4.0
Very Good 2784 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Babysitting
  •  Casino
  •  Free WiFi
  •  Gym
  •  Handicap-accessible
  •  Kids Club
  •  Parking On Site
  •  Pet-friendly
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
Architecture Buildings Exterior Play Pool Resort Scenic views water marina landmark cityscape dock swimming pool skyline condominium sport venue skyscraper stadium

Overview

Location

With a stay at Sheraton Puerto Rico Hotel & Casino in San Juan (Santurce), you’ll be minutes from Puerto Rico Convention Center and close to San Juan Cathedral. This 4-star hotel is close to La Fortaleza – Palacio de Santa Catalina and San Juan Gate.

Rooms

Make yourself at home in one of the 503 air-conditioned rooms featuring iPod docking stations and flat-screen televisions. Your pillowtop bed comes with Egyptian cotton sheets. Complimentary wired and wireless Internet access keeps you connected, and cable programming provides entertainment. Private bathrooms have spring water baths and designer toiletries.

Spa, Wellness & Premium Amenities

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. Gambling sorts can try their luck at the casino, while others may prefer an outdoor pool or a 24-hour fitness center. Additional features at this hotel include complimentary wireless Internet access, concierge services, and gift shops/newsstands.

Food & Drink

Enjoy a meal at one of the hotel’s dining establishments, which include 5 restaurants and a coffee shop/café. From your room, you can also access 24-hour room service. Relax with a refreshing drink from a poolside bar or one of the 3 bars/lounges.

Business & Travel Amenities

Featured amenities include complimentary wired Internet access, a business center, and limo/town car service. Planning an event in San Juan? This hotel has 35,000 square feet (3 square meters) of space consisting of a conference center and meeting rooms. Self parking (subject to charges) is available onsite.

How to Get There

Sheraton Puerto Rico Hotel & Casino
200 Convention Boulevard
San Juan, 00907 Puerto Rico

Reviews

4.0 Very Good 2784 Reviews
Amazing
Reviewed 22 hours ago

Amazing. Customer service was the best. Everyone is very helpful and kind. Alberto Moreda made our stay there amazing very helpful with a smile on his face and very charming. Will visit again. And hope to see Alberto again. Thank you

Best Service!
Reviewed 22 hours ago

I was at the Sheraton for a conference. Before i arrived i had planned a super bowl party for 50+ people. Johanna Rosado helped me with everything, the space, the food and all of the logistics. I was a bit nervous since i was in the US and this was in Puerto Rico at a venue that i had not seen. Johanna was amazing to work with. When i arrived she met with me and showed me everything along with assuring me that all details would be taken care of. The night o the party i was introduced to her staff who were not only friendly and fun but also very professional. The whole evening was perfect. Veronika was our bartender and never missed a beat. A huge shout out to the best server i have ever worked with Stacey! What a gem!

All of the hotel staff were super accommodating and professional. Great stay!!

A Beautiful Property and Friendly People
Reviewed 23 hours ago

I thouroughly enjoyed my stay at the Sheraton Puerto Rico Hotel. The property was beautiful and the the staff was so friendly and helpful. The pool area was amazing and I you really couldn't ask for better customer service.

Amazing
Reviewed 1 day ago

I was traveling for a cruise & stayed at San Juan Sheraton. Vanessa in restaurant was remarkable. She was just so kind and kept the badly needed coffee flowing. But the shining star was Wilfredo. He saw I was disabled and just jumped in to take care of my luggage. But beyond that he was kind enough to greet me like the best traveler ever. I’m sure he made every guest feel the same. The Sheraton is lucky to have him. All the staff were very professional & kind. But put extra stars for Wilfredo & Vanessa.

AAAMAZING Anniversary
Reviewed 2 days ago

My boyfriend and I stayed for 1 night for our anniversary. We wish we would have stayed longer. Before arriving, we had called the hotel and spoke with the Guest Service Agent on the phone Aby and asked if there was a possibility of checking in early. She kindly let us know the room may not be ready yet due to the high occupancy, but advised us that we could do a pre-check in when we arrive. Once we arrived, we were greeted by the front desk agent Nelson who immediately congratulated us for our anniversary. This was a really nice gesture that took us by surprise. It assured us it would be a lovely stay. Our room was not ready yet, but Nelson pre-checked us in and gave us a key with access to the pool area to enjoy while we waited. After being called with the room ready, we checked in and went on our way to the room. Aby and Nelson gave us an incredible surprise of been upgraded. After giving our thanks to Aby for the nice surprise and treatment, Delfred arrived to our room with a nice gesture for our anniversary from the Guest Service Team.

We had a lovely and amazing time even though it was only for one night. Everyone we encountered were lovely, but those three mentioned went above and beyond. Please give our thanks to them. We can assure you that we will be staying in this property again... and next time for more than 1 night!!!