Members Recommend
Very Good 3151 Reviews
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This Hotel meets our standards
Our editors have been here and it has met our standards

What We Love

  • Regional and Neapolitan cuisine at the hotel’s La Cucina restaurant
  • Palazzo Caracciolo’s restored historical architecture juxtaposed with modern, clean furnishings
  • Enviable location in historic Naples, near museums, public transportation and restaurants galore

What To Know

  • The hotel sits on a heavily trafficked street in Naples near the Napoli Centrale train station
  • Palazzo Caracciolo offers well priced packages, tailored for foodies, business travellers and urban adventurers
  • Internet connectivity in guest rooms is at times unreliable


  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap Accessible
  •  Parking On Site
  •  Pet-friendly
  •  Restaurant
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
Dining Drink Eat Modern Resort red restaurant Lobby Bar function hall living room leather


A stately mansion converted into a sumptuous 138-room hotel in the heart of Naples

The Lowdown

It is hard to overlook Palazzo Caracciolo’s glaring architectural heritage; it was, after all, a palace, a fortress and a noble mansion before being converted into a 138 room luxury hotel. Today, lemon trees grow up a giant pergola near the entrance, and tables and chairs are scattered inside the cobbled courtyard where horses and chariots used to park. Soaring ceilings and double height windows punctuate every room in the grand building; guest rooms and suites are like theatrical sets where Baroque and Rococo details are juxtaposed against modern touches like glass balconies and sophisticated marble bathrooms. While chic junior suites have a duplex layout with sleeping quarters recessed in a second floor mezzanine with a clear glass railing the looks onto a lofty living room, the historical suites put the old palazzo’s architectural layout front and center. MGallery Palazzo Carcciola serves one of the best breakfast buffets in Naples with platters of local cheeses, cured meats and fresh fruits, locally made breads, and a flurry of different cereals, juices and yogurt smoothies. The bar, La Cantina, is a nice spot for an afternoon aperitif or a nightcap. The hotel’s La Cucina restaurant serves a bevy of regional specialty pastas, truckloads of fresh fish and an excellent selection of regional and domestic wines.

In the Area

This highly chaotic, 13th century historic neighborhood in central Naples enjoys prime location next to Napoli Centrale train station. Public transportation abounds in this busy part of town, but many urban attractions, like the Naples National Archaeological Museum and Sansevero Museum, are each a short 10-15 minute walk from Palazzo Caracciolo. Nearby, are Naples’ world famous pizzerias, like L’Antica Pizzeria da Michele, Pizzeria Trianon and Pizzeria di Matteo. Also close by is the Via Duomo, a long avenue lined with clothing boutiques and cafes leading all the way to Naples’ bustling marina waterfront.

How to Get There

Palazzo Caracciolo Napoli MGallery by Sofitel
Via Carbonara 112
Naples, 80139 Italy


4.5 Very Good 3151 Reviews
Really nice welcome

This hotel is what it says on the tin, although to me a little bit cold and disjointed. However the reception staff were wonderful - so welcoming, efficient and polite, and happy to take time to explain the area ans local facilities. I didn't eat in - there are restaurants on the same street. I did, however, have a house cocktail, think it was called Napojito, which I could thoroughly recommend! My room wasn't large, but it was just me, and I was very comfotable.

Nice Hotel - Poor Area

This very nice Sofitel hotel in a historic palazzo in central Naples is marred by the run-down neighbourhood in which it is located. Our room was very large and well appointed. The hotel staff were helpful and courteous. But we stuck to the main streets in the area because the narrow old and dark side streets did not appear safe for tourists. Even on the main streets there was garbage everywhere. The hotel is within fifteen minutes walking distance to the famous pizzerias on Via Tribunali and surrounding streets (Sorbillo, Da Michele) but you have to be very careful of cars and especially scooters whizzing out of nowhere. You really get to experience authentic street life in Naples.

Mixed feelings but overall good impression

As often, it is hard to balance what we liked and what we disliked about the place. Overall, we were slightly disappointed with our stay. It is hard to find your way across the hotel, the place wasn’t built to be one in the first place (we knew this of course). So we were expecting some sort of « state of the art » decoration in accordance with the M Gallery promise. In fact, the furniture in the room is cheap and not in good condition. Apart from the breakfast restaurant, everything looks old and worn out. The immediate neighborhood doesn’t assist in giving a nice overall feeling, the street is permanently jammed, with motorcycles driving on the pavements and piles of trash waiting to be collected. Not a nice neighborhood. That is for the negative aspects. On the other side, we enjoyed being not to far (10 minute walk) from the restaurants on via del tribunali, even though the hotel is still far from many attractions. We really liked the friendliness of staff (front desk and restaurant) and generally speaking the quality of the food. So we hesitated between a 3 and a 4 out of 5, but decided to give a 4 to encourage the hotel to deal with the issues mentioned although they are probably just as sad as we were to see garbage piling up in front of their front door. But this is Naples. Take the incomparable charm of the city and its people, and make the best of the noise, chaos, traffic and dirt!! We still think it was worthwhile traveling to Naples and staying at Palazzo Caracciolo.