83%
Members Recommend
4.5
Very Good 2943 Reviews
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This Hotel meets our standards
Our editors have been here and it has met our standards

What We Love

  • Regional and Neapolitan cuisine at the hotel’s La Cucina restaurant
  • Palazzo Caracciolo’s restored historical architecture juxtaposed with modern, clean furnishings
  • Enviable location in historic Naples, near museums, public transportation and restaurants galore

What To Know

  • The hotel sits on a heavily trafficked street in Naples near the Napoli Centrale train station
  • Palazzo Caracciolo offers well priced packages, tailored for foodies, business travellers and urban adventurers
  • Internet connectivity in guest rooms is at times unreliable

Amenities

  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap-accessible
  •  Parking On Site
  •  Pet-friendly
  •  Restaurant
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
Dining Drink Eat Modern Resort red restaurant Lobby Bar function hall living room leather

Overview

A stately mansion converted into a sumptuous 138-room hotel in the heart of Naples

The Lowdown

It is hard to overlook Palazzo Caracciolo’s glaring architectural heritage; it was, after all, a palace, a fortress and a noble mansion before being converted into a 138 room luxury hotel. Today, lemon trees grow up a giant pergola near the entrance, and tables and chairs are scattered inside the cobbled courtyard where horses and chariots used to park. Soaring ceilings and double height windows punctuate every room in the grand building; guest rooms and suites are like theatrical sets where Baroque and Rococo details are juxtaposed against modern touches like glass balconies and sophisticated marble bathrooms. While chic junior suites have a duplex layout with sleeping quarters recessed in a second floor mezzanine with a clear glass railing the looks onto a lofty living room, the historical suites put the old palazzo’s architectural layout front and center. MGallery Palazzo Carcciola serves one of the best breakfast buffets in Naples with platters of local cheeses, cured meats and fresh fruits, locally made breads, and a flurry of different cereals, juices and yogurt smoothies. The bar, La Cantina, is a nice spot for an afternoon aperitif or a nightcap. The hotel’s La Cucina restaurant serves a bevy of regional specialty pastas, truckloads of fresh fish and an excellent selection of regional and domestic wines.

In the Area

This highly chaotic, 13th century historic neighborhood in central Naples enjoys prime location next to Napoli Centrale train station. Public transportation abounds in this busy part of town, but many urban attractions, like the Naples National Archaeological Museum and Sansevero Museum, are each a short 10-15 minute walk from Palazzo Caracciolo. Nearby, are Naples’ world famous pizzerias, like L’Antica Pizzeria da Michele, Pizzeria Trianon and Pizzeria di Matteo. Also close by is the Via Duomo, a long avenue lined with clothing boutiques and cafes leading all the way to Naples’ bustling marina waterfront.

How to Get There

Palazzo Caracciolo Napoli MGallery by Sofitel
Via Carbonara 112
Naples, 80139 Italy

Reviews

4.5 Very Good 2943 Reviews
Historical place, comfortable room
Reviewed 2 weeks ago

Very comfortable rooms in a historical palace.
Conveniently placed in the center in a quiet location. Very large and comfortable bed, and a really delicious breakfast . Good and friendly personal and service.

In some respects the hotel is an oasis within the surrounding chaos.
Reviewed 2 weeks ago

We had never been to Naples before, and it is important to assess this hotel in the context of the city itself. The approach to the hotel is chaotic, with the entrance being off a busy street, but with no accessible forecourt or pull-in, we could do little other than abandon our hire car at the front, and leave it to the helpful concierge staff to park it for us.

We had been told that car parking would cost Euro25 per night. Once our hire car had been taken and parked, we were informed that the Ford Galaxy was deemed to be “a van”, and as such, would cost Euro35 per night to park! Whilst the Galaxy is certainly larger than a Fiat 500, it is hardly a van, and this appeared to be blatant exploitation to us.

