91%
Members Recommend
5.0
Excellent 1289 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

What We Love

  • Round-trip airport transfers and a welcome bottle of tequila are included in the Jetsetter rate; for all-inclusive packages the rate includes all gourmet meals and snacks, unlimited house brand alcoholic and non-alcoholic drinks, round-trip airport transfers and a welcome bottle of tequila
  • Every suite has a private terrace, some with jacuzzis, others with ocean views
  • The rooms are generously proportioned; the smallest are 517 square feet
  • El Faro restaurant makes the most of its oceanside setting
  • The daily program of free arts and crafts, sports and games
  • Four pools, including a lap pool and kids pool

What To Know

  • The resort is oriented toward families, with both a kids and teens club
  • Free WiFi
  • Despite the name, the resort is technically in Puerto Morelos
  • Guests must call the resort in advance to book the round-trip airport transfers
  • Due to high occupancies, a room move might be required for guests staying on Saturdays; the staff is happy to help with luggage as well as any other concerns
  • A 10 percent service charge per night will be collected at the Jetsetter checkout

Amenities

  •  Babysitting
  •  Bar
  •  Free WiFi
  •  Golf
  •  Gym
  •  Kids Club
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Room Service
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
Bedroom Elegant Luxury Modern Resort Scenic views Suite property living room home cottage Villa

Overview

Sleek all-suite resort with spacious rooms, a top-notch spa and tranquil setting between Cancún and Playa del Carmen

The Lowdown

For those seeking the famed sun, sand and sea scene of Cancún but craving a more tranquil ambience, this all-suite resort set between Cancún and Playa del Carmen offers the best of both worlds. As the name suggests, the vibe is more residential than at a standard hotel, with lots of room to move around and thoughtful amenities in each room like fridges, small kitchenettes and Jacuzzi-style tubs. A plethora of activities are available, from active and outdoorsy (snorkeling, deep sea fishing, ziplining, golf) to low-key (ceramic painting and card games). The resort also offers fun diversions including salsa lessons, cocktail classes and tequila tastings. The decadent spa, meanwhile, has a comprehensive menu that includes everything from bamboo massage to jade, gold and silver body wraps.

In the Area

Puerto Morelos’s main claim to fame is the extraordinary snorkeling and diving on the Great Mesoamerican Barrier Reef, the world’s second-largest. (It’s close to shore here, making it a boon for snorkelers.) Kit up at Wet Set, which offers scuba instruction, snorkeling and even swimming with whale sharks in season. Afterward, refuel at one of the town’s laid-back beach restaurants; Doña Triny’s is a popular spot for enchiladas and chiles relleños, while El Pirata specializes in Argentinean-style steaks cooked on an open grill. Don’t miss checking out some of the area’s famous cenotes, limestone sinkholes filled with crystal-clear freshwater, ideal for cooling off on a hot day. Las Mojarras is set within an eco-park and offers a zipline and tower for jumping into the pool, while the Boca del Puma has a magical jungle setting and offers other activities such as horseback riding and ATV adventures.

How to Get There

Grand Residences Riviera Cancun
Boulevard El Cid
Puerto Morelos, 77580 Mexico

Reviews

5.0 Excellent 1289 Reviews
Bliss
Reviewed 3 days ago

A wonderful place to take a vacation. The view from the infinite pool looking into the sea is amazing. The resturants are very Good. If you want a place to be pampered come to the Grand Residence. They try very hard to make sure you enjoy your stay.

Splendid
Reviewed 4 days ago

Our butler, Sandy, was nothing short of amazing. She made sure every detail of the trip was perfection. My girls fell in love with her and she treated them with the utmost love and respect. Well done Grand Residences and Sandy!

Amazing
Reviewed 5 days ago

Just returned from a quick 5 days in Puerto Morales and stayed at the 5 star, YES, 5 star Grand Residence Riviera Cancun. We stayed in the Master's Suite Beachfront room that was breathtaking!! We actually had a day that it rained all day long, and because the room and resort was so nice, it didn't bother us. Puerto Morales is much sleepier than Cancun or Playa, but the small town has a lot to offer with local shopping a fine restaurants. I would highly recommend this hotel.

AMAZING Resort and Staff !!
Reviewed 5 days ago

We have been meaning to post this review for a while now but it has slipped our minds. Most people only like to post when things are negative and we wanted to make sure people know how much we LOVED the resort and staff at Grand Residences.

Nothing else compares to this resort or the exceptional staff and service that they provide! We felt privileged and beyond spoiled! We’ve been to many resorts in Mexico and actually got married in Mexico! However, this was by far the most Incredible! I honestly don’t know where to start! The service at Grand Residences is unbelievable, but we want to highlight a few Super-stars that made this an amazing trip that we’ll never forget!

The Lady, Ileana at the Faro restaurant was so Friendly and down to earth! This lady made us feel like family and always had time to ask about our family even though she was busy, we never felt rushed! Ileana always greeted us with a huge, genuine smile that made us feel as though she was happy to see us again!! The food is out of this world!

Now for the drinks: Carlos the bartender at the beach bar and Lobby bar made the best Margaritas we’ve ever had! He always greeted us with a big smile and asked about our lives. He always made us feel like family.

The Sommelier, Javier, always came to our dinner table to recommend a great bottle of wine! He had a vast knowledge of the offerings and his suggestions were amazing.

The pool concierge always made sure we had everything that we needed always with a smile. The towels, water and Evian spray made us feel like royalty.

Also, I have to mention the amazing service on the beach and the daily maid service. We were never waiting for a drink, and our room was serviced immaculately every day. We also Loved the nightly turn down service.

All in all, we have been to many 5 star resorts in the Caribbean and this is by far the best service and food/drinks we have ever experienced. We tell everyone about this amazing resort. We can’t wait to visit again !!

Truly Grand in Puerto Morelos
Reviewed 6 days ago

I recently was lucky enough to take a trip to The Grand Residences and it is truly grand. The Grand Residences has impeccably appointed rooms with high end appliances and finishes, a wonderful beach and pool area, attentive and pampering service and last but hardly least, the most friendly and hard working people; which made for such a memorable and relaxing trip. I can honestly say I found the property a bit disjointed and the grounds a bit underwheling, yet the property and grounds were well cared for. The Heavenly Beach bar is a real treat for lunch complete with great service and scenic ocean views. I would like to suggest though it stay open a bit later than 5:00pm. The same for the pool bar. The food was decent and honestly did not wow me until the evening we attended the seafood buffet and the French inspired menu the following night. Both these dinners were out of this world. For me, what makes the Grand Residences so grand is the hard working, attentive, friendly, and always smiling staff whose aim is to please their guests. From the waiters, to the grounds keepers, to the maids and the pool and beach staff, the bartenders, the concierge; everyone at the Grand Residences works hard to make your vacation relaxing and memorable and they succeed. So while there may be a few things I personally would like to see changed, overall this resort is truly Grand!