4.5
Very Good 6641 Reviews
Jetsetter Verified
This Hotel meets our standards
Our editors have been here and it has met our standards

What We Love

  • The "stay at one, play at all" perk allows you to dine at sister properties Moon Palace and Beach Palace
  • Spa treatments are affordable and make use of indigenous ingredients
  • This is a couples-only resort; children 17 and under are not permitted
  • Bookings for stays from July 1 to Dec. 23, 2015 will receive up to $1,500 in resort credit; resort credit is per room, per stay, some restrictions may apply, contact the resort for more details

What To Know

  • The ocean can be quite choppy and rocky in this area; bring water shoes
  • Sun seekers are better off by the beach, where the high-rise building doesn't block the rays
  • It's about a 20-minute taxi ride to get to the heart of downtown Cancún if you're looking to party or shop
  • If your stay will be impacted by a hurricane, Palace Resorts will provide a certificate for unused nights. Terms and conditions apply; please contact the hotel for more information

Amenities

  •  Adults Only
  •  All-Inclusive
  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap-accessible
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Room Service
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
Adult-only Bar Beachfront Drink Eat Scenic views chair property Resort condominium restaurant Dining home wooden living room Suite Island overlooking lined

Overview

Couples-only all-inclusive resort at the farthest end of Cancún's Hotel Zone, with sister-property perks and a spa

The Look

At the farthest end of Cancún’s Hotel Zone, Sun Palace is a sleek take on the all-inclusive megaresort. There are Mexican touches aplenty (art installations, sculptures and hibiscus drinks and flowers on arrival), but the styling is decidedly modern. Giant daybeds line the infinity pool, Asian hors d’oeuvres are served in an alfresco lounge, and the chic spa overlooks the Caribbean.

Bed and Bath

The star attraction in every guestroom is the mighty double Jacuzzi that separates the bed and living area. Comfy kingsize beds complete with billowy canopies are perfect for breakfasting in bed, and all rooms feature balconies overlooking the Caribbean Sea or Nichupte Lagoon. Home comforts include flat-screen TVs, coffee machines, minibars with liquor dispensers and 24-hour room service. Concierge Level rooms have premium liquors and L’Occitane bath products and offer a special delivery of canapés or petit fours, which miraculously seem to come just when you’re feeling a mite peckish.

Beyond

The resort isn’t overwhelming in size, and there are two distinct areas, a “quiet” section in which to relax and read by the pool, and a “live” area by the pool where active types can play aqua-volleyball, Marco Polo and the like. There are plenty of beach chairs by the ocean, too, to soak up the Caribbean rays. Unlike at other all-inclusives, the food at Sun Palace is top-notch, with five restaurants and three bars to choose from. El Alamo is a popular choice for dinner for its authentic Mexican dishes, and smart La Tratto has a private area with an overwater glass floor.

How to Get There

Sun Palace Couples Only All Inclusive
Blvd Kukulcan Km 20 Hotel Zone
Cancun, 77500 Mexico

Reviews

4.5 Very Good 6641 Reviews
Awesome adult only getaway
Reviewed 12 hours ago

We recently stayed at Sun Palace to celebrate our 10 year wedding anniversary and my 40th birthday. We had the most amazing time. We didn’t need to leave the resort as there was enough there to keep us busy. The beach was beautiful (minus the seaweed but that is no ones fault) the entertainment was great and the food was amazing. The staff made us feel very welcome and the service was just spot on. Many accolades go to Claudia our concierge who made our trip so memorable with the little romantic touches, Nathalie our beach concierge who made us feel so welcome on the beach, Daniel our beach server who was very attentive to our needs and Alfredo who was our server at our favourite Italian restaurant La Tratto who was just spot on with our last evening in paradise. If you are looking for a very relaxing sans children getaway where you willl definitely be pampered, Sun Palace resort is the place to go. We can’t wait to return!

Paradise
Reviewed 13 hours ago

Everything was great! They treated us like kings. Great food, drinks and the onsite planners were also well versed in giving ideas for excursions and day trips that we could do. They gave us great ideas and the spa was relaxing.

Birthday trip
Reviewed 3 days ago

We absolutely love coming here. Sun Palace is our 2nd home. From Nancy Salazar at the PVP during check-in, to our first trip to the Lobby Bar to see Angel, our experience here is always a 5-star vacation.

Estrella, Abel and Javier treated us like family at the Oriental Lounge. We were a bit disappointed to see some of the gluten free options disappear from the menu during the change to “Thai” this trip, but the service was amazing as always.

Jose Luis and Norberto were amazing, as usual. They make our trips to the pool bar entertaining! Jose Luis has become a friend and brother over the years and we appreciate seeing him each time we come.

We are looking forward to seeing the renovations that are coming.

There are countless workers here who make the trip a memorable experience. We will inevitably forget to name them all, but special mention to:
Agustine, Pedro, Jairo and Miguel for entertaining us each day/night.

Silvio for working so hard around the pool to make sure everyone had drinks and food each day.

Mariana, Deysi, Jorge and all of the wonderful staff at Aurora (formerly The Alamo). From the cooks at the omelet station each morning, to the greeters, and the wait staff for lunch and dinner - they are all wonderful and so attentive.

Thanks again, Sun Palace. We will be home again soon. Hasta Luego!

Fabulous fun!
Reviewed 4 days ago

Thank you to all at Sun Palace for a fabulous stay! Great resort and awesome staff. Easy travel from airport! These are some of the great people that made our stay wonderful.
Claudia our concierge
Natalie our pool concierge
Enrique bringing us great drinks
David is the most awesome server in the restaurant.
Jusse was amazing at the Italian restaurant.

Water views at every turn
Reviewed 4 days ago

Amazing resort - great food - great staff. You may not want to do the “tour”, but David in the buffet will help make your meal amazing ! We went to the Beach Palace, a dollar bus ride and at the outside steak Gabriel was an amazing waiter. Many of the staff truly love their jobs, and pass that Love on ! Fraise, a hostess at the buffet knew our name and special requirements day one- her smile couldn’t be brighter. She truly made us feel welcome every time we walked through the door, that she usually pulled Open for us. Does that gal ever get a day off ? Fraise, thank you! Jesse at the Italian had us in stitches. He was so fun and truly tried to make it a memorable night. Thank you! I walked into the buffet with a drink. Samuel asked if I wanted another, I hesitated and said no I will get another in a moment. He asked why and I said they only have that spirit at the Lobby bar. Three seconds later a new drink appeared handed to me by a grinning Samuel. It is amazing how no one can do enough for the guests ! No vacation is without it’s issues.... the gal assigned as our hostess did not come through at all 😢, but Karim at the 5th flour vacation planners desk fixed everything ! It’s vacation you take the good with the bad, but oh my - Sun Palace is amazing! Go to relax! Go to embrace the beauty. Go to have fun with the entertainment staff. Volley ball, water activities, dance lessons and kareokee! Enjoy! Oh there is shopping near by - a huge mall and a luxury mall ( rated one of the top ten). If it’s not on your bucket list.... it should be!