4.5
Very Good 6628 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Free WiFi
  •  Gym
  •  Handicap-accessible
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
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Overview

Location

With a stay at Hyatt Zilara Cancun – Adults Only – All Inclusive in Cancun (Avenida Kukulkan), you’ll be convenient to Chac Mool Beach and La Isla Shopping Mall. This 4.5-star resort is within close proximity of Yamil Lu’um Archaeological Zone and Tequila Museum.

Rooms

Make yourself at home in one of the 307 air-conditioned rooms featuring fireplaces and LED televisions. Your room comes with a pillowtop bed. Rooms have private furnished balconies or patios. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature jetted bathtubs and rainfall showerheads.

Spa, Wellness & Premium Amenities

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You’re sure to appreciate the recreational amenities, which include 2 outdoor swimming pools, a 24-hour health club, and a sauna. Additional amenities at this resort include complimentary wireless Internet access, concierge services, and gift shops/newsstands.

Food & Drink

This resort is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy a meal at one of the resort’s dining establishments, which include 6 restaurants and a coffee shop/café. From your room, you can also access 24-hour room service. Relax with a refreshing drink at a beach bar, a poolside bar, or one of 5 bars/lounges.

Business & Travel Amenities

Featured amenities include complimentary wired Internet access, a 24-hour business center, and limo/town car service. A roundtrip airport shuttle is provided for a surcharge (available on request), and free valet parking is available onsite.

How to Get There

Hyatt Zilara Cancun – Adults Only – All Inclusive
Blvd Kukulcan Km 11.5 HZ
Cancun, 77500 Mexico

Reviews

4.5 Very Good 6628 Reviews
Amazing, even with all the rain!
Reviewed 16 hours ago

Just returned from a 5-day/4-night stay with friends at the Hyatt Zilara. We happened to be there during a very cloudy and rainy few days, which could have easily ruined the vacation since we were all expecting hot and sunny weather. But the hotel was so accommodating and several staff members actually apologized to us for the weather! We had an awesome time playing cards in the lobby when it was too rainy outside, and our pool/beach day was so much fun, despite all the clouds. Beach cabanas were easy to come by and the waitstaff never made us wait long for our next delicious tropical drinks. Shout out to Oneisie and Daniel for being awesome waitstaff in the bar area. They were so welcoming, friendly, and funny. Also, if not for all the rain, we might not have explored the spa, which was so relaxing. We did an excursion to Chichen Itza (highly recommend!), but other than that, there was no reason to leave the hotel! Everything you need is right there. We definitely want to go back!!

Awful linens
Reviewed 2 days ago

On our 18th trip to Zilara last month we had to have our sheets changed after housekeeping had changed them,this happened more than once, shame on you Hyatt, those sheets and pillowcases are the worst quality. The housekeeper had my husband and I feeling sheets in the hall till we found some without the pills.You advertise Egyptian Cotton Sheets, also no more aromatherapy that's advertised on the Website. I was very disappointed on how many perks we are losing. Thinking of taking my next vacation elsewhere. Love, Love the staff, that's the reason we keep going back, they are like Family.Zilara is losing it's SPARKLE.

Beautiful resort that felt luxurious.
Reviewed 2 days ago

The whole resort is beautiful and has a fantastic pool area with a great swim up bar that made us wonderful drinks. Clean and well kept. We typically like small resorts, this one is mid size but had a boutique feel.

Zilara was THE BEST ,even with rain!
Reviewed 3 days ago

Even though it rained 4 out 6 days.. We had a wonderful time. Spice buffet restaurant had the best tasting healthy choices. Spa employees July, Aurelio, Bety, Rosy, Carmen were outstanding ! Managers Hector and Johnathan were so much help . Everyone seemed to go out of their way to make you feel happy and welcome. Chefs Table was a disappointment . We are definitely returning.

Amazing!!
Reviewed 3 days ago

I absolutely loved this hotel, it was so entertaining that we didn’t even think to leave the hotel as we felt like if we did, we will be missing out on something!
They have everything, you name it, beach, pools, parties, loads of food, drinks! And the staff are something else, they made us feel so welcomed and loved! We made good friends with them.

You’ll be seeing me there again!