4.5
Very Good 6321 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Babysitting
  •  Free WiFi
  •  Gym
  •  Handicap Accessible
  •  Kids Club
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
leisure structure aerial photography bird's eye view marina Water park sport venue swimming pool Resort stadium dock amusement park arena Sea

Overview

Location

With a stay at Riu Palace Peninsula All Inclusive in Cancun (Avenida Kukulkan), you’ll be close to Tortuga Beach and La Isla Shopping Mall. This 4-star resort is within close proximity of Langosta Beach and Escenica Tower.

Rooms

Make yourself at home in one of the 562 air-conditioned rooms featuring minibars and flat-screen televisions. Rooms have private balconies. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Partially open bathrooms with separate bathtubs and showers feature jetted bathtubs and hair dryers.

Spa, Wellness & Premium Amenities

Pamper yourself with onsite massages, body treatments, and facials. You’re sure to appreciate the recreational amenities, which include 4 outdoor swimming pools, a steam room, and a fitness center. Additional features at this resort include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).

Food & Drink

This resort is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy a meal at one of the resort’s dining establishments, which include 6 restaurants and a coffee shop/café. From your room, you can also access 24-hour room service. Relax with a refreshing drink at a beach bar, a poolside bar, or one of 6 bars/lounges.

Business & Travel Amenities

Featured amenities include express check-in, express check-out, and dry cleaning/laundry services. Free self parking is available onsite.

How to Get There

Riu Palace Peninsula All Inclusive
Blvd Kukulkan, Km 5.5 Lote 6-C
Cancun, 77500 Mexico

Reviews

4.5 Very Good 6321 Reviews
Fantastic Holiday.
Reviewed 1 day ago

We have just returned from 2 fantastic weeks holiday in the Riu Palace Peninsula, on entering the reception you are offered a lovely cold drink and a warm welcome. check in was very fast and hassle free. We were very impressed with our room it was very clean and had a good view of the ocean and pools, all the staff are very polite and friendly and eager to help in you require it. The buffett restaurant was our favourite place to eat enen though we did try the other restaurants, The BBQ near the pool was good I like my Burgers very well done and they were excellent. There is plenty of sun loungers for everyone but we still saw some people getting up early to place towels on the loungers overall the Riu Palace Peninsula made our holiday GREAT and we are already booking for next year.
A GREAT BIG THANKYOU TO ALL THE STAFF YOU ARE ALL WONDERFUL.

Wow wow wow
Reviewed 2 days ago

I had mixed reviews on coming to the Riu Peninsula just because I have previously stayed at the Riu Caribe and loved every second of it and I have seen some awful reviews on here I was nervous it was a lot of money not to enjoy it thankfully it was complete opposite to them reviews.

Hotel space and area - the hotel is absolutely huge over the 2 weeks I know we didn’t explore the whole of it. Loads of pools loads of sun beds around pool areas and the beach also. You never felt like it was crowded

Room - the room we had a junior suit it was kept very clean and the cleaners and mini bar staff come in daily which was lovely we had a problem with our safe on arrival, they are the safes where you put in a code and press the # to lock it the previous people in the room opened the door and put a code in so it was locked open they sent up maintenance within 5 mins and it was sorted. It has double sinks shower and a rain fall shower plus a whirl pool bath the room was perfect with great views.

Restaurants and bars- the food was AMAZING the bars was AMAZING the sports bar was open 24hrs and has a supply of snacks hot and cold all day long also a selection of pastries which was great- the drinks in the sports bar was lovely and the staff was amazing made you feel right at home.
The buffet where you can eat breakfast and evening meal was full of so much choice you couldn’t be hungry here there is something for everyone. At lunch time the steak house opens into a buffet and you have an open bbq at the pool which was amazing lovely burgers.
The speciality restaurants were lovely we did only go to the steak house as the others had long queues but one thing I will say which I haven’t had anywhere else before is you can go to them as many times as you want and you don’t have to book it in the morning which was nice we sometimes had a wait of 15 mins but that was ok.
The theatre bar was lovely showing great entertainment each night from Micheal Jackson to Bob Marley always something to watch

Entertainment staff - the entertainment team was great fun throughout the 2 weeks always trying to get everyone involved from crazy games to bingo, there really was something for everyone they also arrange a weekly beach party and a pool foam party- the pool foam party is lead by workers from coco bongos which is amazing fun for all ages.

Hotel staff- these staff are amazing they bend over backwards for you while your sat around the pool or on the beach waiters come and take your drinks orders so you do not need to move please please please tip them every now and then imagine working in that heat carrying all them drinks for nothing they appreciate every tip you give them and you can tell it makes their day it’s lovely.

Our only bad note from the holiday was the ATM my partner went to take 3000 pesos out and it shot his card out but no money a message come up in Spanish and we assumed the atm was out of money thought nothing of it, on the last day we ordered some photos from the foam party and when my partner checked his bank it said that the £135 (3000 pesos) has been taken from his account !! This was from a week prior !!! The staff was extremely helpful in this situation gave him all the information he needed and helped him get things sorted this was brilliant as they were very genuine and was very willing to help

I honestly hope we get the chance to return next year as this hotel is amazing

Overall great holiday, amazing location!
Reviewed 2 days ago

We stayed at the Riu Palace Peninsula as a couple, at the end of May 2019 for 14 nights. First impressions were definitely great! We also visited a couple of the other Riu hotels during our trip, as we had access to them all, and ours was by far the best. The location of the hotel definitely gives a paradise feel every morning waking up to the view of the Mediterranean sea.

