4.5
Very Good 12212 Reviews
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This Hotel meets our standards
Our editors have been here and it has met our standards

What We Love

  • The all-inclusive rate includes excellent à la carte meals, most alcohol, room service and non-motorized water sports
  • Beach butler service and Balinese-inspired daybeds at the Royal Service pool
  • The soothing citrus and honey wrap at the 5,000-square-foot Yhi Spa

What To Know

  • Make dinner reservations at the best à la carte restaurants, such as Mole and Fuego, or risk missing out
  • Spa treatments, golf rentals and dinner at Tempo, the fine-dining restaurant overseen by Michelin-starred chef Martín Berasategui, cost extra
  • One pool is exclusive to the adults-only Royal Service wing, and another is reserved for those with Family Concierge service
  • Book now and up to two children 12 and under stay and eat for free from May 1 to Dec. 22, 2016 (maximum two children per room; other restrictions apply); blackout dates: July 12 to August 22, 2016

Amenities

  •  Babysitting
  •  Bar
  •  Free WiFi
  •  Golf Course
  •  Gym
  •  Handicap Accessible
  •  Kids Club
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Room Service
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
All-inclusive Family Lobby Modern Resort Tropical tree Garden green building botany plant backyard flower yard woodland Forest botanical garden outdoor structure Jungle rainforest lawn landscape architect pond bushes surrounded

Overview

Mayan-inspired megaresort on Cancún’s widest beach, with all-inclusive dining, four pools and a nine-hole golf course

The Look

In the middle of Cancún’s widest beach, a row of modern pyramids look out over the Caribbean and the Nichupte Lagoon. Although it’s massive and cast in concrete, the resort’s Mayan inspiration makes it a striking element of the Hotel Zone beachfront. Inside, an $8 million renovation completed in 2012 has refreshed the restaurants and bars with bold, contemporary looks. By day the setting is tropical: Huge skylights brighten the foyer in each pyramid, and vines cascade over nine stories of balconies. By night, red and purple lights transform the common areas into a club-worthy scene.

Bed & Bath

The 678 guestrooms are also modern, but with more classic refinement than the public spaces. Soft lighting in dark wood frames replaces headboards, making the inviting bed the focal point of each room. Tones of muted orange and pale maroon give a sense of place, as do black-and-white portraits of locals on the walls. Cool, marble floors run from the bedrooms to the large bathrooms, which have rainfall showerheads in standard tubs. Every room has a private balcony or terrace that faces either the sea or the lagoon, and those in the Royal Service and Family Concierge pyramids feature personal butlers and cell phones to ring for them.

Beyond

One of the benefits of the size of the resort is its wide variety of dining options. After a breakfast buffet (with full-service juice and omelet bars), lunch and dinner options are à la carte. Reserve a table at Vento for wood-fired pizzas, or choose Bana, a funky sushi spot on wooden platforms. For more local fare, go casual with Blue Agave’s tequila and taco pairings — or upscale with Mole’s exceptionally executed Mexican dishes. There’s room for all on the wide white sand beach that made Cancún famous, and servers bring cold drinks to loungers around the four pools. Guests in the Royal Service and Family Concierge pyramids have exclusive access to private pools surrounded by hand-carved daybeds. There are also tennis courts, kayaks to rent, a huge fitness center and a nine-hole golf course. Treatments at the multilevel Yhi Spa are worth an extra splurge, and so is star chef Martín Berasategui’s tasting menu at Tempo. If you’re still looking for diversions, a daily schedule lists free activities, like Spanish lessons and tequila tastings.

In the Area

If you can pull yourself away from the powdery beach, the resort’s travel agents can arrange trips to snorkel or scuba-dive along the Mesoamerican Barrier Reef System or at the Museo Subacuatico de Arte, an underwater sculpture park. More experienced golfers should skip the on-site course in favor of the Jack Nicklaus Signature Golf Course at Moon Palace. And you can explore real pyramids at the nearby ruins of Chichen Itza and Tulum.

