Hyatt Ziva Cancun All Inclusive
What We Love
- The adults-only rooftop pool with stunning views of the Caribbean Sea—an Instagrammer’s dream
- Sampling artisan beers at the onsite microbrewery
- The spa’s oceanfront hydrotherapy circuit, which includes a massage waterfall
- Diving into the turquoise ocean from the hotel’s private wooden pier
What To Know
- This is a child-friendly resort, with a decked-out kiddie pool and play area
- Swim-up Suites by the main building are for adults and children over 13; Turquoize Tower is a separate adults-only building
- There’s a fitness center with ocean views, although the options for organized sporting activities are limited
- Free WiFi
- Handicap Accessible
Located in Punta Cancún, a peninsula surrounded on three sides by the Caribbean Sea, this upscale resort has a layout that takes full advantage of its ocean views. Common areas are bright and spacious, with a contemporary décor that nods to both Midcentury Modernism and traditional Mayan materials and themes, from the coral stone wall in the lobby to the woven accents throughout. Much of life at the 547-suite resort unfolds outdoors. A sprawling tiered pool with a swim-up bar fills the center of the property, while a second infinity pool sits at the edge of one of two pristine beaches (beachgoers can relax under on a series of thatched umbrellas lining the sand). But the real star—at least for grown-ups—is the rooftop infinity pool at the adults-only building, which may well be one of Cancún’s most gorgeous locations. With nearly 20 food venues (we counted eight restaurants, three lounges, and six bars), no one will go hungry or thirsty here. A small sampling: Lorenzo’s serves wood-fired pizzas in a charmingly rustic space, Chevy’s is a fun diner modeled after 1960s drive-ins, and La Bastille caters to couples with a romantic French vibe. Then there’s Zen Spa, a sophisticated haven of serenity whose highlight is a hydrotherapy circuit with sweeping ocean views. Welcome to the new generation of all-inclusives.
In the Area
Cancún, on Mexico’s lush Yucatán Peninsula, is one of the most famous vacation spots in the world. The turquoise Caribbean Sea is perhaps the area’s biggest attraction, but there’s plenty to do besides lounging on a beachside chaise. A visit to the Tulúm ruins, site of the only Mayan city built on the coast, is worth the 90-minute drive. Halfway between Cancún and the island of Isla Mujeres is a truly unique underwater museum, MUSA, where English sculptor Jason deCaires Taylor built over 500 life-sized sculptures depicting human forms. Nature lovers should not miss the Great Maya Reef, a snorkeling paradise brimming with tropical fish, nor the area’s cenotes, a series of cave-like diving pools.
How to Get There
We stayed here for my niece's wedding. It's a very nice all inclusive resort. There was great food with lots of choices. The staff was helpful and pleasant. I would definitely recommend staying here. We really had a great time!
Best place to have a relaxing vacation all the attention is given to you so that you could be carefree!! Butler service was excellent! Food was excellent!! Beaches were excellent, nothing fell short of expected!
It was a pleasure to stay here. All of the staff were tremendously helpful and our room was absolutely pristine.. The food was amazing and we left extremely satified. I would reccomend staying here to anyone.
We stayed in Hyatt Ziva Cancun for 6 days, from June 3-8 ,2019 to celebrate my daughter’s birthday and also our children’s first week of summer vacation. It was a wonderful experience for our family except for ONE MAJOR HICCUP during our check in.
Let me walk you through our experience.. Alex/Alejandro who gave us roundtrip airport transfer. Alex/ Alejandro, is a very nice and professional gentleman, the moment we stepped in to the van we already have a great connection. He warmly welcomed us in the country of Mexico. He provided us with clean wash cloth, and refreshments for me, my wife and our 3 kids, he provided us with a lot of great information about the hotel. You can tell that he loves what he does for living. He was able to answer all our questions.
Upon arriving at the hotel, Jacob one of the bell person also a very polite gentleman, gave us a brief info of the hotel and assisted us to the Front desk. After turning us to the Front desk, that is where the traumatizing experience began.
We were greeted by the FO Supervisor and asked for our passport. As he was looking at our reservation, he informed us that there is only 1 adult on the reservation. He informed us that if we will add our 3 children and my wife on the reservation, it will be another $2,173USD for each person. My wife and I were both shocked with this information, 5X the amount of our rate, 5X the amount of our budget! We couldn’t believe that we have to pay that much money for us to add the rest of my family. We are unaware that we should specify the number of adults and kids when we booked the reservation. We were even in contact with the concierges Victor and Pamela who was very polite in communicating with us through email and also who arranged a welcome and birthday amenities for our daughter prior to our arrival and why none of the corrections were made.
