4.0
Very Good 2371 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

What We Love

  • Perfect for a fly-and-flop break, the beachfront hotel is on the Caribbean side of Cancún’s hotel zone, just 15 minutes from the international airport
  • Choice of two restaurants: Mexican and international dishes at Condimento, and Italian fare at Bacoli Trattoria
  • Oversize guestrooms are good for groups and families; the smallest have two Double beds, while Junior Suites have full kitchens and dining rooms
  • Guests can borrow snorkeling equipment
  • READ MORE: Mexico's Best Beach Towns

What To Know

  • Decor is simple, but all accommodations are decked out with flat-screen TVs and DVD players, microwave ovens, coffeemakers and minibars
  • The central pool is open to all guests, but there’s a separate paddling pool and kids play area for youngsters
  • No full spa, but in-room express treatments are available

Amenities

  •  Bar
  •  Free WiFi
  •  Gym
  •  Kids Club
  •  Parking On Site
  •  Pool
  •  Restaurant
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
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Overview

Beachfront bliss in the heart of Cancún’s hotel zone, with a sprawling free-form pool, two restaurants and a sports center

The Lowdown

In the center of Cancún’s hotel zone, Emporio Hotel & Suites offers a true fly-and-flop beach vacation, just 15 minutes from the international airport. The guestrooms wrap around a central outdoor swimming pool to make the most of the sparkling Caribbean Sea views, while the two restaurants, gym and grocery are set back in the main building. The accommodations are uniformly spacious, with two Double beds and private balconies in even the smallest Superior Rooms. Junior Suites have all the family-friendly amenities, including a separate living room with two Murphy beds, a full kitchen and a dining room. All are decked out with flat-screen TVs and DVD players, microwave ovens, coffeemakers and minibars. The hotel’s signature restaurant, Condimento, serves international and Mexican favorites for breakfast, lunch and dinner; there’s also Bacoli Trattoria for classic Italian fare. Plus, the pool bar dishes up simple snacks and fruity cocktails throughout the day. Beyond the beach and pool, guests can borrow snorkeling equipment, volleyballs and board games at the sports center, and there’s an in-house travel agency for more adventurous tours and day trips.

In the Area

If you can pull yourself away from the powdery beach, the resort’s travel agents can arrange trips to snorkel or scuba-dive along the Mesoamerican Barrier Reef System or at the Museo Subacuatico de Arte, an underwater sculpture park. And you can explore real pyramids at the nearby ruins of Chichen Itza and Tulum. For golfers, the Greg Norman-designed El Camaleón course, at the Mayakoba Resort, provides 18 challenging holes between limestone canals and the sea.

How to Get There

Emporio Cancun
Blvd. Kukulcan, Retorno Gucumatz, Km.17
Cancun, 77500 Mexico

Reviews

4.0 Very Good 2371 Reviews
Exceptional service!
Reviewed 2 days ago

We came to Cancun with my Mom and my siblings for my Mom’s 50th! Isaac at the restaurant Condimento went above and beyond and planned a surprise cake moment for my Mom when I told him she was turning 50 that day (June 16th)! I am so glad I picked this hotel and I will definitely come back! Thank you so much Isaac! GOD bless you!

Small resort, wouldn't recommend
Reviewed 7 days ago

We stayed here in Feb- it was OK. We got to the hotel, and the lobby was off putting right off the bat. We were expecting something like other resorts we stay at. We had to go up a flight of stairs to check in, not like any other resort we've ever been to. It's more like a regular hotel.

Our room overlooked the ocean but it was very very dated and gross. The hairdryer fell off the wall when I went to use it. The pictures you see here of the yellow brown washroom- that's the room we had.
They were doing construction when we were there- so there were partitions everywhere.
Food was OK, only one restaurant and one a la carte, an Italian place. It was super busy one day for breakfast- to the point we had to wait 30 mins for a seat.

I wouldn't recommend this place at all. The drinks were just OK. We had a few drinks by the bar one afternoon, we had a shot of tequila they were out of the Jose, and pulled something out from under the bar. After that shot we were both unwell and had a bad reaction to it. Not sure what it was- but it was not normal for either of us, and we've had tequila before.

Stars are for the room, the little deli market, and Pierre only
Reviewed 2 weeks ago

Make sure you ask if construction will be going on before you book this hotel.

My room was nice. Sizeable walk in shower, view of pools and beach, clean and nice!!

There was construction going on my entire stay..1 day until 6pm (reasonable), the next night until 8pm (not reasonable), so I had the lovely sound of jackhammers and electric saws as my soundtrack along with the none stop pounding music of the beach bar. I realize this is not considered an upscale hotel, more mid-scale/family style, so the idea of not everyone wanting to listen to the same music or any music at all is not a consideration.

Customer service was the worst I've had ever...anywhere. The only acceptable help was my check in and my check out, those people were great. Everything in between was ridiculous. I called a few times from my room to be told I had to come downstairs to the front desk to get my requests handled. For whatever reason, they do not know how to connect departments. When I went to the restaurant to get nonplastic silverware, it took 5 minutes of me having to listen to them tell me how they do not give out real silverware because of people taking it home and the restaurant will have to pay for it at the end of the month. It was the worst display I've ever seen. I finally got the real silverware after having to give my name and room number. Ridiculous.

As I checked out, I gave the front desk the silverware to ensure I do not get charged for it. Ridiculous. After my check out, I went outside to wait for my airport shuttle. The bellman/valet told me I could wait in an a/c'd room for my shuttle to come. After waiting past my shuttle arrival time, I come out to tell them I was going to go call my shuttle only to learn my shuttle had been there waiting for me for a while already and no one came to where they told me to wait to let me know it was there. Really it was just one thing after the other when dealing with the people.

I am vegan so did not eat at either of the restaurants. There is a deli market that has plenty of fruits, which were great! The people in the shop were great.

Bed was very comfortable although pillows smelled of mold. TV has a reasonable amount of English channels.

Pierre, the housekeeper is very nice and honest man. I left some sunglasses in the room that I did not want. He came to the lobby and found me to let me know I left them but since I did not, I gave them to him Thank you Pierre,

With all of this said, would I recommend this place? If you are looking for a budget hotel on a beautiful beach, yes, but just know it is budget so you do not expect much in the way of customer service.

Weather didn’t cooperate but EMPORIO did!
Reviewed 3 weeks ago

My second trip to stay here and pleasantly surprised at the work that has been done.
My check-in was quick and flawless. I asked for a quiet room and although it was spring break for many, I got an extremely quite room. Thank you Carlos at the front desk! Erik was my bellboy and was a wealth of information - he could be the concierge. It was obvious there had been additional training for employees.
I had a remodeled room that was superb. Deep soaking tub and could look out over the ocean while soaking. A big glass shower and beautifully detailed closets. My king bed was comfortable but I enjoyed my time on the balcony. A chaise lounger and a table and chairs for four with room to spare. Great views from all rooms, great location and yet there was so much I didn’t get to enjoy! Theme night dinners, dancing classes, something for everyone. This hotel is by far reasonably priced or I wouldn’t have been twice! Looking forward to a third trip.

🤮
Reviewed 3 weeks ago

Awful. When we got to the room it smelled like poop. The sheets were dirty, so I had to
Call to get new ones. The closet doors wouldn’t open or close, there was dust all
Over them. Outdated furniture, the sink didn’t work and the water would stay and would not go down. We had an accident in the bathroom and fell because there was no rug in the tub. Do not stay there, avoid this place. Worst experience ever.