46%
Members Recommend
4.5
Very Good 12915 Reviews
Jetsetter Verified
This Hotel meets our standards
Our editors have been here and it has met our standards

What We Love

  • Bookings of three consecutive nights will receive a $500 Limitless Resort Credit per room, up to $750 with a four night stay, up to $1,500 with a five to six night stay, up to $1,800 with a seven to eight night stay, up to $2,000 with a nine to 11 night stay, up to $2,500 with a 12 to 13 night stay, and up to $3,600 with a 14 night or more stay; bookings made by May 31, 2015 for stays between Sept. 1 and Oct. 31, 2015 will receive double the Limitless Resort Credit
  • All meals, alcohol, 24-hour room service and use of the in-room liquor dispenser and minibar are included in the Jetsetter rate
  • Large lagoon-style pool and prime beachfront location mean multiple options for fun in the sun
  • Nonstop entertainment, from live music to bars and activities for all ages

What To Know

  • Bring earplugs: Loud poolside music and noise are practically impossible to escape, even in your room
  • Avoid spring break if you’re traveling with young kids, can’t stand crowds, or prefer peace and quiet
  • Housekeeping can be slow

Amenities

  •  All-Inclusive
  •  Babysitting
  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap Accessible
  •  Kids Club
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Room Service
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
Bedroom Modern Party Resort property living room Suite condominium Villa home swimming pool

Overview

High-octane beachfront all-inclusive where guests party like rock stars and bed down in beach-facing cribs

The Look

Welcome to the jungle. There’s no mistaking: A stay at the Hard Rock Hotel Cancún is all about living the rock star lifestyle. The experience begins upon arrival, on the resort’s giant guitar-shaped driveway, and continues in the lobby, which features neon-lit glass stairs, sheer metallic curtains and staff clad in polo shirts with sheer “tattooed” sleeves. Of course, no Hard Rock experience would be complete without wall-to-wall memorabilia, and the property is packed with it. Guests can browse items worn and used by acts including Oasis, Katy Perry, Madonna and the Red Hot Chili Peppers, among others.

Bed and Bath

Guestrooms have all the panache of the public spaces, but their vibe is pleasantly understated. Decor is clean-lined and modern, with an earthy palette and strategic hints of sparkle (mother-of-pearl shower tiles) and sea-inspired colors that recall Cancun’s Caribbean surroundings. In-room amenities include Rock Spa bath products, well-stocked minibars, and wine and liquor dispensers that make measuring out shots a science. Balconies provide nonstop beach and pool views, and in-room double Jacuzzis are ideal when it’s time to relax or bring the party inside.

Beyond

Rockers spend years touring the globe, and Hard Rock guests can take a world tour of their own at the resort’s five restaurants, which offer Mexican and Italian fare and upscale Brazilian and Japanese cuisine. (A high-caliber wine program ensures you’ll enjoy a perfect pairing no matter where you dine.) Just want to cool off with a cocktail or find some R&R? Float over to one of two swim-up bars, or check in at Rock Spa for a soothing aromatherapy massage.

How to Get There

Hard Rock Hotel Cancun All Inclusive
Blvd Kukulcan KM 14.5, Hotel Zone
Cancun, 77500 Mexico

Reviews

4.5 Very Good 12915 Reviews
Bit tired but nice room, great all inclusiv
Reviewed 5 hours ago

Comfortable room with Jacuzzi but hotel itself looks a bit tired. All inclusive was amazing even alcohol and room service are included.

Always lots of food in a restaurant, but people are wasting so much food.....

It's pity that we didn't stay in a hotel much and couldn't use these advantages. I think it's a great deal for family or people who just want to stay in a hotel relaxing. For me(always out for adventure), not worth it for the price.

Couples Holiday
Reviewed 17 hours ago

Room
On arrival We were allocated ground floor right with our balcony overlooking the poolside dj which was very loud, so we asked to move rooms and there was no problem at all. The hotel made it easy and hassle free. We were then allocated a room on the 8th floor which was much better and more peaceful with a better view.

The room had excellent facilities, a king bed which was very comfortable, a double jacuzzi (this didn’t work at first but we called down to reception and they sent someone up within 15 minutes). The bathroom was lovely. You get 24 hour room service, and refillable mini bar everyday 👍🏻 wahoo. The cleaners come everyday and give you fresh towels and bedding if you wish, however they were a bit persistent to come in at inconvenient times (when we were in the jacuzzi on a rainy day, luckily we had lots of bubbles 😂) Overall the room was a great size and had everything that was needed.

