Los Cauquenes Resort + Spa + Experiences
What We Love
- Daily breakfast buffet is included
- A high level of sophistication in the world’s southernmost city
- Views of the Beagle Channel and surrounding snowcapped Patagonian peaks
- A Jacuzzi with a priceless view, plus a heated indoor/outdoor pool
- Activities like sea kayaking, mountain biking and more
- Happy hour in front of the bar’s roaring fire
What To Know
- Ushuaia is remote — best to pair a stay here with a stop in Bariloche, the gateway to rugged Patagonia
- This is a varying climate — be sure you pack for it (read: layers)
- The rooms are a bit on the small side, starting on 279 square feet
- Approximately 15 minutes by car from downtown Ushuaia
- The hotel has a fitness center, spa and restaurant
- Free WiFi
- Kids Club
- Parking On Site
With a stay at Los Cauquenes Resort + Spa + Experiences in Ushuaia, you’ll be on the beach and close to Mount Susana and The End of the World Train. This 5-star hotel is within close proximity of Laguna del Diablo and Ushuaia Regional Hospital.
Make yourself at home in one of the 54 guestrooms featuring minibars (stocked with some free items) and flat-screen televisions. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and bidets. Conveniences include phones, as well as laptop-compatible safes and desks.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After a day on the slopes, you can relax in one of the 2 spa tubs. Additional amenities include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge). Guests can catch a ride on the complimentary shuttle, which operates within 7 km.
Grab a bite to eat at the hotel’s restaurant, which features a bar, or stay in and take advantage of 24-hour room service. Quench your thirst with your favorite drink at a bar/lounge. A complimentary buffet breakfast is served daily.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. A roundtrip airport shuttle is complimentary (available on request).
How to Get There
We stayed during one full week and service was simply amazing. First time my 6 years old daughter was seeing snow and the waiterat the wine bar saw she was trying to build a snow man and brought all sorts of thing to help her (scarf, arms and so on). She was just amazed and super happy. The rest of the stay was under the same kind of treatment.
I came to cold wintery Patagonia in July to get away from hot humid DC. I booked a superior room that had an absolutely incredible view of the Beagle Channel and it was 100% worth it! It was so breathtakingly beautiful and I felt very relaxed even though I didn't even get a chance to use the spa since I only had time for one night in Ushuaia. I was torn between Cauqenes and Arakur when looking at hotels and while both are nice, I preferred the more classic, rustic decor of Los Cauquenes in the pictures. I wandered the terraces and the beach and there's this gorgeous glass room near the lobby with lounge chairs and couches so you can enjoy looking at the water and the surrounding mountains even if you don't book a Channel view room. The food is excellent - definitely try their king crab dishes. The staff was great - they let me check out late at noon and the concierge was responsive when I requested airport transfers (I didn't get it automatically for free because I booked thru Amex Travel - if you book directly w/ the hotel it's included). Wine selection in Reinamora the restaurant is limited if you don't purchase bottles, but it's still good. The room was very clean, spacious and included basic toiletries etc. The hotel has a shuttle that goes into town throughout the day and they offer a lot of fun excursions - if I stayed longer I definitely would have taken advantage of some of those offers. I am planning to go to Antarctica sometime in 2020 and Los Cauquenes will absolutely be my #1 choice when I return to Ushuaia for that trip.
This review is regarding the poor customer service rather than the quality of the hotel.
When we arrived in Buenos Aires from London, there was a national strike. We discovered our early morning flight to Ushuaia was cancelled after waiting in a queue for more than an hour. We then waited nearly 24 hours in the airport with no sleep and were very lucky to get a flight at 04h20 AM the day after.
When we arrived at Los Cauquenes hotel at 09h15 AM, the hotel manager warmly welcomed us and offered us a “good deal” to get our room extended for $120. We declined his offer and decided to use our room for the 45 minutes left before check out to have a shower. We checked out at 10h00 am as requested. Having stayed just a few hours, the room and hotel seemed really nice. I am sure we would have really enjoyed our stay if we had not arrived nearly a day late, but unfortunately this hotel will be associated with poor customer service. We would have appreciated a little bit more compassion regarding our situation by allowing us to keep the room for just a couple of hours longer at no additional cost!
Clearly, the customer service box is missing on their To Do List.
Great Hotel. Amazing Staff. (Concierge is great as well)
Everything new and clean: rooms (really great amenities), SPA, restaurant and public areas.
Location is great for a good rest and Beagle channel view (away from downtown) - that guarantees peace and silent.
Downtown free transfer is really good, fast, comfortable and good schedule.
Good food for dinner and room service, great breakfast as well with fresh fruits, juice, breads, fiambres, and so on.
Very comfortable for a family stay.
We've stayed at Los Cauquenes Resort & Spa twice now - and both times our stay exceeded our (high) expectations. The first time we were in a beautiful suite with excellent views and private terrace, and the staff (especially Ailin Miller) went above and beyond to provide us with a tailored experience which involved a lot of special coordination. They did an amazing job. The second time we stayed only for a 2 days on the way to Antarctica, in a slightly less decadent room, but with the same amazing views and wonderful treatment. We've enjoyed both dinner and breakfasts on site, and all have been wonderful. Breakfast is a top notch buffet, including champagne and dinner is very elegant with some great local options and excellent preparations. Common spaces are wonderful - so many great terraces and couches to enjoy the wonderful view, and the spa is amazing. I love the indoor/outdoor pool and the outdoor hot tub, but there is an indoor hot tub and saunas as well. Staff are wonderful Wifi is strong, and housekeeping excellent. I've already recommended it to friends traveling to Patagonia and I hope I have the opportunity to return!