JW Marriott Cancun Resort & Spa
What We Love
- Club 91 rooms include five complimentary food offerings daily, nonalcoholic beverages, preferential reservations in the restaurant, spa and golf course, access to the Club Lounge and more
- Views of the Caribbean are available throughout the resort, from large balconies and floor-to-ceiling windows
- No extra charge for booking a spa treatment in a beach cabana
- Children under 18 are not permitted in the spa
What To Know
- WiFi is not included
- Suitable for friends, families and convention-goers; kid-friendly amenities are lacking
- Access to the first level of the spa is free, but the second level requires a $15 fee (which is waived with the purchase of a spa treatment)
- The resort was last renovated in 2006
- Free WiFi
- Kids Club
- Parking On Site
- Room Service
The 14-story JW Marriott Cancún Resort and Spa is all about the finer things. Sure, there are three gourmet restaurants, a 35,000-square-foot spa and four pools, but unlike other JW Marriotts, this one wears a shiny AAA Five Diamond badge and reflects the sparkling Caribbean, which is on show from the balcony on each of the 448 guestrooms and suites. The allure of the water can be felt throughout the resort, from the four pools (one infinity and another that has a diving area and an artificial reef) to the 700-foot beach — which is manmade but has top-notch service and a strong WiFi signal.
Bed & Bath
With the Caribbean Sea as a ubiquitous backdrop, there’s little need to dress up or leave the resort grounds (unless you want to). The 448 rooms and suites are spacious, starting at 467 square feet, and they have welcoming sitting areas and large private balconies — a Caribbean must. On the 14th floor there’s a daily happy hour in the beach-casual, five-diamond Club 91, named after the number of steps it takes to climb Chichen Itza’s famed pyramid, which lies 126 miles to the south.
At the two-level, adults-only spa, Mayan-inspired saltwater treatments prove the benefits of the region’s natural elements. The Achiote Hydrating Envelopment treatment uses achiote seeds, which the Maya use to relieve sunburn and sunstroke. You can book a massage in one of 17 treatment rooms or, if you prefer the outdoors, one of the beachfront cabanas. The American cowboy dishes at Sedona Grill have a Southwestern flair, such as the coffee-rubbed filet mignon paired with Peruvian potato purée and Cascabel-crimini sauce. And at La Capilla (at the JW’s sister property next door, CasaMagna Marriott), teppanyaki chefs sear Argentine steak right next to your table. Should you want to venture off-site, there are a Greg Norman–designed golf course and a world-renowned reef just a short drive (or concierge call) away.
In the Area
Snorkel or scuba-dive 28 feet below the sea at the Museo Subacuatico de Arte, where artist Jason deCaires Taylor has submerged hundreds of his sculptures. From May to September, sea turtles nest on the beach in front of the resort. Staff members invite guests to help them re-nest, protect and hatch 3,000 to 5,000 baby Olive Ridley, hawksbill and green turtles each year. For golf lovers, the 18-hole, par-72 Playa Mujeres Golf Course is only 20 minutes away and is one of Mexico’s best — it’s a Greg Norman design, after all. Have the concierge arrange advance tee times. Or tap into the Yucatan Peninsula’s primitive side with a daytrip to Tulum’s, or head inland about 40 minutes from Highway 307 toward the Coba ruins, where climbing the temples and biking the 80 square miles of jungle are encouraged.
How to Get There
My wife and I just got back from this hotel on July 14. I want to start by saying we have been going to this property roughly twice a year for the last 5 years and usually love it. We had their Club 91 service which was great....a shout out to Marco and Walter and the rest of the staff who were great as well as were the guys at the pool like Jorge and Antonio. I knew that the hotel was under construction as the Marriott web site stated such but there are different levels of construction. We were here in November of 2017 when construction was going and you barely noticed it now it is constant and I mean constant demolition. I am not quite sure where the people who reviewed this hotel and did not hear anything were sitting but maybe it was at another hotel. One of my favorite times of the day is between 5 PM to 7 PM to come up to the room after a day at the pool or beach and just relax with my wife and a glass of wine but as the construction went most nights past 6 PM this could not happen. If you have any small kids that usually need to nap during the day please wait until the construction is done. Again, we love this place and will be back the main reason I am writing this review is for people to understand that there is construction and THEN THERE IS CONSTRUCTION.
