Members Recommend
Very Good 3152 Reviews
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This Hotel meets our standards
Our editors have been here and it has met our standards

What We Love

  • Regional and Neapolitan cuisine at the hotel’s La Cucina restaurant
  • Palazzo Caracciolo’s restored historical architecture juxtaposed with modern, clean furnishings
  • Enviable location in historic Naples, near museums, public transportation and restaurants galore

What To Know

  • The hotel sits on a heavily trafficked street in Naples near the Napoli Centrale train station
  • Palazzo Caracciolo offers well priced packages, tailored for foodies, business travellers and urban adventurers
  • Internet connectivity in guest rooms is at times unreliable


  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap Accessible
  •  Parking On Site
  •  Pet-friendly
  •  Restaurant
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
Dining Drink Eat Modern Resort red restaurant Lobby Bar function hall living room leather


A stately mansion converted into a sumptuous 138-room hotel in the heart of Naples

The Lowdown

It is hard to overlook Palazzo Caracciolo’s glaring architectural heritage; it was, after all, a palace, a fortress and a noble mansion before being converted into a 138 room luxury hotel. Today, lemon trees grow up a giant pergola near the entrance, and tables and chairs are scattered inside the cobbled courtyard where horses and chariots used to park. Soaring ceilings and double height windows punctuate every room in the grand building; guest rooms and suites are like theatrical sets where Baroque and Rococo details are juxtaposed against modern touches like glass balconies and sophisticated marble bathrooms. While chic junior suites have a duplex layout with sleeping quarters recessed in a second floor mezzanine with a clear glass railing the looks onto a lofty living room, the historical suites put the old palazzo’s architectural layout front and center. MGallery Palazzo Carcciola serves one of the best breakfast buffets in Naples with platters of local cheeses, cured meats and fresh fruits, locally made breads, and a flurry of different cereals, juices and yogurt smoothies. The bar, La Cantina, is a nice spot for an afternoon aperitif or a nightcap. The hotel’s La Cucina restaurant serves a bevy of regional specialty pastas, truckloads of fresh fish and an excellent selection of regional and domestic wines.

In the Area

This highly chaotic, 13th century historic neighborhood in central Naples enjoys prime location next to Napoli Centrale train station. Public transportation abounds in this busy part of town, but many urban attractions, like the Naples National Archaeological Museum and Sansevero Museum, are each a short 10-15 minute walk from Palazzo Caracciolo. Nearby, are Naples’ world famous pizzerias, like L’Antica Pizzeria da Michele, Pizzeria Trianon and Pizzeria di Matteo. Also close by is the Via Duomo, a long avenue lined with clothing boutiques and cafes leading all the way to Naples’ bustling marina waterfront.

How to Get There

Palazzo Caracciolo Napoli MGallery by Sofitel
Via Carbonara 112
Naples, 80139 Italy


4.5 Very Good 3152 Reviews
Lovely hotel, location not great

The hotel itself is excellent, staff were friendly and helpful, our room lovely and very clean, good breakfast and nice restaurant. The hotel location is walking distance from the central train station but in a terrible area. The main road was under repair, traffic was chaotic and the surrounding streets very dirty. Just as well the restaurant had a good menu with good service and not too expensive as there are no other nice options to eat close by.

Really nice welcome

This hotel is what it says on the tin, although to me a little bit cold and disjointed. However the reception staff were wonderful - so welcoming, efficient and polite, and happy to take time to explain the area ans local facilities. I didn't eat in - there are restaurants on the same street. I did, however, have a house cocktail, think it was called Napojito, which I could thoroughly recommend! My room wasn't large, but it was just me, and I was very comfotable.

Nice Hotel - Poor Area

This very nice Sofitel hotel in a historic palazzo in central Naples is marred by the run-down neighbourhood in which it is located. Our room was very large and well appointed. The hotel staff were helpful and courteous. But we stuck to the main streets in the area because the narrow old and dark side streets did not appear safe for tourists. Even on the main streets there was garbage everywhere. The hotel is within fifteen minutes walking distance to the famous pizzerias on Via Tribunali and surrounding streets (Sorbillo, Da Michele) but you have to be very careful of cars and especially scooters whizzing out of nowhere. You really get to experience authentic street life in Naples.