The Westin Dublin
What We Love
- Westin’s justifiably popular Heavenly Beds (so comfortable) and Heavenly Showers (great water pressure)
- In-room spa treatments on request
- Restaurant menus with “superfoods” to help guests eat healthfully and feel energized
What To Know
- The hotel can recommend local babysitting services but can’t directly make any childcare arrangements
- All rooms are nonsmoking
- Rollaway beds and cribs are available for an additional fee
- Free WiFi
- Parking On Site
- Room Service
Once the Allied Irish Bank, the grand 19th-century building occupies its own city block opposite Trinity College in the cultural center of the Irish capital. The 163 guestrooms and suites have contemporary conveniences like WiFi and come stocked with Heavenly Spa by Westin bath products. The Atrium Lounge has a glass ceiling five stories up and replica balconies that lend a Georgian-courtyard feel to afternoon tea, while the Mint Bar, in the former bank vaults, is a welcoming place for a Guinness in the evening. The Exchange Restaurant & Cocktail Bar is a relaxed environment with an Art Deco design that also pays homage to the hotel’s history and offers brasserie-style dining with Irish ingredients. Perhaps surprising in a country not known for healthy habits, the Westin goes out of its way to help guests take care of themselves, with 24-hour WestinWORKOUT gym, energy-boosting foods on the menus, and spa services available in guest rooms.
In the Area
The hotel overlooks Trinity College and the Bank of Ireland, and is an easy stroll from the city’s Cultural Quarter, home to museums like the Dublin Writers Museum, which offers peeks into the lives of Oscar Wilde and Samuel Beckett among others, and the National Gallery of Ireland, home to large collections of Irish and European art. Also nearby is Grafton Street, famous for its high-end shops and entertaining buskers (Glen Hansard of Once was at one time among them). And Dublin’s famous Temple Bar, an institution since 1840, is within easy stumbling distance home.
How to Get There
A great location in the heart of Dublin close to business areas, shops, bars and restaurants. Everything works well and rooms well appointed. Service of excellent standard. Good to see a new menu in the restaurant too especially for regular visitors.
The hotel is close to City Centre, Trinity College and the shops / restaurants at Grafton Street. The hotel room was clean but the bathroom was too small with the toilet behind the door, and I had to close the door in other to use it. The staff is super friendly and accommodating. I selected a Make a Green Choice program and they cleaned my room on the 4 day and I had an option to get 5 eu or point or donate.
4 stars because the gym machines' display only worked for games, not for TV or Radio, and this issue was not fixed during my stay.
Location Location, and great service. This hotel is a central location and in the heart of Dublin. Nice rooms with all the services of a full service hotel. The concierge was very helpful and gave some great recommendations for sights and dining.
5 stars for the location, 3 stars (hit or miss) for the services, 3 stars for breakfast (nothing special). Hear good things about the hotel restaurants but did not try (and I will explain the reasons later in my review).
It started with ok checkin. The front desk rep seemed nice, though no room upgrade ( the hotel was busy with some business conference/meetings, and I don’t expect to have a suite upgrade but perhaps a better room would be nice, I am a Marriott lifetime Platinum Elite so some sweet surprises would be great, but nothing. so platinum members, don’t expect anything special from this Westin Dublin). The check in rep also promised to check if the hotel stocked some cold iced gel (medical treatment since I just strained my ankle before arriving to Dublin), she also promised to send an iced bucket to our room. She never called back to let us know if they have the medical kits or not, and of course the ice bucket never came. We had to call to request the ices after a long wait.
Around 7 pm we would like to try the hotel restaurant, we called the front desk to ask if we need to make diner reservation (since I had a strained ankle I don’t want to wait so that’s why we wanted to call ahead). They told us, there is no need for reservation, just come down and walk in. We went downstairs, walked the stairs to their restaurant, and found out that their restaurant was all booked with their business event. Not a single apology! At that point, we were so disappointed, 5 stars hotel with 2 or best with 3 stars service?
About the room itself, we paid over $300 per night (corporate discount room rate, not counting vat, tax etc), the room was ok, small, one tiny window, the tv had limited channels, both bed reading lights did not work, the bathroom did not have any air circulation (aka, “bad smells” would take a loooong time to make its way out of some where, perhaps to your bedroom :) ! )...
We stayed for 3 nights and only had a chance to have breakfast once, the buffet breakfast was ok, nothing to impress us (food quality and quantity are about 4 stars hotel level, Nothing special about the food but it indeed is expensive). The other day we asked for to-go (take out) breakfast since we had an early tour, wow it was nothing, just a banana and a very tiny danish in a bag ! Oh my gosh how much I miss my JW Marriott or Ritz-Carlton treatments! I am not sure if this Westin Dublin is presented the luxury Starwood or not (hey, they got very good reviews and highly rated !), but we as world travelers, it failed short of our expectations.
Now, enough of the negatives, let’s talk what’s good about this hotel —
The location is super, right in the city center, next to Temple bar area, close to many major attractions. The outside building is beautiful. Their Mint bar is gorgeous ( the hotel was a bank before so this Mint bar was their bank vault originally). The front reception is small but warm and cozy with fireplaces... the door man was helpful.
So, my conclusion? Next time we visit Dublin we will not stay with this Westin Dublin, there are several other hotels, perhaps we will check out the Shelbourne hotel instead. This Westin Dublin is not up to Starwood luxury standards, save your $$$ somewhere else. This hotel needs lots of improvements, in terms of services, of foods, and the room conditions!
First time in Dublin and not sure where to stay?
The Westin Dublin is a great choice. Well located near all of the activities happening in Temple Bar; across the road from Trinity, and close to the river.
All in all a great 5 star property to base yourself at when visiting Dublin.