Service
At the farthest end of Cancún’s Hotel Zone, Sun Palace is a sleek take on the all-inclusive megaresort. There are Mexican touches aplenty (art installations, sculptures and hibiscus drinks and flowers on arrival), but the styling is decidedly modern. Giant daybeds line the infinity pool, Asian hors d’oeuvres are served in an alfresco lounge, and the chic spa overlooks the Caribbean.
Bed and Bath
The star attraction in every guestroom is the mighty double Jacuzzi that separates the bed and living area. Comfy kingsize beds complete with billowy canopies are perfect for breakfasting in bed, and all rooms feature balconies overlooking the Caribbean Sea or Nichupte Lagoon. Home comforts include flat-screen TVs, coffee machines, minibars with liquor dispensers and 24-hour room service. Concierge Level rooms have premium liquors and L’Occitane bath products and offer a special delivery of canapés or petit fours, which miraculously seem to come just when you’re feeling a mite peckish.
The resort isn’t overwhelming in size, and there are two distinct areas, a “quiet” section in which to relax and read by the pool, and a “live” area by the pool where active types can play aqua-volleyball, Marco Polo and the like. There are plenty of beach chairs by the ocean, too, to soak up the Caribbean rays. Unlike at other all-inclusives, the food at Sun Palace is top-notch, with five restaurants and three bars to choose from. El Alamo is a popular choice for dinner for its authentic Mexican dishes, and smart La Tratto has a private area with an overwater glass floor.
How to Get There
After some previous disappoints, this time was Very Good Service, Clean and really good Food to Celebrate our 20th Wedding Anniversary. Lots of Attention from New Management, with ONE Exception from Consuelo Villegas Public Relations Manager, was most Rude and Inconsiderate. We Appreciate these Sun Palace People: Jose, Manuela, Mario, Jesus, Rudolpho, RIc, Javier, Karina, Silvio, Jayro, Pedro, Aida, Daniel the Life Guard and Walter the New Manager.
Sun Palace is a beautiful resort with a fabulous beach with the best employees in the area. Sun Palace is part of the Palace resorts chain. We have been members since 2003 and watched it get better every year until the last few years. We initially joined after being impressed with the service, food and beverage which out classed most resorts in the Caribbean. Each year they raise prices and now make you use the "Resort Credits" to upgrade to the steaks, seafood and wine that at one time was part of the all-inclusive. The Resort Credit are free, but when you use the credits you have to pay service fees and tax which amounts to what you would pay at a non all-inclusive resort. So you’re paying for all-inclusive and paying again for what previously was included. Maybe they should change to “Inclusive” and drop the ALL from the “All-inclusive”. Also they keep inventing new membership levels to squeeze more money out of you. If you don't do an "Upgrade" you won't get the same service and accommodations that again previously was included. We were not allowed to sit in certain areas of the restaurants, poolside and beach areas unless we were part of the new class of big spenders, which we are not. The facilities and the employees do a superb job with the resources they have but the corporate office is cutting back on the amenities, labor hours and quality of food and beverage. Again Sun Palace is a fabulous resort if you’re OK with spending more money for anything better than a pork chop or cheese burger.
Every year we would upgrade to the concierge level at no additional cost because we were members. This year they said it would be an additional $660 to upgrade to concierge level for 10 days. Our flight was cancelled and we arrived 8 hours later they charged us for the transportation to the hotel from the airport. I did call and notify them of the delay but was told that needed to be done one week prior. I should have known the week before that the airplane would break down after we initially boarded.
We have been loyal members for 15 years but next year we will try some new places.
We rested in Mexico for the first time and studied the reviews of Cancun hotels very carefully. The delighted reviews of many guests convinced us to choose the Sunny Palace. 5 days of relaxing holiday on the shores of the Caribbean Sea in a wonderful place. I would like to say thanks to the hotel staff for the care and attention to the guests, especially Victor! We really liked that this is a hotel for adults only, here is a very cozy and homely atmosphere. I liked the cleanliness in the rooms and on the beach, for us this is a very important moment. Unfortunately, the Italian restaurant did not impress us. Perhaps a large number of guests on that day made the work of the chef and waiters difficult. We had to wait for our dinner over 2 hours. Excellent Thai restaurant and grill restaurant! Thank you so much to your team! Another disappointment of our holiday, we forgot to pass the card with bonus points. And at the time of our departure to the airport we gave it to us. It is possible that the reception staff decided that guests from Russia would not be able to use these points due to their poor knowledge of English and Spanish). All these little things did not spoil our vacation, so we recommend the hotel Palace of the Sun for a relaxing holiday.
