73%
Members Recommend
4.5
Very Good 8136 Reviews
Jetsetter Verified
This Hotel meets our standards
Our editors have been here and it has met our standards

What We Love

  • This all-inclusive rate covers unlimited meals, alcoholic beverages, minibar snacks, 24-hour room service, access to the fitness center, yoga and Pilates classes, nature park activities program, sense adventure tour, non-motorized water sports and more
  • Taking a dip in a Jacuzzi (on the patio or balcony of some suites)
  • Wood-fired pizza from the brick oven at Il Forno
  • Freshwater rivers flowing into the sea are great for kiddies

What To Know

  • Free WiFi
  • Use of snorkel equipment, bikes and kayaks limited to guided nature park tours
  • Waves in front of the resort are not ideal for swimming
  • The modest spa has a co-ed sauna, steam room and whirlpool
  • The resort opened in 2008

Amenities

  •  Babysitting
  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap-accessible
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
Balcony Bedroom Hip Luxury Modern Scenic views Suite property condominium Resort Villa living room

Overview

All-inclusive beachfront gem with nine restaurants, a massive pool and adventure tours, located on a nature reserve

The Look

On Mexico’s Riviera Maya, flanked by a 329-acre nature preserve and the cool Caribbean Sea, Hacienda Tres Rios is an all-inclusive resort with eco credentials to match its stunning location: All the buildings rest on nine-foot pilings so as not to disturb the water flowing though the wetlands, an on-site desalination plant filters seawater, cold water from deep wells is used to pre-cool the air-conditioning systems, and motion sensors turn off the electricity when the rooms are empty.

Bed and Bath

This is no bare-bones experience. Awash in orange and brilliant white, the 273 hacienda-style suites have dark mahogany furniture, Mexican marble–clad bathrooms and crisp Egyptian linens, and face the mangroves or the frothy sea. Some Junior Suites and Corner Rooms are fitted with soaking tubs on the patio.

Beyond

As you’d expect, food is abundant at this all-inclusive resort, with a choice of nine restaurants and bars. The breakfast buffet is vast and never too crowded; the poolside Il Forno fires up a mean pizza, with every imaginable topping; the seven-course chef’s table is well worth the extra fee; and El Alebrije’s rose petal ice cream is scrumptious. Work off the gluttony by biking through the jungle, swimming in a limestone cenote, snorkeling to spot schools of tropical fish, and paddling in tandem kayaks along two rivers that empty into the Caribbean. The vibe is refreshingly low-key meaning no one’s going to nudge you to take a sushi-making lesson or a tequila tasting, learn to salsa dance or practice Spanish verbs — although all are available here. The intimate Ya’ax Che Spa offers aloe wraps, milk baths and mud therapy, and it’s perfectly acceptable to plop yourself down on a poolside lounger or beach-bed cabana (first come, first served) until the hot Mexican sun sets.

In the Area

Hacienda Tres Rios’s hour-long Sense Adventure takes you on a blindfolded walk through mangroves and along cenotes. Be prepared to chant, listen, touch, sniff and even taste. No peeking allowed. The resort’s chef’s table dinner isn’t part of the all-inclusive deal, but for a fee you’ll sit in a small room near the kitchen, savor a seven-course meal prepared by chef Oscar Orbe and be serenaded by a mariachi band. Ziplining, off-roading, rafting and swimming in underground rivers under stalactites are a few of the adrenaline-inducing activities offered at the nearby Xplor Adventure Park. Check out the seaside Mayan ruins of Tulum, then head farther afield to climb to the top of the 100-foot Ek-Balam (also known as “the Acropolis”).

How to Get There

Hacienda Tres Rios – All Inclusive
Carretera Cancún-Tulum, Km. 54
Playa del Carmen, 77760 Mexico

Reviews

4.5 Very Good 8136 Reviews
Bug bites
Reviewed 14 hours ago

Stay away from the beach, .maybe the biting bugs hatch out there ? Round trip rides to the other sunset resorts would be great. Need directions how to run the coffee maker in the room. We enjoyed the food, refreshments, & beautiful room. We'll be back next year.

Good amenities, perfect weather, need better food.
Reviewed 15 hours ago

Resort has four restaurant and one all you can eat buffet in "all included" option. You cannot avoid it as there is nothing around and you need rent a car for at list 40 minutes drive to another restaurant. However, menu choices is poor and prepared not up to our taste. Other way location is good, resort offers a lot of sport activities and we participate in all. Plenty of beech and pools. Nice stuff.

Candice
Reviewed 17 hours ago

Akim was great he brought us on a beautiful tour of the resort on the segways. He always had a smile on his face and gave us cool information on the entire resort also he let my son have some extra fun while we road to the different pools

Worth the Trip!
Reviewed 18 hours ago

I had pretty low expectations because I just wanted to use a timeshare week that I was about to lose if I didn't use it. When we arrived, I was concerned because I felt that the lobby had an unpleasant odor. It never dissipated during our stay but the rest of the resort was fine so I'm not sure what that was about. The other parts of the resort are very well maintained. There are always people cleaning to ensure that everything is top notch. We did enjoy the food and the service was excellent at all the restaurants. Poolside beverage service is fantastic as a server is always walking around asking if you would like something to drink.

Things to consider, if you are looking for a beach vacation this is not the resort for you. The beaches have a lot of seaweed and are not particularly appealing. We spent most of the time at the pools which was just wonderful with comfortable chairs, umbrellas, and music. There is an adult pool if you're looking for something quieter.

Should there be a wedding onsite you will definitely hear the music until midnight and it is loud!!! There was a wedding one of the 7 nights we were there so I didn't want to make a big deal out of it but the sound level definitely was obtrusive in our guestroom.

The housekeepers are so nice and friendly so I hate to state negative comments but at one point during the stay I found a clump of long hair on my socks that clearly didn't belong to myself or my husband and one day the hand towel that was provided was so frayed on the edges it looked like a rag. At first I was going to let it go but then I did call housekeeping and they brought me essentially new towels. In general I did feel like the rooms were clean but I was just really turned off when I found the clump of hair.

If you are not a timeshare owner at the resort, you won't have access to all the same amenities as an owners does. The color of the wrist band that you are given when you check in designates whether you're an owner, a timeshare owner at another resort, you made your reservation on Expedia, or booked directly through Hacienda's website. I never felt like I was treated differently service wise but for example we weren't allowed to use the beach beds on the sand as there was a sign stating that they were reserved for Hacienda Club members (owners). That was disappointing since when I saw pictures of the beds on the website that was a deciding factor in choosing this resort.

Lastly, when we booked our week I was very happy that I didn't purchase the all-inclusive package because as time went on we received letters with better offers that included lower prices and free transportation from the airport to the resort.

All in all it was a wonderful and relaxing week. I would recommend the resort to others. I did find the resort to be remote which may or may not be a consideration. Things weren't perfect (they seldom are) but this is clearly a well run resort so I felt a 5 star review was appropriate.

A luxury vacation at a luxury destination
Reviewed 18 hours ago

The resort is very clean and it is self sustained. All of the Staff are trained to makes sure you have exccellence in all the restaurants, activities and anything you so chose to do
Our butlers Jessica, Armando and Judith were there everyday to greet us with smiles and help with anything and everything that we requested.
Diony Morales our pool waitress made your day with her smile and bringing you water before anything else.
Miquel and Beatriz served our dinner in the Grill and always made a memorable occasion
Josues would make sure that you had that special lunch at the Grill and was able to give you so much information about the area. and things to do