Gansevoort Turks And Caicos
What We Love
- The eponymous Beach Bar—if you’re nice they’ll let you plug in your iPod
- Pristine beachfront location that stretches 400 feet, with one of the world's largest barrier reefs a short swim from the shoreline—perfect for scuba diving and snorkeling fans
- Super sexy suites that feel more like apartments
What To Know
- This isn’t a huge resort; it’s smaller than other Gansevoort properties
- Rooms have an open floor plan
- There are two restaurants, Zest and Stelle, as well as a store on the grounds
- The resort is very popular with couples and adults
- Free WiFi
- Parking On Site
- Room Service
Sitting on one of the widest slices of beach on Providenciales Island, Turks & Caicos, the Gansevoort strikes an effortless balance between modern simplicity and island allure. The ocean is in view from the moment you check in, but this isn’t your typical beach vacation. Nor, for that matter, is it the typical Gansevoort. The 85 guest rooms feel more like South Beach apartments than part of a hotel. All of the spacious suites have impressive water views, kitchens or kitchenettes and airy terraces. Bathrooms have rain showers (some feature separate tubs) and frosted glass sliding doors. Stretch out in a One-Bedroom Luxury Oceanfront Suite: At 1,100 square feet, these accommodations feature an open floor plan with at-home luxuries like a washer/dryer and dining room/living area. The sexy vibe continues through the pristine pool area, which has island cabanas floating on the water; it’s a cushioned white oasis punctuated by pops of orange fabric and the blue of the ocean. Under an airy outdoor veranda, the resort’s Exhale Spa offers its signature yoga and Core Fusion classes (which have a cult-like following in New York and LA); it’s just enough exercise to justify an afternoon massage. The Italian restaurant, Stelle, excels at seafood—whether it’s with pasta, as appetizers or as main dishes, such as cornmeal crusted tuna and red snapper cartoccio. A must-try is the fresh tuna tartare, complete with sun-dried tomatoes, shallots, and herbs.
In the Area
For dinner plans, the glamorous restaurant Parallel 23 offers a romantic setting for dining alfresco, and the state-of-the-art display kitchen and boutique wine list make it one of the islands’ best spots for a savory meal. After, head back to the Gansevoort to party at Stelle. This Turks and Caicos outpost is a bit more refined than the chain’s New York scene, but it’s a great place to people-watch over Spanish influenced cuisine and cocktails. If you want to explore the marine life, you’re in luck: Turks and Caicos has some of the best diving in the Atlantic. Off Salt Cay it’s possible to dive with whales, and at Molasses Reef off West Caicos Island you can peek at one of the oldest European shipwrecks in the Caribbean with Provo Turtle Divers.
How to Get There
We’ve just returned from a four-night/five day stay at the Wymara Resort and wanted the ownership, staff and world to know of our superlative experience. From the greeter at the airport to the front office, dining, pool/beachfront, and housekeeping staffs, everyone we encountered was genuinely warm and attentive to our every need.
This oceanfront property to the west of the famed Grace Bay, where most of the high-rise, big-name resorts are located. From just a walk up the beach to Grace Bay, though, I saw nothing that remotely compared — everything else was noisy, crowded, and shamelessly commercial. By contrast, the Wymara provided a laid-back, almost zen-like experience with its twin five-story buildings and an idyllic infinity pool set at the center of the property. Light and airy, this resort presents a sleek, understated but opulent vibe, but without trying too hard to be cool. The ‘other’ resorts are only 10 minutes away by cab, if you insist on seeing them.
The acid test of hospitality management came on our final night, when the water heater in our first floor oceanfront deluxe one-bedroom suite suddenly let go, leaking water onto the bathroom floor. We notified maintenance and knew from our own household experience that the unit would have to be drained and replaced — either sorely inconveniencing or displacing us for the night.
The quick-thinking management immediately relocated us...to the fifth floor penthouse of the east building! There we enjoyed a 3,702 square-foot suite with 3 bedrooms (two fronting onto the ocean) and 3 full baths, a large kitchen/living room/dining area, full-length ocean-view, wrap-around balcony and outdoor hot tub. The only problem is that, having enjoyed that once-in-a-lifetime experience (normal price tag: $3,500-$8,000/night), it’s hard to un-forget it! When we checked out this morning, the management further insisted on crediting our account $300 for the ‘inconvenience.’
Kudos to Wymara’s entire team for making a memorable and flawless experience. Highly recommended.
We enjoyed everything about this resort and the staff.
We especially enjoyed being greeted with a smile at breakfast by Claudia and Timothy, who were always pleasant and helpful.
Lucienne makes the best omelets in the Caribbean and cheerfully updated us on island news.
Expensive but worth it!
It is absolute heaven! The minute you arrive at the hotel and have this wonderful view of its pool and beach is impressive; then you reach the rooms which are spacious and extremely comfortable; not to mention the staff which is outstanding - the place is simply wonderful
The beachfront restaurant and pink bar are just amazing! Beautiful food and the service is just fantastic...even if you're not staying at the resort, make sure to dine here for an exquisite dining experience!!
Good potential but some staff need motivation
The Wymara has a great location on beautiful Grace Bay Beach in Providenciales ("Provo"). You can see the waves of the Atlantic Ocean crashing over the reef in the distance. The sand and beach area are great. There is a large marked-off area with buoys for swimming, kayaking (one 1-person kayak, several 2-person kayaks), and paddle boarding. There is also a sail boat you can take out. It is relatively easy to get in and out of the water; there are no big rocks to step over, occasionally some small coral rocks. You are a 7-minute walk from Coral Gardens; there is very good snorkeling from the beach there--lots of tropical fish, living coral (average in terms of other coral I have seen over the years; better than the coral on some nearby islands), sea turtles, and stingrays. It is about a 15-minute walk to the Beaches resort along the beach. There are no hotels in the other direction as you walk along the beach toward Turtle Cove. That part of the beach has a steeper slope near the water's edge.
