Hard Rock Hotel Cancun All Inclusive
What We Love
- Bookings of three consecutive nights will receive a $500 Limitless Resort Credit per room, up to $750 with a four night stay, up to $1,500 with a five to six night stay, up to $1,800 with a seven to eight night stay, up to $2,000 with a nine to 11 night stay, up to $2,500 with a 12 to 13 night stay, and up to $3,600 with a 14 night or more stay; bookings made by May 31, 2015 for stays between Sept. 1 and Oct. 31, 2015 will receive double the Limitless Resort Credit
- All meals, alcohol, 24-hour room service and use of the in-room liquor dispenser and minibar are included in the Jetsetter rate
- Large lagoon-style pool and prime beachfront location mean multiple options for fun in the sun
- Nonstop entertainment, from live music to bars and activities for all ages
What To Know
- Bring earplugs: Loud poolside music and noise are practically impossible to escape, even in your room
- Avoid spring break if you’re traveling with young kids, can’t stand crowds, or prefer peace and quiet
- Housekeeping can be slow
- Free WiFi
- Kids Club
- Parking On Site
- Room Service
Welcome to the jungle. There’s no mistaking: A stay at the Hard Rock Hotel Cancún is all about living the rock star lifestyle. The experience begins upon arrival, on the resort’s giant guitar-shaped driveway, and continues in the lobby, which features neon-lit glass stairs, sheer metallic curtains and staff clad in polo shirts with sheer “tattooed” sleeves. Of course, no Hard Rock experience would be complete without wall-to-wall memorabilia, and the property is packed with it. Guests can browse items worn and used by acts including Oasis, Katy Perry, Madonna and the Red Hot Chili Peppers, among others.
Bed and Bath
Guestrooms have all the panache of the public spaces, but their vibe is pleasantly understated. Decor is clean-lined and modern, with an earthy palette and strategic hints of sparkle (mother-of-pearl shower tiles) and sea-inspired colors that recall Cancun’s Caribbean surroundings. In-room amenities include Rock Spa bath products, well-stocked minibars, and wine and liquor dispensers that make measuring out shots a science. Balconies provide nonstop beach and pool views, and in-room double Jacuzzis are ideal when it’s time to relax or bring the party inside.
Rockers spend years touring the globe, and Hard Rock guests can take a world tour of their own at the resort’s five restaurants, which offer Mexican and Italian fare and upscale Brazilian and Japanese cuisine. (A high-caliber wine program ensures you’ll enjoy a perfect pairing no matter where you dine.) Just want to cool off with a cocktail or find some R&R? Float over to one of two swim-up bars, or check in at Rock Spa for a soothing aromatherapy massage.
How to Get There
Stayed with friends at Hard Rock Cancun the first week of October for 7 nights. This was our second visit here this year and have visited many times over the past ten years or so. It never gets old! From beginning to end, the service, hospitality, food, drink, entertainment, and lets not forget- that beautiful beach!- are first class. One stay and you will be spoiled for the good life...and they continue to deliver the best vacation value in Cancun with all their added features. If you want to live like "Rock Royalty" you must pay a visit to Hard Rock Cancun. Until next time...!
The purpose of this review is to complement Ms. Gabriela on a superb job in organizing a reception/dinner for my mother's 75th birthday celebration. I brought my own decorations and she facilitated the rest and the room looked magical. She managed all the details (decorations, provided us with great menu selections, etc.) and best of all we started with plan A, due to possibility of rain arranged for plan B, and given it poured ended up with plan C. She was so professional, delightful, and even when there were curb balls thrown she elegantly planned for the unforeseen! I was so impressed with her! Even my 14 year old son said "mom she is so professional - I like her" - its the truth!
So thank you so much - it was a very special celebration for us and Gabriela and her team are to be commended.
