4.5
Very Good 12573 Reviews
Jetsetter Verified
This Hotel meets our standards
Our editors have been here and it has met our standards

What We Love

  • The all-inclusive rate includes excellent à la carte meals, most alcohol, room service and non-motorized water sports
  • Beach butler service and Balinese-inspired daybeds at the Royal Service pool
  • The soothing citrus and honey wrap at the 5,000-square-foot Yhi Spa

What To Know

  • Make dinner reservations at the best à la carte restaurants, such as Mole and Fuego, or risk missing out
  • Spa treatments, golf rentals and dinner at Tempo, the fine-dining restaurant overseen by Michelin-starred chef Martín Berasategui, cost extra
  • One pool is exclusive to the adults-only Royal Service wing, and another is reserved for those with Family Concierge service
  • Book now and up to two children 12 and under stay and eat for free from May 1 to Dec. 22, 2016 (maximum two children per room; other restrictions apply); blackout dates: July 12 to August 22, 2016

Amenities

  •  Babysitting
  •  Bar
  •  Free WiFi
  •  Golf Course
  •  Gym
  •  Handicap Accessible
  •  Kids Club
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Room Service
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
All-inclusive Family Lobby Modern Resort Tropical tree Garden green building botany plant backyard flower yard woodland Forest botanical garden outdoor structure Jungle rainforest lawn landscape architect pond bushes surrounded

Overview

Mayan-inspired megaresort on Cancún’s widest beach, with all-inclusive dining, four pools and a nine-hole golf course

The Look

In the middle of Cancún’s widest beach, a row of modern pyramids look out over the Caribbean and the Nichupte Lagoon. Although it’s massive and cast in concrete, the resort’s Mayan inspiration makes it a striking element of the Hotel Zone beachfront. Inside, an $8 million renovation completed in 2012 has refreshed the restaurants and bars with bold, contemporary looks. By day the setting is tropical: Huge skylights brighten the foyer in each pyramid, and vines cascade over nine stories of balconies. By night, red and purple lights transform the common areas into a club-worthy scene.

Bed & Bath

The 678 guestrooms are also modern, but with more classic refinement than the public spaces. Soft lighting in dark wood frames replaces headboards, making the inviting bed the focal point of each room. Tones of muted orange and pale maroon give a sense of place, as do black-and-white portraits of locals on the walls. Cool, marble floors run from the bedrooms to the large bathrooms, which have rainfall showerheads in standard tubs. Every room has a private balcony or terrace that faces either the sea or the lagoon, and those in the Royal Service and Family Concierge pyramids feature personal butlers and cell phones to ring for them.

Beyond

One of the benefits of the size of the resort is its wide variety of dining options. After a breakfast buffet (with full-service juice and omelet bars), lunch and dinner options are à la carte. Reserve a table at Vento for wood-fired pizzas, or choose Bana, a funky sushi spot on wooden platforms. For more local fare, go casual with Blue Agave’s tequila and taco pairings — or upscale with Mole’s exceptionally executed Mexican dishes. There’s room for all on the wide white sand beach that made Cancún famous, and servers bring cold drinks to loungers around the four pools. Guests in the Royal Service and Family Concierge pyramids have exclusive access to private pools surrounded by hand-carved daybeds. There are also tennis courts, kayaks to rent, a huge fitness center and a nine-hole golf course. Treatments at the multilevel Yhi Spa are worth an extra splurge, and so is star chef Martín Berasategui’s tasting menu at Tempo. If you’re still looking for diversions, a daily schedule lists free activities, like Spanish lessons and tequila tastings.

In the Area

If you can pull yourself away from the powdery beach, the resort’s travel agents can arrange trips to snorkel or scuba-dive along the Mesoamerican Barrier Reef System or at the Museo Subacuatico de Arte, an underwater sculpture park. More experienced golfers should skip the on-site course in favor of the Jack Nicklaus Signature Golf Course at Moon Palace. And you can explore real pyramids at the nearby ruins of Chichen Itza and Tulum.

