94%
Members Recommend
4.5
Very Good 5115 Reviews
Jetsetter Verified
This Hotel meets our standards
Our editors have been here and it has met our standards

What We Love

  • Club 91 rooms include five complimentary food offerings daily, nonalcoholic beverages, preferential reservations in the restaurant, spa and golf course, access to the Club Lounge and more
  • Views of the Caribbean are available throughout the resort, from large balconies and floor-to-ceiling windows
  • No extra charge for booking a spa treatment in a beach cabana
  • Children under 18 are not permitted in the spa

What To Know

  • WiFi is not included
  • Suitable for friends, families and convention-goers; kid-friendly amenities are lacking
  • Access to the first level of the spa is free, but the second level requires a $15 fee (which is waived with the purchase of a spa treatment)
  • The resort was last renovated in 2006

Amenities

  •  Babysitting
  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap Accessible
  •  Kids Club
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Room Service
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
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Overview

Sprawling beachfront Cancun playground, with 448 rooms, an adults-only spa, four pools and Caribbean Sea views

The Look

The 14-story JW Marriott Cancún Resort and Spa is all about the finer things. Sure, there are three gourmet restaurants, a 35,000-square-foot spa and four pools, but unlike other JW Marriotts, this one wears a shiny AAA Five Diamond badge and reflects the sparkling Caribbean, which is on show from the balcony on each of the 448 guestrooms and suites. The allure of the water can be felt throughout the resort, from the four pools (one infinity and another that has a diving area and an artificial reef) to the 700-foot beach — which is manmade but has top-notch service and a strong WiFi signal.

Bed & Bath

With the Caribbean Sea as a ubiquitous backdrop, there’s little need to dress up or leave the resort grounds (unless you want to). The 448 rooms and suites are spacious, starting at 467 square feet, and they have welcoming sitting areas and large private balconies — a Caribbean must. On the 14th floor there’s a daily happy hour in the beach-casual, five-diamond Club 91, named after the number of steps it takes to climb Chichen Itza’s famed pyramid, which lies 126 miles to the south.

Beyond

At the two-level, adults-only spa, Mayan-inspired saltwater treatments prove the benefits of the region’s natural elements. The Achiote Hydrating Envelopment treatment uses achiote seeds, which the Maya use to relieve sunburn and sunstroke. You can book a massage in one of 17 treatment rooms or, if you prefer the outdoors, one of the beachfront cabanas. The American cowboy dishes at Sedona Grill have a Southwestern flair, such as the coffee-rubbed filet mignon paired with Peruvian potato purée and Cascabel-crimini sauce. And at La Capilla (at the JW’s sister property next door, CasaMagna Marriott), teppanyaki chefs sear Argentine steak right next to your table. Should you want to venture off-site, there are a Greg Norman–designed golf course and a world-renowned reef just a short drive (or concierge call) away.

In the Area

Snorkel or scuba-dive 28 feet below the sea at the Museo Subacuatico de Arte, where artist Jason deCaires Taylor has submerged hundreds of his sculptures. From May to September, sea turtles nest on the beach in front of the resort. Staff members invite guests to help them re-nest, protect and hatch 3,000 to 5,000 baby Olive Ridley, hawksbill and green turtles each year. For golf lovers, the 18-hole, par-72 Playa Mujeres Golf Course is only 20 minutes away and is one of Mexico’s best — it’s a Greg Norman design, after all. Have the concierge arrange advance tee times. Or tap into the Yucatan Peninsula’s primitive side with a daytrip to Tulum’s, or head inland about 40 minutes from Highway 307 toward the Coba ruins, where climbing the temples and biking the 80 square miles of jungle are encouraged.

How to Get There

JW Marriott Cancun Resort & Spa
Blvd. Kukulcan, Km 14.5, Lote 40-A
Cancun, 77500 Mexico

Reviews

4.5 Very Good 5115 Reviews
Can’t wait to go back!
Reviewed 3 days ago

I got to stay here for 3 nights this month. What a gorgeous property. So many pools to choose from and a beautiful well kept beach to walk on.
The current in the ocean is a bit strong I would not allow my children in the ocean with this strong of a current. Pay attention to the flags! It’s important!!

We stayed in a king room overlooking the pool and we also had a beach view. It was beautiful. I’m sad I did not take a photo of the room but it’s tastefully redone and very spacious. It had a sofa in it as well. The bathroom was huge with a tub and huge rain shower. Great water pressure and hot water!!

I did a massage at the spa. I must day the best massage of all time. Very nice and tranquil. Very high skilled talented masseuse.

The paninis in the gift shop were delicious!! The turkey avocado panini was my favorite.

The singer in the lobby bar in the evening is very talented. We would get a drink at the bar and you can overlook the pools and the ocean while listening a beautiful singer and piano player. Very relaxing.

We would definitely be back and can’t wait to bring our children. Felt very safe on property and with a quick 20 min trip to the airport it’s perfect!!

Year # 10 at JW
Reviewed 4 days ago

What can I say, this is our favorite hotel. The staff and service is superb. Nicely renovated rooms, excellent food served by friendly staff. Manuela from the BeachWalk babysat our son while we went out for the evening. She is excellent and I trust her 100%. She is flexible with times and is super sweet. Over the years, the list of names grows and it is so long now to mention everyone by name without leaning anyone out. Everyone we have met has become our friend and we will return in 2020.

Wonderful week in Cancun!
Reviewed 4 days ago

We stayed here for a week in June 2019. The room was very spacious, and the house keeping service was meticulous with keeping the room immaculate. Also, pool side service was friendly and attentive without being burdensome. Lots of chairs under the thatched umbrellas made it a pleasure to hangout there. There wasn’t the mad dash to claim premium spots pool side I’ve had at other resorts.

Cancun June 2019
Reviewed 5 days ago

What another amazing stay at the JW Marriott Cancun. What a fantastic place. My wife son and I have been coming to the JW for years and always enjoy the experience. Everyone is fantastic. It is always good to see our friends by the pool Jose, Hidalgo and Javier to name a few. Elizabeth has an amazing crew and she is great too. Had the pleasure of meeting Oliver one of the food and beverage directors. What a nice person to chat with. One of our highlights is always spending time with Freddy, Atilyeh and Armando at the lounge at night. They are fantastic. We also always look forward to hearing Adrianna sing. Fantastic. We would like to thank all of you again for making us feel right at home. We all have many choices for vacations, but we know it will always be an amazing time at the JW Marriott Cancun. No need to look anywhere else. Thanks again for everything. See you soon.

Even with the renovations we had a wonderful stay
Reviewed 5 days ago

Stayed here for five nights in October and were upgraded to a beautiful renovated suite. For the inconvenience of the renovations we were given free breakfast which was plentiful and delicious! Everyone went out of their way to make us feel welcome! The hotel is very clean and they shape the towels into swans and other fun items. We were never bothered by the construction noise during our stay.
When you arrived at the pool area each day they somehow remembered our names which was very impressive. We enjoyed dining at all of the restaurants within the JW and the Marriott located next door. Although not overly fond of the sports bar as it was very loud and the food was mediocre. All of the other restaurants were outstanding!!!! This was the beginning of our 30th Anniversary celebration and they decorated the bed with colored sand and also had very nice treats in the room for us upon return most nights. We enjoyed our stay so much that we have already booked our stay for the end of October this year. We cant wait to return!!! I am quickly realizing that you can't go wrong with JW Marriotts!!!!