46%
Members Recommend
4.5
Very Good 11230 Reviews
Jetsetter Verified
This Hotel meets our standards
Our editors have been here and it has met our standards

What We Love

  • Bookings of three consecutive nights will receive a $500 Limitless Resort Credit per room, up to $750 with a four night stay, up to $1,500 with a five to six night stay, up to $1,800 with a seven to eight night stay, up to $2,000 with a nine to 11 night stay, up to $2,500 with a 12 to 13 night stay, and up to $3,600 with a 14 night or more stay; bookings made by May 31, 2015 for stays between Sept. 1 and Oct. 31, 2015 will receive double the Limitless Resort Credit
  • All meals, alcohol, 24-hour room service and use of the in-room liquor dispenser and minibar are included in the Jetsetter rate
  • Large lagoon-style pool and prime beachfront location mean multiple options for fun in the sun
  • Nonstop entertainment, from live music to bars and activities for all ages

What To Know

  • Bring earplugs: Loud poolside music and noise are practically impossible to escape, even in your room
  • Avoid spring break if you’re traveling with young kids, can’t stand crowds, or prefer peace and quiet
  • Housekeeping can be slow

Amenities

  •  All-Inclusive
  •  Babysitting
  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap-accessible
  •  Kids Club
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Room Service
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
Bedroom Modern Party Resort property living room Suite condominium Villa home swimming pool

Overview

High-octane beachfront all-inclusive where guests party like rock stars and bed down in beach-facing cribs

The Look

Welcome to the jungle. There’s no mistaking: A stay at the Hard Rock Hotel Cancún is all about living the rock star lifestyle. The experience begins upon arrival, on the resort’s giant guitar-shaped driveway, and continues in the lobby, which features neon-lit glass stairs, sheer metallic curtains and staff clad in polo shirts with sheer “tattooed” sleeves. Of course, no Hard Rock experience would be complete without wall-to-wall memorabilia, and the property is packed with it. Guests can browse items worn and used by acts including Oasis, Katy Perry, Madonna and the Red Hot Chili Peppers, among others.

Bed and Bath

Guestrooms have all the panache of the public spaces, but their vibe is pleasantly understated. Decor is clean-lined and modern, with an earthy palette and strategic hints of sparkle (mother-of-pearl shower tiles) and sea-inspired colors that recall Cancun’s Caribbean surroundings. In-room amenities include Rock Spa bath products, well-stocked minibars, and wine and liquor dispensers that make measuring out shots a science. Balconies provide nonstop beach and pool views, and in-room double Jacuzzis are ideal when it’s time to relax or bring the party inside.

Beyond

Rockers spend years touring the globe, and Hard Rock guests can take a world tour of their own at the resort’s five restaurants, which offer Mexican and Italian fare and upscale Brazilian and Japanese cuisine. (A high-caliber wine program ensures you’ll enjoy a perfect pairing no matter where you dine.) Just want to cool off with a cocktail or find some R&R? Float over to one of two swim-up bars, or check in at Rock Spa for a soothing aromatherapy massage.

How to Get There

Hard Rock Hotel Cancun All Inclusive
Blvd Kukulcan KM 14.5, Hotel Zone
Cancun, 77500 Mexico

Reviews

4.5 Very Good 11230 Reviews
Amazing hotel
Reviewed 3 hours ago

Stayed at this hotel last year for 2 weeks and it was perfect. All of the restaurants offer great food and also had great service. The drinks in the hotel were great as was the selection of drinks in the mini bar. The beach and the pool in the hotel are lovely. This hotel caters to people of all ages.

Visit for honeymoon
Reviewed 1 day ago

The view of the beach from our room is a reason in itself to visit this hotel. Was great to be able to visit all the different resteraunts in the evening that are actually included!
Generally the staff were all very helpful and gave lovely service, really wanted to to that extra mile and I appreciate that. There were s few times I felt guilty that I can't speak any Spanish!
Me and my partner are not massive drinks and I think if we were we might have seen this hotel as better value for money.

Hard Rock Cancun - Rock Royalty Upgrade
Reviewed 2 days ago

Overall 8/10

Brilliant hotel, clean, friendly and great choice of foods with the best entertainment I have seen in a hotel. Although the hotel is very small compared to other Hard Rocks and others in the Cancun area, they make excellent use of the space and didn’t feel over crowded however this was the quietest time of year.

Our stay duration was 7 nights as a couple with the Rock Royality upgrade which in my opinion was a waste of money (approx £1000). This upgrade gains you access to the pool on level 3 which is supposed to be adults only but no one listens to this rule and is used by all and staff are too nice to ask anyone to use the correct areas as they work on tips. This upgrade also gets you a complimantary massage which was really good and also allows use of a personal assistant between 7am-11pm which is not worth the money and are not always available and fail to carry out tasks like booking restaurant times etc. Some activities were booked incorrectly and many others booked on wrong times and times changed booking without notice. This service caused more difficult than booking the events ourself with the event planners on level 2. However that being said the hotel was still fantastic I would just avoid the rock royalty upgrade in future.

Rooms were excellent and couldn’t be cleaner, mini bar in room was excellent however you need to ask for it to be refilled which isn’t the best. Beds extremely confortable was hard to get out of it.

Hotel Credits - Depending on your room type and length of stay you receive various amount of hotel credits which are credits that can be used to purchase events, spa treatments, and various items on the in-house shops with he additional 20% to paynon taxes. However these events are over priced and limited to other hotels on the Cancun / Player Del Carmen area. The Rock Royalty room
Came with $3600 credit for 7 nights but reception on arrival would only gave us $1800, we had to prove via the calculator on hard rock website before they would amend the changes.

One other thing to avoid is hotel is the sales team known as Legendary, these guys will be happy to use all of your holiday time trying to sell you timeshares, Avoid! Avoid! Avoid! They limit the info and waffel on for hours rather than just getting to the point. Even if you are genuinely interested in a time share like we were I would avoid as they continuously phone the room wanting to arrange other appointments. Very annoying.

MUST DO:
- Zen Restaurant
- Brazilian Restaurant
- Circus Show, Magic Show, Light and Fire Show
- Coco Bongo (Extra Cost)
- Jungle Tour (Hotel credits)

AVOID:
- Rock Royalty Upgrade
- Legandary Meetings

Top Choice Lesbian Wedding Destination
Reviewed 2 days ago

My wife and I recently got married at the Hard Rock Hotel Cancun and had the most incredible, perfect experience we could have imagined! I wouldn't change a thing about our stay. The staff were simply out of this world, every one of them was thoughtful and hard-working. I am so happy we chose this destination for our wedding!

Relaxing, pampered week.
Reviewed 2 days ago

Our 4th different Hard Rock property vacation and our experience continued to be nothing short of Excellente! Not one single complaint. Noteworthy was the friendly service of Jesus & Nohemi on the beach!