Hotel Royal Hoi An – MGallery by Sofitel
What We Love
- On the banks of the Thu Bon River, within walking distance of the ancient town
- Stunning Art Nouveau–style outdoor pool
- Guestrooms start at 431 square feet and feature canopy beds
- Free WiFi
What To Know
- Free bicycles to borrow
- Within walking distance of the ancient town, but removed enough to provide respite from the hubbub
- Wa Ku Ku serves top-notch sushi, and the Faifo café offers Vietnamese and international fare
- Free WiFi
- Handicap Accessible
- Parking On Site
- Room Service
Canopy beds, bold red tapestries and patterned sofas lend a sense of playfulness to this sleek Hoi An newcomer on the banks of the Thu Bon River. Bed down in one of the spacious guestrooms (all 119 rooms are at least 431 square feet), which feature seating areas, rainfall showers and L’Occitane bath amenities. Or upgrade to a deluxe room for your own private balcony overlooking the river or the pool. The on-site restaurant, Wa Ku Ku (the name was inspired by the Japanese name of a Vietnamese princess), serves sushi and yakitori for dinner, while the Faifo café offers a morning breakfast buffet and à la carte European, Vietnamese and Hoi An specialties throughout the day. Sip colonial-style cocktails paired with Vietnamese appetizers at the River Bar, which overlooks the Art Nouveau–style pool.
In the Area
Borrow a bicycle from the hotel and ride around Hoi An, arguably Vietnam’s most charming city. The UNESCO World Heritage Site is known as much for its mazelike alleys and beautiful architecture as for its proliferation of custom tailors. Have a bespoke suit, dress or even a pair of shoes made for a fraction of what you’d pay in the West — but allot at least 48 hours for all the necessary fittings. If you schedule your visit to coincide with the monthly full moon festival, you’ll be treated to a magical sight: The ancient town closes to traffic, businesses turn off the electricity, and residents send candlelit paper lanterns down the river.
How to Get There
Photos do lie!! Place is grubby and not a quality stay at all. Most staff were nice and helpful but 1 in particular was bloody rude and made things hard work. Renovations are in full swing which we were not told about. Leaving a day early as can’t take it anymore.
Undoubted 5 star attentive service, powerful air-con and wi-fi. Great location 5 mins from the old town, lovely building, good breakfast, however...
I feel the hotel showed arrogance by closing the main pool and sun terrace on 15th May 2019 but not deeming it necessary to let guests know in advance. Don’t let the hotel tell you the rooftop pool is comparable to the main - it isn’t: it’s more like a plunge pool and it’s extremely hot up there with only 4 sun umbrellas for shade (which are tatty and torn - see pic) and no access for the disabled. The pool itself is falling apart... so many tiles have come loose and fallen away it’s embarrassing (see pictures) and also quite dangerous due to the sharp edges left by the gaps. It gets worse: there is a pipe which protrudes from the pool floor - not sure what’s going on but it’s broken and has very sharp edges so you could easily hurt your feet. I spoke to a member of staff about it and guess what he said? ... “Yes, I know. We are closing the pool for renovation in about 3 weeks” ... makes absolute sense but spare a thought for the poor guests who have no other option but to use this pool !! I suggested maintenance visit with a quick fix - three days later and no change!! I wonder if there will be an announcement on the hotel website about the upcoming rooftop pool closure - certainly wasn’t one about the main pool.
For me, the area is practically a no-go zone in its present state, so take away the main pool and it’s many loungers/umbrellas + terrace, and you have a 5 star hotel in a very hot country without a decent outside area and all its necessary facilities.
We could have cancelled our stay and got a full refund 2 weeks before arrival, and would have done so if the hotel hadn’t hidden it’s little secret, so naturally we felt tricked. The manager was sympathetic and listened to my concerns. After refusing his ambiguous offer of a ‘gesture’ before we leave, I kicked up a fuss and got a free upgrade to executive level which included an amazing huge suite and free lounge drinks and nibbles 5-7pm. This compensated well for the many times we paid for taxis to the beach - we had planned to spend much time by the main pool.
