Grand Residences Riviera Cancun
What We Love
- Round-trip airport transfers and a welcome bottle of tequila are included in the Jetsetter rate; for all-inclusive packages the rate includes all gourmet meals and snacks, unlimited house brand alcoholic and non-alcoholic drinks, round-trip airport transfers and a welcome bottle of tequila
- Every suite has a private terrace, some with jacuzzis, others with ocean views
- The rooms are generously proportioned; the smallest are 517 square feet
- El Faro restaurant makes the most of its oceanside setting
- The daily program of free arts and crafts, sports and games
- Four pools, including a lap pool and kids pool
What To Know
- The resort is oriented toward families, with both a kids and teens club
- Free WiFi
- Despite the name, the resort is technically in Puerto Morelos
- Guests must call the resort in advance to book the round-trip airport transfers
- Due to high occupancies, a room move might be required for guests staying on Saturdays; the staff is happy to help with luggage as well as any other concerns
- A 10 percent service charge per night will be collected at the Jetsetter checkout
- Free WiFi
- Kids Club
- Parking On Site
- Room Service
For those seeking the famed sun, sand and sea scene of Cancún but craving a more tranquil ambience, this all-suite resort set between Cancún and Playa del Carmen offers the best of both worlds. As the name suggests, the vibe is more residential than at a standard hotel, with lots of room to move around and thoughtful amenities in each room like fridges, small kitchenettes and Jacuzzi-style tubs. A plethora of activities are available, from active and outdoorsy (snorkeling, deep sea fishing, ziplining, golf) to low-key (ceramic painting and card games). The resort also offers fun diversions including salsa lessons, cocktail classes and tequila tastings. The decadent spa, meanwhile, has a comprehensive menu that includes everything from bamboo massage to jade, gold and silver body wraps.
In the Area
Puerto Morelos’s main claim to fame is the extraordinary snorkeling and diving on the Great Mesoamerican Barrier Reef, the world’s second-largest. (It’s close to shore here, making it a boon for snorkelers.) Kit up at Wet Set, which offers scuba instruction, snorkeling and even swimming with whale sharks in season. Afterward, refuel at one of the town’s laid-back beach restaurants; Doña Triny’s is a popular spot for enchiladas and chiles relleños, while El Pirata specializes in Argentinean-style steaks cooked on an open grill. Don’t miss checking out some of the area’s famous cenotes, limestone sinkholes filled with crystal-clear freshwater, ideal for cooling off on a hot day. Las Mojarras is set within an eco-park and offers a zipline and tower for jumping into the pool, while the Boca del Puma has a magical jungle setting and offers other activities such as horseback riding and ATV adventures.
How to Get There
After visiting the Can Cun/Playa Del Carmen scene consecutively for the past 7 years, this has been the most enjoyable trip. Hands down the best hotel out of the Royal Resorts chain. Everything about it, from start to finish. From the airport, to the last dinner we had in one of the two offered restaurants. Amazing food by the way. Themed nights throughout the week and flavors to suffice a wide variety. Everyone in the family enjoyed this resort the most. Also would like to mention the great job the animation/entertainment team does throughout your stay. Several activities are scheduled for the day, every day. And they set a great atmosphere at the pool. You will not be disappointed!
Just returned from my 5th stay at this fantastic resort. I have been with my husband but this trip was a girls trip for a special birthday and it could not have gone better. From the very beginning with the lovely airport pickup to the very end with a pre-departure cocktail in the bar prior to departure, it was magnificent---and, having spent 37 years as a flight attendant, I am very aware of good customer service and a sincere desire to please the guests and make things go well for them. The staff at Grand Residences is absolutely amazing----in our 5 day stay, we did not encounter anyone who was not smiling and pleasant and wanting to help. From housekeeping to the staff at the pool to the staff at the lobby bar to the fantastic staff in the El Faro Restaurant to the concierges and front desk people, they all exhibited friendliness and professionalism and we could not have enjoyed it more. Gustavo, the concierge, was wonderful asking questions before we even arrived about our preferences for certain things and made the occasion of my friend's birthday something to remember. This man has helped me on previous visits and still continues to do his utmost best to solve any problems a guest might have. He is amazing. Marcella and Rodrigo also were great and very knowledgeable and willing to help. We also cannot say enough about Roger in the dining room--this man went above and beyond to take care of us at every turn and once again, made my friend's birthday celebration absolutely spectacular, as did everyone else on the dining room staff. But Roger was the absolute best----saving a special table for us and making every dinner a truly special event. My apologies for not having the names of more of the staff---on my next trip, I will be sure to get the names of everyone as they were all so very, very good. If you are looking for a beautiful place to be pampered and well taken care of, don't hesitate to book here----you won't be sorry. The rooms are gorgeous and the property is extremely well maintained. Also, the drivers in both directions to and from the airport were very friendly and spoke great English. Muchas Gracias to everyone at Grand Residences--there are ladies from CT who really appreciated all your kindness and marvelous hospitality. Cant' wait to return!!!
