Fairmont Le Manoir Richelieu
What We Love
- Tons of outdoor and indoor activities no matter the season — from golf, tennis and volleyball to gambling, billiards and snowmobiling
- Steam room, indoor and outdoor Jacuzzis, and three pools, including two outdoor saltwater pools, one heated for year-round use
- Grand architecture and a lush interior combined with stunning views of the St. Lawrence River
What To Know
- Main floor rooms give easy access to pools and the outside, but they're a popular choice for families and are generally noisier
- Three restaurants on-site (and five in summer) are convenient but will significantly jack up your bill
- The Casino de Charlevoix, in a building adjacent to the hotel, is handy for guests who want to gamble, but busloads of casino visitors can fill hotel restaurants
- Free WiFi
- Golf Course
- Handicap Accessible
- Kids Club
- Parking On Site
With its majestic location perched above the St. Lawrence River, this “Castle on the Cliff” is a choice haven for foodies and oenophiles. After fire destroyed the original hotel in 1928, Canadian architect John Archibald designed Le Manoir Richelieu in the style of a French castle; an array of turrets, gables and towers adorn the stone exterior, which stretches gracefully along the escarpment. The grandeur continues inside the hotel, where the spacious lobby and reception area blend such sumptuous design elements as a generous application of rich mahogany, leather and brocade, as well as archways and medieval chandeliers.
Bed and Bath
Guestrooms are swathed in tradition, with wallpaper, botanical prints, bedcovers, heavy drapes and valances. Thankfully, tradition allows for a comfy bed and plush white duvet. Room size varies but, unless upgraded, tends to be modest. Notably, many of the suites with river views are among the smallest. Bathrooms are adequate in size and well appointed, with dark marble counters and large walk-in showers with a powerful rainfall showerheads. The paraben-free, earthy-scented Le Labo Rose 31 toiletries (in recycled bottles) are a welcome and progressive touch.
Part of the pleasure of staying at the sprawling Fairmont Le Manoir Richelieu is ambling from one part of the hotel to another as the mood hits you. Done lounging with your book in the large leather chair in front of the fireplace? Move over to the sunny lounge, order yourself a cold Chardonnay and gaze deep into the St. Lawrence River. And don’t miss the bountiful Sunday buffet at Le Bellerive, where you can indulge in the sweet and succulent maple crepes.
How to Get There
We went the other day as we're whale watching in the region. They seemed overwhelmed and understaffed, the worst was watching management stand around instead of jumping in. Our lunch on the Terrance was abysmal. Our waiter came by three times to tell us he didn t have time for us. Someone else took our order. Someone else dropped our drinks. Someone else dropped our food. No one checked on us. And the food wasn't up to par, not even close. We've been to many a Fairmont, this was something else.
Despite beautiful setting and grounds, very disappointing stay because of horrible service, driven seemingly by lack of adequate staff and training. Inefficient and how!! 15 min wait for valet parking, 20 min check in wait, 45 wait for breakfast delivery (and then 1 coffee missing, and the $5.50 latte a 1/2 empty small cup!!), and finally 15 min delay at check out! When I mentioned the issues at check-out, there were plenty of apologies, and an offer of free coffee to go! The excuse given was a shortage of available staff in Quebec!!!
This may be a 5-star luxury hotel that can host the G7 leaders, but I would strongly recommend against staying here!
We had a reservation at this hotel and we got in a car accident on the way there and we couldn’t get there on the day of check in. As soon as we realized there is no way we will get there on time, we called the hotel and spoke with a reception representative at Chateau Richelieu to inform them. The representative said that he will make a note on our account because we prepaid for our deluxe room in advance for three days. We got there next day and the reception manager Emilie Bailleul told us that our room was gone because we weren’t there at the time of check in. I told her what happened and that we notified them in advance about the situation that we were coming to make sure our room is kept for us. I guess they were so thirsty for money so they sold our room to someone else and made us stay in a downgraded room AND we had to pay extra to keep it!!! Makes no sense at all.
We just got engaged and wanted to enjoy our time there but they totally ruined our experience at Fairmont. We stayed there before and other locations like Chateau Frontenac and Château Montebello.
Very disappointing experience...
I do not recommend this hotel. There are better places around this area.