4.5
Very Good 11497 Reviews
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This Hotel meets our standards
Our editors have been here and it has met our standards

What We Love

  • The all-inclusive rate includes excellent à la carte meals, most alcohol, room service and non-motorized water sports
  • Beach butler service and Balinese-inspired daybeds at the Royal Service pool
  • The soothing citrus and honey wrap at the 5,000-square-foot Yhi Spa

What To Know

  • Make dinner reservations at the best à la carte restaurants, such as Mole and Fuego, or risk missing out
  • Spa treatments, golf rentals and dinner at Tempo, the fine-dining restaurant overseen by Michelin-starred chef Martín Berasategui, cost extra
  • One pool is exclusive to the adults-only Royal Service wing, and another is reserved for those with Family Concierge service
  • Book now and up to two children 12 and under stay and eat for free from May 1 to Dec. 22, 2016 (maximum two children per room; other restrictions apply); blackout dates: July 12 to August 22, 2016

Amenities

  •  Babysitting
  •  Bar
  •  Free WiFi
  •  Golf Course
  •  Gym
  •  Handicap-accessible
  •  Kids Club
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Room Service
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
All-inclusive Family Lobby Modern Resort Tropical tree Garden green building botany plant backyard flower yard woodland Forest botanical garden outdoor structure Jungle rainforest lawn landscape architect pond bushes surrounded

Overview

Mayan-inspired megaresort on Cancún’s widest beach, with all-inclusive dining, four pools and a nine-hole golf course

The Look

In the middle of Cancún’s widest beach, a row of modern pyramids look out over the Caribbean and the Nichupte Lagoon. Although it’s massive and cast in concrete, the resort’s Mayan inspiration makes it a striking element of the Hotel Zone beachfront. Inside, an $8 million renovation completed in 2012 has refreshed the restaurants and bars with bold, contemporary looks. By day the setting is tropical: Huge skylights brighten the foyer in each pyramid, and vines cascade over nine stories of balconies. By night, red and purple lights transform the common areas into a club-worthy scene.

Bed & Bath

The 678 guestrooms are also modern, but with more classic refinement than the public spaces. Soft lighting in dark wood frames replaces headboards, making the inviting bed the focal point of each room. Tones of muted orange and pale maroon give a sense of place, as do black-and-white portraits of locals on the walls. Cool, marble floors run from the bedrooms to the large bathrooms, which have rainfall showerheads in standard tubs. Every room has a private balcony or terrace that faces either the sea or the lagoon, and those in the Royal Service and Family Concierge pyramids feature personal butlers and cell phones to ring for them.

Beyond

One of the benefits of the size of the resort is its wide variety of dining options. After a breakfast buffet (with full-service juice and omelet bars), lunch and dinner options are à la carte. Reserve a table at Vento for wood-fired pizzas, or choose Bana, a funky sushi spot on wooden platforms. For more local fare, go casual with Blue Agave’s tequila and taco pairings — or upscale with Mole’s exceptionally executed Mexican dishes. There’s room for all on the wide white sand beach that made Cancún famous, and servers bring cold drinks to loungers around the four pools. Guests in the Royal Service and Family Concierge pyramids have exclusive access to private pools surrounded by hand-carved daybeds. There are also tennis courts, kayaks to rent, a huge fitness center and a nine-hole golf course. Treatments at the multilevel Yhi Spa are worth an extra splurge, and so is star chef Martín Berasategui’s tasting menu at Tempo. If you’re still looking for diversions, a daily schedule lists free activities, like Spanish lessons and tequila tastings.

In the Area

If you can pull yourself away from the powdery beach, the resort’s travel agents can arrange trips to snorkel or scuba-dive along the Mesoamerican Barrier Reef System or at the Museo Subacuatico de Arte, an underwater sculpture park. More experienced golfers should skip the on-site course in favor of the Jack Nicklaus Signature Golf Course at Moon Palace. And you can explore real pyramids at the nearby ruins of Chichen Itza and Tulum.

