91%
Members Recommend
5.0
Excellent 889 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

What We Love

  • Round-trip airport transfers and a welcome bottle of tequila are included in the Jetsetter rate; for all-inclusive packages the rate includes all gourmet meals and snacks, unlimited house brand alcoholic and non-alcoholic drinks, round-trip airport transfers and a welcome bottle of tequila
  • Every suite has a private terrace, some with jacuzzis, others with ocean views
  • The rooms are generously proportioned; the smallest are 517 square feet
  • El Faro restaurant makes the most of its oceanside setting
  • The daily program of free arts and crafts, sports and games
  • Four pools, including a lap pool and kids pool

What To Know

  • The resort is oriented toward families, with both a kids and teens club
  • Free WiFi
  • Despite the name, the resort is technically in Puerto Morelos
  • Guests must call the resort in advance to book the round-trip airport transfers
  • Due to high occupancies, a room move might be required for guests staying on Saturdays; the staff is happy to help with luggage as well as any other concerns
  • A 10 percent service charge per night will be collected at the Jetsetter checkout

Amenities

  •  Babysitting
  •  Bar
  •  Free WiFi
  •  Golf
  •  Gym
  •  Kids Club
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Room Service
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
Bedroom Elegant Luxury Modern Resort Scenic views Suite property living room home cottage Villa

Overview

Sleek all-suite resort with spacious rooms, a top-notch spa and tranquil setting between Cancún and Playa del Carmen

The Lowdown

For those seeking the famed sun, sand and sea scene of Cancún but craving a more tranquil ambience, this all-suite resort set between Cancún and Playa del Carmen offers the best of both worlds. As the name suggests, the vibe is more residential than at a standard hotel, with lots of room to move around and thoughtful amenities in each room like fridges, small kitchenettes and Jacuzzi-style tubs. A plethora of activities are available, from active and outdoorsy (snorkeling, deep sea fishing, ziplining, golf) to low-key (ceramic painting and card games). The resort also offers fun diversions including salsa lessons, cocktail classes and tequila tastings. The decadent spa, meanwhile, has a comprehensive menu that includes everything from bamboo massage to jade, gold and silver body wraps.

In the Area

Puerto Morelos’s main claim to fame is the extraordinary snorkeling and diving on the Great Mesoamerican Barrier Reef, the world’s second-largest. (It’s close to shore here, making it a boon for snorkelers.) Kit up at Wet Set, which offers scuba instruction, snorkeling and even swimming with whale sharks in season. Afterward, refuel at one of the town’s laid-back beach restaurants; Doña Triny’s is a popular spot for enchiladas and chiles relleños, while El Pirata specializes in Argentinean-style steaks cooked on an open grill. Don’t miss checking out some of the area’s famous cenotes, limestone sinkholes filled with crystal-clear freshwater, ideal for cooling off on a hot day. Las Mojarras is set within an eco-park and offers a zipline and tower for jumping into the pool, while the Boca del Puma has a magical jungle setting and offers other activities such as horseback riding and ATV adventures.

How to Get There

Grand Residences Riviera Cancun
Boulevard El Cid
Puerto Morelos, 77580 Mexico

What to Pack for Cancun

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Reviews

You Won’t Want to Leave, Promise!
isabel0111

I was lucky enough to be invited by very good friends of mine to enjoy the resort as they are fractional owners. It definitely was an experience of a lifetime, AMAZING from beginning to end that it triggered some “ugly crying” on my part! One was when we were about to head to the penthouse. I must say that it was overwhelming to be spoiled like that! Travelers who have high expectations won’t be disappointed because they will go above and beyond your expectations. Every detail, from the beautifully decorated suites, breathtaking views, upscale kitchen appliances, complete amenities, cleanliness, daily room service and turn down...all kept at very high standards. And the FOOD & WINE experience!!! Oh Emm Gee! Foodies like me will delight in the freshest, most delicious and impeccably plated food served by the nicest servers. (Uploading food pictures soon!) And Javier, the sommelier - hands down knows his stuff! We did the “Back of the House Tour” which shows the inner workings of the resort. It impressed me so much at how employees are treated so well that it is no wonder the resort as a whole is run like a well-oiled machine! Most important in travel these days is SAFETY! I’ve never felt more safe. They just really take care of you.
I would love to name all the staff’s names but it just wouldn’t be possible because even the people in the background who I got a chance to meet are all wonderful. But here are some I just have to mention and thank:
• Pretty Claudia, concierge extraordinaire and Octavio for the
House Tour.
• All waiters at both restaurants especially Herasmo, Abad, Mauricio, Joshua, Alvarado, Juan, Hervey
• Cleaning maids Claudia and Jose
• Zumba instructor Ricky

