Loved the city, room was clean with a beautiful view of the nearby church, and most staff seemed attentive and to be trying to help guests enjoy ourselves. There were some very strange things, though. The room was lovely, if a bit small, and the bathroom sink counter quite small. The shower had a partial wall that did not keep water from going out onto the floor of the bathroom. The best we could do was to direct the water up as much as possible into the wall and use a towel to wipe the floor. A bit more effort and stress than I expected in a nice hotel to shower, but we figured out how to manage.

The door to our room did not close fully on its own, as in many hotels, so we needed to make sure to pull it closed. On our last full day, we left before breakfast, and returning after dinner found the door to our room ajar. We went in, housekeeping had been there and cleaned up the towels, etc. and presumably failed to pull the door closed. This was stressful, but fortunately everything seemed to be untouched. I let staff know, and the person was kind, though mentioned it as a housekeeping issue.

What was most stressful was that when we packed up to leave, we could not make the phone in the room work. We struggled a bit with all our luggage on our own, but managed and there was a phone in the hall, so I was able to call to request our car be brought out. Concerned that the lack of phone could be a problem for others, and especially if someone were to have an urgent situation, I stopped at the desk to report the phone issue though we were in a rush. The woman on duty reacted as if she’s been instructed to be disagreeable with “complainers”. Plowed on, and mentioned the open door to our room of the day before as appearing due to the door sticking and that perhaps that could be checked on. Bothers me to have it blamed on a housekeeper if perhaps the door needs adjusting. I then requested directions where to go to get our car, and her directions were curt and got us lost. I mentioned as she gestured toward the elevator and escalators that our key card did not work to go up from the pool level. She interrupted to insist the key card was not needed and the elevator did work. Said she would report the phone and door sticking to engineering, though quite unpleasant about it. Hope that she does, as the door being left open, and no phone were stressful and seem like they could be easily fixed. Everyone else was very pleasant throughout our stay.

This hotel has been completely renovated and is gorgeous! Sadly the new bar (pictured) is closed on Sundays and Mondays so we couldn’t try it. The main restaurant was very good, as was their new cafe. They also have a huge gourmet food store that has a wide selection of culinary delights for gifts or to go. In addition to all of this is the superb Fairmont service. Oh and the rooms were gorgeous and comfortable too. Great location. Everything is on point. Definitely a top choice to stay in Montréal.

Nice hotel, nice location but my stay and experience was ruined by the following.
During a special dinner function at the Fairmont Queen Elizabeth Montreal a waiter accidentally scalded me with approx ½ cup boiling water over my right hand and right thigh. We immediately requested ice as per protocol. Post this treatment I had to take analgesics for the pain. A security guard escorted my husband and I back to our room where he made an incident report and stated he will report it all to the night manager. The hotel’s night manager did phone a short time later wherein my husband told him I had taken some pain killers and gone to bed. The incident ruined our evening by ending it early and spoiling our enjoyment as I was too distraught to return to the function.That was it! The Hotel did absolutely nothing further. There was no follow up the following morning, no inquiry as to how I was, no mention of any token good will gesture to compensate our loss of evening’s enjoyment or the trauma I went through – nothing whatsoever. Upon checking out I mentioned that I had not enjoyed my stay and only then did the Day Manager approach to see if anything could be done. As we had already checked out she stated she would contact the Fairmont Copley Hotel Boston, a hotel we were booked into in a week’s time to enquire if they could offer a token gesture of goodwill. My right hand throbbed for two more days necessitating the continued use of pain killers.Upon arrival the Fairmont Copley at Boston they stated they had not received anything from the Fairmont Queen Elizabeth Montreal and knew nothing of what had transpired. The night before our checkout in Boston my husband enquired again speaking with the manager in which he stated they had received a redirected message from another hotel in Boston, not the one we were booked into. The Fairmont Queen Elizabeth could not even get that right!.The end result, get scalded and receive absolutely nothing. Perhaps I may have been better treated by stating I would be seeking legal advice questioning the hotel’s training of their waiters.
Please QE Montreal do not insult me further by offering the generic “we will look after you when you come back” reply.

It was our first time in Montreal and we were pleasantly surprised by the absolutely gorgeous interior design of the lobby. We had a complimentary upgrade but room was on the small side.

Particularly impressed with MarieElena who was incredibly sweet and directed us to some of the best spots for Montreal. Breakfast was great and the splendid service just made everything even better. Thank you for the pleasant stay!

Have stayed at the Queen E countless times over the years and it's not always perfect but it really is one of my favourite hotels. Incredible location, wonderful accommodations and great service.
I have to admit that I preferred the old school charm before the recent massive renovation but after my recent 3rd stay since the reopening, the new style is growing on me, especially the market in the lobby.
The rooms are as great as ever with very comfortable beds/bedding and I do really like the new look in the bathrooms.
The expanded gym is great and the new long chairs in the pool area are also very nice as are the new huge change rooms.
Service is generally quite good, often outstanding but there are times when it is somewhat underwhelming. A pet peeve of mine is in-room dining trays and sheets/towels left in the hallways for an extended time and this is often the case here. I've also had significant wait times when requesting a cot or extra towels but stuff like that is overshadowed with great customer service when for instance requesting a room change due to noise and smoke issues although that's not something that has been an issue for quite some time.
The location really is incredible, in the heart of downtown, close to many attractions and businesses with direct access to the expansive underground connections.