4.5
Very Good 2513 Reviews
Jetsetter Verified
This Hotel meets our standards
Our editors have been here and it has met our standards

What We Love

  • Set in Nahuel Huapi National Park, surrounded by lakes and snowcapped peaks
  • All gratis: free nature walks, bike tours, windsurfing and kayaking outside; yoga, tango and painting classes inside
  • Sitting by one of the innumerable fireplaces and gazing out at Lake Moreno
  • Alpine-style grandeur in the historic building; textured minimalism in the newer Moreno Suites
  • Family-friendly, with a free Kids Club (for ages 3 to 12), cheap babysitting services and a full roster of activities
  • Free WiFi

What To Know

  • The property is huge — you’ll burn off dinner just walking to the restaurants
  • The bars and common areas are certainly social, but this is a nature-focused destination, so most people turn in early
  • In addition to Argentine pesos, the resort accepts dollars and euros
  • Smoking is not permitted in guestrooms but is allowed in the lobby
  • Valet and self-parking available for no additional cost
  • Los Cesares restaurant will remain closed until further notice

Amenities

  •  Babysitting
  •  Bar
  •  Eco friendly
  •  Free WiFi
  •  Golf Course
  •  Gym
  •  Handicap-accessible
  •  Kids Club
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
Fireplace Hotels Lobby Lounge Resort Rustic mansion restaurant ancient history

Overview

The Review

With a stay at Llao Llao Hotel & Resort Golf-Spa in Bariloche (Llao Llao), you’ll be convenient to Nahuelito Prehistoric Park. This 5-star resort is within the vicinity of Cerro Campanario and Campanario Hill.

Make yourself at home in one of the 205 guestrooms featuring minibars and LCD televisions. Your bed comes with down comforters and Egyptian cotton sheets. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have complimentary toiletries and hair dryers.

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After practicing your swing on the golf course, you can enjoy other recreational amenities including ski-in/ski-out access and a health club. This resort also features complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge). Getting to nearby attractions is a breeze with the complimentary area shuttle.

Enjoy a meal at one of the resort’s dining establishments, which include 4 restaurants and a coffee shop/café. From your room, you can also access 24-hour room service. Relax with your favorite drink at a bar/lounge or a poolside bar. A complimentary buffet breakfast is served daily.

Featured amenities include a 24-hour business center, limo/town car service, and express check-in. Planning an event in Bariloche? This resort has 5543 square feet (515 square meters) of space consisting of a conference center and meeting rooms. Guests may use a train station pick-up service for a surcharge, and free valet parking is available onsite.

How to Get There

Llao Llao Hotel & Resort Golf-Spa
Av.Bustillo KM 25
Bariloche, 8400 Argentina

Reviews

4.5 Very Good 2513 Reviews
Natural beauty, majestic building
Reviewed 2 weeks ago

The hotel LLAO LLAO is Argentina’s most iconic hotel.
Build shortly before Second World War in the style of the great log cabin hotels ( as the Awahnee ) it burned down completely shortly after inauguration.
Reconstructed exactly with the same blueprints but instead of wood made of bricks and mortar, it was re inaugurated before the war and being the center of a luxury homes area developed on lands surrounding the hotel.
It was very successful during and after Second World War but declined between the 60’ and 80’.
After 10 years abandoned by its owner ( the argentine natural parks administration ) it was finally sold to private investors.
From that date on during the 90’ it recovered all its glamour and beauty.
Build on top of a hill surrounded on it’s 3 sides by lakes, it commands impressive views of the Andes, the forest and the lakes.
A 18 hole golf course doubles as an idilc scenery and a park for walking along it.
There are several trekking circuits in the area, all of them very nice.
The hotel consists of the historic building ( Bustillo wing ) and a new Moreno wing connected to the historic building but very intelligently hidden to not obstruct the views.
A very large exterior swimming pool which continues in another interior one ( both heated ) plus gym and spa provide all the amenities a 5 star world class hotel has to offer.
Two restaurants and a great breakfast room makes the catering experience very pleasant.
I recommend to book rooms in the Moreno wing because the historic building has small windows ( not allowed to enlarge due to the building being a national landmark ) or, if booking in the Bustillo wing insist for a Junior suite or suite with a balcony.
WIFI works very well and staff is professionally trained by the owners of Buenos Aires’s finest hotel ( Alvear Palace ).
A visit to this property is a lifetime experience nobody should miss.

slightly peculiqr but wonderful, wanted fo stay longer
Reviewed 3 weeks ago

We spent 3 nights in the modern wing in a suite with a view bases on trip adviser reviews. Worth the extra in our opinion.

