5.0
Excellent 14785 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

What We Love

  • Two miles of white sand beach on one side, and a wetlands preserve on the other
  • Some suites have rooftop terraces with private heated HydroSpa pools
  • Free bicycle tours (and 14 other on site activities)

What To Know

  • The beach gets its fair share of seaweed, which is cleaned up each morning
  • Guests in building 7 can hear the nightly performances and watch them from their terraces—a plus or minus depending on your point of view
  • The Playa Mujeres golf course is a few minutes ride, or a slightly longer walk, away

Amenities

  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap-accessible
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Room Service
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
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Overview

Action-packed adults-only all-inclusive resort on a peninsula jutting into Mexico’s Caribbean sea

The Lowdown

Take nine all-inclusive restaurants (Agave for Mexican, Basmati for Indian, and The Lobster House for seafood, to name a third of the options.) Add 11 bars (including swim-up, pool, and disco). Throw in seven pools (four heated, five with whirlpools) and a full service Miilé spa. Multiply by 450 rooms and suites (some with rooftop terraces, balconies, and jacuzzis). The end result is an entire peninsula turned adult playground with the beautifully-designed resort at its heart.

In the Area

On the same peninsula as the resort—within walking distance—is the Playa Mujeres Golf Club, one of the top courses in Mexico. Nature-lovers will want to venture fifteen miles north of the property to Isla Contoy, a protected island that is a nature preserve, bird sanctuary, and nesting ground for endangered sea turtles. Guests can explore the Great Mayan Reef (also known as the Mesoamerican barrier reef) or hop the ferry to the floating fishing village of Isla Mujeres. But the most impressive excursion of all may be two hours south to the massive complex of Maya ruins at Chichén Itzá.

How to Get There

Excellence Playa Mujeres – Adults Only – All Inclusive
Prolongacion Bonampak
Playa Mujeres, 77400 Mexico

Reviews

5.0 Excellent 14785 Reviews
Did Not Disappoint Second Time Around
Reviewed 5 hours ago

This was our second time staying at the Excellence Playa Mujeres. We stayed this time in building 7 and building 8 last time. All the rooms are about the same. Very clean and beautiful. The in room Jacuzzi time is very nice. The rooms can be loud in the evening from the entertainment, but it never prevented us from sleeping. The grounds are impeccable! Lots of seats at the beach or pool each day. We enjoyed all the food, especially Spice and Flavor Market...but really they are all good. The Service is really what makes this a place to keep coming back to. From the moment you arrive your every need is handled quickly and with kindness. We especially enjoyed our beach service with Ruby, pool service with Juliana, and pool bar with David. All the staff is great...I can not even name them all.

Stay Longer!!!!
Reviewed 7 hours ago

I hate... LEAVING!!!!! As a hotelier myself, there are 2 things that a hotel resort should be good at, Service and Product... Excellence Playa Mujeres both exceeded in this area. They are living to their name itself. We cannot even pick our favorite restaurant nor favorite entertainment coz it’s all EXTREMELY beyond our expectation. What we love most is the honesty and attention to detail of the staff. I have a list of people who I like to mention that made this trip a memorable one: Eduardo from Teppanyaki, Alan from Las Olas, Diego the bellman, Eddy tennis pro, Rubi - beach waitress, Lysette - concierge, Guadalupe from the Lobster house, Antonio from Chez Isabelle,
Anaid - Reception at Barcelona, Carlos from Barcelona and Julio from Catamaran trip. Thank you for the genuine service and small talks that we had even talks about life too!!! And I would like to commend Fernando (he is our favorite!) whom we met during the Mexican night. He was so amazing that after how many days from the event the moment he saw us in Barcelona Resto, he greeted us by name and even remembered the drinks that we had.

I would say of all the top notch places that we’ve been to, Excellence Playa Mujeres is #1 on our list. And we hope that we could come back in this Paradise. Really enjoyed the sand, sun, moon, pool, beach, food, drinks, room and time here. The pictures will not justify the beauty of this place.

