82%
Members Recommend
4.5
Very Good 3146 Reviews
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This Hotel meets our standards
Our editors have been here and it has met our standards

What We Love

  • The all-inclusive rate includes all meals, alcohol, room service, in-room liquor dispenser, stocked minibar and access to non-motorized water sports
  • Teeing off at the 27-hole Jack Nicklaus Signature course
  • The swank spa has 39 treatment rooms, a full hydrotherapy circuit and a couples Golden Suite with private sauna, steam, whirlpool, shower and two massage tables
  • 25 restaurants and bars spanning every type of cuisine, all serving top-shelf beers, wines and liquors
  • Bookings for stays from July 1 to Dec. 23, 2015 will receive up to $1,500 in resort credit; resort credit is per room, per stay, some restrictions may apply, contact the resort for more details

What To Know

  • Make dinner reservations; the top à la carte restaurants fill up fast
  • The resort is huge and it’s easy to get lost. It can take 15 to 20 minutes to get to a particular restaurant or facility
  • The unique facilities that make the Moon Palace so special (golf, spa, dolphin swims) are not included in the rate
  • Receive $300 to $2,500 (depending on length of stay) in resort credit per room, per stay; some restrictions apply, contact the hotel for more information
  • All rates are quoted for two guests
  • If your stay will be impacted by a hurricane, Palace Resorts will provide a certificate for unused nights. Terms and conditions apply; please contact the hotel for more information

Amenities

  •  All-Inclusive
  •  Babysitting
  •  Bar
  •  Free WiFi
  •  Golf
  •  Golf Course
  •  Gym
  •  Handicap Accessible
  •  Kids Club
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Room Service
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
chair property restaurant Dining café Bar cafeteria Island

Overview

Upscale take on the all-inclusive megaresort, with a superlative spa and Jack Nicklaus–designed golf course

The Look

Tropical chaos. Three separate sections make up this upscale all-inclusive megaresort in Cancún, but as they were all were built at different times there’s no cohesive aesthetic. The common denominator is a tropical theme, with lots of gleaming white surfaces, tile floors, ferns and foliage, and such touches as hammocks and sun umbrellas. All the buildings are low-rise and front either gardens, pools or the ocean.

Bed and Bath

Guestrooms are marble-clad and dressed in muted tones, with high-quality linens and duvets. The standout features are the double Jacuzzis and large outdoor balconies in every room, some with hammocks. All rooms have free minibars stocked with top-shelf liquor, Mexican beer and decent wine. The oversize bathrooms are more notable than the bedrooms, with walk-in marble showers and a full slate of upscale amenities, from thick robes and slippers to Farouk products.

Beyond

Abundant choices are the main selling point, both in dining and activities. The top restaurants are La Trattoria, for traditional Italian dishes, and Mo Mo for Asian fusion, but there’s everything from Mexican and Caribbean to steakhouse and several buffets. There are a dozen bars throughout the resort, the most notable being the Vegas-style Noir nightclub. The resort has both a kids club and a teens club, and included activities run the gamut from cycling to tennis, beach volleyball to sea kayaking. The main attractions are the spa, the on-site miniature golf course, the golf academy and dolphin swims, but there is also a variety of off-premises guided excursions, including trips to Mayan ruins and jungle eco-tours. The Moon Palace also manages another excellent standalone Jack Nicklaus Signature golf course nearby, and guests have privileges at several other Palace Resorts in the region, including more than 40 restaurant options.

How to Get There

Moon Palace Cancún – All Inclusive
Carretera Cancun-Chetumal Km. 340
Cancun, 77500 Mexico

What to Pack for Cancun

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Reviews

Moon palace Nuzic
melissa4502

Restaurant-Delphines

Excellent service from the following employees they were so friendly and their suggestions for the perfect drinks were on point.... nothing was disappointing completely satisfied
Jorge Trejo- mesero
Samuel Vasquez- bar
Elvis Sanchez-mesero

Review of October stay at The Grand at Moon Palace
henrymD6381VE

We have enjoyed membership with Palace for nearly 12 years, beginning as Premier members and going through five upgrades, and are currently Palace Elite VIP silver members involving two families. We have enjoyed the Palace experience, taking particular appreciation of the excellent service and personal attention provided by the staff, and have enjoyed the various quality restaurant options. Nevertheless, we have a number of issues associated with our October stay in a Presidential Suite at the Grand at Moon Palace:
* Check in: lack of information provided by Edgar; did not receive list of restaurants or hand out of activities and evening shows as in the past.;
* Edgar arrived half hour late for scheduled interview the day following arrival.
* Restaurant reservation process was unsatisfactory: using app, one may make a reservation the day of or day following. Multiple attempts showed no available restaurants. Upon inquiry, we found out that one may call two days in advance. Attempts to obtain reservations around approximate desired times were unavailable when calling at 10:00 AM two days prior. In other words, reservations had been taken before the earliest call time with nothing in the desired time slot available. We had to make reservations either at 5:30 AM p.m. or after 9:00 P.M., and all this occurred during low season, when the Moon Palace is well below full capacity.
*After having made a reservation at Momo at 5:45 PM when no other more suitable time was available, we later decided to cancel the reservation for four people because it was so early. Upon calling three hours in advance, I was advised that we would be charged $10 each for this inconvenience of canceling the reservation. I was unaware of this and believe that I had been unable to understand the message on the phone when making the reservation. Apparently, this is a new policy, imposed for the first time during our nearly 12 year membership. I advised the front desk that this was totally unsatisfactory, that we were unable to obtain reservations for any of the restaurants except for very early or very late, that this is no way to treat VIP elite members, that we were very frustrated about this process. We were subsequently credited the fee.
*Not having any information in our suite, I had to to call the front desk to get instructions on how to place calls to the USA.
*False advertising regarding presidential suite, which we received with our membership: Presidential suite at Moon Grand is basically a lock off and not the presidential suite that we had been shown at the time of our presentation several years prior that preceded our upgrading our contract. We have since learned that the non-lockoff suites are now reserved for Diamond members and are not available to VIP Elite members.
*There was no basket of fruit at check-in as has been done at other palace vacations.
*Check in for VIP members was the same as for all members.
*There is no discernible advantage to being an elite VIP member versus a regular member for any of the amenities at the Moon Grand, except for being able to secure a presidential suite..
*Request for wine bottles to be delivered at our suite took over 24 hours to receive.
*Several years ago, before resort credits were offered to all guests, we entered into a contract wherein we would receive resort credits with no service charge for each visit. Palace failed to honor our contract provision specifying we would receive resort credits with no service charge until a certain expiration date. Subsequently, Palace added service charge to our contracted resort credits used well before the specified expiration date. This is now moot, since we are now well past the expiration date in our contract.
*Public relations proved to be excellent, with special mention to Fernanda and Brenda, both who provided assistance.

Excellent vacation!
Teresa C

Joel from vacation planner was super helpful and friendly! Booked my excursions with him and am super happy with the service. Los Caporales and Bugmabilia are great, as well as the mezcal! Stayed in Nizuc and the room was very clean.