How to Get There

Paradisus by Meliá Cancun All Inclusive Resort
Boulevard Kukulkan Km 16.5
Cancun, 77500 Mexico

Reviews

4.5 Very Good 11497 Reviews
Overall good except service
Reviewed 1 day ago

The hotel is full of green plants, huge and have many food choices. The beach thus is long and have much fun. It's worthwhile to take a walk inside the hotel and there are so many places to relax. The staff overall are smile-less and not very polite except those who are serving on the beach and front desk. Our room must be newly painted and we can smell it. There's no bath tub. The food in Fuego was great but too slow. The waiter's English is not so good but have great attitude. The Japanese food is average, not very fresh. The drinks on the beach has much water in it.

Could Be So Much Better
Reviewed 1 day ago

Breathtaking lobby, spectacular facility. On first glance, this is a great place until you start to stay there and experience the frustration.Starting with the bedroom, don't try and sit on the hide a bed couch for any length of time. Your back will thank you. We actually stuffed some pillows under the couch cushions to try and get a comfortable seat while watching TV. It helped. We didn't have anybody sleeping on the hide a bed, but I'm sure they would hate it.The food selection is spectacular. Just don't expect the food to be hot, and don't expect to eat it on a stable table. Seriously ... 9 out of 10 tables at the resort wobble like a weeble. If I ever go back to this hotel, I'm bringing a few wedges for the tables and the lounge chairs.Call the front desk when you're leaving the room for a while and ask them to clean your room or your room won't get cleaned that day. Turndown service was hit and miss. Sometimes we got it, other times we didn't. Bring your own face towels. We never got any.The practice is that people reserve choice pool locations and palapas around 7:00 am. One day, we put out our towels at 7:00 am only to return an hour later to find that our towels had been removed as the entire pool area was reserved for a private function later in the day. The hotel management removed from service about 20% of the pool chairs affecting all those in the resort that were not part of the private event.Pool service was spectacular. Shout outs to Flo, David, Sergio, Luiz, Elliott and Michael. They kept us comfortable and hydrated.

Very good and clean hotel. Only complaint .. need more vegetarian/vegan options
Reviewed 2 days ago

Here is my detailed review

- Beach: The Cancun beach is clean with stunning clear blue water. Hardly any weed, crabs or shells. I walked barefoot all the time on the beach.

- Hotel: very clean and nice. Awesome views. Well laid out. AC is pretty good. The inside area with lots of plans and tree is beautiful.

- Room: Had a simple two double bed room. I would say the rooms are good like most decent hotels in USA/Canada. We had a lagoon facing room which I liked.

- Food: My biggest pet peeve was lack of choice for vegetarians/vegans. Basically the food was not labelled properly e.g. you would find a fish dish labelled vegetarian and there would be a baked beans dish called baked beans, bean stew, falada or something and it would be a guess to know if its vegetarian or not. We had to keep asking what is veg .. quite a pain. And our food options were limited.

But then we discovered one of the restaurants Enso and their chef Marcos and the very friendly and caring waiters Gabriel and Frank were awesome. They made up some very nice Indian vegetarian dishes which got us some respite from the routine fries and pasta :)

- Entertainment/Activities: Entertainment is good. Saul even took me out Kayaking alone on the lagoon (even though no one else showed up). The best entertainment for me was the African dance group and also the 4 person band who also did the retro night. My only complaint was the information on entertainment or activities is not very clear, the receptionist/front desk give a lot of incorrect information. Find someone wearing a blue shirt and ask them. It would be nice if the hotel gave out a print out of the weekly activities on check-in. We somehow stumbled upon one on day 3 of our stay.

- Kids club: Kudos to all the people who take care of the kids and keep them busy. Give all the staff a free massage :)

- Spa/Massage: We never used it. One thing I would say is the spa/massage was way too expensive. You expect Mexico to be cheaper then USA/Canada but this place wasn't so.

- Excursions: Quite expensive and remember to add in all the hidden charges. We did the Aqua World subsee explorer which was pretty good, but I would say still overpriced for the $190 it cost us for 2 adults + 2 children.