To be honest, NO EMPHATY was shown to me and my wife. He did not provide us with any other options. He acted as if he’s only asking us for additional $2.00 USD which we find very sarcastic.
In the course of our conversation with the FO Supervisor, he instructed us what should have been done when booking a reservation. He told us that we should put the number of adults and kids, and the ages of the kids as well. So we tried doing that, in our shock we saw a much less rate than what we originally booked. We are now in a situation where we are really confused about the rate/ booking. So I showed it to the FO Supervisor, he was as surprised as I was. He held my phone for a good 5 mins. , he went back and forth at the back office that was the time we demanded for an assistance of the FO manager, but at first he told us he was not sure there will be manager available to assist us.
(Please keep in my mind, we came from an early flight from the US, we’ve been awake since 1am, we are in a different country, my 3 daughters, my wife and I were all tired)
When the FO manager came out from the back office, he asked us about our concerns, and we said it to him clearly that we are not asking for any discount, but to avail the amount that we have booked for. After several discussion and going back and forth, the FO manager claimed that he checked with the corporate and the final rate they can offer us is $ 3500 USD for our whole stay. We’ve been at the front desk for more than an hour at this point, we didn’t have any other choice but to accept and pay the final rate they offered to us because of the obvious reason that we are foreigners and nowhere else to go.
Paris Aguilar, the FO manager turned us over to Miros, who was very polite when she assisted us during our final check in.
And these are the people who turned things around after our check in experience.
Javier, the very kind bellman is the one who walked us to our room. He treated us with respect and compassion after our exhausting experience during our check in. During our whole stay whenever we see him, he’s very consistent and never forgets to ask us” How are we doing?”
We are so grateful for the professionalism of the dining manager of Lorenzo’s, Jose Ceballos. He
made sure that our family enjoyed our dining experience in Lorenzo’s. He is a very respectful man! David of the Moon gate was very entertaining and talented chef we really enjoyed our hibachi experiences.
The staff members in El Mercado, Angelino, Enrique, Daguberto, Juan D., Bernardo, Alejandro and the entire team went above and beyond with their service everyday of our stay. They took really good care of us and made us feel at home!
Jennifer and Ivan at Chevys made sure that we enjoyed our milkshakes and banana splits.
Our Zen Spa experience was outstanding as well. From Victor, the Spa manager was very accommodating who assisted us in booking the haircut of our 3 daughters. Sarah, Sophia and one more lady who’s name starts with an “M” (sorry my youngest daughter forgot her name).
The cabana massage experience of my wife and I was the icing on the cake. Pamela,Liliana, Guadalupe, and Sunely did an excellent job on removing all our bodystress from head to toe. We Highly recommended them!
Ruby and Jennifer of the kids club,who took care of our kids. Elizabeth,Miguel and the entire team of Delphinus, made sure that our kids had the best experience with the dolphins. Gorge the server of the main pool never forgets to offer us refreshments. Roberto the Aqua strong instructor who brought a lot of energy. We are very thankful to Sara and Nathalie of Photopro for their patience during the photoshoot and for the beautiful pictures. We appreciated Guillermo Lopez who assisted us during our early check out. All of these people are a big part of our unforgettable and amazing vacation in Hyatt Ziva Cancun. We may not know all of the names of the people we met during our whole stay, but we are beyond grateful for all their kindness and hard work.
Unfortunately, we still need to air out our concerns during our check in experience. The Spring splash promotion that we booked in advance was not honored, and we are still very confuse of the rate we paid for our stay. We also felt that our Hyatt membership was not valued. We are not looking for a perfect vacation, but what we experienced during our check in was really traumatizing. We appreciated Mr. Paris Aguilar’s decision by meeting us in the middle, but we still feel the FO team could have done better in handling the situation. It is not our intention to put anybody in trouble(that’s why we chose not to mention the FO supervisor’s name), but we want Hyatt Ziva Cancun to pay attention of what we experienced during our check in.
I would like to express how disappointed we are with Hyatt Ziva.
We just came from Xcaret Hotel and we wish we had stayed there for the whole trip.
We had problems with maintenance in our room (one of the best rooms) that took over two hours to be repaired, delay for everything and lack of hospitality from staff.
Four hours to bring a crib to the room
Over one hour to bring blankets
After the swimming we stopped for pizzas to take to our room and we were not allowed because we were wearing pool attire! In a Pizza place right next to the pool!
Decided to order in room dining and the estimated wait time was 60 min and we gave up (jet lagged).
The place feels crowded and services struggle to keep up with demand.
Very disappointed, especially considering the $750 daily rate we are paying.