81%
Members Recommend
4.5
Very Good 5893 Reviews
Jetsetter Verified
This Hotel meets our standards
Our editors have been here and it has met our standards

What We Love

  • Meals, snacks, (most) alcohol, 24-hour room service, use of water sports center and lots more included in the Jetsetter rate
  • Stunning three-tier infinity pool and sea-facing Jacuzzi
  • Specialist body wraps in the 15,000-square-foot Spa del Mar

What To Know

  • The adjacent building blocks much of the afternoon sun
  • The resort is more geared towards adults and couples

Amenities

  •  All-Inclusive
  •  Babysitting
  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap Accessible
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Room Service
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
Bar Dining Drink Eat Elegant Hip Luxury Modern chair Lobby function hall restaurant conference hall living room

Overview

Luxe all-inclusive between the Caribbean Sea and Laguna Nichupte, with four restaurants and a knockout spa

The Look

In the heart of Cancún’s hotel zone, the 214-room Sandos Cancún Luxury Experience Resort is on the beachfront between the turquoise Caribbean Sea and vast Laguna Nichupte — a water setting echoed by three split-level infinity pools and a sea-facing Jacuzzi.

Bed & Bath

Guestrooms are uniformly spacious, with a Miami-chic look in cream and crisp white, and modern extras like 32-inch TVs and marble bathrooms. Premium Superior Rooms take advantage of their high-floor position with balconies (in most) and sea or lagoon views. They also offer guests access to the Premium sixth-floor bar, as well as the beach cabanas.

Beyond

The all-inclusive rate (meals, drinks, room service, most water sports, taxes and gratuities) means revamped dining options in the four restaurants: international fare at Zango, à la carte Caribbean dinners at the alfresco St. Trop, Asian flavors and a dress code at Gaijin, and buzz-worthy molecular gastronomy at Seasons. After dark, live entertainment comes courtesy of local music troupes, and the central Bar One stays busy late into the night. But the aptly named Spa del Mar is where the resort really shines. The 15,000-square-foot complex houses 14 treatment rooms, a cold plunge pool, an outdoor whirlpool, steam rooms and treatments including body wraps of sea plants and marine algae, and specialized massages.

In the Area

Active types will be kept entertained on windsurfing and sailing excursions, or with a morning tennis match — the elevated clay courts are positioned, naturally, to take full advantage of the sparkling Caribbean Sea. Or venture out on a day-trip via ferry to the lovely Isla Mujeres for sun, sand, snorkeling, seafood and cerveza, then return to Cancun’s legendary after-dark scene at dance club, Coco Bongo. For more cultural entertainment, visit the ancient Mayan ruins of Chichen-Itza (the concierge can arrange tours) or head south to the more accessible cliffside ruins in Tulum. Dive lovers can explore the colorful Palancar, Santa Rosa and El Cedral reefs on an excursion to Cozumel.

How to Get There

Sandos Cancun Lifestyle Resort All Inclusive
Km 14 Mz 53 Lote 37-1 ZH
Cancun, 77500 Mexico

Reviews

4.5 Very Good 5893 Reviews
One of a kind resort!
monikaa013

Staying at this resort, my family and I have never been treated with so much kindness and respect. Right from check in, all of the staff members try to get to know you on a personal level. Sergio, Martha, Louise and the whole concierge team were very organized and told us in detail what to expect from the hotel. Our room was spacious and had a partial ocean view along with the resort’s pools. The view was simply breathtaking. The only complaint I can think of is that the sliding door in our hotel room was difficult to open and close. The noise of the turbines from the surrounding hotel bothered us a bit but it was nothing we couldn't deal with. As for the cleanliness of the room, it exceeded our expectations as we had experienced terrible room service in past hotels. The areas around the hotel (pool, spas, restaurants) never showed an inch of dust anywhere. Service around the pool never stopped and we felt way too pampered by the waiters. There was always room to tan in the cabanas or lounge chairs.Thank goodness that the resort does not provide straws with the drinks to help fight the plastic pollution problem the world is dealing with! The food at each restaurant had tons of options to choose from, whether it was traditional Mexican, Italian or French. Food was always fresh and we even got to see how traditional Mayan coffee was prepared before our departure. All the waiters served with grace and elegance. Everyone was so professional and continuously asked us if we needed anything. The entertainment team was always enthusiastic, whether the events were inside or outside, day or night. Diego was truly the life of the party. On our last night, we were astonished to see rose petals on the bed as a goodbye. My tip to you: treat the employees with respect and respect will be shown back. Everyone here truly works intensively to provide the utmost quality of hospitality. We deeply appreciate all of the kindness we have received at Sandos, they truly make you feel like family.

Amazing experience
Heena T

David the manager and paulina the head conceirge were simply amazing..every need of ours was taken care of and the rest of the staff were so attentive. I have never experienced such amazing hospitality having travelled all around the world and staying in the best resorts money can buy. Kudos to the sandos hotel group

Lots of love
Vira kherghamwala

Best spa ever
Beshoy S

I was really kind upset about the food but someone his name is Josue ask me how's your stay. I explain to him . But I shock with his answer and his attitude. He tell me dont worry about it i will take care if you.my job to make sure you happy and enjoy your vacation here. And he give me discounts for double spa . And I was super happy . And everyday after he have to come make sure I am happy. I really really appreciate you Josue . You deserve 5 star .