Four Seasons Resort The Nam Hai, Hoi An, Vietnam
What We Love
- Buffet breakfast is included in the Jetsetter rate
- Unbeatable access to Hoi An, the old city of Hue and My Son, an ancient Cham Empire monument
- All villas have unobstructed views of the South China Sea
- The spa’s treatment pavilions and four-handed massages
What To Know
- A 5 percent service charge and 10 percent tax per night will be collected at the Jetsetter checkout
- The villas are built on a split-level platform, so there’s a large step between the bed and the bathtub. If that’s a problem, ask for one of the non-platform villas
- Daily free shuttles to/from Hoi An
- Free WiFi
- Kids Club
- Parking On Site
- Room Service
The Nam Hai’s award-winning architecture is based partly on an emperor’s tomb and partly on a traditional Vietnamese garden house — an extremely opulent garden house. The serene all-villa retreat is pure Zen. Villas are surrounded by lush gardens studded with towering palm trees, and each is equipped with a private patio and outdoor shower overlooking the South China Sea. Just as blissful is the spa, a sanctuary set on a lagoon that’s filled with lotus flowers and light pouring in through the floor-to-ceiling windows.
Bed and Bath
All 100 villas have floor-to-ceiling sliding glass doors, four-poster canopy beds, writing desks and sunken bathtubs. The split-level setup raises the bed and other lounging areas for even better views of the South China Sea, and there are alfresco bathrooms and large patios to soak up views of the surrounding gardens. Turn-down here is taken to another level: The staff lights oversize candles in the bedroom and delivers homemade almond cookies.
Three terraced infinity pools lead down to the ocean and are lit by hundreds of twinkling lanterns at night. Golf carts are on hand to navigate the sizable resort; staff whisks guests between the lobby, restaurant, gym and spa. The sublime spa is set on its own lagoon, and treatments start with a serving of ginger lemongrass tea followed by a footbath. Don’t miss the signature treatment: the Nam Hai Jade Massage, a four-hand affair in which two smiling therapists work in a synchronized fashion. On the food front, the Dining Room restaurant serves innovative Vietnamese fare alongside an impressive wine list of 6,000 bottles, and the beach restaurant is a laid-back eatery with a seafood-heavy menu served from an open kitchen.
How to Get There
We went to the property in October half term with the aim of having some quality family time and we were not disappointed! We stayed in a pool villa a short walk from the beach and had the services of a butler.There was nothing too big or too small for the staff! Such was the attention to detail that our butler noticed that my daughters’ wound was infected and organised for the nurse to come and dress it twice a day!
Very quick to get to from Hong Kong and no jet lag
Amazing property (Lush and green with amazing beach)
Excellent food ( all cuisines as you would expect with a Four Seasons)
Bikes and buggies available to ferry you to and from restaurants
Lovely stretch of beach
Good water sports facilities ( We did some basket boating)
Good kids club (our kids do not use clubs but the spread of activities was good enough for our 10 and 5.5 year old)
Excellent spa ( we had massages and were not disappointed)
Easy access to Hoi An town to explore
Various options for excursions and sightseeing if children are bored and itching to do something different (We did a walking tour with street food organised by Lightfoot travels and had organised a cycling tour to the rice fields and some boating)
Only the weather which to be honest did not disappoint - we had one day of rain and that too just a quick couple of showers. If you plan well in terms of timing even that can be overcome.
In summary I would happily go back whenever we feel the need to have a restful break!
A four seasons experience is renowned as wonderful and always delivers .The saying you get what you pay for is guaranteed here.Service and staff globally have few if any peers.Rooms, food, staff and resort are world class.I have stayed at other properties that are near this location which I thought were good, this is another level.Not for the budget conscious though.
Our family stayed at this resort for 5 nights in March. We have 3 kids ages 4, 7, and 8 years old and stayed in a family villa which was very comfortable with ample space. The kids room at an old-school nintendo and a twin bed with a trundle underneath it with their own bathroom that had a shower. We also had our own private patio with an outdoor patio and our living room doors opened up to a pathway to the beach. We had bikes for our whole family, my kids don't know how to ride bikes so they had training wheels put on their bikes. But they were not the greatest quality and were not put on evenly so they couldn't really ride those bikes safely and comfortably.
The resort is lovely. But I have to say, I do feel that you can tell this is an older resort redone to be a Four Seasons. The kids club is great, except for the fact that the water play is limited. They have a little pool but the kids are not allowed in it except during designated times and with parents. So it's tough on days where the kids want to stay there but it's hot and they want to swim as well. But in general, Four Seasons Kids Clubs are the best. They play with the kids - not just let them play video games. We did the cooking class a couple of times as well. But they don't really cook - like they "made" pasta which means that they put tomato sauce (already prepared) on pasta noodles (already prepared) and mixed it up. They did make spring rolls - that was fun. I thought they would get to go on a farm or something and pick vegetables, because there is a working farm on premises, but they didn't do that.
