Hotel Palazzo Turchini
What We Love
- Navigating Naples’ historic streets before sampling a slice of the city’s infamous pizza
- The daily buffet breakfast for homemade pastries and excellent espresso served alongside panoramic views
What To Know
- The hotel is housed inside a 17th-century building
- Have your morning cappuccino on the rooftop terrace
- WiFi is fast and easy to access
A central stay in the captivating capital of Campania and gateway to the Amalfi Coas
While it may not quite have the reputation of Florence and Rome, Italy’s third-largest city has plenty to rival its more touristy neighbors in the culture and culinary stakes – Naples is the home of the country’s best pizza, after all. Its historic center is also a UNESCO World Heritage Site, which is home to a number of archaeology and art museums. Housed in its own 17th-century building, Hotel Palazzo Turchini retains its historic nature with a flair for elegant design. Traditional furniture brightens up the lobby and bar areas of this ancient conservatory, while modern conveniences, including flat-screen TVs and complimentary Wi-Fi, update the 27 guest rooms to keep you well-connected. Breakfast and a post-sightseeing espresso or cocktail can also be enjoyed on the roof terrace, so you can take in more marvelous city views.
How to Get There
This hotel was a delight. Centrally located, clean rooms and bathroom and very friendly and helpful staff. Reception staff printed off vouchers for us and went out of their way to be of assistance. Showers had hot water and bed was comfortable.
TLDR; The hotel is a nice hotel, but we had plumbing problems literally from the 1st hour onwards (including shower flooding during the 1st hour which wet our things), were offered no room change until the middle of our last night (of 3) and the customer service regarding this issue was rude and refused to give us even a partial refund.
I want to be as fair as possible in writing this review, so I’d like to start off with some positives in this hotel that we saw during our stay:
-Many of the front desk staff were very, very kind.
-The room itself (a smaller executive suite) was beautiful. It had hardwood floors, a moderately comfortable bed (two twins pushed together) and a small balcony.
-The breakfast was just fine, a standard continental, with the option to specially order things like fried eggs or bacon at no additional cost,
-The location was good (a mere two minute walk from a metro that took you directly to Napoli Centrale, as well as walking distance to the pier, the historic center, and the Spanish quarter.
-It was a relatively small hotel, but it did have a nice lounge and the common areas were all well-kept.
-I think, if people did not have the circumstances that we had, that they would easily have a pleasant stay.
Now here is why my review is so low:
We arrived on the 22nd of July and stayed until the 25th.
-On the first hour of checking in, we turned on the shower to let it warm up, went to get toiletries, and it flooded. It wasn’t a major flood, but the bathroom floor was covered and it seeped into our hotel room before we could turn it off. Our stuff got wet. It turned out that our shower wasn’t draining properly. They then told us that they did not have the tools to fix it and that they’d call a plumber to come the next day. No room change option or discount was offered at this time, despite our things becoming wet due to this. We weren’t even offered to have our things dried by the laundry service. We were told that we’d have to shower without the water on all the way.
-After our first night in the hotel we were still unable to fully turn on the shower and could not take showers for longer than a few minutes, else it would flood. No room change or discount option was given. The plumber still had not come.
-After the second night (our third day), we asked about the plumber and they said that they were waiting for us to leave that day to send him in. (However, we were gone for 7 hours the day before, when we were told the plumber was going to come.) Finally we go back to our room and the shower drains. My boyfriend takes a shower and the front desk comes and tells us that our shower is leaking into another room. This is at 9:30 pm.
-At around 10:30 or 11 pm, we are getting ready for bed and receive a call from the front desk. They tell us that we cannot use our shower, but that they will change us to a different room (which would have been a smaller, downgraded room on a different floor. I tell them no.)
-About a 1/2 hour later at 11 or 11:30 pm, we receive another phone call coming from the front desk, as we are literally crawling into bed, offering to switch us rooms. We say no because we’d be checking out in 12 hours and it would take more time from our sleep, and we were exhausted. We had asked for late check-out and they told us no. So we knew we had to wake up early to pack and leave on time. We told them then that we’d like a partial discount because of everything that’s happened, and the woman says she’ll see.
-The next morning we spoke with Paolo, a manager, during check-out. He was incredibly rude and could not understand why we would be displeased with our stay, when they offered us a room change (which was literally 52 hours after the hotel was notified that our room had plumbing problems).
-Paolo seemed to soften when we told him that it wasn’t the last night but our entire stay, and told us that if it were up to him, he’d give us a partial refund or discount, but it wasn’t up to him since we booked online. He then gave us his card and said they’d give us the nicest room, should we ever return.
-I called Orbitz, the company that we’d used to book the room, to try and get a partial refund and they said they’d contact the hotel, but it was inevitably up to the hotel to approve it. We called and Orbitz talked to Paolo, who then refused to give any sort of refund, despite all of the inconveniences that our hotel put us through, and despite saying that if it were up to him, he’d give us a partial refund. It literally was up to him, and he refused, inevitably refusing to even continue the negotiation, once we escalated the concern to an Orbitz supervisor.
All in all, our stay really was not good.
A lovely hotel with polished wooden floors & comfortable beds.Clean bathrooms with nice toiletries. Central to restaurants & walking distance to many attractions. Breakfast buffet is included as is free Wi-Fi. Breakfast is served on top floor & there is an outside terrace. We were in a large room on first floor at the front of tbe hotel & street noise wasn't much of an issue (except the ambulances, boy do they have loud sirens in Italy!). Only quirk was that the lift doesn't stop on this floor so you had to walk up or down a level to catch it up to breakfast (or walk 6 flights). Staff were exceedingly helpful to the extent of searching our room for a misplaced credit card, locating it in the inside of the couch/sofa bed, contacting the taxi we were in on the way to the airport & waiting on the sidewalk to hand the card over when the taxi returned! Now that's service with a Capital "S"!!!