What We Love
- A covetable location just steps from Old Montreal
- The indoor saltwater pool
- 24-hour room service
- The chocolate mousse with absinthe dessert at the restaurant Osco!
What To Know
- The hotel is attached to the Montreal Convention Center, so it’s popular with business travelers
- Pets are welcome
- There’s a fee for in-room WiFi for non-IHG reward members
- Free WiFi
- Parking On Site
This 26-story property attracts plenty of business travelers, thanks to its location next to the Montreal Convention Center, but it’s a great bet for tourists, too, as Old Montreal is only a stone’s throw away. The contemporary guestrooms feature large windows overlooking the city, work desks and marble bathrooms stocked with Agraria bath products. Work up an appetite with a trip to the hotel’s fitness club, which includes a saltwater lap pool, then head to the Osco! brasserie for dishes like lobster bouillabaisse. Afterward, make your way to the bar, Sarah B., for handcrafted absinthe cocktails delivered to cozy banquettes warmed by a crackling fire.
In the Area
The hotel concierge recommends a morning visit to Bota Bota, a spa housed within a converted ship on the Saint Lawrence River that offers an extensive Nordic Bath designed to eliminate toxins and release stress. Spend the afternoon exploring Old Montreal, where horse-drawn carriages still travel down narrow cobblestone streets. Two must-sees: the Basilique Notre-Dame and the Marché Bonsecours, where visitors can shop for artisanal crafts and dine at Café des Arts, overlooking the Old Port.
How to Get There
I'm only giving it 3 stars because the front desk attempted a bait and switch when I checked in. I personally called the hotel to book a deluxe double room with a cot and was assured that there would be no problem meeting my request. Then, upon check-in, I was told that the deluxe double rooms were too small for a cot. No solution was offered -- I was basically told I was getting a double with no cot. When I stood my ground and refused to accept this as it was not what I booked, a deluxe double room big enough for a cot miraculously opened up. Of course the cot was dumped in the middle of the room, but my friends and I managed some decorating and when we were done the room was quite large and lovely. I am left to wonder why my trip had to start on such a sour note and what would have happened if I hadn't demanded a better solution than a simple no cot for you. As for the rest, the hotel staff, with the exception of the concierge, were incredible. They went out of their way to help and all the while being friendly and polite. When a patron of the bar insisted on watching the women's tennis when I wanted the men's match, the bartender allowed us to sit in the restaurant and watch what we wanted. The concierge that I dealt with was worthless. When asked for a recommendation for dinner he handed over a pamphlet with a number of restaurants listed by price. He assured us that most of the restaurants were near the hotel and those that were not would be noted as such. NOT true as we discovered one very long uber ride later. Thereafter, I did my own leg work on finding restaurants near the hotel -- they were plentiful -- but with a concierge on site I should not have had to.
We had a positive experience for our stay here. It was in a great location and we walked to Old Montreal for dinner and to stroll around by the water. The concierge, Chantal, was most helpful as we told her we were going to Gibby's for dinner. She asked if we had a reservation and she told us that it's a good idea to have one so she called the restaurant for us. They had a cancellation so they were able to secure a table for us right away. The room was big and the AC was great and so very quiet. The bathroom could use some upkeep as the wallpaper was peeling away around the outside of the shower. We got two free breakfasts with our stay and the food was fresh and filling.
Centrally located, the InterContinental is a nice choice. It was also very well appointed, with a convenient restaurant, bar, pool, gym and more. But it’s failure was concierge service. In past experience with other hotels, the concierge service went above and beyond to maximize my experience and stay. Not so here. When I asked the concierge for recommendations and best options for transportation to the airport (45 mins away), he just shrugged and said “taxi, or I guess you could take the bus. But that’s a four block walk.” Sensing some unpleasantness, and suspecting I would get little more info, I declined to ask follow up questions, nor did he offer more info, like exact bus pick up, cost comparison, expected transport time, where/ how to purchase bus ticket. I had to find these things on my own. A map of bus pick up locations or airport route would have been nice. The concierge can literally make the difference between a bad, good or great vacation - and it’s one way to further distinguish a hotel from its competitors, most of whom offer the same basics. If the InterContinental can train its concierge staff to be more customer service oriented, exceptionally helpful and surprise guests by going the extra mile, it could be an exceptional hotel. But based on my experience, it’s simply average.
Overall friendly staff and clean. Except for this woman on the phone who was not only rude but got everything wrong. We asked for a floor towel, tissue and shower gel. Yet we received full sized towels. The person who delivered it however was very courteous with a great attitude and made another trip to get us what we asked for. I am very disappointed that Intercontinental has such a rude employee. I expected better.
The Hotel Intercontinental Montreal is a beautiful full service hotel conveniently located across the street from Montreal's Convention Center. With easy access to an atrium, you'd never have to leave if you were here for a meeting and you'd still get a taste of this beautiful city.
Rooms are spacious and comfortable with some of the best towels I've ever had at a hotel. The staff are professional and friendly and especially with housekeeping, a little French goes a long way.
If you want a luxury experience just a bit off the well worn tourist path, this is an excellent choice.