1. We got off the Cruce Andino at Puerto Panuelo from puerto varas and were picked up by llao llao without a hitch at about 7pm. We went to the restaurant to eat at 8 but were told there were no tables by a rather imposing maitre d'. After a long day in pouring rain this was a bit too much. After a bit of a hoo hah, he agreed to get us from the bar when a table was free and everything worked fine after this initial issue. It took us 2 days to realise we could have eaten in the bar ( yummie) or in the BBQ restaurant - not sure why we were not told this but basically it kind of runa like an up market old english golf club where you are kind of expected ro know the rules of engagement. Took us two days to suss out what they were so i can see that others might find this off putting or misunderatqnd them.
2. The room was spectacular with perfect view and wonderful bathtub also with a fantastic view. We had gone for modern wing based on trip adviser reviews. We could not fault it but if you are diasabled its a long way to the restaurants etc, although all with conmecting lifts.
3. The bar terrace and food are super - but i have noted the comments below on racism. We did not find tnis but it did take us 2 days to work out how to get to the terrace etc and to realise we could have parts of afternoon tea. The latter appeared to be on booking only policy but you could sit on the terrace or in bar and choose which bits you wanted. It does seem to be a bit of pot luck if you get served on the terrqce - this seems to be according to time of day or how many people have pre booked afternoon tea. But not awfully obvious. We were pleased we eventually discovered snacks and drinks and food in the bar and terrace as yummie. Its not as simple as it seems (!?!) so if you stay there a good tip is to,ask concierge what can i eat or drink where and how do i get served on terrace etc as then you will have a better time! We wished we had discovered this earlier! I dont think they mean to be difficult in any way - its more like being in an english golf club, you kind of are expected to know the underlying rules - i suspect these may be known to wealtjy old money argentinian families but a bit unknown to us! After day one they were much more friendly when they took pity on our ignorance. The staff are actually lovely and helpful
4. The concierge could not have been more helpful. He gave us his personal bus card to use for the day as we wanted to go into bariloche on the public bus. This costs about £1 and is very easy.
5. We had grand ideas on what we wanted to do as we are hikers but our dreams were daft! We hiked up llao llao hill - fantastic - but takea longer than you imagine - and then we thought we'd go down the back route rather than return the same way - this was a big mistake and dont do it!! Nine miles mostly dreary later we arrived back. We also did the cable car trip - we got there on the local bus which is very easy from llao llao. No need for a guided tour. Views spectacular.
6 the swim pools at llao llao are wonderful. Both indoors and out. Outdoors is large infinity pool with spectacular views.

The biggest negative for me is that they quote in US$ but when i loaded my $ credit card to pay for it, they actually only take pesos. So i may as well have used £ as i converted from £ to $ and then to pesos so i could have saved about 5% had they quoted in $ but told me it would actually be taken in pesos.

we stayed three nights and could have easily stayed five. In fact it would be easy to spend an entire two week vacation in the lake district and not go anywhere else. The hotel does come across as slightly snooty but i think this is not really intemded - more a result of being quite a formal place and all the uniforms etc. More lack of explanation as to how it works really. basically if you stay there, if you are european, eat early as booking a table before 8 is discounted. Argentinians eat late. All tables seem to have to be booked and as there is nowhere else to eat unless you have a car then might as well book. Dont skip the bar - great bar menu and snacks. This is a bit of an old money type place but the modern wing is wonderful, the views spectacular and we wished we could have stayed longer. Dont skimp on days around here just to get onto southern patagonia. The weatjer was lovely by amd large, this is a super hotel once you have got the hang of its slightly odd formality.
Two final tips: golf course has some magic views and looks amazing. If you are a birder, them there are lots of them nesting on the lawns! Im not a birder but spent two hours photogrqphing them. If you are a birder, like hiking and golf, then this place is heaven on earth for you.
Its expensive but not like torres del paine prices - if we were doing it over, i would have had more days here. Value for money? Yes comparesd to five star in torres del paine. Its beautiful. 3 nights two days not enough.
Final point - this is not the sort of place to meet anyone intesting as you might in an estancia or in torres del paine. Lots of wealthy south americans come here for weekend breaks etc. with thir families. More formal than eg explora - you dont get to talk to people so much.