Upon our arrival we met Rolando. Who made sure everyone took care of us . We then met Javier our Bellboy. He was so pleasant , sweet , informative and funny. We were met with delicious smelling towels and big smiles from all Hotel staff upon arrival. Javier our Bellboy brought up our luggage and explained everything to us in our room and what we needed to know for our trip. Our room was breathtaking. A View from our balcony is below. We love hard rock so much we decided to upgrade to Hall of Fame status. Victor was part of that and we appreciate all his help. They allowed us to enjoy that status immediately and it was the best thing we could have done. So, then they assigned us two butlers Romero and Ari( pictured below) who when I say they took care of every need I mean EVERY need . They made our dinner reservations, got us cabs, reserved our pool chairs , reserved our Bali bed, addressed all our concerns , & approached us and dealt with us every day with a giant smile. They were classy, efficient and made our trip what it turned out to be nothing short of spectacular. It was my mom's 75th birthday so on a few occasions our room had quite a few surprises in it when we arrived. One night there were chocolates and champagne and a cake that's said happy birthday. While another night was a huge sign that said "happy birthday "and the jacuzzi was filled with bubbles and all different colored balloons everywhere . They are the best . We were waited on at the Bali bed area by Jesus he anticipated our needs before we did from buckets of ice to drinks . He even gave us a small can of refreshing Evian spray for our hot faces. At that moment I truly did not want to leave Cancun (they make you feel like a Queen here :-). All the restaurants we're so delicious we particularly enjoyed Ciao which was our favorite. Each restaurant will cook you anything you want even if it's not on the menu such as Lobster ( the biggest and best lobster tail I've ever had by the way). My favorite place to eat breakfast was Zen. I had the pleasure of meeting Lucy and Adriana and Gio and Grey for breakfast there every morning. (Picture below). I can't say enough about these three beautiful women and their smiling faces greeting us every morning. The pancake in the picture is what they made for us the day we were leaving. We love to stay at an area called Coldplay right in front of the rock Spa it is a private area for Hall of Fame members and the pool concierge was Carlos Jimenez the waiter was Nestor and Ezekiel came to us with little towels and massaged our faces and sprayed it with Evian AND cleaned our glasses. This is where you feel like you died and went to heaven. Carlos made sure everything was spot on absolutely perfect while Nestor waiting on you hand and foot and brought your drinks before you finish them and even brought you food when you were hungry. These three men work so hard to make sure that we had the most spectacular trip. Their service was excellent and very much appreciated. Oh they also set up your towels on your chairs made you little pillows from them and change them when they got wet! What hard workers! ( private pool pictured below)Oh ,did I mention the rock Spa? How relaxing! We went daily! Here we met Chris Rock who worked the front desk. He checked us in and helped us prepare. The people who performed our massages were so qualified and so friendly. What luxury!. Alberto was our vacation planner who took care of all our reservations for us like the spa treatments and tours. We were celebrating my mom's 75th birthday and she wanted to go ziplining so he booked that for us (Piston Pueblo )and XOXIMILCO a mexican floating fiesta ..( I highly recommend both tours). Oh I can't forget to give a shout out to Miguel and Santos our waiters at the restaurant Frida. And of course one of the most important men Angel our bartender (right in front of Frida) and last but not least Denise Garza from Resort services her beautiful smiling face and helpfulness made our week beautiful. Our trip ended full circle. Javier came up to our room got our luggage and made us laugh on a sad day. The Mexican people are the most beautiful, caring and good-hearted people I know .I've been to Mexico quite a few times. This is by far my favorite of the resorts so far. I just got home yesterday and I'm already looking to go again in a few months. Absolute pure luxury... Paradise on Earth at this hotel. Highly highly recommended I can't wait to go back!
I recently traveled to Cancun for vacation. It was absolutely awesome! The staff at the Hard Rock Hotel were absolutely amazing. They were very attentive, friendly, entertaining and professional. I had an issue with a leak by the toilet. Once I mentioned it to the staff, they were on it right away. The amenities are great and the food was delicious. My ocean view was absolutely amazing! To wake and see the sun reflecting in the mirror of my room was cool. The beach was beautiful as well. I needed a getaway and I'm glad I chose to stay at the Hard Rock Hotel. I highly recommend!!! Cancun, I shall return!!! Thanks Hard Rock!!!
Hard rock cancun is one of the best hotels. very good facilities and good costumer care.
staff is very attentive and takes care every single detail, for sure we will come back again.\thank you for the wonderful service