Facilities
The pool and private beach were fantastic, very clean and lovely views with beautiful soft sand. We were given pool towels everyday and there are lots of sun beds around but they do fill up quickly! However if you ask for help to find a bed the lovely staff will help find you a couple as they reset them if people try to save the beds! 😊 the staff were great with bringing around drinks whilst at the pool, and there are places to eat around the pool also, a pizza, burger and hotdog bar. There is a hot drinks station inside with biscuits which we loved 🙊

Restaurants
With 5 restaurants there’s a decent variety of styles for a sit down meal, which is better than buffet style. Mexican, Italian, Asian, Brazilian grill and The Market, which was buffet style. It can become a bit repetitive though if you only like a few of these choices. We enjoyed Zen, the Asian cuisine, the most! You have a choice of either set menu which had a range of options or you can sit around the grill and watch your chef cook your meal for you! This was an excellent experience!! You need to reserve tables everyday for your meals as otherwise it is hard to get a table in busy periods.

Staff
The staff were outstanding. There are so many staff at this hotel which is so good as there is always someone to help. Everyone is always so friendly, always giving a smile and saying hola, (think this means stupid English). Remember to bring your tips though a this is a big thing in Mexico! 😉

Entertainment
There was a lot of entertainment going on all through the day which was really good, around the pool, games at the bar and shows at night followed by a disco. The shows were Ok, some were good and others not so great. They repeat the shows every week so if you are staying for longer than 7 nights you end up watching the same shows again. I think this is one of the areas for improvement. However, you can venture out into the Cancun nightlife which is great.

Location
The location is good! It is more built up than riveria maya, which is surrounded by jungles, and is safe to go for a walk or hop on the bus for only 12 pesos. They have a shopping centre and great nightlife along the hotel zone. Because the location is safer and there are more restaurants/bars outside of the resort then this means the resort isn’t as big. We visited Hard Rock Riveria Maya which was huge and had way more facilities on site, it depends what you prefer!

Activities
We booked our activities using our resort credit, which was a great feature. You only pay 20% of the cost as a service fee so some trips works out good value for money, some others seem that the prices are inflated so you pay what you normally would. The activities they offer are great though, we highly recommend visiting “tankah”, Mayan extreme, swimming with dolphins, and take a trip to cocobongos!

Overall, we had a really great stay at this hotel and can’t wait to visit Mexico again!!

Mexico !
Reviewed 1 day ago

Hello everyone. I just stayed there in April 2019. Give you a list of the pros and cons. Pros very nice staff. The hotel could use a little freshening up but it’s very clean I had no issues. Rooms are nice enough also clean. Hotels in a good location nice beach plenty of drinks and food. Cons lil spring breaky for older couples. Pool is just ok but the do have a pool bar on each side.lil hard to get a lounge chair by the pool but not by the beach. Loud house music starts before noon by the beach. It is the Hard Rock. Expect loud music. The all-inclusive food package is just a 3/5 at Best. Not bad but not great either. There are two amazing restaurants within walking distance. Harry’s is my favorite restaurant in Mexico. Amazing!Freds is also very good. Two or three more good restaurants very close by. If you want fine dining it’s very close. 2 min walk. Overall I enjoyed my stay. Nice place for the price.

Wonderful Hard Rock Cancún
Reviewed 1 day ago

Spent an amazing week at the Hard Rock Cancun. Went with my husband and 7 year old son. Everything was exceptional and over the top. Son went to the Kids Club and had a blast. Definitely will be coming back

3rd visit and still as enjoyable as the first time
Reviewed 3 days ago

The hotel alone is amazing but what makes your stay exceptional is the staff. We had the privileged to have met a few amazing servers. If you ever visit, when you have breakfast at the Zen ask to sit in Blanca’s section! You won’t be disappointed. Gio and Gray also went above and beyond for us. That trio is the best! Like to drink? Who doesn’t in Cancun 😬 TJ is sure to fix you a drink you will enjoy under the sun. My family and I all together visited the spa twice, if you would like to enjoy a pedi/mani Lety is your gal.