This place is where I end up coming back to whenever I try something else - nothing else seems to be up to the same standard!
I had originally booked at hard rock just up the strip, but it was TERRIBLE from the moment me and my wife walked in, so decided this special occasion would be better spent somewhere we knew was nice, and as always this place was great!!! Service was exactly what we expected when arriving, cold towel, welcome drink, nice clean room. This place is limited in dining options and nightlife, but it’s exactly why I love it! Don’t have to walk for hours to a restaurant, service is always top notch, and never too much pressure to buy a “membership”.
The only reason why I didn’t go 5 star for this one was no fish tacos??? I’ve had them here for years, and so when I came back to thought I would wait until today to order them. Nope! Menu changed today, and no fish tacos! The waiters insisted they could NOT order them for me, but did advise me to place my thoughts on this...so here they are - please bring back fish tacos!!!!
The staff here are really what make the difference - they are always there, or if you don’t notice always cleaning or scrubbing somewhere. It’s amazing to me how many other places I’ve been and always seem to end up back here - really a great place to spend time in Mexico!
My fiancée and I have been planning for the dream of our lifetime - a destination wedding at a tropical beach location at Cancun Mexico. We were hoping the Sun palace would be where our dreams come true, however, the palace has quickly merged as biggest mistake that’s going to ruin our most important life event.
As part of the contract, we have signed up 29 guests that are paying all the expenses of staying at the resort for 3 nights to come to our wedding at the resort in January. Big money spent!
After reviewing and signing of the contract, I found the complimentary upgrades in the contract is extremely misleading. Based on contract, I was supposed to be getting 3 room upgrades. Any where you go in the world a room upgrade means for the duration of your stay, I assumed 3 upgrades means 3 of my guests room will be upgraded. I later found out at the palace, upgrade means only for 1 night not for the stay. So you could be kicked out of your upgrade room the next day. I basically left no choice but to use my “3 upgrades” to one room.
Shortly after signing the contract, The palace assigns a “wedding coordinator” that supposed to be helping us by accommodating and assist us with the planning, however, she has not been accommodating at all so far.
Sabrina, our wedding coordinator provided us with 2 restaurant options for our wedding reception dinner. One is a buffet another is made to order 3 course meal. We opted for the made to order option. Our coordinator quickly responded to us that even though it’s made to order, there’s only 2 entrees from the menu to choose from for all 29 of my guests... wow is this really an all inclusive?
I quickly let them know that this will not work for all my guest and asked her for a solution or I’ll have no choice but to do the buffet. After back and forth email confirmation with Sabrina, she agreed to have me email all my guests to each pick 2 entrees out of total of 5. After checking individually with all my guests over a month and got everything settled, when I finally sent Sabrina all my guests food selections, I got a response from her saying “oh it will not work because the food and beverage manager can not accommodate” and now ask me to go back and force all my guests to pick only 1 entree out of 3 choices. I was speechless, how in the world you call yourself an all inclusive if you can’t even accommodate food selections for 29 guests especially when we are paying to stay at this supposedly all inclusive? At this point to save my embarrassment to all my close friends and family I have no choice but to just tell them we are changing from make to order to the buffet option for the reception dinner. Again forcing me into a situation with no choice, there’s nothing accommodating about the palace resort I have seen so far. I have attached an email response from the coordinator that basically just pushes all responsibility to others and says “it’s out of my hands” truly unbelievable and extremely unprofessional.
Since the contract is signed and wedding date is set, I have no choice but to go thru this with the palace. I’ll continue to provide full detailed updates to this review as I go thru this whole destination wedding experience, hopefully this will help other couples who are thinking about doing destination wedding at the palace and make better choice.