Grand Residences Riviera Cancun
What We Love
- Round-trip airport transfers and a welcome bottle of tequila are included in the Jetsetter rate; for all-inclusive packages the rate includes all gourmet meals and snacks, unlimited house brand alcoholic and non-alcoholic drinks, round-trip airport transfers and a welcome bottle of tequila
- Every suite has a private terrace, some with jacuzzis, others with ocean views
- The rooms are generously proportioned; the smallest are 517 square feet
- El Faro restaurant makes the most of its oceanside setting
- The daily program of free arts and crafts, sports and games
- Four pools, including a lap pool and kids pool
What To Know
- The resort is oriented toward families, with both a kids and teens club
- Free WiFi
- Despite the name, the resort is technically in Puerto Morelos
- Guests must call the resort in advance to book the round-trip airport transfers
- Due to high occupancies, a room move might be required for guests staying on Saturdays; the staff is happy to help with luggage as well as any other concerns
- A 10 percent service charge per night will be collected at the Jetsetter checkout
- Free WiFi
- Kids Club
- Parking On Site
- Room Service
For those seeking the famed sun, sand and sea scene of Cancún but craving a more tranquil ambience, this all-suite resort set between Cancún and Playa del Carmen offers the best of both worlds. As the name suggests, the vibe is more residential than at a standard hotel, with lots of room to move around and thoughtful amenities in each room like fridges, small kitchenettes and Jacuzzi-style tubs. A plethora of activities are available, from active and outdoorsy (snorkeling, deep sea fishing, ziplining, golf) to low-key (ceramic painting and card games). The resort also offers fun diversions including salsa lessons, cocktail classes and tequila tastings. The decadent spa, meanwhile, has a comprehensive menu that includes everything from bamboo massage to jade, gold and silver body wraps.
In the Area
Puerto Morelos’s main claim to fame is the extraordinary snorkeling and diving on the Great Mesoamerican Barrier Reef, the world’s second-largest. (It’s close to shore here, making it a boon for snorkelers.) Kit up at Wet Set, which offers scuba instruction, snorkeling and even swimming with whale sharks in season. Afterward, refuel at one of the town’s laid-back beach restaurants; Doña Triny’s is a popular spot for enchiladas and chiles relleños, while El Pirata specializes in Argentinean-style steaks cooked on an open grill. Don’t miss checking out some of the area’s famous cenotes, limestone sinkholes filled with crystal-clear freshwater, ideal for cooling off on a hot day. Las Mojarras is set within an eco-park and offers a zipline and tower for jumping into the pool, while the Boca del Puma has a magical jungle setting and offers other activities such as horseback riding and ATV adventures.
How to Get There
My family has been to this property 3 times, the most recent in July, 2018 and we have experienced wonderful vacations there. However, our experience of this lovely resort has been tainted by the time share program that we joined through this property. We were pressured to attend a breakfast, which then turned into a 4+ hour presentation, to which we refused multiple buy in options due to our limited ability to travel outside of certain weeks of the year. Finally a vacation certificate was offered to us, which was essentially (as it was presented) a pre-payment of a visit to the same resort. Since we loved the Grand Residences and planned on returning, we purchased a certificate that was good for 18 months. Within 6 months, I came home and began trying to book travel. Every time I called to do so, I was met with obstacles. There was no availability for my week, the system was down, they couldn't validate my certificate, someone would need to call or email me (no one ever did), etc. This has gone on for TWELVE MONTHS. I have finally come to the conclusion that we were suckers for giving a dime of our money to this time share. Just as another reviewer posted, the property will have availability, but the people who have purchased into the program will be pushed to other, less populated weeks or given undesirable locations in the back of the property. Multiple times I was told there was zero availability even though I could have booked units myself online. My advice to others looking for a vacation is to book directly through the website and go and enjoy all of the wonderful things Grand Residences has to offer: amazing staff, beautiful accommodations, wonderful food. But STAY AWAY from any time share offerings or enticements. You will be treated second-rate at best, with money spent and no repercussions. It was an expensive lesson for our family and sadly, our last visit to the Grand Residences.
