4.5
Very Good 6963 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

What We Love

  • The adults-only rooftop pool with stunning views of the Caribbean Sea—an Instagrammer’s dream
  • Sampling artisan beers at the onsite microbrewery
  • The spa’s oceanfront hydrotherapy circuit, which includes a massage waterfall
  • Diving into the turquoise ocean from the hotel’s private wooden pier

What To Know

  • This is a child-friendly resort, with a decked-out kiddie pool and play area
  • Swim-up Suites by the main building are for adults and children over 13; Turquoize Tower is a separate adults-only building
  • There’s a fitness center with ocean views, although the options for organized sporting activities are limited

Amenities

  •  Babysitting
  •  Free WiFi
  •  Handicap-accessible
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
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Overview

Chic all-inclusive getaway with gorgeous pools and restaurants for both kids and adults, perched on the Caribbean Sea

The Lowdown

Located in Punta Cancún, a peninsula surrounded on three sides by the Caribbean Sea, this upscale resort has a layout that takes full advantage of its ocean views. Common areas are bright and spacious, with a contemporary décor that nods to both Midcentury Modernism and traditional Mayan materials and themes, from the coral stone wall in the lobby to the woven accents throughout. Much of life at the 547-suite resort unfolds outdoors. A sprawling tiered pool with a swim-up bar fills the center of the property, while a second infinity pool sits at the edge of one of two pristine beaches (beachgoers can relax under on a series of thatched umbrellas lining the sand). But the real star—at least for grown-ups—is the rooftop infinity pool at the adults-only building, which may well be one of Cancún’s most gorgeous locations. With nearly 20 food venues (we counted eight restaurants, three lounges, and six bars), no one will go hungry or thirsty here. A small sampling: Lorenzo’s serves wood-fired pizzas in a charmingly rustic space, Chevy’s is a fun diner modeled after 1960s drive-ins, and La Bastille caters to couples with a romantic French vibe. Then there’s Zen Spa, a sophisticated haven of serenity whose highlight is a hydrotherapy circuit with sweeping ocean views. Welcome to the new generation of all-inclusives.

In the Area

Cancún, on Mexico’s lush Yucatán Peninsula, is one of the most famous vacation spots in the world. The turquoise Caribbean Sea is perhaps the area’s biggest attraction, but there’s plenty to do besides lounging on a beachside chaise. A visit to the Tulúm ruins, site of the only Mayan city built on the coast, is worth the 90-minute drive. Halfway between Cancún and the island of Isla Mujeres is a truly unique underwater museum, MUSA, where English sculptor Jason deCaires Taylor built over 500 life-sized sculptures depicting human forms. Nature lovers should not miss the Great Maya Reef, a snorkeling paradise brimming with tropical fish, nor the area’s cenotes, a series of cave-like diving pools.

How to Get There

Hyatt Ziva Cancun All Inclusive
Blvd. Kukulcan, Manzana 51, Lote 7
Cancun, 77500 Mexico

Reviews

4.5 Very Good 6963 Reviews
Stunning Hotel
Reviewed 12 hours ago

Best resort ever, this Hotel was above our expectations, the food and drinks were high Quality, several beautiful restaurants and bars, you don’t need to do reservations, The Staff was absolutely nice, the service was superior, The Hotel is well maintained, super clean and so many activities to enjoy. There is nothing negative that I found in this Hotel, I can’t wait to come back and stay here.

Bar Juana Margarita
Reviewed 16 hours ago

Thank you Abundio for the best attentive service & best margaritas. Also thank you to Alejandro and Oscar at bar Juana margarita for the great service. We loved the drinks and service thank you for having snacks from peanuts to chips available for us. We appreciate your great customer service and for making our experience at Hyatt ziva one of the best. You had great convos with us and kept us entertained we will definitely be returning a third time to Hyatt this was our second time and the experience is just amazing 😊

Great place, super relaxing easy going experience
Reviewed 19 hours ago

Very nice all inclusive hotel, the beach was excellent, food choices were great (no pre-booking required), everything was clean, staff super friendly.One thing to improve - we had a swim-up room in the "pyramid" building and it had a direct door to the neighboring room. This door was locked, but it was also very thin, and we could literally hear people talking/coughing in the other room. So when our neighbors would come in at 3am, they would wake us up almost every night.... :( :( I suggest the hotel invests in better doors between these rooms - solid core wood door would block sounds much better. Or having a removable soundproof pad that you put in the door space between the rooms, which can be removed if the guests want the two rooms to be connected.

second time to hyatt ziva
Reviewed 23 hours ago

this was our second trip to the hyatt ziva, and it was even better this year than last (although last year in my review i said it was one of my all time favorite resorts then too). that might be because of the ziva people that made this stay so wonderful.

all the staff were so friendly and helpful, but there are four that really stand out.

1.the front desk-miveya was so helpful and pleasant and fun to talk too. she was able to help with everything we asked for and was able to help almost instantly.

2.the rooms controller-marisol garcia. we were able to meet her once, but she is the person that o.k. ed all our requests from giving us the best room i have ever had at a resort (thank you so much for the upgrade-i would come back tomorrow if that room were available again!!!), to entrance to the third floor pool (miverya also helped big time with this.)

3. the restaurant manager (at la bastille) and others i believe, misael. i have never had such unbelievable attention. way beyond anything i would have ever expected. he made each time we ate at the la bastille the most memorable experience we have ever had. what a special treat to have met him.

4. lastly, the server at la bastille-marco. he always remembered us and recommended the perfect meal, and after dinner drink.

now as far as the resort. each time i walked around, i discovered new things to enjoy. the taco restaurant-last time it was too windy to eat there, but this time we found the food was so well prepared (loved the shrimp taco). and the outdoor setting is fun.

right in front of the taco restaurant is a light house, the water around it is quite shallow with a few rocks. last time we didnt swim there, but this time did. we had brought our snorkels so this was fun-you dont see many fish, but if u have kids i think they would love snorkeling here. the water doesnt get much above a foot for quite a distance, so one is able to always stand up, but can still see some fish.

also found a small mayan structure on walking path by ocean.

one last thing to the hyatt ziva, we didnt recieve the survy form like we usually do.i would have liked to have left comments there too

Words can’t describe!
Reviewed 23 hours ago

Went to Hyatt Ziva on first trip to Cancun in February 2018. Always have been loyal to Hyatt and this property did not disappoint! The weather was perfect during our stay. All the good food and drink you could ask for! And the service the staff provided was unequaled! Activities on the property were so nice that we did not even venture of the property for the five days we were there! Enjoyed so much that we are planning a trip back to the Hyatt Ziva Cancun resort in 2019! Certainly was one of our better vacations that we have experienced as a couple… Would love to take kids and grandkids back one day.