Imperial Suite Perfection
Reviewed 14 hours ago

We had a wonderful Christmas vacation at EPM. It was our 7th visit. We had previously stayed in this room when it was a Honeymoon Suite and this was our second visit since the private pool was added and it was reclassified as an Imperial Suite. It has completely spoiled us for any other room!

Beginning with complimentary private transportation with Seasons from the airport, we arrived and were greeted warmly once again by Pedro who checked us in privately in our room. In addition to a chilling bottle of Moet (replaced daily), there was also a perfect tequila set up and a beautiful bottle of Clase Azul.

Pedro asked us for all of our preferences regarding housekeeping, turndown service, drinks, snacks etc. He always makes us feel like we are the only guests at the resort and obviously loves what he does. His passion and enthusiasm are infectious. He checked in with us nearly every day to make sure we had everything we needed.

We are creatures of habit and generally spend each day the same way. Room service for breakfast, then down to the EC beach. Caesar and Veronica took such good care of us! They work so hard to ensure every guest has the best experience. In the afternoon, we would go back to our room to enjoy the huge porch, daybed and the private pool. Lunch is usually the outstanding buffet at Toscana which was always delicious.

The room service menu has been updated since our last visit and we enjoyed trying some of the new items. We had dinner in our room a couple of times but also enjoyed our favourite restaurants (Chez Isabelle, Spice, Lobster House). We were also lucky enough to be one of the first to enjoy Magna at the new Excellence Club above the lobby. The menu was impressive and the food was better than expected for having just opened. Only suggestion would be to have a little larger portions. We enjoy the smaller than average portions at the other restaurants but were left wanting a little more at Magna.

As usual, the service in the restaurants was wonderful from Roberto, Angel, Marco, Oswaldo, Hugo Caesar, Lily and Francisco.

Each evening we would be brought a special cocktail by Roberto. We enjoyed chatting with him and hearing his descriptions of the ingredients. We are looking forward to seeing him in his new position behind the bar when we return.

Our room was spotless throughout the trip and there was even some thoughtful towel art and hot tub decorations. Room service delivery was always quick and exactly to order.

I enjoyed a wonderful massage from Margarita at the Spa and look forward to trying one on the beach this upcoming visit.

We tend to eat late and therefore didn't often catch the evening entertainment but always noticed large groups of people enjoying themselves as we walked back to our room. This year they have added the silent disco which looked really cool.

It really was a perfect vacation. We have been visiting EPM since 2010 and were always happy with the resort. But, it is wonderful to see that they continue to make improvements wherever possible such as the decks for the swimout rooms, updated menus, new excellence club etc.

EPM has become our home away from home and we can't wait to return in a few days to relax and reconnect.

Total relaxation
Reviewed 15 hours ago

This is our third visit to Excellence and we will return. After many experiences elsewhere we have found "our" place. There is boundless attention, wonderful food at all the restaurant without having to wait for a reservation. Rooms are first rate with the best beds and pillows I've experienced. At every step the staff give you a bright smile and there has never been a time when they haven't fulfilled your every wish.
Truly a wonderful experience you won't forget.

Birthday Celebration!
Reviewed 19 hours ago

If you want to be treated like royalty, this is the resort you should visit! From the first greeting to our goodbyes with our favorite staff members it was a dream! We were waited on hand and foot by the happiest employees we have ever encountered. Everyone had a smiling face and a great attitude and that made us smile. We decided to upgrade to the Excellence Club and the roof top terrace and we were not disappointed. Our philosophy is that it’s vacation and it’s worth the splurge. With the Excellence Club you have several private pool, beach and bar areas for club members only. Our all time favorite bartender was Martha at Bar Cielo! She works her tail off every day always with a smile on her sweet face. She remembered what drinks we had the day before and also our names. Also, she always had time for a friendly chat. This place can’t be beat for luxury and outstanding service!