My family and I of five just returned from a weeks stay at the Grand Residence. We had such high expectations of this place and we all so very much looked forward to our stay. Upon arrival we were walked through the resort area to get to know the location of everything which was nice. We were then taken to our room which was as far away from the pool and beach area as you could possibly get, our room was up against the corner of the lobby building. One of my sisters traveling with me has a disability so therefore she cannot walk a long distance, so I asked the lady walking us to our room if we could have a room closer to the beach and pool area and she said no because your on a certificate you have to be back here. We never asked again to be moved. She did offer to get my sister a scooter to use which was a blessing because without that, being as far back as we were my sister would not have been able to make it to the beach everyday. We were offered the certificate because we had purchased ownership in the timeshare program with Royal Resorts. We didn't ask for it, it was offered to us for spending the money that we did with there company and to try out the Grand Residence to see if we would be interested in buying there as well. My brother in law was talking to a family at the pool area and they were a family of five also and had bought their timeshare at the same Royal Resort as we did and they were on a certificate as well and they were put in one of the penthouse suites. We would never even thought about something like that for us.
We would have been happy if they kept us on the third floor but up by the pool area.
They certainly had the room to do so. When we checked in they told us that the resort was not full at all and we would have plenty of room to move around and boy were they right. We have never stayed at a resort with so few people. We couldn't believe how few people there were. At the beach and pool there was only a hand full of people everyday. Not one time our whole week stay did we ever meet one person on or near the elevators. It was a weird feeling.But any way my point is when a company would rather have empty rooms near the beach and pool area than accommodate someone with a disability, that is a major turn off for me. I could understand if the resort was booked full or nearly full. So at that point I knew then that we would not be buying into a timeshare there. My husband and I love to travel and stay in timeshares, we also have timeshares with Marriott.
We felt that we did not get the five star treatment here like the reviews that I read about before arriving. We did get the black suv at the airport upon arrival but for the return to the airport we had a rundown small van so not sure if we were supposed to have it on the return but at least we did get to the airport on time. Also the toilet paper was never restocked in our rooms, we had a two bedroom and I got up one morning and discovered that there was no extra toilet paper I knocked on my sister's bedroom door and she said they ran out overnight as well and had been using tissues. So I called and they did bring some right up. We have never stayed at a resort or even a hotel room that the toilet paper was not restocked. Also there was another unfortunate event that took place in our room however the management took care of it for us. And we had breakfast in our room every morning and no one from room service would come back and get the dishes, they would ask when they brought them as to when we would like for them to pick them up and we would say about an hour and a half but they would never come. One day the maid moved them all to the table in the foyer and when we left for seven o'clock dinner reservations they were still there but then gone when we got back later that night.
There are two people however that deserve a five star and they are Rigoberto from our table waiter and Omar the guy that would set up our towels for us at the beach.
Rigoberto was so great, he insisted every day that we would request him for our table. He was a lot of fun and was always a pleasure.
Also our concierge Claudia did offer us a catamaran boat ride which was very nice.
My husband and my brother in law are big tippers and they were sure to tip everyone very well. However I didn't like that the guy at the beach would chase us to the pool area everyday just to get us to sign the zero balance check.We always started out at the beach and ended up at the pool.
Also our room had no view at all, we looked out over a non developed area that they say they are going to build on next year and a lap pool that no one ever used expect for one person that I saw. Part of what we go on vacation for is the view, my husband loves to relax on the balcony while either looking out over the pool or beach area but not this place. The villa is very nice but we don't spend much time in there.
We left this place with such disappointment. I guess because of reading so many good reviews I thought it would be the same for us, but unfortunately it was just not for us. I'm glad for all the other happy people. We will stick with the Sands or the Haciendas when staying with the Royal Resorts.
Grand Residence was an exceptional resort. It is located in Puerto Morelos, south of Cancun about 45 minutes. The location is beautiful and quiet. The resort has a very private beach and overall is made for a great relaxed vacation.
The staff is exceptional and the service throughout the resort is five-star. I would recommend this resort if you’re looking for a quiet stay near Cancun.
The food at the restaurants is excellent and above and beyond the quality of a typical resort.
The amenities include a spa, an adult pool, a lap pool, 24 hour tennis court and much more!
Very content with my stay here.