Hard Rock Hotel Cancun All Inclusive
What We Love
- Bookings of three consecutive nights will receive a $500 Limitless Resort Credit per room, up to $750 with a four night stay, up to $1,500 with a five to six night stay, up to $1,800 with a seven to eight night stay, up to $2,000 with a nine to 11 night stay, up to $2,500 with a 12 to 13 night stay, and up to $3,600 with a 14 night or more stay; bookings made by May 31, 2015 for stays between Sept. 1 and Oct. 31, 2015 will receive double the Limitless Resort Credit
- All meals, alcohol, 24-hour room service and use of the in-room liquor dispenser and minibar are included in the Jetsetter rate
- Large lagoon-style pool and prime beachfront location mean multiple options for fun in the sun
- Nonstop entertainment, from live music to bars and activities for all ages
What To Know
- Bring earplugs: Loud poolside music and noise are practically impossible to escape, even in your room
- Avoid spring break if you’re traveling with young kids, can’t stand crowds, or prefer peace and quiet
- Housekeeping can be slow
- Free WiFi
- Kids Club
- Parking On Site
- Room Service
Welcome to the jungle. There’s no mistaking: A stay at the Hard Rock Hotel Cancún is all about living the rock star lifestyle. The experience begins upon arrival, on the resort’s giant guitar-shaped driveway, and continues in the lobby, which features neon-lit glass stairs, sheer metallic curtains and staff clad in polo shirts with sheer “tattooed” sleeves. Of course, no Hard Rock experience would be complete without wall-to-wall memorabilia, and the property is packed with it. Guests can browse items worn and used by acts including Oasis, Katy Perry, Madonna and the Red Hot Chili Peppers, among others.
Bed and Bath
Guestrooms have all the panache of the public spaces, but their vibe is pleasantly understated. Decor is clean-lined and modern, with an earthy palette and strategic hints of sparkle (mother-of-pearl shower tiles) and sea-inspired colors that recall Cancun’s Caribbean surroundings. In-room amenities include Rock Spa bath products, well-stocked minibars, and wine and liquor dispensers that make measuring out shots a science. Balconies provide nonstop beach and pool views, and in-room double Jacuzzis are ideal when it’s time to relax or bring the party inside.
Rockers spend years touring the globe, and Hard Rock guests can take a world tour of their own at the resort’s five restaurants, which offer Mexican and Italian fare and upscale Brazilian and Japanese cuisine. (A high-caliber wine program ensures you’ll enjoy a perfect pairing no matter where you dine.) Just want to cool off with a cocktail or find some R&R? Float over to one of two swim-up bars, or check in at Rock Spa for a soothing aromatherapy massage.
How to Get There
We have been members of the hotel for years now, and it’s always a good time! This past vacation we had the pleasure of meeting David the manager at the Market buffet... he and Jonathan as well as all the others there went above and beyond for us.. anything we needed they would make it happen! They made us the cutest plate of goodies as well as a airplane pancake the morning we were going back home. Very thoughtful 😊 Looking forward to our next trip there!
Don't get me wrong; I like to rock, but sometimes when you get away from it all, you want a little peace and quiet. When you come down from your room at the HRH, you are blasted with music or noise the minute the elevator doors open. We were there when it rained, so we were stuck indoors which meant a BIG party day. It was a lot of fun, but when it was raining again the next day...oh, boy. Uncle!! Unless you have a spa appointment, the only place to find peace is to go back up to your room.
As for details, the elevators are slow, the pool is too cold, and the rooms are a bit dark. What did I like? The Queen tribute - even shoved into a corner indoors due to the rain...so much fun. The local rock band concert - good stuff! I loved the good airflow in the room - just the way I like to sleep, and I love that they are caring for the planet with reduced waste and limited straw usage. I found out later that a Mexican company is making straws from avocado pits, so YAY from the turtles!
Love the Hard Rock, food is excellent and service top notch. Especially Tony the Pool Concierge, he was so polite and helpful. Very friendly and always looked out for us, got towels, reserved spot we liked, checked on us throughout the day. He is one of the shining stars of this resort!
We've been to almost every Hard Rock and Palace Resort property. I have to admit this one had some of the best food we've had. Restaurant staff and entertainment staff were great. With our level of membership we have concierge service provided. We had been making our own reservations and the concierge staff called our room requesting we use them since that is what they are there for. So we agreed and requested reservations at Zen for the following evening. When we arrived there were no reservations for us. We went to the concierge desk to request another reservation and were told that our concierge didn't come in until 11. At 11 I went back to the desk and was told I waited too long and should have been there first thing in the morning. ?? We were also given two numbers to call if we didn't want to go to the desk but every time I called, no answer. Without a doubt this is the worst concierge staff we've ever encountered and don't think we'll return.
Very clean , comfortable, lots of action day or nite , crowd is the right mixture to have fun with , family's with kids were having fun ,food 70 % my approval , location great and lots of daily pool activities.