JW Marriott Cancun Resort & Spa
What We Love
- Club 91 rooms include five complimentary food offerings daily, nonalcoholic beverages, preferential reservations in the restaurant, spa and golf course, access to the Club Lounge and more
- Views of the Caribbean are available throughout the resort, from large balconies and floor-to-ceiling windows
- No extra charge for booking a spa treatment in a beach cabana
- Children under 18 are not permitted in the spa
What To Know
- WiFi is not included
- Suitable for friends, families and convention-goers; kid-friendly amenities are lacking
- Access to the first level of the spa is free, but the second level requires a $15 fee (which is waived with the purchase of a spa treatment)
- The resort was last renovated in 2006
- Free WiFi
- Handicap Accessible
- Kids Club
- Parking On Site
- Room Service
The 14-story JW Marriott Cancún Resort and Spa is all about the finer things. Sure, there are three gourmet restaurants, a 35,000-square-foot spa and four pools, but unlike other JW Marriotts, this one wears a shiny AAA Five Diamond badge and reflects the sparkling Caribbean, which is on show from the balcony on each of the 448 guestrooms and suites. The allure of the water can be felt throughout the resort, from the four pools (one infinity and another that has a diving area and an artificial reef) to the 700-foot beach — which is manmade but has top-notch service and a strong WiFi signal.
Bed & Bath
With the Caribbean Sea as a ubiquitous backdrop, there’s little need to dress up or leave the resort grounds (unless you want to). The 448 rooms and suites are spacious, starting at 467 square feet, and they have welcoming sitting areas and large private balconies — a Caribbean must. On the 14th floor there’s a daily happy hour in the beach-casual, five-diamond Club 91, named after the number of steps it takes to climb Chichen Itza’s famed pyramid, which lies 126 miles to the south.
At the two-level, adults-only spa, Mayan-inspired saltwater treatments prove the benefits of the region’s natural elements. The Achiote Hydrating Envelopment treatment uses achiote seeds, which the Maya use to relieve sunburn and sunstroke. You can book a massage in one of 17 treatment rooms or, if you prefer the outdoors, one of the beachfront cabanas. The American cowboy dishes at Sedona Grill have a Southwestern flair, such as the coffee-rubbed filet mignon paired with Peruvian potato purée and Cascabel-crimini sauce. And at La Capilla (at the JW’s sister property next door, CasaMagna Marriott), teppanyaki chefs sear Argentine steak right next to your table. Should you want to venture off-site, there are a Greg Norman–designed golf course and a world-renowned reef just a short drive (or concierge call) away.
In the Area
Snorkel or scuba-dive 28 feet below the sea at the Museo Subacuatico de Arte, where artist Jason deCaires Taylor has submerged hundreds of his sculptures. From May to September, sea turtles nest on the beach in front of the resort. Staff members invite guests to help them re-nest, protect and hatch 3,000 to 5,000 baby Olive Ridley, hawksbill and green turtles each year. For golf lovers, the 18-hole, par-72 Playa Mujeres Golf Course is only 20 minutes away and is one of Mexico’s best — it’s a Greg Norman design, after all. Have the concierge arrange advance tee times. Or tap into the Yucatan Peninsula’s primitive side with a daytrip to Tulum’s, or head inland about 40 minutes from Highway 307 toward the Coba ruins, where climbing the temples and biking the 80 square miles of jungle are encouraged.
How to Get There
This was one of our best hotel experiences ever, must be rated 5 stars!! The swimming pool and beach area are beautiful, with great drink and food service. Cancun low season prices are very reasonable for a hotel of this high stature. Also, very good location!! Walking distance to a gourmet seafood restaurant. Try to get a room facing north, this is a wonderful view from the balcony. Concierge and staff were very nice and extremely helpful. Great pizza and fine dining in the Italian restaurant in the hotel. Will definately return to this gem of a hotel.
Reports of a decline in service at this property are unfounded. I am currently in the middle of a 7 night stay and feel compelled to respond to erroneous reports. This is our second stay in the past 18 months, the first being when renovations had just gotten underway in 2018. I stay at Marriott properties from Suriname to Beijing and all parts in between and can say without question, the JW Marriott Cancun has the best employees and the best service of any property I have ever stayed at. The resort is beautiful and well maintained, the renovated rooms are elegant and comfortable and I have yet to come across a staff member here who isn’t willing to go above and beyond to make sure we are having an incredible stay. Many thanks to Rafael and Jorge at the pool who are a masterclass in anticipating guests needs and providing luxurious poolside service. We tried the Club 91 experience this trip and it is worth every penny. The added service in the club is a nice touch and the meals are first class, rotating service from the many restaurants on property and the Marriott resort next door. I cannot say enough good things about the experience at this JW. If you want to relax at the beach and have unparalleled service while you do, this should be your first and only stop.
We've stayed at JW Marriott hotels all over the world, and this one didn't disappoint! We were on the 6the floor in room 201, a 2-room, 1.5 bathroom suite, ocean-facing. The room was wonderful with a big bedroom, bathroom, living room with couch, and a second half-bath. The views were amazing (three different views of the ocean) and we had two balconies that directly faced the ocean. Couldn't get much better!
The location of the hotel is great, right on the white sand beach and directly across from lots of great restaurants!
We upgraded to Club 91 (concierge lounge) which gave us breakfast, lunch, dinner, coffee, water, alcoholic drinks (dinnertime), and snacks. As a Titanium Elite member, these are usually free, but at the resorts, they charge you. We got ours for $50/night for the two of us from an email deal they sent us (normally $120 and $250 during peak season). We figure between breakfast, waters, drinks, and coffee, we probably got our money worth. We had dinner there only two nights out of the five we stayed (great restaurants near). The food is very good, dinner changes each night and is served from one of their on-site restaurants.
We rented a car and valet is free at the resort. The staff was very nice, attentive and took good care of us.
The property is amazing! Beach-front views with direct access to the white sand. The infinity pool is so nice, water is perfect and the views are to die for. We rented a bed cabana for one day, it cost us $100 but you get it for the entire day and you can sleep in the shade listening to the waves crash.
Secret hint - they have their own large colorful CANCUN sign at the JW Marriott. Don't wait in the lines at the park down the road with the other tourists to get your picture, just take them at the hotel!
We'll be back (hopefully soon). I highly recommend this hotel if you're coming to Cancun. No all-inclusive option, but if you upgrade to the club 91, you basically get food and drink all day long. We don't like all-inclusive resorts because you don't get to explore all the great local restaurants (right accross the street)!