Paradisus by Meliá Cancun All Inclusive Resort
What We Love
- The all-inclusive rate includes excellent à la carte meals, most alcohol, room service and non-motorized water sports
- Beach butler service and Balinese-inspired daybeds at the Royal Service pool
- The soothing citrus and honey wrap at the 5,000-square-foot Yhi Spa
What To Know
- Make dinner reservations at the best à la carte restaurants, such as Mole and Fuego, or risk missing out
- Spa treatments, golf rentals and dinner at Tempo, the fine-dining restaurant overseen by Michelin-starred chef Martín Berasategui, cost extra
- One pool is exclusive to the adults-only Royal Service wing, and another is reserved for those with Family Concierge service
- Book now and up to two children 12 and under stay and eat for free from May 1 to Dec. 22, 2016 (maximum two children per room; other restrictions apply); blackout dates: July 12 to August 22, 2016
- Free WiFi
- Golf Course
- Kids Club
- Parking On Site
- Room Service
In the middle of Cancún’s widest beach, a row of modern pyramids look out over the Caribbean and the Nichupte Lagoon. Although it’s massive and cast in concrete, the resort’s Mayan inspiration makes it a striking element of the Hotel Zone beachfront. Inside, an $8 million renovation completed in 2012 has refreshed the restaurants and bars with bold, contemporary looks. By day the setting is tropical: Huge skylights brighten the foyer in each pyramid, and vines cascade over nine stories of balconies. By night, red and purple lights transform the common areas into a club-worthy scene.
Bed & Bath
The 678 guestrooms are also modern, but with more classic refinement than the public spaces. Soft lighting in dark wood frames replaces headboards, making the inviting bed the focal point of each room. Tones of muted orange and pale maroon give a sense of place, as do black-and-white portraits of locals on the walls. Cool, marble floors run from the bedrooms to the large bathrooms, which have rainfall showerheads in standard tubs. Every room has a private balcony or terrace that faces either the sea or the lagoon, and those in the Royal Service and Family Concierge pyramids feature personal butlers and cell phones to ring for them.
One of the benefits of the size of the resort is its wide variety of dining options. After a breakfast buffet (with full-service juice and omelet bars), lunch and dinner options are à la carte. Reserve a table at Vento for wood-fired pizzas, or choose Bana, a funky sushi spot on wooden platforms. For more local fare, go casual with Blue Agave’s tequila and taco pairings — or upscale with Mole’s exceptionally executed Mexican dishes. There’s room for all on the wide white sand beach that made Cancún famous, and servers bring cold drinks to loungers around the four pools. Guests in the Royal Service and Family Concierge pyramids have exclusive access to private pools surrounded by hand-carved daybeds. There are also tennis courts, kayaks to rent, a huge fitness center and a nine-hole golf course. Treatments at the multilevel Yhi Spa are worth an extra splurge, and so is star chef Martín Berasategui’s tasting menu at Tempo. If you’re still looking for diversions, a daily schedule lists free activities, like Spanish lessons and tequila tastings.
In the Area
If you can pull yourself away from the powdery beach, the resort’s travel agents can arrange trips to snorkel or scuba-dive along the Mesoamerican Barrier Reef System or at the Museo Subacuatico de Arte, an underwater sculpture park. More experienced golfers should skip the on-site course in favor of the Jack Nicklaus Signature Golf Course at Moon Palace. And you can explore real pyramids at the nearby ruins of Chichen Itza and Tulum.
How to Get There
The hotel was very clean. The staff was very welcoming since the moment we entered. We were addressed by our names and staff went above and beyond.
Food was okay. Visiting Mexico I would have expected more authentic Mexican cuisine. In many of the restaurants the food was salty and the buffet had okay food.
