94%
Members Recommend
5.0
Excellent 380 Reviews
Jetsetter Verified
This Hotel meets our standards
Our editors have been here and it has met our standards

What We Love

  • Club 91 rooms include five complimentary food offerings daily, nonalcoholic beverages, preferential reservations in the restaurant, spa and golf course, access to the Club Lounge and more
  • Views of the Caribbean are available throughout the resort, from large balconies and floor-to-ceiling windows
  • No extra charge for booking a spa treatment in a beach cabana
  • Children under 18 are not permitted in the spa

What To Know

  • WiFi is not included
  • Suitable for friends, families and convention-goers; kid-friendly amenities are lacking
  • Access to the first level of the spa is free, but the second level requires a $15 fee (which is waived with the purchase of a spa treatment)
  • The resort was last renovated in 2006

Amenities

  •  Babysitting
  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap Accessible
  •  Kids Club
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Room Service
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
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Overview

Sprawling beachfront Cancun playground, with 448 rooms, an adults-only spa, four pools and Caribbean Sea views

The Look

The 14-story JW Marriott Cancún Resort and Spa is all about the finer things. Sure, there are three gourmet restaurants, a 35,000-square-foot spa and four pools, but unlike other JW Marriotts, this one wears a shiny AAA Five Diamond badge and reflects the sparkling Caribbean, which is on show from the balcony on each of the 448 guestrooms and suites. The allure of the water can be felt throughout the resort, from the four pools (one infinity and another that has a diving area and an artificial reef) to the 700-foot beach — which is manmade but has top-notch service and a strong WiFi signal.

Bed & Bath

With the Caribbean Sea as a ubiquitous backdrop, there’s little need to dress up or leave the resort grounds (unless you want to). The 448 rooms and suites are spacious, starting at 467 square feet, and they have welcoming sitting areas and large private balconies — a Caribbean must. On the 14th floor there’s a daily happy hour in the beach-casual, five-diamond Club 91, named after the number of steps it takes to climb Chichen Itza’s famed pyramid, which lies 126 miles to the south.

Beyond

At the two-level, adults-only spa, Mayan-inspired saltwater treatments prove the benefits of the region’s natural elements. The Achiote Hydrating Envelopment treatment uses achiote seeds, which the Maya use to relieve sunburn and sunstroke. You can book a massage in one of 17 treatment rooms or, if you prefer the outdoors, one of the beachfront cabanas. The American cowboy dishes at Sedona Grill have a Southwestern flair, such as the coffee-rubbed filet mignon paired with Peruvian potato purée and Cascabel-crimini sauce. And at La Capilla (at the JW’s sister property next door, CasaMagna Marriott), teppanyaki chefs sear Argentine steak right next to your table. Should you want to venture off-site, there are a Greg Norman–designed golf course and a world-renowned reef just a short drive (or concierge call) away.

In the Area

Snorkel or scuba-dive 28 feet below the sea at the Museo Subacuatico de Arte, where artist Jason deCaires Taylor has submerged hundreds of his sculptures. From May to September, sea turtles nest on the beach in front of the resort. Staff members invite guests to help them re-nest, protect and hatch 3,000 to 5,000 baby Olive Ridley, hawksbill and green turtles each year. For golf lovers, the 18-hole, par-72 Playa Mujeres Golf Course is only 20 minutes away and is one of Mexico’s best — it’s a Greg Norman design, after all. Have the concierge arrange advance tee times. Or tap into the Yucatan Peninsula’s primitive side with a daytrip to Tulum’s, or head inland about 40 minutes from Highway 307 toward the Coba ruins, where climbing the temples and biking the 80 square miles of jungle are encouraged.

How to Get There

JW Marriott Cancun Resort & Spa
Blvd. Kukulcan, Km 14.5, Lote 40-A
Cancun, 77500 Mexico

What to Pack for Cancun

Reviews

Increíble hotel
Raquel E

Incredible hotel and service ! Every body says hi to you, everyone is always nice and helpful. Sedona restaurant has delicious food and our waiter to go was always Ricardo. He was amazing, very caring and attentive.

Overall it was an amazing experience to stay at this hotel, from service, commodity, amazing food, amazing people!
Just amazing!!!!!

Superb Staff Throughout the Hotel
hallchr

We always love staying at a JW, the standard from Hong Kong to Dubai, to London is always exceptional. but there is more to a Hotel than beautiful rooms and superb service and this hotel exemplifies whats great about Marriott... the staff

We just came back from 10 days at this Hotel including Club 91, the staff throughout the hotel were exceptional, from Check in to Check out everything was of an extremely high standard.

It is impossible to catch everyone's name but here is a few, Yazmin, Marco,
Yosphafat, Jessica, Mayte, Luis.

I have done a more complete review for Marriott direct and name many many more of the staff

but this is a beautiful hotel run by beautiful people

Wonderful 48th Anniversary celebration
O0gierules

This was our 8th visit to the JW and special because we celebrated our 48th Anniversary there for 15 glorious days. We stayed at the Club 91 and thanks to the Concierge, Yazmin, we were upgraded to the newly remodeled Caribbean Suite. Much thanks to the other personnel in the Club who were total professional hosts/hostesses: Marco, Yosphafat, Jessica, Mayte and Kimberly and of course Chef Luis. Thank you all for making our stay so much more memorable.

Club 91 gave us a great sampling of food with each night featuring anything from sushi to brazilian to Americana. With 5 presentations during the day it was a feast to enjoy daily. We were fortunate to have included a $100 daily resort credit, so that was icing on the cake.

What can I say about the accommodations. What with a luxurious bathing tub to a rain shower to double balconies. The wi-fi was flawless whether in the suite or at the pool area.

The pool itself is never ending, with an expansive infinity section or simply meandering through the winding areas. If someone wants a “kid” free zone the adult pool with swim-up bar takes care of that. Both pools are heated.

We enjoyed the lobby bar a couple of nights with cocktails and a sampling of their menu offerings. Don’t overlook the gelato in the gift shop. Excellente! Thanks also to Ximena and Alejandra in the gift shop.

We are returning actually in several weeks and again in March to celebrate my wife’s birthday. We anticipate our stays will be equally enjoyable.