46%
Members Recommend
4.5
Very Good 13248 Reviews
Jetsetter Verified
This Hotel meets our standards
Our editors have been here and it has met our standards

What We Love

  • Bookings of three consecutive nights will receive a $500 Limitless Resort Credit per room, up to $750 with a four night stay, up to $1,500 with a five to six night stay, up to $1,800 with a seven to eight night stay, up to $2,000 with a nine to 11 night stay, up to $2,500 with a 12 to 13 night stay, and up to $3,600 with a 14 night or more stay; bookings made by May 31, 2015 for stays between Sept. 1 and Oct. 31, 2015 will receive double the Limitless Resort Credit
  • All meals, alcohol, 24-hour room service and use of the in-room liquor dispenser and minibar are included in the Jetsetter rate
  • Large lagoon-style pool and prime beachfront location mean multiple options for fun in the sun
  • Nonstop entertainment, from live music to bars and activities for all ages

What To Know

  • Bring earplugs: Loud poolside music and noise are practically impossible to escape, even in your room
  • Avoid spring break if you’re traveling with young kids, can’t stand crowds, or prefer peace and quiet
  • Housekeeping can be slow

Amenities

  •  All-Inclusive
  •  Babysitting
  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap Accessible
  •  Kids Club
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Room Service
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
Bedroom Modern Party Resort property living room Suite condominium Villa home swimming pool

Overview

High-octane beachfront all-inclusive where guests party like rock stars and bed down in beach-facing cribs

The Look

Welcome to the jungle. There’s no mistaking: A stay at the Hard Rock Hotel Cancún is all about living the rock star lifestyle. The experience begins upon arrival, on the resort’s giant guitar-shaped driveway, and continues in the lobby, which features neon-lit glass stairs, sheer metallic curtains and staff clad in polo shirts with sheer “tattooed” sleeves. Of course, no Hard Rock experience would be complete without wall-to-wall memorabilia, and the property is packed with it. Guests can browse items worn and used by acts including Oasis, Katy Perry, Madonna and the Red Hot Chili Peppers, among others.

Bed and Bath

Guestrooms have all the panache of the public spaces, but their vibe is pleasantly understated. Decor is clean-lined and modern, with an earthy palette and strategic hints of sparkle (mother-of-pearl shower tiles) and sea-inspired colors that recall Cancun’s Caribbean surroundings. In-room amenities include Rock Spa bath products, well-stocked minibars, and wine and liquor dispensers that make measuring out shots a science. Balconies provide nonstop beach and pool views, and in-room double Jacuzzis are ideal when it’s time to relax or bring the party inside.

Beyond

Rockers spend years touring the globe, and Hard Rock guests can take a world tour of their own at the resort’s five restaurants, which offer Mexican and Italian fare and upscale Brazilian and Japanese cuisine. (A high-caliber wine program ensures you’ll enjoy a perfect pairing no matter where you dine.) Just want to cool off with a cocktail or find some R&R? Float over to one of two swim-up bars, or check in at Rock Spa for a soothing aromatherapy massage.

How to Get There

Hard Rock Hotel Cancun All Inclusive
Blvd Kukulcan KM 14.5, Hotel Zone
Cancun, 77500 Mexico

Reviews

4.5 Very Good 13248 Reviews
Vacation Mode 2019
Reviewed 5 hours ago

we just got back from a 1 week vacation in cancun @ the Hard Rock for our 2nd visit to this property. It did not disappoint from the food the entertainment and of course the pampering we received at the spa ....But what made it even better was fernando at the splash bar on the 3rd floor he was always accommodating and hospitality was top notch and always made you feel like he was there to give you the best hardrock experience

the hard rock cancun rocks!!!
Reviewed 1 day ago

hard rock hotel cancun is one of the best hotels in cancun it is not perfect which most hotels are not...the service is what makes this hotel stand out... if u need anything from the pool make sure to ask for axel R.P he above and beyond to make our day at the pool awesome... and a big shout out to the best server at hrh Dzul his the reason we will comeback to hrh

Great hotel and staff!!!!!
Reviewed 1 day ago

From the moment we stepped inside the hotel to the moment we left we were treated like royalty. The food, the pool, the view from our hotel (facing beach/pool) to the staff were great. I will definitely be going back to this hotel. This is my 3rd Hard Rock Hotel and this is one is tied with the one in Puerto Vallarta. The Hard Rock in Riviera Maya is not even in the running. My friends and I have been to all three and we agree that Puerto Vallarta was awesome and we fell in love with it. For New Year's Eve we went to the Hard Rock Riviera Maya and it was sooooo different and not in a good way. The staff was not friendly and the food was so-so, we didn't want to go to another Hard Rock hotel. NOT one person at that resort was worth giving a shout out to. We decided to try a different property so we go to this Cancun property and we are in LOVE again with Hard Rock.

Restaurant market Jhonatan
Reviewed 1 day ago

We had the pleasure of not only staying in the beautiful Hardrock hotel in Cancun but to also be served time and time again by a waiter named Jhonatan from the market restaurant. Every time we went to this restaurant he was there with a smiling face and ready to serve. By day 3 we were asking for him by name because no other waiter served us with such premier customer service like him. He was pleasant, outgoing, and extremely friendly. Way to go Hardrock Cancun for having such an amazing employee like Jhonatan. Because of his service we will definitely return and recommend this hotel. Thank you Jhonatan!

I love this hotel!!!!!
Reviewed 2 days ago

I love the food! I love the scene!!!!! The best waiter is Jhonatan in the Rest. market. He gave The Best Quality of customer service. Give him a raise in pay. I love how every one on staff is so nice and courteous. There are turtles that come to shore every 10pm central time. Don’t see that at home often. I wish I could stay more. Going back home. I love it here in the Hard Rock Hotel in Cancun!!!!