4.5
Very Good 7336 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

What We Love

  • The adults-only rooftop pool with stunning views of the Caribbean Sea—an Instagrammer’s dream
  • Sampling artisan beers at the onsite microbrewery
  • The spa’s oceanfront hydrotherapy circuit, which includes a massage waterfall
  • Diving into the turquoise ocean from the hotel’s private wooden pier

What To Know

  • This is a child-friendly resort, with a decked-out kiddie pool and play area
  • Swim-up Suites by the main building are for adults and children over 13; Turquoize Tower is a separate adults-only building
  • There’s a fitness center with ocean views, although the options for organized sporting activities are limited

Amenities

  •  Babysitting
  •  Free WiFi
  •  Handicap-accessible
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
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Overview

Chic all-inclusive getaway with gorgeous pools and restaurants for both kids and adults, perched on the Caribbean Sea

The Lowdown

Located in Punta Cancún, a peninsula surrounded on three sides by the Caribbean Sea, this upscale resort has a layout that takes full advantage of its ocean views. Common areas are bright and spacious, with a contemporary décor that nods to both Midcentury Modernism and traditional Mayan materials and themes, from the coral stone wall in the lobby to the woven accents throughout. Much of life at the 547-suite resort unfolds outdoors. A sprawling tiered pool with a swim-up bar fills the center of the property, while a second infinity pool sits at the edge of one of two pristine beaches (beachgoers can relax under on a series of thatched umbrellas lining the sand). But the real star—at least for grown-ups—is the rooftop infinity pool at the adults-only building, which may well be one of Cancún’s most gorgeous locations. With nearly 20 food venues (we counted eight restaurants, three lounges, and six bars), no one will go hungry or thirsty here. A small sampling: Lorenzo’s serves wood-fired pizzas in a charmingly rustic space, Chevy’s is a fun diner modeled after 1960s drive-ins, and La Bastille caters to couples with a romantic French vibe. Then there’s Zen Spa, a sophisticated haven of serenity whose highlight is a hydrotherapy circuit with sweeping ocean views. Welcome to the new generation of all-inclusives.

In the Area

Cancún, on Mexico’s lush Yucatán Peninsula, is one of the most famous vacation spots in the world. The turquoise Caribbean Sea is perhaps the area’s biggest attraction, but there’s plenty to do besides lounging on a beachside chaise. A visit to the Tulúm ruins, site of the only Mayan city built on the coast, is worth the 90-minute drive. Halfway between Cancún and the island of Isla Mujeres is a truly unique underwater museum, MUSA, where English sculptor Jason deCaires Taylor built over 500 life-sized sculptures depicting human forms. Nature lovers should not miss the Great Maya Reef, a snorkeling paradise brimming with tropical fish, nor the area’s cenotes, a series of cave-like diving pools.

How to Get There

Hyatt Ziva Cancun All Inclusive
Blvd. Kukulcan, Manzana 51, Lote 7
Cancun, 77500 Mexico

Reviews

4.5 Very Good 7336 Reviews
An overall great Cancun experience
Reviewed 15 hours ago

My wife and I thoroughly enjoyed our stay. The room at the Turqoise was extremely nice. Our butlers, Sergio and Fernanda, were alwasy very accommodating. The access to the spa each morning was great and Sune was a great masseuse to request. The resort provided several dining options, but our favorite was by far the hibachi experience at the Moongate. Overall the resort has several areas, including a great beach, and lots of activities, including swimming with the dolphins. The fitness center was a great addition too for working off some extra all-inclusive calories. Considering how many people all-inclusive resorts have to accommodate, it is a very well run and clean place. We would definitely go back.

Very impressed
Reviewed 19 hours ago

We have visited 9 five star all inclusive hotels in the last 3 years and this place is by far the BEST all around hotel. Betweeen the Dolphins, the great fitness center, excellent food, the shows were amazing every night was a special night , for all ages and all the activities this hotel really exceeded our expectations.
Definitely returning to this place!!

It’s OK
Reviewed 22 hours ago

Generally OK, but found blood marks on bed quilt. And the tablet and phone were malfunctioning at first. Some of the staff are nice however some are lack of English proficiency. The balcony should be equipped with a light, too dark at night to take a bath

Had to change review from last year
Reviewed 2 days ago

In 2018 I came with my wife and daughter and thought this was the best hotel I have visited... for a family, it is. I do not take that rating back.

I decided to revisit with friends from work and had to drop it to 4 stars and rewrite a review. This is why it dropped 1 star:

A) They apparently became environmentally friendly and stopped using straws. Now all drinks that are slush or have whip cream splashes you in the face. It becomes annoying.

B) Since I was with friends, the hotel dies down at 930-10. There is nothing to do at night and the scene quickly dies.

C) The food options could be better.

D) This is not a smoker friendly hotel. I do not smoke, but since we were celebrating my friends Bday we decided to buy Cubans. The only place they allow us to smoke is where they are signs. They are located in awkward places without seats. They need to add an area for people to lounge and smoke for celebration purposes. Even next to the fire pits they didn’t allow smoking.

Turquoise Tower disappointing
Reviewed 2 days ago

Chose the Turquoise section because it sounded great. For starters, it said expedited check in. We left our home at 4:30 am so we could get to resort early and enjoy the outdoor amenities. We arrived and regular check-in area had zero lines. We were whisked to our supposed quick check in. There was one woman helping a group of four. We were offered a drink. 25 min later we were getting annoyed because we did not anticipate wasting time waiting to check in. It was far from efficient. Then we had requested a high floor in a quiet area......gal told us she had a room with a swim up pool on a low floor. We said “No thanks!” Then our butler told us housekeeping came by twice each day. The first night we arrived back to our room at 9:30 pm and dirty towels from shower; plus our empty bar glasses still sitting in room. We sent two messages to the butler with zero response. We were then promised housekeeping would come by at 7 each night.....but we had to complain again.....overall butlers, etc. a very disappointing experience. Get a regular room and save $. Breakfast buffet very nice. Habaneros and French restaurant good for dinner. Would try a different resort on our next visit.