I hope I find myself back to this perfect vacation place again and again and again!

Girls' Trip in Paradise
Gail F

Our trip starts with a comfortable ride from the airport to the resort where our driver takes our order for our "welcome margaritas" so that they are ready for us upon arrival. We pull in and are immediately assisted out of the vehicle (a nice touch after long travel day, my joints appreciated the aid) and welcomed by the lovely Claudia our amazing concierge. Claudia knew our schedule better than we did, which is incredible, after all we were in full vacation mode. She and Octavio are truly amazing. As we are being welcomed our margaritas are delivered and much appreciated by all. My personal favorite is the Cucumber Margarita, YUM!! How I miss thee;). We were there to celebrate life and what a gift it is. Our first dinner was one that will always be remembered. A lovely cake was delivered to my dear friend who has been battling cancer for over a year now inscribed "Keep Going" and Javier and staff at El Faro Grill celebrated with us by presenting a bottle of Champagne. A sight to be seen...Javier literally with a knife cut the top of the champagne bottle off. we were all so happy and ugly crying at the same time. What an incredible celebration. Which brings me to the staff at El Faro Grill, from the hostesses Ileana, Alexandra, and Itzel to our awesome and very accommodating wait staff Herasmo, Abad (so funny and kind), Jose (the sweetest), Emilio, Juan, Olivero, Mauricio, and Harvey...all of them as a team the like of a well oiled machine made each dining experience special and fun. The food is AMAZING!! I just wanted to eat all day everyday...so much food to try so little time. Food is a major two thumbs up at this resort. Flor De Canela was also incredible. We were well taken care of by Miguel, Lot, Roger, Francisco, and Joshua. The pool staff gets two thumbs up for just taking care of us in that hot sunshine, thank you Efrain, Angel, Chez, Fidencio. Heaven Bar...OMG the grilled shrimp tacos..so delicious. Thank you for the suggestion and excellent service Miguel and Enrique. To the lobby bar staff first I apologize on behalf of the grateful american visitors for the rude and ignorant occasional visitors like the self important man I witnessed only briefly before the amazing security team escorted (for his safety might I add) back to his room. I wish I could remember the two security officers' names because they were truly honorable and quickly handled the ugly situation that drunk man was creating. Thanks for the delicious drinks and for having fun Alverado, Modesto, Miguel, and Felix!! A special thank you to our housemaid and turn down service goes to Claudia and Jose. Thank you for taking such special care of our home away from home for our special week!!

Heaven on Earth
JCapco

Grand Residence is a true definition of leave your worries behind and be fully immerse in relaxation. First, I salute all the staff at El Faro, Flor de Canela, Heaven Beach Bar, the pool staff, lobby bar, room cleaning staff. And special gratitude to our Concierge Claudia who made our stay just perfect. Special thank you to Concierge Octavio for showing us the back of the house tour. One must see how this resort operates below your feet. It is just incredible how everyone works to a precision to make everyone enjoy their vacation. Also, big shout out to Chef Rafael for dishing out some incredible gourmet meals. Should be voted for Michelin stars. Truly appreciate all the ground crew who makes GR a special jewel in the Yucatán Peninsula. Favorite dessert is the Churros Nest and the Affogato. Although GR is an All Inclusive resort, we still tip on the zero bill to show our appreciation. Hasta Mayo 2020 Grand Residence. It should be 10 stars out of 5 stars.