Racist staff and management
Reviewed 3 weeks ago

I usually never leave reviews online, but I specifically created an account to write this out because my experience there was so terrible.

I am a visible minority female travelling alone. This is what happened to me.

First, when I tried to enter the property, a guard at the parking kiosk told me that I cannot enter unless I have a guide. I was surprised as most hotels have shops and restaurant areas open to daytime visitors. I asked if I could go to the restaurant. Begrudgingly, he let me in after making a few calls.

When I went to the entrance of the building a door security guard at the door forcefully told me he will be escorting me to the restaurant. However, when I paused at the main restaurant with a nice view in the open area to ask if I could go there, he said abruptly that it was by reservation only. I subsequently followed him to a side restaurant that was (1) completely empty and (2) did not have nice view of the surrounding landscape.

After the door security guard returned to his post, I asked the bartender if I could go to the main restaurant with the nice view. He said of course.

I went back to the main restaurant and asked a woman working there how I could go onto the terrace outside. She asked if I was a guest. When I said that I was a daytime visitor, she said in a condescending tone that I could go through the side door but won’t get served. At this point three separate people have been rude to me and I felt extremely unsettled.

I turned around defeated (literally a 180 degree pivot) and found two of the people who travelled part of the same route as me sitting at a table having drinks. They were not guests. When I asked them if they went through any of the same experience as I did, they said no. The only other difference between them and me was that they were white, I was not.

I was extremely angry and disappointed in how three different people treated me so poorly in a matter of minutes.

I wanted to speak up. I asked one of the waitresses to direct me to her floor manager. I was directed to the woman who initially treated me with an extremely hostile and condescending attitude. I told her my experience written above and she looked surprised that I spoke up and offered an empty apology. She explained that visitors could be served inside and not on the terrace. She did not tell me this initially.

I then spoke to the concierge who kindly directed me to the manager of food and beverages.

The food and beverages manager asked me to sit down and recount my experience. As I was retelling my experience, she kept on interrupting me and giving me excuses in an argumentative tone. She kept listening only long enough to cut in with an excuse that the hotel was fully booked due to an upcoming event. As such, the staff may have been screening daytime visitors from guests, which puts an even worst light on this series of events. This means that the staff is undertaking discriminatory screening of guests. I was THE ONLY person in the empty side restaurant. No one else was there. What’s more, if this screening was truly implemented without discrimination, my fellow travellers would have been directed to the side restaurant as well.

She also mentioned that this might be the result of misunderstandings. I told her that I’ve been part of the service industry as well. Being made to feel repeatedly unwelcome is distinguishable from mere misunderstandings.

I was offered an apology followed by these excuses and free coffee. I felt disgusted, declined the coffee and left.

It’s clear that this hotel does not acknowledge or address discriminatory treatment in any meaningful way. This includes staff and management. Apologies followed by excuses deflect the severity of the issue.

Amazing Location
Reviewed 3 weeks ago

The hotel es beautiful, the surroundings are awesome. Staff is wonderful, everybody is extremely helpful and kind We went to celebrate my Mom's birthday and we had a great time. They prepared cakes for her at 12:00 when her birthdays was beginning, another one for breakfast and the last one in the evening. They made her feel great.
Fantastic pool and great view from the gym.
It was my third time there and I'll definitely return.

Luxurious and relaxing
Reviewed 1 month ago

It lived up to our expectations. Not surprising Obama stayed here, and Eisenhower. The rooms in new building are beautiful and luxurious, with the best view possible. Breakfast is great. Dinner options are not bad. The ferry to Victoria island leaves from next door. Great bathroom with a hot tub facing the view, comfortable beds, perfect service.