83%
Members Recommend
4.5
Very Good 4829 Reviews
Jetsetter Verified
This Hotel meets our standards
Our editors have been here and it has met our standards

What We Love

  • Regional and Neapolitan cuisine at the hotel’s La Cucina restaurant
  • Palazzo Caracciolo’s restored historical architecture juxtaposed with modern, clean furnishings
  • Enviable location in historic Naples, near museums, public transportation and restaurants galore

What To Know

  • The hotel sits on a heavily trafficked street in Naples near the Napoli Centrale train station
  • Palazzo Caracciolo offers well priced packages, tailored for foodies, business travellers and urban adventurers
  • Internet connectivity in guest rooms is at times unreliable

Amenities

  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap Accessible
  •  Parking On Site
  •  Pet-friendly
  •  Restaurant
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
Dining Drink Eat Modern Resort red restaurant Lobby Bar function hall living room leather

Overview

A stately mansion converted into a sumptuous 138-room hotel in the heart of Naples

The Lowdown

It is hard to overlook Palazzo Caracciolo’s glaring architectural heritage; it was, after all, a palace, a fortress and a noble mansion before being converted into a 138 room luxury hotel. Today, lemon trees grow up a giant pergola near the entrance, and tables and chairs are scattered inside the cobbled courtyard where horses and chariots used to park. Soaring ceilings and double height windows punctuate every room in the grand building; guest rooms and suites are like theatrical sets where Baroque and Rococo details are juxtaposed against modern touches like glass balconies and sophisticated marble bathrooms. While chic junior suites have a duplex layout with sleeping quarters recessed in a second floor mezzanine with a clear glass railing the looks onto a lofty living room, the historical suites put the old palazzo’s architectural layout front and center. MGallery Palazzo Carcciola serves one of the best breakfast buffets in Naples with platters of local cheeses, cured meats and fresh fruits, locally made breads, and a flurry of different cereals, juices and yogurt smoothies. The bar, La Cantina, is a nice spot for an afternoon aperitif or a nightcap. The hotel’s La Cucina restaurant serves a bevy of regional specialty pastas, truckloads of fresh fish and an excellent selection of regional and domestic wines.

In the Area

This highly chaotic, 13th century historic neighborhood in central Naples enjoys prime location next to Napoli Centrale train station. Public transportation abounds in this busy part of town, but many urban attractions, like the Naples National Archaeological Museum and Sansevero Museum, are each a short 10-15 minute walk from Palazzo Caracciolo. Nearby, are Naples’ world famous pizzerias, like L’Antica Pizzeria da Michele, Pizzeria Trianon and Pizzeria di Matteo. Also close by is the Via Duomo, a long avenue lined with clothing boutiques and cafes leading all the way to Naples’ bustling marina waterfront.

How to Get There

Palazzo Caracciolo Napoli MGallery by Sofitel
Via Carbonara 112
Naples, 80139 Italy

Reviews

Poor service for a beautiful place
Traveller2186

Helpful front desk staff but.....

I’ve been in several Accor Group around the world Mgallery,Sofitel,So,Pullman...Singapore,Paris, Tokyo,Seoul...and for the very first time at this Hotel Chain,while my taxi arrives at front door to make check-in,hotel’s doorman(10 meters from the car)just look at me how I’m unloading our 4 suitcases,while he is holding and texting on his cellphone with both hands.
He didnt even try to make a move and watched us passing beside him on our way to the lobby area.

Won’t repeat

Fantastic Hotel in Naples on the edge of Old City
John D

We absolutely loved our stay at Palazzo Caracciolo. We only were staying one night in Naples and needed a place close to the train station to drop off friends as we came into Naples, close to the airport for leaving the next day, and had a place to park our rental car. The Palazzo Caracciolo was a perfect fit for these needs. The bell hop was a godsend to help us get from the far side of the street to the valet parking by stopping traffic so we could cut over, and then promptly took our bags to the reception desk.

We arrived about 11:30am, and we were happy to be told our room was ready - a great surprise. The desk clerk was so friendly and answered all our questions about exploring the area highlighting places to see on a city map that she gave to us.

The room was a bit of heaven on the third floor. It faced the street with a balcony that had a view of Mt. Vesuvius in the distance. The double pain windows prevented any street noise! The bed was so comfortable and shower was wonderful. The mini-bar fridge never got items very cold, but that was the only issue we had during our stay.

Naples is a big, congested city built with a street plan that dates back thousands of years. Palazzo Caracciolo sits right on the edge of the oldest part of the city, Centro Storico. A lot of the reviewers stated it wasn't the "best" part of Naples, but I loved wandering the old city streets where few cars can go. I had no more concerns for my safety than in other big cities I have visited. I found the location just perfect for getting out and exploring the history, culture, and wonderful food Naples has to offer.

Great stay at central luxury hotel in historic palazzo
petecmalta

Palazzo Caracciolo is very central and perfectly located to explore the city's historic centre on foot and enjoy the Neapolitan culture and its characterful people first hand. Driving in Naples is not for the faint-hearted. So it is good the hotel offers valet parking to guests, as otherwise it would be practically impossible to park. The hotel is a top destination for celebrities and prominent people from all over the world, so it is to be expected that the service was always super efficient, friendly and professional. The room was comfortable, clean and had all the amenities necessary for a most enjoyable stay. Naples has a unique charm to it and this hotel will positively add to the overall experience.