There is also a beautiful pool and hot tub in the center of the resort. Attendants will set up towels on the lounge chairs for you.
I visited the Wymara with extended family for 10 nights. We were a group of 11. My review incorporates my experiences as part of that group. We had good and bad experiences with the staff. We did give feedback to Morris, the Food and Beverage Manager, and to Brendan, the Guest Services Manager, and there was some improvement. Some of the waitstaff at the Stelle Restaurant at breakfast was surly and rude at times. We learned to avoid them.
For most of the days, we rented 5 beach beds. The first day we searched in vain for the person responsible for that beach beds so that we could get them put together in one area on the beach. Our assigned beach beds did not have consecutive numbers; the staff initially told us, therefore, we could not get the beds put together in a line. A generous tip fixed that issue. Service buzzers were placed on some of the umbrellas, supposedly so that we could request service. If we needed more water, some towels, or wanted to order food or drinks, we would press the buzzer and then count the minutes to see how long until we could get one of the staff to come over to our beds (maybe 15-20 yards from the Pink Bar). The service was often slow. We started tipping some of the staff, and they became more attentive.
We had rooms on the 1st, 2nd, and 3rd floors. One of the rooms did not have hot water. The front desk was informed. It took an email to our travel agent in the USA a couple of days later to complain about the inaction, before that problem was fixed.
When there was a major problem, like the hot water incident or my room not being ready for check-in by the 3 pm promised check-in time, the Wymara did apologize and give us something to compensate us for the trouble--e.g., a bottle of wine, comp'ing the cost of a meal.
There were two bars near the beach, one for the Zest Restaurant and one for the Pink Bar, right by the beach. The Pink Bar advertised Happy Hour prices from 5-7 pm, which meant a 20% discount on the rose wine. Early in the week, my brother-in-law got 2 wines, but not the discount; he pointed out the omission and asked to get it corrected which didn't happen. Four days later I got a glass of wine for my wife and I during the Happy Hour. Again the discount was not given. I questioned the omission. It took 10 minutes and the intervention of a manager to get the discount applied. Such experiences mar the otherwise good vibes at the Wymara.
By and large, the staff was friendly and helpful. Javon provided good service at the beach. Timothy was friendly and helpful at breakfast at Stelle. Mohammed did yeoman service at the concierge desk by personally taking a reservation action request form to Somewhere Restaurant, when they would not acknowledge email receipt when queried multiple times. Shania at the concierge desk was also helpful in making changes to reservations at off-property restaurants.
I liked the buffet breakfast at Stelle. There was a good variety of tasty hot food, cereal, pastries, fruit, juices, yogurt, etc. The servers would bring hot tea and coffee. Otherwise you served yourself. You could order from an a la carte menu as well. I dined at Stelle and Zest one time for dinner. The menu was a little limited, but the food was good.
The Wymara was well-situated for dining out at other restaurants in the Grace Bay area. In general, the restaurants are expensive on Provo. Expect to pay $35-45 or more for an entree, and $16 for a glass of wine. Taxis are more expensive than, say, in Aruba (which charges by zone for 1-5 people). In Provo, you are charged per person, if there are 2 or more people. For example, to go to a restaurant about a 12-minute drive from the Wymara was $16 for 1 person, or $8 per person for 2 or more people. So, for 6 people, your group would be charged $48 (plus tip), one way. Sometimes you could negotiate a cheaper total rate for a large group. Taking lots of taxis would be expensive.
One of our (my) favorite places was the Somewhere Restaurant, a place on the beach at Coral Gardens, a short walk from the Wymara; just be aware that getting an advance reservation for a group of people is a trying experience. One night (a Thursday), there was a fish fry dinner with music and vendors at the National Park parking area adjacent to the Wymara. On Wednesday night, there was Fisherman's night at Zest Restaurant; a musician played music during the dinner. The selection was excellent.
My wife and I both got massages at the Wymara spa. They were enjoyable, but expensive. The Provo Deep Low for 50 minutes cost $160 plus 12% government tax. Be aware that there was a change in the law recently, and some establishments like this spa and some restaurants no longer automatically charge a 10% service charge. Be sure to tip accordingly, depending on whether and how much the service charge is.
My room (#1204), a Luxury Oceanfront Terrace Studio, was spacious and comfortable. There was a lounger both in the room and on the spacious balcony outside. The shower had an overhead rain shower head as well as a handheld sprayer. The bathroom had dual vanities, very convenient. Antoinise was a great housekeeper and kept the room spotless. There was turndown service at night. There was a small kitchenette area with refrigerator, microwave, plates, glasses, and silverware.
It was not easy to check out kayaks or paddle boards. You were supposed to go down to a certain umbrella on the beach. But usually there was no one there. Then you would go back to the hut by the beach to ask for assistance. Several times the person there could not find a pen for you to sign the release form to take out the equipment; I was told to just take the kayak or paddle board out without signing. The hotel staff person would bring the kayak or paddle board to the water’s edge. I was a little disappointed that paddle boards were stored with the fin down, which can damage the fin. I was never required to put on a life jacket. I did venture outside the buoy area on the sides.
If possible, have a Virtuoso travel agent book your reservation at the Wymara. You get additional benefits such as Full American Breakfast (a $35 per person value, up to $100), $100 resort credit per room, a bottle of wine upon arrival, an upgrade at check-in (if available), early check-in (if available), and late check-out (if available).
Taxes and fees can account for almost 21% of the total cost of the room at the Wymara. The government tax is 12%. There is a 10% service charge and a 5% facility fee.