How to Get There

Paradisus by Meliá Cancun All Inclusive Resort
Boulevard Kukulkan Km 16.5
Cancun, 77500 Mexico

Reviews

4.5 Very Good 12573 Reviews
Amazing time, excellent service, Royal Service a MUST!
matac76

Had an excellent time visiting Paradisus Cancun! We upgraded to the Royal Service and ocean view! Well worth it! Alex was our "Butler" but he was more of a VIP host/concierge. From the moment we arrived we were treated with excellent service and catered to with shots of what is now my favorite tequila (Herradura). We dined at one of the properties every night of the week, or at the royal tower lounge, the palapa restaurant, or by the pool in our Bali Bed. We built rapport with the different servers who would rotate through the property. It was relaxing, entertaining, and you'd never have to leave the property if you didn't want to. The Royal service was adult only, it never got wild or loud, there were often groups of bachelorette parties, or couples, and it was easy to make friends with others who visiting. Everyone was so friendly.

Royal Service @ Paradisus
W2276SHeileenm

We thoroughly enjoyed our week long stay! The resort exceeded expectations but Royal Service was outstanding.
We enjoyed our time so much we’ve already booked for a return visit over the holidays!
Our thanks and compliments to the finest butler, Galdino! Thank you so very much for all you contributed to make our special birthday trip so memorable!
We must also send our deepest thanks to Valeria at La Palapa, Two Cesar’s, Oscar and MOISES!!! Aaron, you made our time at the royal service pool so special. We look forward to seeing all of you at año Nuevo!

Melia Group has abandoned this resort
Hessam M

No AC, money scamming, and filthy. Visited the resort August 19th with Family for a family retreat. Lobby was inhumanly hot. Concierge family is a total tourist trap ordered by Melia to defraud guests. They purposely lure you to chose concierge and confuse you by different wrist band colors. You ultimately pay for nothing extra as all the amenities are outdated, broken, and filthy. They tell you there are classes none of them either happen or gets cancelled. Food is below average. Most restaurants are under renovation and the Sushi bar is worse than middle of the road gas stations.

But if you think this is the end of my complaint, you are all wrong. Listen to this:

1- We signed up with another resort to participate in a 90 minute timesharing in return of a boat tour to Isla Mujeres Island with transportation to and from our Hotel. When we tried to leave the resort when the individual from the other hotel was picking us up. The hotel staff didn’t let us leave. They said we will accommodate what you have and match it with better. We listen cancelled the other guy and participated in their “90” (5 hours instead) time sharing scan. Melia group is actively pursuing guests in this resort. They did all sort of gimmicks to lure you into buying a membership in Melia Club, for $25k to $110k in return for a joke of a hotel chain. Anyways, when we finished the 5 hr long session, they sent gave us a ticket for a ferry instead of the boat from a place 40 minutes far from where we stayed and no transportation. It was so far that we even decided not to participate and let the ticket expire.

I keep the best for the last though,

2- At time of check in, you see a beautiful lady with open smile, making sure they get every dime in your pocket from you. They get all the charges at first and run your credit card. At check out, however, you see Pablo: who is Pablo? Pablo is a tall Mexican man making sure you will not leave the resort unless he gets what he wants. How? I tell you:

We booked Family Concierge for 4. At check in I asked if any ocean view room is available. They said yes for the day after. So, we moved to our main room the day after. At check out they put a $400 charge in front of me and I complained that this charge is illegitimate. Pablo in return says:
A. Managers not at resort at 8:00 Am and he wont call for the manager.
B- He wont let me leave the property unless I pay in full.
C- He will call security if I I ask for manager.
D- He says that the charges are for family concierge upgrade, which we already got included in our package.

A manager anyways arrives out of no where and after 45 minutes internal discussion in spanish, lady comes and say that Pablo was wrong and charges are not accurate.

So, my question is this: who asked Pablo to add those charges and under what reason they decided to remove those charges. Again in my humble opinion Melia has abandoned Paradisus and Mexican runs the place Mexican way. A guy like Pablo should not work at Family Concierge and instead must work as a bouncer for a strip club downtown.

And to Melia Group, while you are very busy luring people to invest in your club, it would be beneficial to have the AC run and the rest of the resort also and not only your timeshare office. We know you want our money to build more hotel for the father and son, but at least let the water be steady in the rooms and not shut off every other hour.

By the way, if you need to contact me to see the proof of my statements, I will be ready to send them to you.

Extremely disappointed customer. Instead of building new Hotels Melia, fix the ones you are already own.