How to Get There

Paradisus by Meliá Cancun All Inclusive Resort
Boulevard Kukulkan Km 16.5
Cancun, 77500 Mexico

Reviews

4.5 Very Good 12212 Reviews
Decent, but expected so much better
Reviewed 9 hours ago

I was told there that the Paradisus is 35yo and is about to close for a 1 yr (or more) renovation. I would've liked to have known that ahead of time. I'm going to make what could be a LONG review into one as short as possible. The resort hotel is huge consisting of five pyramid sections though you'll only be in the main one and the one with your room. A/C throughout is lacking and can be uncomfortable even in the restaurants. We used the royal service which permitted almost all food and drink and private pool and beach area so that was a good thing for the most part. However, the pool area was marked non-smoking but the same daily set of a-holes thought they were above it and were not stopped by pool staff. Sodas were mostly zero-calorie and served barely cool - we ALWAYS had to ask for ice. Even regular canned Coke didn't taste quite right though. In-house restaurants disappointed, the morning juices seemed watered, and the food throughout was flavorless. Restaurants in Cancun were much better but were no bargain. Our royal service jr suite was passable but not memorable. The 42-in LCD tv had 40+ channels but only 3 were English speaking, so I was thrilled that my Fire TV stick with Dish Network app worked there - though I did accidentally leave the remote there which no one contacted me about, so that's a $30 unforced error. There were popular water sports available right there on the beach but at stupid, greedy pricing (parasail $65ea, jetski $75ea for 1/2 hr). People, they'll only drop the pricing to reasonable levels if you refuse to support those ridic prices. Tips: the later you book, the better the pricing. Change about $75 to Pesos if you plan to do light shopping in the area. Also, anything of any value to you must be stored in the room's safe or your locked luggage. We had something of minor value go missing after our first maid service so that was another disappointment. It was a decent trip overall but I wouldn't return there, though it may be better after renovations and they are building a new Paradisus on the north end so maybe that'll be better, too.

Came for a graduation present, not disappointed!
Reviewed 17 hours ago

Our stay at Paradisus was an extremely wonderful experience, and I would recommend to anyone seeking the laid back environment. There was minimal partying and antics, this is more of a family style resort. It is one of those places where you can relax and unwind yet it is close enough to the night life that you can go out. The beaches and grounds were very well maintained, and the hotel staff was extremely friendly. Every time you’d pass an employee they would greet you with a smile and warm hello. The restaurants on the property were all very tasty, I highly recommend going into Enso and talking to Jesus. He and his wait staff (Roman and Nicolas) were nothing less than incredible. They also have services for the kids, and staff to make their stay fun and safe.

Wonderful
Reviewed 1 day ago

Out of the dozens of resorts I've utilized in Cancun, this is by far the best. Service, food, cleanliness, atmosphere is top notch. I would highly recommend it to anyone looking for a resort in Cancun and I cannot wait to go back.

Package of pleasant
Reviewed 2 days ago

Initially we booked a lagoon view room and done an update in the first day. The upgrade was well worth the extra amount we paid. The hotel structure is simple, 5 pyramids linked to each other and third one is being largest and contain most restaurants, indoor garden, shops and reception. It is used for daily performances as well. so if you prefer quietness at night, go for either other pyramids or top floor. We received a room in 5th floor between second and third (main) pyramid and noise didn't bother us at all.
In terms of restaurant selection, we prefer the all the restaurants however Mole (authentic Mexican - à la carte) and blueagave (tacos, enchiladas..etc) was our favourite. You can book the excursions through hotel and it is slightly expensive than booking online. However we recommended to try the aqua world activities like Jungle Tour (riding a boat, snorkelling), Isla Mujeres tour.
We had an amazing 7 days in the hotel and the service is excellent. The staff we dealt with are very friendly professionals and ease your stay. We highly recommend Paradisus.

Perfect!
Reviewed 2 days ago

The service was outstanding, we couldn’t ask for better. Small details as wet towels when you come to the hotel and is hot outside or waiters going around the pool with fruit sticks are just amazing. Some people like Jaime (Guest services) or Karina in the Coco’s bar, made our weekend just perfect. I wish i could remember all names of the nice people in there. Please Melia, praise your workers as they make people’s vacation a memorable experience