Fairmont Le Manoir Richelieu
What We Love
- Tons of outdoor and indoor activities no matter the season — from golf, tennis and volleyball to gambling, billiards and snowmobiling
- Steam room, indoor and outdoor Jacuzzis, and three pools, including two outdoor saltwater pools, one heated for year-round use
- Grand architecture and a lush interior combined with stunning views of the St. Lawrence River
What To Know
- Main floor rooms give easy access to pools and the outside, but they're a popular choice for families and are generally noisier
- Three restaurants on-site (and five in summer) are convenient but will significantly jack up your bill
- The Casino de Charlevoix, in a building adjacent to the hotel, is handy for guests who want to gamble, but busloads of casino visitors can fill hotel restaurants
- Free WiFi
- Golf Course
- Kids Club
- Parking On Site
With its majestic location perched above the St. Lawrence River, this “Castle on the Cliff” is a choice haven for foodies and oenophiles. After fire destroyed the original hotel in 1928, Canadian architect John Archibald designed Le Manoir Richelieu in the style of a French castle; an array of turrets, gables and towers adorn the stone exterior, which stretches gracefully along the escarpment. The grandeur continues inside the hotel, where the spacious lobby and reception area blend such sumptuous design elements as a generous application of rich mahogany, leather and brocade, as well as archways and medieval chandeliers.
Bed and Bath
Guestrooms are swathed in tradition, with wallpaper, botanical prints, bedcovers, heavy drapes and valances. Thankfully, tradition allows for a comfy bed and plush white duvet. Room size varies but, unless upgraded, tends to be modest. Notably, many of the suites with river views are among the smallest. Bathrooms are adequate in size and well appointed, with dark marble counters and large walk-in showers with a powerful rainfall showerheads. The paraben-free, earthy-scented Le Labo Rose 31 toiletries (in recycled bottles) are a welcome and progressive touch.
Part of the pleasure of staying at the sprawling Fairmont Le Manoir Richelieu is ambling from one part of the hotel to another as the mood hits you. Done lounging with your book in the large leather chair in front of the fireplace? Move over to the sunny lounge, order yourself a cold Chardonnay and gaze deep into the St. Lawrence River. And don’t miss the bountiful Sunday buffet at Le Bellerive, where you can indulge in the sweet and succulent maple crepes.
How to Get There
This was our second stay - the first being a few years ago. We love La Malbaie and the Fairmont in winter as it’s quiet, beautiful and the variety of winter activities - both on and off property - are outstanding. The kids love the heated outdoor pool.
While we had a great stay, I would rate the hotel closer to 3.5 stars based on this year’s experience.
First, the positives:
- Beautiful location
- Lots to do onsite and close by
- Hotel feels roomy and quiet in the off-season
- Clean and generally well-maintained
- Staff are very friendly and well-trained
- Generally strong English proficiency for this part of Quebec
Unfortunately, there were a number of let-downs:
- As others have noted, while the staff are good there are not nearly enough of them. There is nearly always a line at reception, there is no concierge during the week, often there is no valet around, there are not enough servers in the restaurants and lounge. It really feels like the hotel is trying too hard to manage personnel costs, to the detriment of guests.
- While the hotel is well-maintained it does need updating. With the exception of the restaurant, nothing at all had changed since our last visit 3 years ago. We had a very large and comfortable suite but the decor felt more upscale Holiday Inn than Fairmont.
- The food is mediocre, especially for the price and seeing as it’s Charlevoix. They can do so much better. It was so lackluster that we went out of our way to eat outside the hotel when we would have preferred to eat in.
While we really like the hotel, we likely won’t be back until the cost to value ratio improves.
Unbelievable hotel! Had an unbelievable stay. Ice skating, snowshoeing, swimming in the outdoor heated pool while it was 10 degrees Fahrenheit out was amazing. Jacuzzi in our room...it was a great stay to say the least!!!
Manoir Richelieu is the gem of the Charlevoix region. The location is just breathtaking overviewing the St Lawrence river
Rooms are small but clean and well appointed
Only thing wrong with this place is service. At best 3 star level...well below the advertised Fairmont standing
First we had to wait 10 minutes for check-in because the lady at the desk was alone in the middle of the afternoon!!!!
The other person assisting her had left for whatever reason
Then we went for drinks on the beautiful terrasse..We had to wait 20 minutes before Gabriel came to offer something. At 40$ for a beer and a Cosmo, we would expect better. His service wasn’t bad but he is alone to take care of 50 clients. Let’s say he does his best to manage.
Afterward dinner at the Terroir. Man that was bad. Started with ‘’ Come back later we’re not ready to let you in even though we had reservations for that time!!!Then after 25 minutes of waiting,it was ‘’Don’t order lamb ‘cause we don’t have it anymore’’ then ‘’We don’t have this beer anymore’’
then bringing the wrong order and when the good one arrived it was cold. The lady waiting our table had clearly no experience at her job
I sincerely think that people that work there do their best but are left to themselves with no training
Management does a poor job of overseeing what’s happening on the premise. Lack of supervision is obvious
Speaking of lack of supervision,parents that weekend were letting their kids run and scream all over the corridors and playing hide and seek in the elevators.
No one to tell them to stop!
An hotel this caliber can’t just relie on it’s brand name and beautiful setting to charge this kind of money
It has to deliver with quality service
It didn’t for us
Highly recommend to all travelers especially to snowmobilers. Great spa facility and breakfast, lovely rooms. old world hotel located on St.Lawrence the area is so scenic. Will definitely return for another visit and plan to stay longer. Felt totally refreshed upon departing.
I stayed here for business for 3 nights and it is a beautiful location with spectacular views. The hotel itself is pretty old and the decor is dated. I have been to other
"old school" Fairmont hotels but this one looks a little tired and needs a revamp. Service was okay, I did struggle with communication with some staff - should have practiced my French! The room I was in was nothing to write home about, no view at all - the bathroom was small and very "old" looking, musty carpet and very "dark" and a little creepy for my liking. The boardrooms we used for meetings were tiny and a flashback from the 80s but maybe that is some of the charm? I wasn't footing the bill though so I couldn't really complain. Not sure if I would stay here again on my own dime.