My girlfriend and I are now returning from a seven night stay at the Paradisus Cancun. This was my third trip to the Cancun region and her first, so we both had different expectations and perceptions. Overall the Paradisus is a beautiful resort with exceptional staff. Here are a couple of our thoughts on the pros and cons so that you can make a more informed decision when choosing Paradisus:
- The service at Paradisus is phenomenal. We would highly recommend upgrading to the “Royal Service” if you have the means to do so and are not traveling with children. This service gives you access to a private pool (adults only), the ability to reserve a cabana bed by the pool at no extra charge, the ability to eat at the restaurant Lapalapa (the best breakfast we’ve ever had) and access to your own private concierge. We initially did not purchase the upgrade and found it annoying when we wanted to hang out with other couples that we met on the Royal Service side and were unable to. Trust us… it’s worth the extra money.
- All of the staff are very friendly, courteous and accommodating. Joel (a waiter in the Royal Service pool area and Marta (Club Melia concierge) deserve special recognition as they went above and beyond to make sure our every need was met. They truly do an outstanding job.
- OTIUM is the airport shuttle service that the resort recommends, so we utilized them. They were on time, safe drivers and courteous. They picked us up and dropped us off in a new Chevrolet Suburban with leather interior that was very clean and comfortable.
- We did not have a bad meal while staying at the resort. There is a lot of options for dining and even the buffet food was tasty! The duck at Enso is fantastic, the breakfast/lunch at Lapalapa is phenomenal and if you want to indulge, the tasting menu at Tempo is to die for (not included in all inclusive, but worth the money for a special occasion).
- We are timeshare owners through RCI and as such booked our reservations through them. This automatically put us under the Club Melia umbrella which changes where you check in/out in the resort and who your point of contacts are when you are a guest. This made it very difficult for us to upgrade to the Royal Service a few days into our trip which was absolutely ridiculous. I have no idea why Club Melia cares which room that we stay in if you are willing to pay the upgrade fee.
- The resort has aging accommodations. For example:
1. The deck at one of the bars, Cocos, is in need of repairs
2. There is very little air conditioning (if any) in the main common areas
3. There were no electrical outlets next to the beds or behind the night stands. The outlets that they did have in the room (I believe that there were three outlets in total) were worn out and loose which made charging your devices a very taunting task.
4. The internet is hit or miss
5. We were always competing for the elevator with service staff as there were no service elevators for them to utilize. This occasionally created some long wait times to get to the fourth or fifth floor if you didn’t want to or were unable to hike that many stairs.
6. Lighting when eating at the outside venues was often very limited
- It was occasionally difficult to get ice as they pre-bag ice in freezers on the first floor of each building. These bags seem to go fast and there didn’t appear to be a big rush in replenishing them.
- At the resort it was easy to exchange money from dollars to pesos, but you are able to exchange pesos to dollars
- There are no alcoholic drinks available when you are checking in on the Club Melia side, but they are available if you are checking in to the main entrance. At all of the other resorts that we have stayed at (Palace resorts, etc) this was a service provided to club members as well
- There is limited availability at several of the reservation required restaurants on the resort. Do yourself a favor and make sure you make your reservations for the rest of your stay the day that you arrive!
General advice for traveling to Cancun -
- Make sure to tip your service staff liberally as most of them are dependent on this as their primary source of income. The minimum wage in Mexico is $7/day. Most people work 6, 12 hr days/wk.
- We don’t see much reason to switch your currency to pesos as almost all places accepted US dollars or credit cards. Ensure that you bring plenty of smaller bills ($1, $5, $10) for gratuities.
- Cancun is fairly safe to explore. We had a great time exploring the shops, and culture. Cabs are fairly expensive ($9-25 each way). The bus is $1, but is often very crowded.
- Bring sun block with you as it is expensive at the hotel. If you’re fair complected make sure that you buy at least 50 spf, apply it liberally and frequently. You don’t want to ruin your vacation with a terrible sun burn.
- If you’re tall or plus size, don’t forget any clothing, it’s difficult to purchase long pants or large shoes in Cancun. The longest pants that we found were a 32 inseam and size 12 shoes.