We stayed here in June and knew construction was ongoing. We had great service from beginning to end. Israel did a great job of showing us around the resort. Special mention to Walter, Norma, Jessica, and all the staff at club 91 who ensured we got a room fairly quickly and helped make our stay feel like we were visiting with friends! We also have to give praise to the swim up bar staff. Special mention to Hidalgo who always greeted us by name! Overall a fantastic experience!
We could choose anywhere in the Caribbean and we keep coming back. JW is amazing. Service that is impeccable. You won't lift a finger and feel SO pampered. I won't lie- yes, there is remodeling happening right now- We just got home today. We stayed 3 nights this time. We stayed in Ocean front Suite which I totally recommend. First morning construction started at 8 am, which really frustrated me- jack hammer above my head. 2nd and 3rd day- didn't start until closer to 9 am. Honestly, we didn't come here to sleep all day. I prefer to nap on my amazing comfortable lounge chair in the shade by the pool! These chairs are a big reason this hotel is different from the one next door- just sayin. And YES it matters. Jorge at the pool is always amazing. Super friendly and nice. Remembered out name and room number after first day. Other reviews complain about pool service--- We have come 4 years now and you will see a waiter at the pool every 10-15 minutes. Very accommodating and helpful! Food is amazing at pool with large portions. Hotel is great. Staff will do anything to help you or accommodate you. Use their airport transportation! Easy, not expensive, and no haggling at airport. And one last "shout out" for our new friend Azucena- our evening turndown service housekeeping friend. She doesn't speak a lot of English but she is so sweet and helpful, and what a beautiful smile! She gets our award for best new friend this trip. Muy Bueno Azucena!! We hope to see you next summer!
JW Marriott Cancun Resort & Spa JW Marriott thank you for the least pleasant hotel experience we could have ever imagined. Normally I wouldn't do this but your decision not to close portions of your hotel during its refurbishment has left us aggravated to say the least. From angle grinders to hammering, drilling and burst pipes, we've experienced an immense amount of displeasure in our short incomplete stay at your hotel. No notification of this refurbishement was provided to us prior or during our booking, construction starts at 7am and goes on till after 7pm to top it off we are travelling with our 10 month old son who tends to sleep during the day or is at least trying to sleep during the day. Having said this most of the staff at the hotel have been amazing I do however hope nobody makes the mistake of choosing this hotel as a holiday destination as management have treated the matter with great disregard.
This was my 7th stay at the JW and it always exceeds my expectations. I just got home on 7/9/18 and I can't wait to go back in December already! I stayed for four nights, premium ocean view double, and as always, the service is incredible. From the moment you are greeted at the airport, to the moment you leave: friendly, sincere, fun/humorous, thoughtful, detailed and all around wonderful. Each and every employee is truly happy to be there serving you with pride, and it shows. I recognize that the staff is challenged right now with the construction, lower occupancy/hours and some guest complaining about the noise--BUT, they are handling themselves so well and a little noise ever hurt anyone-the sound of the surf drowns it out in many areas of the resort. Furthermore, JW has been very transparent about the construction taking place, and they are continuing to provide the best service in all of Cancun/Riviera Maya (having stayed at many other resorts and hotels) despite the renovations.
Special thanks to our pool servers: Alvaro, Benjamin and the always flawless Javier. They anticipated our every need and the fast-melting ice was plentiful! The food is ALWAYS so delicious and one of my favorite parts about this property (you must have the club sandwich!! And even the pizza in the café is delicious).
The Lobby Bartender Freddie is so wonderful, kind, funny and charming--we LOVE HIM and look forward to sitting at his bar multiple times every visit. He is helpful in choosing cocktails, tequilas and wine and allows us always to sample before he pours the final order.
I spent more time at the spa than usual this visit and BOY will I be doing this from now on (multiple treatments). The environment is immaculate and one of pure tranquility, with estheticians and therapists who are excellent at what they do. Special thanks to Conny (massage-best ever-and facial, incredible) and Jessica (body scrub, wrap-wow! I highly recommend this exfoliation and body treatment early in your stay-made for incredible soft skin whole trip) who were highlights of my stay. Thank you, ladies! The workout facility and classes are also excellent and a good value.
Keep doing what you're doing JW Marriott Cancun-you are my happy, relaxing, beautiful home away from home and I vowed this trip to visit at least twice a year from now on. See you on December 25th!