Hard Rock Hotel Cancun All Inclusive
What We Love
- Bookings of three consecutive nights will receive a $500 Limitless Resort Credit per room, up to $750 with a four night stay, up to $1,500 with a five to six night stay, up to $1,800 with a seven to eight night stay, up to $2,000 with a nine to 11 night stay, up to $2,500 with a 12 to 13 night stay, and up to $3,600 with a 14 night or more stay; bookings made by May 31, 2015 for stays between Sept. 1 and Oct. 31, 2015 will receive double the Limitless Resort Credit
- All meals, alcohol, 24-hour room service and use of the in-room liquor dispenser and minibar are included in the Jetsetter rate
- Large lagoon-style pool and prime beachfront location mean multiple options for fun in the sun
- Nonstop entertainment, from live music to bars and activities for all ages
What To Know
- Bring earplugs: Loud poolside music and noise are practically impossible to escape, even in your room
- Avoid spring break if you’re traveling with young kids, can’t stand crowds, or prefer peace and quiet
- Housekeeping can be slow
- Free WiFi
- Kids Club
- Parking On Site
- Room Service
Welcome to the jungle. There’s no mistaking: A stay at the Hard Rock Hotel Cancún is all about living the rock star lifestyle. The experience begins upon arrival, on the resort’s giant guitar-shaped driveway, and continues in the lobby, which features neon-lit glass stairs, sheer metallic curtains and staff clad in polo shirts with sheer “tattooed” sleeves. Of course, no Hard Rock experience would be complete without wall-to-wall memorabilia, and the property is packed with it. Guests can browse items worn and used by acts including Oasis, Katy Perry, Madonna and the Red Hot Chili Peppers, among others.
Bed and Bath
Guestrooms have all the panache of the public spaces, but their vibe is pleasantly understated. Decor is clean-lined and modern, with an earthy palette and strategic hints of sparkle (mother-of-pearl shower tiles) and sea-inspired colors that recall Cancun’s Caribbean surroundings. In-room amenities include Rock Spa bath products, well-stocked minibars, and wine and liquor dispensers that make measuring out shots a science. Balconies provide nonstop beach and pool views, and in-room double Jacuzzis are ideal when it’s time to relax or bring the party inside.
Rockers spend years touring the globe, and Hard Rock guests can take a world tour of their own at the resort’s five restaurants, which offer Mexican and Italian fare and upscale Brazilian and Japanese cuisine. (A high-caliber wine program ensures you’ll enjoy a perfect pairing no matter where you dine.) Just want to cool off with a cocktail or find some R&R? Float over to one of two swim-up bars, or check in at Rock Spa for a soothing aromatherapy massage.
How to Get There
We stayed here for our honeymoon between 3rd and 17th December 2018. Whilst this hotel is mostly an amazing place I felt that there were a few small things (which most may view as trivial), that let its five star rating down, considering its not the cheapest of places to stay.
I have created a list of pros and cons which I hope will help anyone considering booking here. I say again that the cons are all pretty minor things and had we not have travelled on a ten hour flight and paid a lot to come here they ordinarily wouldnt bother me. I know there are worse problems in the world than this but things matter when you pay for five stars with such a reputable brand.
- When we arrived we were upgraded from a Deluxe Sea View to a Platinum Sea view free of charge meaning we got a larger bed.
- The location is stunning.
- The pool area is clean.
- The food was top quality, we never struggled to get into any restaurants. (Would really reccomend the Mexican restaurant)
- The pool has swim up bars so your never more than a few steps away from quality drink. Premium brands are included with no catches unlike most all inclusive packages.
- Overall this was a relaxing holiday.
- Wide variety of trips available to be booked within the hotel and the staff were really informative and keen to help.
- As per the photos attached there were a number of maintenance (or lack of) problems with the room. The door handle surround was hanging off in the bathroom, the shower door leaked water even when closed meaning the bathroom floor was flooded and had to be towel dried, the plug socket by the sinks wobbled out of place significantly with normal use, the balcony doors were stiff and did not open properly and looked like they need a good paint, the wall socket on one side of the bed could not be used for anything like charging your phone like most normal people do at night and it was completely hanging out of the wall and was wired to the room service phone. Other than that, the room was nice, bed was comfy etc. The air con leaked water though.
- On about 7 of our 14 days here both room cards stopped working and we had to get new ones. On one day I went back to the room from the pool and the actual door locking mechanism had stopped working and I had to wait about 15 minutes for someone to come and repair it so I could get into my room. This started to become irritating as it just seems like something simple - you should be able to access your room without contantly speaking to the reception staff.
- On our return to the room to get ready for the evening one day there had been no shower gel or tissues replaced delaying us getting ready as we had to wait for more shower gel.
- One day we returned to the room at 17:00 and it had not been cleaned at all, bed was not made, towels were all wet, no new toilet paper, and we had to wait for room service to send someone with the dry towels etc which took about 45 mins meaning we had to rush to get ready for the reataurant we had booked.