- Staff: All very friendly and nice. I can't complain about the staff. In fact I think I tipped much more then my stingy self normally does :)

In a nutshell, the only issue I really had was the restaurants did not really think or cater to vegetarians or vegans.

Great Stay, But Needs Some Improvements
Reviewed 2 days ago

I stayed here for the first time in June with my husband and 2-year old toddler. Initially I booked a room at Westin Lagunamar, but switched over to Paradisus because it's all-inclusive and the pricing was actually about the same. All the positive reviews are pretty much spot on, so I won't waste your time elaborating on those points; instead, I'll provide some insights on how to make your stay a lot better.

1) There are five pyramids and #3 houses the restaurants, shops, and kids center. If you're traveling with a small child like we did, you'll want to stay in this pyramid or in a flanking pyramid; otherwise, prepare to do a lot of walking.

2) You get great views on the ocean-side, but that is where the main pool is located. On certain nights, they put on shows with loud music and lights, so if you’re looking for peace and quiet opt for the laguna side. We found the view enjoyable and did not have to deal with any noise issues.

3) There are two rooms in the entire property that do NOT have balconies. We didn’t know this until we checked into the room, but the front desk accommodated our request to change rooms. Just ask about this detail before accepting the room assignment. (In case you’re wondering, the difference with a non-balcony room is the larger space. It has a dedicated sitting area, mini kitchen, bedroom with a door, and larger bathroom.)

4) The two kiddie pools are located at the end of the property near pyramid #5 and the water is about two feet deep. There’s also a small playground and bathroom up the hill. We showed up before or by 8:30am every day during our stay and didn’t have a problem getting loungers with an umbrella, but MANY were empty with only towels on them. Annoying? Very.

5) We didn’t get the Family Concierge package because our toddler was too young to fully utilize the services and we were okay making our own dinner reservations.

6) You’ll need a reservation for most of the restaurants except Naos and Blue Agave. Technically you need one for Enso too, but it’s never full and for good reason—the food is so-so. We’ve found if you don’t call right when the phone lines open up in the morning then you won’t get a reservation. The best way around this to show up at the restaurant around 6:15pm and ask the hostess if there are any no-shows. Most of the time guests go on day excursions and don’t make it back in time for their reservation. This method NEVER failed us. (Or, buy the Concierge package and have a staff member handle all your reservations.)

7) If you love playing in the ocean with your children, this is NOT the resort for you. The water is very rough and there’s a lot of seaweed. With this said, the beach is relatively well-kept (tho cigarette butts abound) and we’ve never had an issue getting a palapa, even at 10:30am. The outdoor showers are very weak, but will get the job done.

8) The main swimming pool is HUGE, but 85% of it is six feet deep, which makes it pretty much impossible to get a drink from the swim-up pool and carry it back to your lounger. Most people congregate on the steps, so if you’re hanging out there with your children be prepared for a lot of foot traffic and obnoxiously large floating devices.

9) There’s an on-site gift shop that is stocked with everything you could possibly need from diapers to cold medicine to floaties. Prices are inflated, but surprisingly not by much.

9) Naos is a buffet-style restaurant, but don’t be a jerk and load up your plate then toss 50% of it away. Sample a few items, then go back for the stuff you really like. There’s no need to waste food!! Coffee is actually good, but drinks are very weak.

10) The lines at the check-in desk can be very long and painfully slow, so be prepared to wait. If not offered, feel free to ask for a bottle of water and cooling towel. If you have kids, they can provide a small bottle of juice.

11) Try to get breakfast before 9am or be prepared for long lines and mayhem.

I think that about covers it. If you have any questions, feel free to message me directly. Enjoy your vacation!

There are better hotels in Cancun for this price
Reviewed 2 days ago

Stay in a newer hotel, no friendly staff at pool bar, the check in personnel not friendly, show at night not good, boring hotel, water leak at the room, we had to call twice and go to the reception to get it fixed.