4.0
Very Good 612 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Babysitting
  •  Bar
  •  Casino
  •  Handicap Accessible
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
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Overview

Location

Located in Cancun (Avenida Kukulkan), Casa Turquesa is minutes from Luxury Avenue Shopping Mall and Kukulcan Plaza Shopping Mall. This 4-star hotel is within close proximity of Marlin Beach and Tequila Museum.

Rooms

Make yourself at home in one of the 30 air-conditioned rooms featuring flat-screen televisions. Wireless Internet access (surcharge) keeps you connected, and cable programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.

Spa, Wellness & Premium Amenities

Be sure to enjoy recreational amenities including an outdoor pool and an outdoor tennis court. Additional features at this Beaux Arts hotel include wireless Internet access (surcharge), concierge services, and complimentary babysitting/childcare. Guests can catch a ride to nearby destinations on the area shuttle (surcharge).

Food & Drink

Grab a bite at one of the hotel’s 3 restaurants, or stay in and take advantage of 24-hour room service. Relax with your favorite drink at a bar/lounge or a poolside bar. Cooked-to-order breakfasts are available daily from 7 AM to 11 AM for a fee.

Business & Travel Amenities

Featured amenities include express check-in, express check-out, and dry cleaning/laundry services. For a surcharge, guests may use a roundtrip airport shuttle (available on request) and a ferry terminal shuttle.

How to Get There

Casa Turquesa
Boulevard Kukulcan Km. 13.5
Cancun, 77500 Mexico

Reviews

4.0 Very Good 612 Reviews
Do not stay
Reviewed 3 weeks ago

No tv in room.
When they said we would bring it an hook it up we left. No refund either !! Check was was very nice but hotel room is very dated and elevator was not working. No signage outside and hotel was very hot all over.
No female staff either

Worst hotel ever.... stay away
Reviewed 4 months ago

This was by far the worst hotel I have been to. Don't let the pictures drive you to come to this place, they are far from reality. The place is poorly maintained, it is dirty, water is an everyday issue since they cut it w/o notice, It desperately needs an upgrade. Mold is all over the place.

falling apart
Reviewed 4 months ago

the photos posted by this hotel must have been vintage, since the place is in disrepair.
during our 8 day stay we went without any water to our room (upon injury the entire hotel was without water) for a period of 1 hour to overnight to mid morning at 14 hours! We never had hot water, only tepid. The hotel was not very clean. The staff was nice and tried to accommodate.

could be one of the best places to stay in cancun! COULD!
Reviewed 5 months ago

We stayed only one night in Casa Turquesa and all in all we were disappointed.

The pictures on the web are more promising than reality really is.

Check in was very welcoming and fast. When you get in, everthing looks fantastic, the direct view to the fabulous beach. When we got to our oceanfront room, which was very spacious, we realized that not everything is really the way it should be. Missing paint, installations hanging out of the wall, dirty wardrobes, nearly no ammenities, basic bed sheets, everything looks very very worn and never being refurbished for years. Regular bath towels had to be requested. The pool area is ok, the water was clean and refreshing.

All in all this could be a very special, fantastic place in cancun, apart from all the huge resorts. But unfortunately the owner does not invest any more pesos and thats exactly the impression what is given to the guest! What a shame, because the staff is soo friendly and doing whats possible!

BED BUGS!!!!
Reviewed 5 months ago

Worst! Worst, worst ever!!! We had an experience taken out of a horror story. I first rented this hotel through Hotel Tonight, the pictures were great, it offered 24 hour room service & price was excellent. I should have read the reviews. When we arrived, the hill that takes you to the front of the hotel was very steep, which isn’t really a problem, the problem is that it’s made out of bricks and the bricks are all out of place, so not only are you driving at a weird angle, you’re also trying to avoid busting a tire. Once we were in (11:10pm), the hotel was in complete darkness, I asked if there was no power, and I was told there was, but the manager turned off lights at 11:00pm as per the hotels rules. Then I proceeded to ask whether they’d had room service as described and was told no, that the manager was also very strict and we couldn’t even get bottles of water. I didn’t make a big fuss about it as we were extremely tired from a 5 hour drive from Yucatan to Cancun. Once we were escorted to our room, the room was big, definitely has potential, except for the fact the sliding door facing the beach was broken and didn’t lock, the bathroom wasn’t cleaned at all. Then the worst part, BED BUGS! Live, jumping bed bugs!!! The sheets were white, so it was easy to see those little insects jumping around, there were droplets of dried blood on the bed. The couch was full of mold, it was HORRIBLE!!! I told the guy we were leaving and he didn’t even apologize, now that I am disputing the charge with Hotel Tonight, they’re telling me that ‘Oscar’ offered us a free upgrade to the presidential suite and since we turned it down I cannot get a refund. LIES! He never offered an upgrade. He never apologized. Do not go here! It is horrible!! We ended up at Krystal Cancun & it was a bliss!