The family pool is further away from the beach than the adult pool. Sometimes that's a bit inconvenient. The pool menu is just ok, the food options are sort of boring - burgers and sandwiches and portions are smaller (like Asia smaller not American sized portions). The restaurants are nice, my favorite is the breakfast buffet. However, I found food in ancient town Hoi An really really good and maybe 1/3 the prices at the hotel, so it's worth going out for a meal at least a couple of times. The shuttle to town is really nice and convenient. We also booked a tour (through a travel service in Hoi An) to go to the My Son temples which I thought was amazing and beautiful and a must-do.
We did travel to another hotel about 30 min away that is next to a monkey sanctuary that is breathtakingly beautiful. So perhaps my review is swayed because I thought that the Four Seasons was nice and beautiful, but not breathtakingly so.
It was my second visit of four seasons resort after Seychelles and my family and myself really enjoyed it again. Food was good, staffs were nice, a private pool was huge enough for my family.
Cheaper(still expensive though) and larger comparing with Seychelles.
Only one thing I want to comment is that the wave is too heavy to play the sea with my 5 years old daughter and the scenery of the sea side is not quite wonderful.
We visited the Four Seasons Nam Hai for a week in early November with our nanny and two young children. The good – it is beautiful, the staff was wonderful and we are very thankful for the kindness of our in-room Butler, the wonderful people at the spa and smiling faces around the resort.
The bad – the Four Seasons Nam Hai is not up to safety standards that are expected of any global hotel brand, particularly a Four Seasons. I write this review as a warning to families considering to travel to the Four Seasons Nam Hai so that they do not have to experience what my family went through. The GM of Four Seasons, Nam Hai, has described my experience as an “inconvenience.” I have stayed at 18 Four Seasons properties across the world over the past 8 years. An inconvenience is a wrong food order, not my children almost dying due to outdated safety standards.
We stayed in a three-bedroom beachfront pool villa. We picked this villa as, on the website, it was billed as perfect for “families who appreciate more space.” I had two baby monitors connecting our room to our children’s room, an audio/video monitor from home and an audio/ video monitor the hotel provided. The second night of our stay, I woke up to the video monitor I had brought with me from the US beeping as it had “lost signal”. The audio/video monitor provided by the hotel had no noise coming from it and all seemed normal. While I considered going back to sleep, I peeked my head out of our door and heard a bell ringing from what seemed to be the Butlers/staff kitchen area which is a separate unit located within the villa. I walked across to check things out and realized it was some sort of fire alarm and then went to my children’s room to check on them and opened the door to a wave of a toxic smoke. At this point, being very confused as there was no alarm going on in their room while also freaking out from what possible poison they had been breathing, I ran to their bed and turned back and saw smoke coming towards us from one side of the villa. I got both of my children out and then went to wake my husband up who was still sleeping - he is not that deep of sleeper - there were no loud alarms at all in our bedroom or that side of the villa. He searched for a fire extinguisher with no luck and went to fill trash cans with water from the small pond in the front of the villa. By this point, toxic smoke was billowing out of the childrens room and my husband was ill vomiting from the smoke fumes. I could not reach anyone at the front desk or concierge, and finally got thru to someone calling 24 hour in-room dining. At this point, the alarms weren’t even loud enough to wake up our nanny in her room directly attached to where the fire was so my husband had to run and wake her up pounding on the door. Staff arrived to help with a fire extinguisher and many men were screaming with no one able to speak English.
Finally, we had one night manager who was able to communicate in English with us what had happened and later we learned that the mini fridge had shorted causing the mini bar to go up in flames.
It was 2 am and it took over 90 minutes to be relocated to a new villa - and all of our belongings were sent to laundry due to the terrible smell. My husband received a brief visit from the GM in the middle of the nite while we were still very much in shock and the next morning we were unable to get in touch with any manager until 8:30 AM. We had no clothes for our kids, no idea where we were on the resort, and were very freaked out. The following days were a mess – from the GM starting with a soft apologetic tone, to moving to a defensive tone and downplaying the incident.
I am very understanding that freak accidents happen, but the Four Seasons Nam Hai is absolutely not up to Four Season standards. The GM referenced the safety standards being consistent with local code – but, we expect a higher standard from Four Seasons. The only reason we chose to visit Vietnam with our children was because there was a new Four Seasons there. In fact, when my mother asked me if I was sure we would all be safe I responded “of course mom, we are at the Four Seasons.”
Yes, they comped our stay, and as I said in early part of the review, it is a beautiful property with great staff – but, this reminds me of the phrase “ how was the rest of the play, Mrs. Lincoln?”
After research, I know that the only possible cause of the monitor losing signal was either due to the smoke waves or divine intervention for saving my children. I am thankful for that, but the Four Seasons Nam Hai should be ashamed of their lack of attention to safety for families. It is negligent to bill any villa with the outdated fire safety system as an option for families, or, anyone really. I urged the resort while there and will continue to do so – put fire extinguishers accessible to guests in each room and update your fire safety system before something tragic happens. Until this is addressed, I urge guests to find another resort.