- Bottled water was often not replaced.
- Some nights a cleaner would leave new glasses and some chocolates in the room while we were out, other nights they would not come at all. This was not essentil at all but just a little inconsistant.
- Often the pool staff and restaurant staff would stand in groups of two or three close to where you were eating and talk and laugh whilst looking at you. This almost made me feel like they were laughing or talking about us, although they probably were not, it just made you feel that way and took the relaxing edge off some meals especially when the staff know you dont speak their language and cannot understand them. Before anyone thinks I am being over the top saying this, imagine going to a nice restaurant in the UK or your home country and having two or three waiting staff huddled talking next to your table and occasionally laughing and looking at you. It would make you feel a bit awkward.
- Although the waiting staff were very hard working and helpful, sometimes it took 10 - 15 minutes to get a cup of tea or coffee to the table at breakfast and often even if we asked, we would have to ask again for them to bring milk. Its not like we were in a rush to be anywhere or that its a hardship but again, you pay a lot for a quality experience and when you like a cuppa with your breakfast, waiting for 15 minutes is annoying.
- The waiting staff interrupt you a lot sometimes when you have a mouthfull of food or are talking. They sometimes introduce themselves and talk to you for a while when you are half way through a meal. This is nice but its not what you want as a couple having a quiet meal, you feel like you have to humor them. It seems like they bother you too much and if one person finishes their meal, even in the nice italian restaurant they whip your plate away from you before your partner finishes making them feel a bit rushed.
- One day I asked a young member of staff at “Float Bar” for a bottle of water and he looked at me as if he wanted to kill me, and did not speak to me and just gave me the water without speaking or looking at me. This just felt a bit hostile just for asking him to do his job.
- The music by the pool plays into the night and could be heard really loudly in the room so rule out any early nights if you are tired.
- The pool area gets overcrowded.
- The phone in our room sometimes randomly started to ring and then nobody answered when you picked it up.
- The wifi is really slow and disconnects frequently.
In summary we had an amazing time here but all of the above combined cons spoiled my overall view of the hotel and of the hard rock brand which you normally associate with really high quality. I have been to other hotels for less money and had a better experience there. These cons are not significant but enough to make me not want to return to the hotel again as the quality seems too inconsistent.
If your looking for a relaxing quiet holiday look else where as this hotel can be a little loud and intense. If your after both a relaxing holiday combined with a bit of fun this is ideal for you.
My husband and I traveled with our college age daughter and her boyfriend. I thought it would be a challenge to find a place we would all enjoy equally, but the HRH nailed it. The music by the pool, the weekly foam party, the fun pool bartenders (shoutout to Jamie!), the beach service, the excellent mid day barbecue... everything was great.
Having said that, a review isn’t a review without the pros AND cons. The restaurant service is impeccable but, unfortunately, the food is average. Believe it or not, the worst experience was at the Mexican restaurant. (So disappointing!). But there’s so much food everywhere you turn that you won’t go hungry. The whole hard rock decor is a bit tacky for my taste, but that’s just a personal preference. The large jacuzzi tub sits in the middle of the room, which was exactly as impractical as it sounds. The beach was beautiful and super clean, the water was gorgeous but choppy. Be careful! I had concerns about drinking the water but there was bottled water available everywhere and we had no problems.
All in all a top notch vacation, we plan to go back!
(Actual travel nov 2017)
There’s so much to enjoy about about this resort. The staff is absolutely wonderful. The ocean view from the beach and pool is stunning. The lobby is lively and there is always a fun activity going on somewhere. Best of all, you’re never far from a bar. I loved the choice of restaurants but found the food itself a bit bland. My only real complaint was that it was often difficult to find a chair by the pool.
The hotel staff is fantastic. Just ask and your wishes are granted. Been going there for the last 6 years...we love our stays. The restaurant does require reservations, but if you don’t make them in time, the staff tries to accommodate you in a different are
We picked the Hard Rock from the all-inclusive options through timeshare company RCI. Food & service was great! Staff was exceptionally polite & attentive. 24/7 room service was quick as were the concierge for any other request we had. We easily upgraded to an ocean front room. However the beds were tiny. Not sure if this is a Mexico thing but we couldn’t get 1 room for 4 people with a King bed in it. It was 2 double beds which is smaller than a queen. If I’m paying that much I would like a King bed. I also didn’t like the manly scent of all the toiletries. I also was expecting some Mexican culture to be present. I shouldn’t realIzed Hard Rock is all about the rock music, which I love! I also loved that there were 2 pools. One for the rowdier crowd & one for the laidback. My favorite part was learning the drums! My husband learned the rifts to a song & we performed in front of the pool audience! It was fun & liberating. I couldn’t get my 2 girls, 4 & 6, out of the Kids Club!! I had to beg them to come to the beach with us. Overall, I have minor complaints & they didn’t affect how wonderful of a trip it was. Highly recommend if you’re not looking for authentic Mexican culture.