79%
Members Recommend
4.0
Very Good 2535 Reviews
Jetsetter Verified
This Hotel meets our standards
Our editors have been here and it has met our standards

What We Love

  • The all-inclusive plan covers three daily meals, beverages served by the glass (including alcohol) and use of tennis courts. See Details tab above for more inclusions and info
  • Three-Bedroom Villas are perfect for families and groups
  • Catching rays in the pool’s submerged lounge chairs
  • Swinging bar stools at Kuku’s Beach Bar
  • Spicy tuna rolls served poolside
  • Read our 48 hours on the Riviera Maya for tips on what to see and do, as well as where to eat

What To Know

  • Restrictions apply to dining in the two gourmet restaurants: one time for stays of three to four nights, two times for stays of five to six nights and three times for stays of seven nights or more
  • This isn’t a party-hard hotel; nightlife is limited to buffet dinners and the lobby bar
  • Book early to eat at Da Vinci or Deva restaurant
  • Shops and restaurants are a 10-minute cab or bus ride away
  • Prebooked airport transfers are more affordable than cabs
  • WiFi costs $14.95 per day

Amenities

  •  Babysitting
  •  Free WiFi
  •  Gym
  •  Handicap Accessible
  •  Kids Club
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
Beach Beachfront Hot tub/Jacuzzi Luxury sky chair swimming pool leisure property Resort Villa lawn Pool lined shore swimming

Overview

The Review

With a stay at Omni Cancun Hotel & Villas All Inclusive in Cancun (Hotel Zone), you’ll be convenient to Aquaworld and Playa Delfines. This 4-star resort is within close proximity of El Rey Ruins and Playa Ballenas.

Make yourself at home in one of the 375 air-conditioned rooms featuring MP3 docking stations and free minibar items. Rooms have private balconies. Flat-screen televisions with cable programming provide entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers.

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You’re sure to appreciate the recreational amenities, which include 3 outdoor swimming pools, outdoor tennis courts, and a health club. Additional features include complimentary wireless Internet access, concierge services, and supervised childcare/activities.

This resort is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Grab a bite at one of the resort’s 8 restaurants, or stay in and take advantage of 24-hour room service. Relax with a refreshing drink at a beach bar, a poolside bar, or one of 3 bars/lounges. A complimentary hot/cold buffet breakfast is served daily.

Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Event facilities at this resort consist of a conference center and meeting rooms. Free valet parking is available onsite.

How to Get There

Omni Cancun Hotel and Villas All Inclusive
Blvd. Kukulkan, L-48 KM. 16.5 M.53
Cancun, 77500 Mexico

What to Pack for Cancun

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Reviews

Average food and entertainment, nice pools, rooms, and beach, friendly staff
ksh_029

Our room was nice with 2 double beds and a nice view. The pools were beautiful and we really enjoyed the lounge chairs that were part of one of the pools. The food was mediocre at best with many meals disappointing, including at the Pina restaurant and DaVinci's (both required reservations but food was so-so).

For the entertainment we saw the Burlesque Show, which was awful (they need to find someone who knows how to shine a spotlight and dancers that can be synchronized). The fire show was AMAZING!!! The karaoke was disappointing as it was cut short in order to allow for live entertainment. The live entertainment was good but we would have liked to have it after the karaoke was finished. Also, the disco is basically non-existent. Opened at 11 p.m. on Friday so there was a large lull in between when the fire show ended and the dancing started and then once we went to dance it was in the Asian restaurant and was pretty lame. There needs to be something to do at night after 10 p.m., which didn't seem to be the case.

The staff was super friendly, especially the bartenders and servers in the Lobby Bar! The place was not crowded (in November) so we always could get a pool chair, which was a perk! Overall, we had a fun time but there were many areas that needed improvement to get a review higher than "average" from this traveler.

Recommended for AMAZING Customer Service
GabrielaGonzalez93

We stayed November 2019 and out of everything the resort had to offer, NOTHING beats their customer service. They are equally friendly and helpful to everyone and housekeeping was the best I've ever had. They make sure you are well taken care of and that speaks volumes to how they manage and train their staff. The entertainment group was something my boyfriend particularly enjoyed. They keep things fun at the main pool with lots of games, trivia, and a staff who seem to genuinely love their job. I loved their serving staff at the breakfast/lunch buffet who was accommodating, friendly, and did their best to give you top tier service. The only reason this Resort didn't receive a full 5 stars from me was the quality of the food/drinks. Our Coke always tasted watered down, our mixed drinks tasted watered down, the dressings tasted watered down, the Italian pasta (served at the buffet) needed more spices, the omelet was cooked poorly, and at one point their Chile Verde tasted watered down. My boyfriend and I agreed that the place is exceptional but the food needs a boost.

Amazing experience and staff
mempey21

I had an amazing week long trip with close friends for a wedding. The resort was everything we could've asked for and more. The staff at the resort were incredible! They made us feel like family. We honestly cant thank them enough. There are so many staff that were so good to us but I'd like to especially thank Alex, Orlando Arcia,Linda, and Consuelo Berronez at the lobby bar and restaurant and Eduardo Canche at Pina Colada andEsteban, Miguel, and Luis! They were so welcoming and made our experience exceptional! I would highly recommend the Omni Cancun Resort to others.

Michael