We are family of 5 and just came back from this beautiful resort. It was actually our second time there. We went many other places in Cancun but I think Paradisus is the best so far. So much to do and so much fun everyday for adults and kids. There is a mini club with lots of activities. The girls working there are so nice and dedicated to the kids.
They also have great shows. Michael Jackson is the best! You must watch it!
Also service and restaurants are really good. Variety of foods for every taste. If you go in Naos buffet look for Guadencio and Christian. They were our waiters. Kids love them. They are always very friendly and with a nice sense of humor. Also the ladies working on the front of the restaurant are so helpful and so polite. Thank you Mariza, Michelle, Melissa and Sonya! I am sorry I didn’t get all the names. But there are more nice people working there. You will see.
We stayed in family concierge. So we got help from our butlers Gloria and Maria. Thanks so much to them and also their manager Leslie. It is nice because they help you any time with anything you need. We forgot kids sun block and they gave us right away. We didn’t like the first room we got but they changed with a nicer one right away. Leslie waned to know everything what we like or we don’t and she wrote down. We can see she really cares about the family concierge guests. They all do great job helping families to have a great vacation in their resort.
My favorite activity was zumba in the mornings with Eric. He is such a great instructor. And so fun to dance with. I love his style and the music he picks every day. I can’t wait to be back there and do it again. You should do it too! After breakfast go at the pool and shake it off! ;)
Cons: What we didn’t like is that there were too many people end of June and first week of July. And also too hot. Best time to visit Mexico is early December from our experience. Weather is much cooler and less people around that time.
Also there were lots of seaweeds this time. We never experienced this before. Always the beach was so clean and so beautiful. We visited Cancun in different months like February, March, April, May and December. June is the worst :( Hot, too many people and lots of seaweeds. Other than this everything was great!
Thanks to all the workers in Paradisus for making us feel so welcomed and special.
We miss you and we will see you very soon!
Once we arrived in CUN, we grabbed a cocktail (bar outside airport is great!) to sip while we waited for our private transfer to the Paradisus. The airport was busy and the driver took about 30 minutes to arrive due to all the traffic around the airport> . The short drive to the Paradisus (20 minutes) was very pleasant.
There are two check-in areas at the main building, one for couples and another for families and groups. It was busy and took a few minutes but very pleasant and cool waiting area.
The resort has several lodging buildings, with each number being further from the main lobby area. This could be good or bad depending on how you look at it! We were in building 4 which was closer to the restaurants and the disco.
Our room was absolutely great! We overlooked the pool and beach area. It was beautiful and very clean.
Pool and Beach - we spent most of our time at the stunning pool. They had wait service that was great. Very friendly and attentive! There were daily dance lessons poolside, live music, water shows......all good. There are also cabanas that can be rented for the day (or week!) that include an amazing lunch with fresh seafood, fruits, veggies, and a bottle of champagne. We did this one of the days and it was a highlight of the trip. This pool is overlooking the beach, so you have the best of both worlds. Down towards the 5th building (more of the family area) there is a shallower area for kids to hang out too.
There are multiple pools - including an all adult option.
The beach was great! there is plenty of room to room; a volleyball court; and beach toys.
All of the food and the staff were great. We enjoyed sitting in the open air dining area and trying the different restaurants.
There was nightly entertainment - which we enjoyed!! From traditional Mexican dancing to a Cirque-type show...every night was different and fun.
It happened to be Super Bowl in the US and the hotel put on an outstanding spread in their conference center with big screen tv's, lots of food, football themed cupcakes just to name a few. Super fun.
We were sad to leave. We had a great time and look forward to going back!! As a couple, next time we will stay in the "Royal Area" (for adults.) However, we were there in February and would be just as happy staying in the main resort too.
How often you get better than expected :)
Paradisus gave us that experience. We enjoyed every moment we stayed there. I really hope we have hotels like Paradisus in more places around the world. I really doubt we can really find one.
If we had child care service few more hours after 9 PM it would have been great.