The hotel decor is excellent. The Reception area is very smart, other areas such as the bar are modern and attractive, and the two passenger lifts are large and fast. The corridors leading to the rooms are very narrow, and as a consequence have been scuffed and marked by guest luggage, leaving them looking rather unsightly. We were allocated two Junior Suites adjacent to each other, which have a good sized living area with bathroom, with a sleeping area on an upper level accessed via an internal staircase. There is a sofa bed in the living area, which in one of our rooms was folded out to provide sleeping space for a third person. Our daughter reported that in fact the sofa bed was rather uncomfortable, because you can feel the joins between the cushions, and no amount of additional padding removed the discomfort.

The beds were comfortable, with sufficient pillows, the sheets were clean and the duvet was very warm. The seperate air conditioning units servicing the two levels should have been fine, but in our room the upstairs unit was noisy and seemed to be ineffective. We subsequently discovered that in fact the air conditioning had been turned off, and the unit only offered heating. The upper level became very warm, which made sleep difficult.

The furnishings were excellent, clean and smart. The bathrooms were well appointed, and the bathroom suite was clean and undamaged. The only surprise was that, having clearly refurbished the bathrooms to a high standard, the hotel elected to not provide a proper shower unit, but instead providing a large shower head positioned over the end of the bath, with a hinged glass screen to try to contain splashing. This arrangement never works properly, and it didn’t here, with the shower area being cramped, and the bathroom floor becoming flooded with splash and over spill.

Minor complaints: on our first day (Sunday) the wifi was not working in our part of the hotel, although this was corrected first thing on the Monday; our fridge did not keep the contents cool, I think because the decor panel prevented the door of the fridge from sealing properly; one power socket next to a writing desk on the upper level came away from the wall creating a risk of electric shock. But these are minor complaints. Overall, the hotel was excellent, albeit that the service was a little variable.

Service levels are satisfactory, but not exceptional. Staff are polite, but service is variable in that some days the rooms were not provided with complimentary water, and supplies were not replenished. Staff on the Reception desk had difficulty coping with more than two guests at a time, and the Concierge staff at the hotel entrance acted more like defending security guards than greeters. But that aside, the staff did provide the minimum service expected.

Naples is an economically poor city, and that is reflected in the area surrounding the hotel. There are large commercial rubbish bins positioned in the street immediately outside the hotel, the surrounding streets are dirty and choked with traffic. This is obviously not the fault of the hotel, but the inability of the hotel to seperate itself from its surrounding naturally has an impact. We were reluctant to wander too far from the hotel certainly after dark, and in that respect, the location is not necessarily ideal. But again, this is Naples, and in some respects the hotel is an oasis within the surrounding chaos.

La Cucina Restaurant

The food choice appears quite good, and the environment and decor is very attractive. But the meal service was quite chaotic. We were given main course dishes in error in place of our starter orders, and the serving of two courses for 5 people extended well over 90 minutes. The two waiters, who appeared to be assigned to serving in the restaurant, servicing the needs of a private party in another part of the hotel, and, it turns out, room service as well, are clearly over-stretched.

On a different occasion we ordered room service, and the food was of average quality, and was cold when it arrived. Prices are quite high, and the hotel adds a charge for delivering the food.

The breakfast selection is quite good, but does not vary, and unlike in many hotels, guests are not offered freshly cooked items such as eggs. But the food on offer is fresh and well presented.

Great last minute deal
Reviewed 2 weeks ago

Super polite and professional service - rooms were clean, and well laid out, if generically comforting but sometimes that's what you want.

Location was ideal for us.

Restaurant was pretty, food good but mildly expensive compared to local businesses.

Use as base for sleeping, and nightcaps otherwise wander the streets.

Mrs
Reviewed 3 weeks ago

Very happy with this hotel. great service, cozy lounge, good restaurant, the best breakfast I had in Italy ( out of 7 hotels we staid in this trip). And the mattress was great! No back pain! I would highly recommend this place.

Very comfortable stay
Reviewed 4 weeks ago

We stayed here only one night enroute and didn't use any facilities other than the hotel room. The hotel staff were very friendly and efficient. The room was very modern and clean. It was not noisy!
There were roadworks in the street below (Oct 2018), which meant we had to walk a short distance from where the taxi dropped us as close as possible (not the hotel's fault).
We didn't use it, but the breakfast area, in a large, internal covered atrium, was very nice.