The Ritz-Carlton, St. Thomas
What We Love
- Four distinctive restaurants for oceanfront dining
- The 53-foot luxury catamaran Lady Lynsey, available for day sails, sunset cruises, and private charters
- The Ritz-Carlton Spa, with 11 private treatment rooms and a seaside cabana
What To Know
- The resort fee is a significant $62 per day
- Check-in is rather late in the day, at 4 p.m.
- Pets are not allowed
- Free WiFi
- Kids Club
- Parking On Site
- Room Service
This lavish Caribbean hotel includes 180 luxurious guest rooms, many with ocean views. Think beige-on-beige, sturdy colonial furnishing, Oriental rugs, and big walls of windows. The varied dining options include Bleuwater, which specializes in aged prime meats, chops, and seafood paired with an award-winning wine list, and Great Bay Lounge, which leans more toward fresh sushi, nigiri rolls, and sashimi. The spa references the locale as well as the Mediterranean with 11 seaside treatment rooms and a private cabana, where treatments range from coconut-enzyme facials to rain therapy Vichy shower massages.
In the Area
St. Thomas is the most populous of the four major U.S. Virgin Islands and serves as a handy jumping off point for day trips and overnights by boat to islands like St. John, a national park. It’s also home to many white-sand beaches and some of the best Duty Free shopping in the Caribbean.
How to Get There
This is our 3rd time at this Ritz. We love it. The service, the rooms, the area, all of it. It is true that they are in some areas in the middle of construction. There was a hurricane if you will recall and they are doing needed repairs in many areas. It is still the best place to stay in St. Thomas.
First, let's recall that hurricane. People were stranded, it was scary and just a mess. What did the Ritz do to help its customers? They got us the hell out of there. They worked and spent money to get us to safety, to get us off the Island, to make sure we were safe. That is what they did. A few other hotels let their patrons on their own. So, let's all give them a break and say thank you by staying at this Ritz. It is wonderful. So what, there is some noise now and again. They are making it beautiful.
Second, the service is still the best. Everyone that works there is kind and they know the Island. If you want to eat at the Ritz you can, but you can also get reservations made for you by the front desk staff and they know all the great places.
Third, the rooms are spotless and ever so comfortable, just like they always are. They are not going to put you in a destroyed room. They are fixing them.
Fourth, the pool area is great and so is the beach. Go there, have a blast, and have fun.
The booking will simply state that there are some repairs happening during off hours due to the hurricane damage. However, this is major renovation and Marriott should have closed down this property and noted that it was inoperable until renovations were completed. I definitely understand the need to keep the people of St Thomas employed & continue to acquire revenue from the property as these renovations are underway but the customer's comfort is not considered at all. Please note that you will be staying on an active construction site that begins work early in the morning and ends in the evening. The deception is that it is marketed as 5 star resort but not providing the luxury experience worth the 5 star price point you will pay. The staff is friendly and will do their best to accommodate customers but I do not believe that the support is there from Ritz Carlton/Marriott. Marriott should close this property down and allocate resources to expedite and complete the renovations. People spend hard earned money to vacation and should be pleased with the experience.
They are still charging Ritz prices for basically a place to crash.
We paid $369/night before tax.
We got to the hotel and wandered around with our luggage for like 10 minutes because the signs to find check in were weird and confusing.
Check-in was pleasant and the receptionist was friendly and fast.
They called the golf cart to take us/luggage to our room
Room was nice inside with comfy beds and super nice bathroom. We had an oceanview with balcony and the views were nice.
This is where the GOOD ends.
*AC in room barely worked. Would never get below 75 even though we set it low.
*Thin rooms! We heard the construction and people and barely slept.
*Construction started at 6AM- oi!
*NO amenities- no where on beach/pool to get a drink
*Had to get our own towels from behind the area and many times there were NONE
*Beach- had to drag our own (HEAVY!) chairs down every day!
*Beach- Bobcat was cleaning up seaweed in front of us daily- ugh!
*Had to leave every day for lunch and dinner- $$$$$
The worse for us is the first night we were there- I have never felt so UNSAFE in my entire travels (and I travel a ton!)
The man next to us in our CONNECTING room was beating the crap out of his wife. Like violent and yelling and breaking stuff and she was screaming he was trying to kill her! We were SO scared and I called security and they took 45 MINUTES to come!
I had to prop chairs under the doors handles because we were afraid he would come attack us since we were the only people there and he had to know it was us who called.
Overall, the money for what you get was NOT good. They should not be charging these prices for basically no amenities
Room was okay view not that great for how many people were staying at the hotel. I am a platinum member and was not given an option for a room upgrade or to a better view room. Place was under construction and more workers then guests. Breakfast buffet was a joke, self serve everything,bacon and sausage was sitting in grease eggs were sitting in water bottom of the tray. potatoes and french toast were cold along with the eggs and sausage and bacon. You had a 8 oz fruit cup covered with plastic.should I go on. And the worst part was when the waitress finally did come over it was to give us our bill at $40.00 per person. WHAT A RIP OFF AND THEN TO HAVE TO TIP 18 PERCENT BECAUSE THERE WERE 4 PEOPLE AT THE TABLE.
This review was supposed to be entitled, Don’t Come They aren’t Ready. And in some ways they aren’t. There are three uninhabitable buildings, one restaurant, no concierge, more workmen than employees but...the employees are amazing. Our first room was not great, the “ocean view” wasn’t, the bathroom door didn’t really close. But the second room was great. Staff moved our stuff and even found the food we had in the fridge we had forgotten. Charles, a bartender, is engaging and makes a superb rum punch. (It’s not on the menu, ask him for his drink)
Bottom line, I probably would not return, but because it just wasn’t my type of resort, fully functioning or not.
Should you come? Have you rented a car? Are you trapped here or just using this as a base? This place is barebones and it is an active construction site, but the staff is fantastic and the view, once you get it, is beautiful. Only you know what amenities you want. In our time here it seems that every place on the island is recovering.