79%
Members Recommend
4.5
Very Good 6624 Reviews
Jetsetter Verified
This Hotel meets our standards
Our editors have been here and it has met our standards

What We Love

  • The all-inclusive plan covers three daily meals, beverages served by the glass (including alcohol) and use of tennis courts. See Details tab above for more inclusions and info
  • Three-Bedroom Villas are perfect for families and groups
  • Catching rays in the pool’s submerged lounge chairs
  • Swinging bar stools at Kuku’s Beach Bar
  • Spicy tuna rolls served poolside
  • Read our 48 hours on the Riviera Maya for tips on what to see and do, as well as where to eat

What To Know

  • Restrictions apply to dining in the two gourmet restaurants: one time for stays of three to four nights, two times for stays of five to six nights and three times for stays of seven nights or more
  • This isn’t a party-hard hotel; nightlife is limited to buffet dinners and the lobby bar
  • Book early to eat at Da Vinci or Deva restaurant
  • Shops and restaurants are a 10-minute cab or bus ride away
  • Prebooked airport transfers are more affordable than cabs
  • WiFi costs $14.95 per day

Amenities

  •  Babysitting
  •  Free WiFi
  •  Gym
  •  Handicap-accessible
  •  Kids Club
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
Beach Beachfront Hot tub/Jacuzzi Luxury sky chair swimming pool leisure property Resort Villa lawn Pool lined shore swimming

Overview

The Review

With a stay at Omni Cancun Hotel & Villas All Inclusive in Cancun (Hotel Zone), you’ll be convenient to Aquaworld and Playa Delfines. This 4-star resort is within close proximity of El Rey Ruins and Playa Ballenas.

Make yourself at home in one of the 375 air-conditioned rooms featuring MP3 docking stations and free minibar items. Rooms have private balconies. Flat-screen televisions with cable programming provide entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers.

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You’re sure to appreciate the recreational amenities, which include 3 outdoor swimming pools, outdoor tennis courts, and a health club. Additional features include complimentary wireless Internet access, concierge services, and supervised childcare/activities.

This resort is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Grab a bite at one of the resort’s 8 restaurants, or stay in and take advantage of 24-hour room service. Relax with a refreshing drink at a beach bar, a poolside bar, or one of 3 bars/lounges. A complimentary hot/cold buffet breakfast is served daily.

Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Event facilities at this resort consist of a conference center and meeting rooms. Free valet parking is available onsite.

How to Get There

Omni Cancun Hotel and Villas All Inclusive
Blvd. Kukulkan, L-48 KM. 16.5 M.53
Cancun, 77500 Mexico

Reviews

4.5 Very Good 6624 Reviews
Best Service!
Reviewed 1 day ago

We absolutely love this hotel! I’ve been to Cancun 5 times and this was the 2nd time we stay at this resort! Great entertainment every single night and we ate at the buffet almost every night. There is one waiter named Jose Martiniano. He is the best waiter I’ve ever had in the USA or Mexico. He was just so wonderful to us. We asked to sit in his section everytime we went in. They should give him a promotion for how good he is. We chose to to come back to the Omni because of the people they have including Joe down by the towel station. Everyone is so friendly saying good morning to us and good evening. We will definitely be coming back again to see these people.

Great Hotel for Stress Free Vacation
Reviewed 2 days ago

This was our 2nd visit to the Omni Cancun in the past 18 months. We had such a great experience in 2017, we decided to do it again. We chose the all inclusive option which, in my opinion, is a terrific way to go.
The staff could not be more helpful and attentive. They go above and beyond what one would normally expect to be sure that you have everything you need. We had deluxe, ocean front rooms for both of our visits. The rooms are well furnished and very comfortable.
Food options are plentiful. From the pool grill to sushi and the main dining area, which is a well done buffet. There are only 2 "nice" restaurants: the Asian and the Italian. Both require reservations. If you can't get the times you want, go anyway. Neither was full and could not take walk ups.
Bars are everywhere. One complaint is that the drinks, as prepared, have very little alcohol. However, if you ask, the bartenders will add an extra pour for you. Another complaint: for a resort in Mexico, the margaritas are TERRIBLE.

Celebrating 50 Year Anniversary with friends
Reviewed 2 days ago

The entire property was great, all areas of the hotel were well built, mostly Marble and well maintained. Our First night room was a bit disappointing, room 1201, very convenient, but noisy. Accommodations were made available on an upper floor, room 1943, This view was much better, on the Ocean side overlooking the Caribbean.
There were 8 restaurants and we tried most of them. All were good, but the Italian (DaVinci's) and the Asian restaurants were the best. All staff and employees of the hotel and dining venues were very helpful, friendly and considerate. The drinks and food was all inclusive, the drinks mostly average.
The pools were numerous and very well kept. The beach had plenty of lounge space and thatched roof shades over them. We had a great time and were very relaxed. Very pleased with the week.

AVOID THIS PLACE - SHOULD NOT BE A 4/5 STAR RESORT
Reviewed 4 days ago

When we first arrived we were given a room beside the next door - which is under construction. We thought we'd give it a try but when we entered the room the first thing we noticed was blood on the curtains! I went to the front desk, waited in line, and asked to change rooms. After a long wait because of "availability" we moved all of our stuff to another room and were given 2 double beds and told we could push them together. I again waited in line, because we had upgraded to a king bed. They gave me a 3rd room key and assured me this room was a king bed - only to find out once I went BACK upstairs it was another double. I stood in line a 4th time and this time asked to talk to the manager Jose. He was EXTREMELY rude and when I told him we had been going through this process now for 2 hours he responded, "no you haven't, don't tell me that." I requested an upgrade for the inconvenience and he told us that they didn't have one available. However on check in the concierge asked me if I wanted to upgrade to oceanview so that was a load of BS. Just another FYI the beds are very hard and uncomfortable and the decor is in need of an upgrade.

Once we got settled in our room we decided to check in with concierge and make reservations for dinner. Concierge informed us that they were fully booked through our stay and we could not make any dinner arrangements besides the buffet.

After yet another disappointment we decided to check out the pools and beaches. We went to the desk to get towels only to find out that they were OUT OF BEACH TOWELS!!! Are you kidding me?!? A 4/5 star resort ON THE BEACH out of towels?!

The 2 good things I will say - Da Vinci is amazing (men make sure you pack a collared shirt; even a nice black shirt won't cut it). We were able to show up and ask the hostess nicely if anyone had cancelled. FYI closed on Saturday which makes no sense because it's probably the resorts busiest day. And secondly the beaches are amazing, but that really had nothing to do with the resort itself.

Amazing experience
Reviewed 4 days ago

Excellent hotel kids club was amazing my kids loved Felicia she was very sweet and patient with them!
In general service was friendly. Everything was clean, front desk responded right away to any Iinquiry.