4.5
Very Good 7872 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Free WiFi
  •  Gym
  •  Handicap Accessible
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
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Overview

Location

With a stay at Hyatt Zilara Cancun – Adults Only – All Inclusive in Cancun (Avenida Kukulkan), you’ll be convenient to Chac Mool Beach and La Isla Shopping Mall. This 4.5-star resort is within close proximity of Yamil Lu’um Archaeological Zone and Tequila Museum.

Rooms

Make yourself at home in one of the 307 air-conditioned rooms featuring fireplaces and LED televisions. Your room comes with a pillowtop bed. Rooms have private furnished balconies or patios. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature jetted bathtubs and rainfall showerheads.

Spa, Wellness & Premium Amenities

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You’re sure to appreciate the recreational amenities, which include 2 outdoor swimming pools, a 24-hour health club, and a sauna. Additional amenities at this resort include complimentary wireless Internet access, concierge services, and gift shops/newsstands.

Food & Drink

This resort is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy a meal at one of the resort’s dining establishments, which include 6 restaurants and a coffee shop/café. From your room, you can also access 24-hour room service. Relax with a refreshing drink at a beach bar, a poolside bar, or one of 5 bars/lounges.

Business & Travel Amenities

Featured amenities include complimentary wired Internet access, a 24-hour business center, and limo/town car service. A roundtrip airport shuttle is provided for a surcharge (available on request), and free valet parking is available onsite.

How to Get There

Hyatt Zilara Cancun – Adults Only – All Inclusive
Blvd Kukulcan Km 11.5 HZ
Cancun, 77500 Mexico

Reviews

4.5 Very Good 7872 Reviews
Amazing Chef!
Anu1985

We stayed at Hotel Zilara for 4nights.
I am vegetarian and was totally surprised by the way the food was prepared everyday according to my taste by chef Jacob Flores. We extremely thankful to him and also to chef Miguel.

Chef Jacob care to see that our lunch and dinner were ready on time.

Daniel and Paola were very polite and helpful. Paola is friendly and took special care to see that we are comfortable.

We would like to thank the above employees for making our stay memorable.

Resort cares more about film crew, than guests
Seaside05918183093

What started as a dream vacation, turned into a very disappointing trip. The filming of the movie “Barb and Star Go To Vista Del Mar” impacted guest experience drastically and the resort staff couldn’t have cared less of how it impacted paying guests.

We were ran out of our poolside cabana on July 9 by film crew. Film crew also placed a large unsightly trashcan right behind our cabana. Trying to keep a positive attitude, We decided to escape the pool, by heading to the beach. After 30 minutes in the ocean, fake movie lifeguards whistled at us constantly and waved for us to get out of the ocean and called us back to the beach. We “were in their shot.” The real lifeguard employed by the resort just watched. What was even worse and incredibly unsafe was that by calling everyone out of the ocean directly in front of the resort, it forced those who still wanted to experience the water to go into the red zones flag area to swim, which wasn’t being monitored by the unengaged life guard (the very same life guard that had whistled us out of that danger zone, just a few minutes earlier when we hadn’t realized the current had drifted us that far out).

When I checked out, I explained this disappointing trip to the woman at the desk and asked her for the managers contact information so I could contact him directly about these circumstances. She only replied with “you’ll get a survey and you can share there.” Wow, ok. 4th time in Cancun, my favorite vacation destination, 1st and last time visiting a Hyatt property as an Explorist member.

What adds insult to injury is that the property already wasn’t a 5 Star quality—so many unidentified pool floaters, grime and moss on the tiles of the pool wall, even the movie actors were talking about how unclean some parts of the pool were, particularly in the “jumping waterfall” scene. Service was hit or miss—you either got someone fantastic, or someone unenthusiastic trying to move your table along. Thank goodness this only impacted us at the end of our trip—I feel terrible for all of the paying guests who are in worse circumstances now due to the resort prioritizing the film over them.

Our Best All Inclusive Ever!
toddmerko

Gorgeous Property with the finest of food and service . Location was perfect and every room looks directly out onto the ocean. The people who work there really try hard to make their guests happy. Top shelf alcohol always was available. And the buffet amazed us every day!