JW Marriott Cancun Resort & Spa
What We Love
- Club 91 rooms include five complimentary food offerings daily, nonalcoholic beverages, preferential reservations in the restaurant, spa and golf course, access to the Club Lounge and more
- Views of the Caribbean are available throughout the resort, from large balconies and floor-to-ceiling windows
- No extra charge for booking a spa treatment in a beach cabana
- Children under 18 are not permitted in the spa
What To Know
- WiFi is not included
- Suitable for friends, families and convention-goers; kid-friendly amenities are lacking
- Access to the first level of the spa is free, but the second level requires a $15 fee (which is waived with the purchase of a spa treatment)
- The resort was last renovated in 2006
- Free WiFi
- Kids Club
- Parking On Site
- Room Service
The 14-story JW Marriott Cancún Resort and Spa is all about the finer things. Sure, there are three gourmet restaurants, a 35,000-square-foot spa and four pools, but unlike other JW Marriotts, this one wears a shiny AAA Five Diamond badge and reflects the sparkling Caribbean, which is on show from the balcony on each of the 448 guestrooms and suites. The allure of the water can be felt throughout the resort, from the four pools (one infinity and another that has a diving area and an artificial reef) to the 700-foot beach — which is manmade but has top-notch service and a strong WiFi signal.
Bed & Bath
With the Caribbean Sea as a ubiquitous backdrop, there’s little need to dress up or leave the resort grounds (unless you want to). The 448 rooms and suites are spacious, starting at 467 square feet, and they have welcoming sitting areas and large private balconies — a Caribbean must. On the 14th floor there’s a daily happy hour in the beach-casual, five-diamond Club 91, named after the number of steps it takes to climb Chichen Itza’s famed pyramid, which lies 126 miles to the south.
At the two-level, adults-only spa, Mayan-inspired saltwater treatments prove the benefits of the region’s natural elements. The Achiote Hydrating Envelopment treatment uses achiote seeds, which the Maya use to relieve sunburn and sunstroke. You can book a massage in one of 17 treatment rooms or, if you prefer the outdoors, one of the beachfront cabanas. The American cowboy dishes at Sedona Grill have a Southwestern flair, such as the coffee-rubbed filet mignon paired with Peruvian potato purée and Cascabel-crimini sauce. And at La Capilla (at the JW’s sister property next door, CasaMagna Marriott), teppanyaki chefs sear Argentine steak right next to your table. Should you want to venture off-site, there are a Greg Norman–designed golf course and a world-renowned reef just a short drive (or concierge call) away.
In the Area
Snorkel or scuba-dive 28 feet below the sea at the Museo Subacuatico de Arte, where artist Jason deCaires Taylor has submerged hundreds of his sculptures. From May to September, sea turtles nest on the beach in front of the resort. Staff members invite guests to help them re-nest, protect and hatch 3,000 to 5,000 baby Olive Ridley, hawksbill and green turtles each year. For golf lovers, the 18-hole, par-72 Playa Mujeres Golf Course is only 20 minutes away and is one of Mexico’s best — it’s a Greg Norman design, after all. Have the concierge arrange advance tee times. Or tap into the Yucatan Peninsula’s primitive side with a daytrip to Tulum’s, or head inland about 40 minutes from Highway 307 toward the Coba ruins, where climbing the temples and biking the 80 square miles of jungle are encouraged.
How to Get There
This place is absolutely amazing! The location and facilities are extremely clean and well maintained but what most impressed me was the attentiveness of the staff. Every person from the staff that came in contact with us always said “hola!” or “how are you? Have a great day!”. The housekeeper, Ana was super friendly and always smiling. My breakfast server, Juan was amazing! This guy was bringing my Mimosas right before I even asked and was so personable and friendly, you can come here by yourself and these guys will make you feel right at home. The front desk, Hugo I believe his name was, was extremely kind and had a genuine smile. I also received exceptional service from Mr. Antonio Diaz Medina, this gentleman made sure my accommodations exceeded expectations and simply made my stay a superb experience. The great things I saw in this property don’t just happen by chance, it takes a great culture and great leaders to create, promote and maintain that culture of service, Mr. Antonio and his team have done exactly that, established a solid culture of brilliant service that makes your experience here at the JW Marriott Cancun, one like no other!
We had a great time at the JW Marriott. Abner and his crew took great care of us every day. It was easy and relaxing. Abner helped us with cabanas and chairs each day. This is our 4 th trip there and abner has been there to watch us every time. Thanks abner!
Absolutely loved our experience at the JW Mariott and plan to return in the future. The service was phenomenal and the resort was gorgeous. I would recommend adding the breakfast buffet at the Sedona Grill as an add-on beforehand if possible. All the food was great throughout the resort. There was construction going on within some of the rooms, but we did not notice this and were not bothered by construction noise at all during our stay. Our room was beautiful and the view was wonderful.
I would also recommend going to the spa pool/hot tub around sunset and watch from there - you can see the sunset perfectly from the upstairs windows - its beautiful and private.
There are also two large pools on the property. The main pool which is the infinity style that looks over the ocean is beautiful. This main pool was mostly children/families. There is also another pool that is reserved for adults and includes a swim up bar.
Overall this was a wonderful experience, would definitely recommend! We did not leave the resort except to go out to dinner at night.
It is true the hotel is going through renovations that begin around 9am every morning (including weekends) and end at about 7:00 p.m. If you plan to stay in your hotel room during this time, you will be disturbed by the noise. But who stays in their room? This place is gorgeous. Everything about the hotel is nice. Especially nice is the service. We received top notch service from the minute we arrived. I especially want to mention our server at the pool, Manuel and the amazing massage therapist, Conny. Both of these individuals made the trip extra special. Manuel remembered our names and what we preferred to eat and drink. Conny has magical hands and helped untie the knots in my neck. The food at Beachwalker was really good as was the breakfast at the Sedona Grill. Again, top service at both places. I highly recommend this hotel. It attracts nice people/families, the facilities are beautiful, the renovated rooms are world class and the beach is gorgeous! Will return for sure!
We spent 4 nights at the JW with a group of families for Spring Break. Yes, there was construction going on, and it would have bothered me if I was trying to sleep in my room during the day, but we did our napping on the beach! The noise really didn't bother me. The results of the renovation project are impressive though. The hotel shows beautifully, the rooms were modern, clean and roomy. The bathrooms, tub and shower were all great. We were impressed with the warm and attentive service that we received throughout the hotel and on the beach. We used the spa and appreciated the champagne setup for us at the pool after our couples' massage. We also used the gym, pool and hot tub every morning...some of the nicest facilities that we've seen in a resort. I'd go back without hesitation! Also, I would recommend Porfirio's restaurant, just a short walk from the hotel. The food was first rate, and so were the cocktails.