Most incredible resort our family has ever visited. 5 stars all of the way. From the private air conditioned SUV waiting for us at the airport with 2 carseats installed for our kiddos and ice old water and towels to cool down for the ride in. 24 hour room service, basically anything you want they're there to make sure it happens. Sandy our butler was incredibly helpful making sure we had a spot reserved by the pool each morning and waters/beer stocked in our fridge at all times. Marcella our concierge helped us plan the most amazing day at Excaret as well. The resort also has a gentleman that does ceramic painting daily by the kids club, we really enjoyed this activity and our work turned out spectacular. Our family will most definitely be returning to this incredible place. Don't forget to check out downtown Puerto Morelos while you're there, even though there really isn't any need to leave this amazing resort.
The Summers Family visit 6/10-6/17
Being as picky as I am, it was impossible to find a resort that we liked better than Grand Residences. Everything from the private vehicle (no more sharing with strangers in a hot van!), drinks of your choice waiting upon arrival, the incredibly on-point service, flawless rooms, impeccably clean grounds, to the little Evian sprays poolside, I couldn’t find one thing to improve upon. (Seriously, I even saw them cleaning dirt from the outdoor ground. It's that clean). Ok, maybe one more restaurant, but even then they switch food daily and the room service is the ultimate gluttonous festival. I always order room service anyway. Why not order fresh fruit, juice, pancakes and made-to-order EVERYTHING and have it set up on your deck, room, wherever you want?!
We were strictly adult-only resort people until we went here a couple of years ago. They do a great job of “seen and not heard” regarding kids as they offer a day camp (can’t attest to that, we never take kids!) and separate pools, one for the kiddos and one for the grownups! The grownup pool does have a great pool bar. (It isn't open very late though). They do NOT mess around making sure these rules aren’t broken. You can reserve your pool chairs a day in advance (time share owners get two days but not once did we not get the exact chairs we wanted) to avoid being the kind of people who wake up early to “reserve” a chair with towels and then leave. It’s another level knowing someone will have my favorite pool chairs waiting ready for me when I head there. The pools are a nice size, no crowding and no annoying screaming. VERY chill. If you are coming here for loud music, nighttime activities, and other more "outgoing" items, this is NOT the place for you. Read every review, the only negative reviews mention that there isn't much to do. That's their fault for not paying attention because it couldn't be more obvious that this isn't your "Hard Rock Hotel" style of place. However, if you want to come to a relaxed haven with personal staff who wait on you hand and foot, are ALWAYS willing to go the extra mile, a quiet and serene resort, then there is NO better resort than Grand Residences.
It is a smaller, boutique hotel so that provides for the extra level of service and less crowds, even during high season. This also means that there aren't a lot of dining choice as far as different physical places, but every night they offer something different at each choice location and there is always the 24 hour food service. I can't recommend the all-inclusive option enough. It is worth every penny.
Something else that is worth splurging on is the poolside suite. (See my pictures). It has a private pool and hot tub for your suite only if you feel like taking a dip solo style at any hour. These are however, only available on the first floor so if you prefer a higher floor, that is a no-go on the pool. I'm not one to care about ocean view but I do think the pool suites have a couple of ocean views as well. The rooms, bathrooms, kitchen, dual closets, bedrooms, are ALL incredibly spacious. After traveling to the Puerto Morales/Riviera Maya area for over a decade yearly, there is NO better place than Grand Residences.
The resort is clean, beautiful and the service is impeccable. I would recommend this resort and would love to return. We saw mostly families and couples. This is definitely not a party resort.
Clean, 5 star service, great food and choices, enormous rooms, pool and beach towel service, easy reservation and availability of pool and beach chairs/umbrellas, Kids Club (Mary, Tere, Nila) is phenomenal, fun scheduled activities, nice beach, free shuttle to and from airport.
The bed was rock hard, tips are not included in the all-inclusive, alcohol service starts at 11 am.