Four Seasons Resort The Nam Hai, Hoi An, Vietnam
What We Love
- Buffet breakfast is included in the Jetsetter rate
- Unbeatable access to Hoi An, the old city of Hue and My Son, an ancient Cham Empire monument
- All villas have unobstructed views of the South China Sea
- The spa’s treatment pavilions and four-handed massages
What To Know
- A 5 percent service charge and 10 percent tax per night will be collected at the Jetsetter checkout
- The villas are built on a split-level platform, so there’s a large step between the bed and the bathtub. If that’s a problem, ask for one of the non-platform villas
- Daily free shuttles to/from Hoi An
- Free WiFi
- Kids Club
- Parking On Site
- Room Service
The Nam Hai’s award-winning architecture is based partly on an emperor’s tomb and partly on a traditional Vietnamese garden house — an extremely opulent garden house. The serene all-villa retreat is pure Zen. Villas are surrounded by lush gardens studded with towering palm trees, and each is equipped with a private patio and outdoor shower overlooking the South China Sea. Just as blissful is the spa, a sanctuary set on a lagoon that’s filled with lotus flowers and light pouring in through the floor-to-ceiling windows.
Bed and Bath
All 100 villas have floor-to-ceiling sliding glass doors, four-poster canopy beds, writing desks and sunken bathtubs. The split-level setup raises the bed and other lounging areas for even better views of the South China Sea, and there are alfresco bathrooms and large patios to soak up views of the surrounding gardens. Turn-down here is taken to another level: The staff lights oversize candles in the bedroom and delivers homemade almond cookies.
Three terraced infinity pools lead down to the ocean and are lit by hundreds of twinkling lanterns at night. Golf carts are on hand to navigate the sizable resort; staff whisks guests between the lobby, restaurant, gym and spa. The sublime spa is set on its own lagoon, and treatments start with a serving of ginger lemongrass tea followed by a footbath. Don’t miss the signature treatment: the Nam Hai Jade Massage, a four-hand affair in which two smiling therapists work in a synchronized fashion. On the food front, the Dining Room restaurant serves innovative Vietnamese fare alongside an impressive wine list of 6,000 bottles, and the beach restaurant is a laid-back eatery with a seafood-heavy menu served from an open kitchen.
How to Get There
I read a bulk of reviews before choosing this hotel to stay. What I expected is the best service I ever had.
I stayed at a pool Villa with butler, according to some of the reviews, the butler will help to plan your itinerary, prepare fruits and afternoon tea, renew the towels you used proactively.......which all didn’t happen during my 5 days accommodation. The butler only will do it upon requested, he is even not stay at the villa, there is a butler room though. Therefore, if you need anythings, you have to call and wait for a while, so having a butler is just a bit better then having housekeeping.
The breakfast didn’t disappointed me, it was very delicious, there were various type of food and beverages, no staff can address us by name though. You can order a cup of coffee to take away at last.
I have spoke to one of the staff, he explained before the Nam Hoi taken over by four season, one butler only need to serve one villa, but now, they have to serve more then one...... no wonder,
Overall, I have a good experience to stay here, the villa is gorgeous, the food quality is very good. Just do not expect too much for the service.
We spent three nights at the Four Seasons and, as stated in other reviews, had we known how wonderful our stay would be, we would have chosen to stay longer. Service is, without doubt, the best we have encountered anywhere. No matter where on the premises you are, staff greet guests warmly and often by name - so very impressive! No request is too small and the overriding feeling is that anything will be done to make your stay an unforgettable one. This is a place to really relax, enjoy delicious food and take advantage of the great facilities and tour offerings. We agree with other reviewers that the steps everywhere are a nightmare but staff are very aware of this and greet guests upon arrival at the restaurants/pools and accompany them to their tables with reminders to be cognizant of the steps. We loved the Four Seasons The Nam Hai and have every intention of returning!
Enjoyed a four nights here at the end of our break. Used the time to wind down and truly relax. The main pool and lovely beach with hammocks are a great place to do so. Made the most of the bikes to get around the resort and get to the gym and spa. Had a superb yoga class one day which really was a highlight of the stay.
Whilst I enjoyed the stay I didn’t find the service completely consistent. We had a very underwhelming arrival where our room hadn’t been set up as twin (despite confirming this TWICE before our arrival). We had to wait the best part of 45 minutes to get this sorted whilst house keeping came in to get things set up. Disappointing as it was getting late and we wanted to go have showers and unwind but couldn’t because there were people in the room sorting things out. It was a shame this slip up on their part wasn’t acknowledged.
I also found service around the pool quite slow. Water and towels weren’t consistently handed out and so you had to prompt the staff after a while.
I didn’t eat in the restaurants (apart from breakfast which was enjoyable). We had room service a few nights and this was really good, there was quite a few things that worked for vegan diets.
The Four Seasons Hoi An is an amazing place to stay! The setting is perfect, staff attentiveness and service second to none, and the food is delicious! if you want some serious R&R, this is the place to stay.
My stay at the Four Seasons was blissful! We traveled as a family on a tour of Indochina and this was one of many hotel stays on the trip. It was one of the more memorable stays. We were celebrating our birthdays and when the hotel heard, they provided a delectable welcome treat for us. My favorite bubbly and chocolates! What else can a girl ask for?
The staff is professional, gracious, efficient and attentive. From the moment we arrived, we were individually addressed by name and made to feel totally at home. The resort has individual villas that feel like one bedroom homes. The villas are quite spacious and well appointed. There is an outdoor shower that provides an exhilarating experience. The bathroom is large and there are two large walk-in closets. Each villa has at least 2 bikes for guests to use to travel around the premises. Our bikes had our names on them! How cool is that?
There are two venues for breakfast and all day dining in one of the two restaurants. The beach bar has direct access to the South China sea and the drinks are delicious. The staffs at the bar are very attentive and bring cold towels and water as soon as you're seated.
It was very hard to leave this resort. They went above and beyond to make us feel at home and they celebrated our birthdays in style. As a fan of the Four Seasons, I will definitely be back and will stay longer!