My reckoning is that the main pool will re-open late July and then the rooftop will close until September or October... reassess your booking and it's value for money around these dates. If you find yourself in our situation, don’t let the hotel get away with it - demand the upgrade like us !!
We recently spent 7 nights at this hotel and loved every moment. The hotel itself is very pretty and has a boutique feel about it. The staff are extremely friendly and helpful. The food is great and of high quality and flavour. We would go back there anytime we’re in Hoi An for these reasons and also the proximity to the town which is an easy walk from the hotel. Easy to hire a motorbike across the road as well as get your laundry done well and cheap. Thanks to the wonderful staff for making our stay a delight.
After so many years, I really wanted to return to hoi an, this lovely town protected by UNESCO which seduced me so much in the past. Despite of being super touristy, I've been still under the magical charms of these pretty houses and the colors of hoi an and my nephew who was traveling with me falls in love for this incredible place.
Looking for an hotel, I really wanted something in town and in front of a very large choice, I didn't know which one to select. To make it easier, I opted for a 5 stars part of Accor group being confident it would be great... I've been wrong.
The hotel is well located, at 5 minutes walk from the old town along the river but it is almost the only positive side.
When we arrived, check in was ok with a charming girl very smily and nice but we were disappointed by seeing dirty fresh towels of previous guests on the desk. Cleanliness is the most important thing in an hotel and Mgallery the Royal really failed and this detail was just the first one... Apart of it, lobby doesn't look very appealing, dark and full of suitcases with dirty sofas full of spots. Its not what you expect from a 5 stars really...
Being escorted to our room, the young lady informed us the main pool was closed for refurbishment which is something the hotel should tell us before booking and the other option, the rooftop pool was only open until 6pm... since we arrived around 3pm and wanted to explore a bit the town, there wasn't a chance to dip and refresh...
Anyway we crossed the public areas and realized how bizarre is this hotel, not particularly well designed, ultra bling bling with gold chandeliers and a mix of modern pieces of furniture... the room itself recently refurbished was fine at first despite of flashy green and blue color scheme with a unuseful balcony with no chairs and opening on a noisy and busy street. Bathroom was separated by a curtain which is not good at all but all these things are particular taste. The main problem remains in the cleanliness. Wood floor was dirty and when walking barefoot, we noticed it easily. We found hairs in the toilets and shower and when I opened the side table drawer, I've found rubbish and hair again. That's unbelievable in a 5 stars hotel and just unacceptable but obviously the management doesn't really care...
The other main problem is the soundproofing. We love Vietnam for its vibrant life but honestly when you're in your room and can hear all the klaxons from 4am until midnight, you realize how it's important to select the right hotel and again we realized too late that our choice wasn't good. And when the noise is not coming from outside, you can enjoy your neighbors noises because walls in between rooms are paper thin...
Since we were quite disappointed by the room, we have decided not to try any of the restaurants outlets but it didn't look so appealing. We have just been for a past drink at the rooftop bar closing at midnight but when we arrived slightly before 11pm, staff was particularly unhappy and didn't provide a good level of service. It was a shame because the young lady at reception gave us a good impression but we quickly realized she was an exception because at the end, service in this hotel and more down than up...
A last example of the standard far to be 5 stars... almost no plug in the room was working properly and since any charger was dropping from the plug, a short circuit happened in our room on the last day...
This is definitely not an hotel we recommend and the stay was truly disappointing. I've informed the GM who never replied personally and they obviously don't care about guests experience. This hotel is just a tourist trap and there are so many better options in hoi an so just avoid Mgallery The Royal.
This is a lovely hotel in a great location within easy walking distance of the old town and right on the river. The staff were extremely friendly and helpful. The buffet breakfast had a wide selection and was delicious. There are actually two buildings that are linked. We stayed in the newer building. The room was nice and always clean and we paid for the river view which gave us a small balcony.
The things I didn't like were: the bathroom is part of the room which doesn't give much privacy when using the toilet; the lower pool was under major repair so was not open for use; the soundproofing between us and the floor above was not enough of you are a light sleeper.