91%
Members Recommend
5.0
Excellent 1107 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

What We Love

  • Round-trip airport transfers and a welcome bottle of tequila are included in the Jetsetter rate; for all-inclusive packages the rate includes all gourmet meals and snacks, unlimited house brand alcoholic and non-alcoholic drinks, round-trip airport transfers and a welcome bottle of tequila
  • Every suite has a private terrace, some with jacuzzis, others with ocean views
  • The rooms are generously proportioned; the smallest are 517 square feet
  • El Faro restaurant makes the most of its oceanside setting
  • The daily program of free arts and crafts, sports and games
  • Four pools, including a lap pool and kids pool

What To Know

  • The resort is oriented toward families, with both a kids and teens club
  • Free WiFi
  • Despite the name, the resort is technically in Puerto Morelos
  • Guests must call the resort in advance to book the round-trip airport transfers
  • Due to high occupancies, a room move might be required for guests staying on Saturdays; the staff is happy to help with luggage as well as any other concerns
  • A 10 percent service charge per night will be collected at the Jetsetter checkout

Amenities

  •  Babysitting
  •  Bar
  •  Free WiFi
  •  Golf
  •  Gym
  •  Kids Club
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Room Service
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
Bedroom Elegant Luxury Modern Resort Scenic views Suite property living room home cottage Villa

Overview

Sleek all-suite resort with spacious rooms, a top-notch spa and tranquil setting between Cancún and Playa del Carmen

The Lowdown

For those seeking the famed sun, sand and sea scene of Cancún but craving a more tranquil ambience, this all-suite resort set between Cancún and Playa del Carmen offers the best of both worlds. As the name suggests, the vibe is more residential than at a standard hotel, with lots of room to move around and thoughtful amenities in each room like fridges, small kitchenettes and Jacuzzi-style tubs. A plethora of activities are available, from active and outdoorsy (snorkeling, deep sea fishing, ziplining, golf) to low-key (ceramic painting and card games). The resort also offers fun diversions including salsa lessons, cocktail classes and tequila tastings. The decadent spa, meanwhile, has a comprehensive menu that includes everything from bamboo massage to jade, gold and silver body wraps.

In the Area

Puerto Morelos’s main claim to fame is the extraordinary snorkeling and diving on the Great Mesoamerican Barrier Reef, the world’s second-largest. (It’s close to shore here, making it a boon for snorkelers.) Kit up at Wet Set, which offers scuba instruction, snorkeling and even swimming with whale sharks in season. Afterward, refuel at one of the town’s laid-back beach restaurants; Doña Triny’s is a popular spot for enchiladas and chiles relleños, while El Pirata specializes in Argentinean-style steaks cooked on an open grill. Don’t miss checking out some of the area’s famous cenotes, limestone sinkholes filled with crystal-clear freshwater, ideal for cooling off on a hot day. Las Mojarras is set within an eco-park and offers a zipline and tower for jumping into the pool, while the Boca del Puma has a magical jungle setting and offers other activities such as horseback riding and ATV adventures.

How to Get There

Grand Residences Riviera Cancun
Boulevard El Cid
Puerto Morelos, 77580 Mexico

Reviews

5.0 Excellent 1107 Reviews
Wow, Exceptional, Highest Quality!!!
Reviewed 11 hours ago

I recently had my wedding at the Grand and every part of the process was exceptional!! Our event planner, Margarita, the reservation department especially Fatima, the butler services (Cesar steamed my dress!!!), and most of all the housekeeping crew made my wedding a dream come true!!! We had the best experience and every single guests had something wonderful to say!!! We will definitely be back next year!!!

Exceptional!
Reviewed 2 days ago

Our wonderful experience began with Federico in Reservations who was extremely helpful and answered all our questions patiently.
Marcela our Concierge did an outstanding job making sure we had a great stay. Both my children - specifically my son who has special needs - were very well taken care of. Thank you, Marcela, for your professionalism and all your help!
I would also like to thank our maids Chez and Ines who kept our suite spotlessly clean (even though my children brought in sand from the beach and water from the pool) and well supplied at all times .
Pablo our driver who took us to CrocoCun Zoo was wonderful as well. Everybody from the welcome staff at the entrance to the room service staff to the poolside / beachside staff to the restaurant staff were all so friendly and attentive.
We were initially very nervous about traveling with our son because of his special needs and diet restrictions, but all of our fears were put to rest as soon as we arrived. Everybody went out of their way to accommodate us.
Getting a suite with the private pool was a great decision for the kids. It was a splurge but sooo worth it!!
Thank you, Grand Residences, for a memorable vacation. Next time, we will plan to stay longer! We miss our time there already!

Very Very nice!
Reviewed 3 days ago

I was here a couple of weeks ago and it was really nice! everything was well arranged the only bummer was that we had a storm the last couple of days. Also the seaweed was not very nice but we survived. overall the food and the location was awesome!

Wow Factor!
Reviewed 4 days ago

We stayed here just one evening passing through to catch a flight and I wish we would have had the opportunity to stay longer. Service was unassuming but perfected from our check in to the restaurants (we ate at both and enjoyed them immensely) to the housekeeping staff. The hotel arranged driver who picked us up from the airport had cool towels and bottled waters for us. The Suburban we were picked up in was immaculate and the driver was very friendly and informative. We got a history lesson on the way to the hotel. The grounds are gorgeous, pools are stunning and views of the ocean can't be beat. Our room (one bedroom corner suite) was spacious, well appointed and clean with an envious rain shower in the master bathroom to die for. Beds were comfortable and our room had a jacuzzi tub on the balcony, overlooking the pools and beach. From what I could tell, this is an ideal place to stay for both couples and families alike. I would definitely stay here again.

Best Family Vacation
Reviewed 4 days ago

We just returned from G R. We were a family of 6 adults & 3 children, ages, 2 1/2, 3 & 6.
The resort physically is superb for families or adult vacations. Traveling with young children can be difficult. The G R made it a true vacation. Adults & children were well taken care of & spoiled. The food was EXCELLENT.The service also. Having room service made breakfast with children a breeze.
Our hotel service was impeccable. There were a couple of days that the maid service really had their work cut out for them & they completed it with flying colors.
Restaurants are 1st class. We had the 3 bedroom villa, 3100 sq feet & 3 1/2 baths. Plenty of room to be together. The Grand experience is well worth the cost. It is not your usual all inclusive: top notch brands & lovely spa.
We will definitely be back.