Reception

On arrival we were pleasantly surprised by the quick and efficient check-in. We were also offered a welcome drink which was a nice touch. To top it off we were offered an upgrade to the 14th floor. The receptionist informed us that the original room was on the 2nd floor, so this was a great surprise. We had also requested a high room whilst booking with our tour operator, Tui.

During the trip any problems were also quickly addressed by reception and the services repair staff. We got locked out of our safe at one point and they sent someone within 5 mins and sorted it straight away.

Rooms

Rooms are modern and spaceous and topped off with an amazing view across the Mediterranean Sea. All of the rooms are Sea view with the back of the hotel facing the lagoon. The main building would have the best views. The VIP villas seemed like they would saccrafice the sea view due to only being 3 floors. This made our decision to stay in the main building rather than pay extra, which I am glad we did.

Only negative of the room was that the rain shower kept dripping and did not work properly. However, there was a normal shower head also available and this didn't bother us too much given all the pros of the room.

It's also worth noting that in the room we accidently left the safe opened during the time the room was being cleaned one day. When we realised, everything was obviously still in place and this highlights the honesty of the staff working in the hotel.

The cleaning staff were great and the room was thoroughly cleaned every day. Everything from the shower and all surfaces seemed to be cleaned each day. We came back to the room one day and the maid had soapy water on the floor, so definitely felt like the room was cleaned to a high standard. Also wore white socks around the room and they were never dirty - so the room passed the socks test.

Food - buffets

In our opinion the food was pretty amazing. Especially the lunch in Isla Mujeres buffet was super tasty. We were eating burgers every lunch time because of how well cooked the meat was - definetly recommend the burgers. Also worth noting that the burgers were a different standard, compared to those you would get at buffets on the excursions in the parks e.g. x-plor, Xel Ha.

White chocolate cheesecake - a must try! This was our favourite dessert. Hats off to the chef's as we pretty much enjoyed everything we ate over the 2 weeks, and didn't get bored of the food as such a huge range of choice.

Food - A La Carte restaurants

In our opinion these weren't great which was abit disappointing because the choice of restaurants was something we were looking forward to. However, this didn't mark down our trip because we enjoyed the buffet so much. We tried the steakhouse twice, first experience was pretty good. However we returned a second night to the steakhouse and the staff were pretty run off their feet. This resulted in a few wrong things with the order and a steak coming out well-done instead of medium. This may have been down to sitting too many people which is unfortunate.

We also tried the Mexican and unfortunately we were really unimpressed with the food. This may be down to personal taste but we had the fajitas and they were not what we were expecting for a Mexican in Mexico.

Overall we felt the A La Carte restaurants didn't have enough choice for us. However this may be down to us being stuck in our ways of the meals we like, so again wouldn't mark the trip down with regards to this.

Drinks

Drinks were always good and the pool/beach drinks service was a great touch to the holiday. Would highly recommend the frozen strawberry daquiri and mango tango cocktails. We especially liked Diego's cocktails at night in the lounge bar, he was always particularly friendly and happy to serve us.

Location

The view from the high floors in the hotel are amazing. The location of the hotel with the sea on one side and he lagoon on the other is phenomenal. The location is definitely paradise and it is located next to a lovely small beach with water sports/jet ski's available. Didn't notice a seaweed problem when you went onto the beach, unlike other people's complaints of Cancun beaches.

Something worth noting is that excursions transfer times are pretty long, due to most of them being past Rivera Maya or Tulum area. We went to X-plor which took around 2 hours to get there and Xel-Ha which was around 2.5 hours. Slightly shorter on the way back, as you need to swap buses at a central point on the way there.

The island Isla Mujeres is 45 mins away on a boat. We visited this to do a dolphin swim, which we booked as a package, but it is my understanding that if you go out of the hotel and turn left, you can get the ferry over for a reasonable fare.

Service from staff
From the pool side drinks, to the attentiveness of the staff in the buffet restaurant at dinner, the service was definitely 5 star. Particularly would like to mention Elvis for always making that extra effort with every guest at dinner time. As previously mentioned we also loved Diego's cocktail making skills for our night time drinks.

Would also like to mention Alexis from the entertainment team. He does an excellent job and was extremely friendly throughout our trip. We also enjoyed the Spanish lessons around the pool from him, which continued throughout our trip every-time we saw him, which we thought was great.

Overall great service from most staff members.

Great hotel, great location and a great trip!

Amazing Hotel
Reviewed 3 days ago

This hotel is fabulous. Myself and my friend were on a girly holiday and wanted a mixture of partying and relaxation. We got upgraded to a superior room on arrival which is a high floor with spectacular views. The food was amazing with plenty to choose from. I would highly recommend the speciality Italian restaurant the food was amazing in there. All the staff we genuine and could be more friendlier. Defo would recommend this hotel and I will be back.

Amazing experience
Reviewed 4 days ago

I had such a great time at this hotel. Everything about it was perfect. Easy check in and Jesus upgraded up to the villas which is VIP section. The food was great even buffet style. The rooms were cleaned daily. Everyone who worked there were genuine and cared about making it your best vacation. I didn’t have not one compliant while staying here. There is always activities in the night time so your never bored. If you planning to go to cancun, stay at this hotel. You won’t regret it!