89%
Members Recommend
4.5
Very Good 2115 Reviews
Jetsetter Verified
This Hotel meets our standards
Our editors have been here and it has met our standards

What We Love

  • The beachfront location on Grace Bay Beach
  • An on-site tour company that can plan water sports, excursions and more
  • Spacious condo-like accommodations; all rooms have kitchen facilities (kitchenettes in studios)
  • Couples and families (there's a Pelican Kids’ Club) will fit in here
  • Green fee discounts at Provo Golf Club
  • Free use of bicycles, non-motorized water sports and dining shuttle service to Beach House and Blue Haven Resort and Marina
  • Any bookings for travel October 1, 2015 and onwards will receive a $15 breakfast credit per adult

What To Know

  • A breezy beachfront restaurant, Asú on the Beach, is slated to open October 2015
  • Not all units have ocean views
  • Grace Bay Beach is excellent for swimming and snorkeling, but not for surfing or boogie-boarding
  • Cab fares in the area can be expensive (rates are charged per person); it's about a 20-minute walk to the shops in Salt Mills
  • READ MORE: Turks & Caicos vacation guide
  • See more photos

Amenities

  •  Babysitting
  •  Bar
  •  Free WiFi
  •  Gym
  •  Kids Club
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
Buildings Family Grounds Hotels Resort Scenic views sky grass leisure property marina Town condominium residential area neighbourhood dock Nature Beach Coast Sea shore

Overview

The Review

With a stay at The Alexandra Resort in Providenciales (Grace Bay), you’ll be minutes from Grace Bay Beach and close to Turtle Cove. This 4-star resort is within close proximity of Salt Mills Plaza and The Regent Village Shopping Mall.

Make yourself at home in one of the 90 air-conditioned rooms featuring refrigerators and flat-screen televisions. Your pillowtop bed comes with Egyptian cotton sheets. Rooms have private balconies. Cable programming and DVD players are provided for your entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms with showers feature complimentary toiletries and hair dryers.

Pamper yourself with a visit to the spa, which offers massages and facials. You’re sure to appreciate the recreational amenities, including an outdoor pool, an outdoor tennis court, and a fitness center. Additional features include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge). If you’d like to spend the day shopping, you can hop on the shuttle (surcharge).

Satisfy your appetite at the resort’s beachfront restaurant, where you can take in a pool view and dine alfresco (weather permitting). Thirsty? Quench your thirst at a bar/lounge, a beach bar, or a poolside bar. Cooked-to-order breakfasts are available daily for a fee.

Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Providenciales? This resort has facilities measuring 2000 square feet (186 square meters), including meeting rooms. Free self parking is available onsite.

How to Get There

Alexandra Resort – All-inclusive
Princess Dr
Providenciales, 00000 Turks and Caicos Islands

Reviews

4.5 Very Good 2115 Reviews
3 for 1 resort
Reviewed 5 hours ago

We try to go somewhere new every year and because of the cost it took us a while to get to the paradise known as Turks and Caicos. After a lot of searching and planning from my wife we chose The Alexandra (all inclusive so we don’t need to carry a wallet all day) Our good fortune started as soon as we where dropped off and greeted by Jose he was awesome personable helpful and just plain nice (we will see him again) They checked us in to the wrong room but within no time Jose and the awesome Phillipa moved us in to our home for the next 10 days. Couple little bumps with keeping our fridge stocked until Phillipa stepped in and then we had plenty of water from there on (she is awesome !!!) Beautiful place beautiful beach beautiful people the staff here really is above and beyond most places we have ever stayed hats off to Karl he should be very proud of his staff ,he also greeted us daily !!! Breakfast day 2 ( they really need to offer more variety) I asked for strawberry jam and Natalia says “sorry we are waiting on a delivery” I was ok with that but not Natalia she came out of the kitchen with a jar of strawberry jam and not only that day but every single day that we where there either her or someone she told brought us the simplest little thing to make us happy (now if that’s not going above and beyond nobody does.......wow just wow!!!) The whole staff is great there are just some stand outs that you have to mention because there’s not many better ..... Jessica big greeting and a smile everyday!! Gerald and Renette a high five a smile and never have to ask for anything when they where around !!! Leslie ...... this guy just always seemed to be there whenever you needed or wanted anything I could go on but if I ran in to this guy any where drinks are on us !!!! Never wrote a review this long but here’s the things they should work on if we are being honest........ The island is known for grouper and it was the season for lobster neither was offered at anytime during our stay ?? There was always something for breakfast but no variety or local fair ?? Lunch was good but in 10 days they only offered variety 1 day !!! This is a tropical island where fish is plentiful it should be on the menu ALWAYS !! It was offered some for dinners but salmon not snapper and grouper which is there local fish. One night at dinner they ran out of red wine ?? It’s 30 yards away from the bar but they never came back with the wine ??? They have top shelf liquor but never seem to have enough to last through a day and to close at 11 is just crazy given what you spend to stay there ??? Room service or a quiet area as to not bother the guests who sleep early would certainly help this place be perfect!!! Brick oven pizza oh yes it is awesome and they even taught me how to make the sauce for the conch fritters !!!! That’s just great people sharing there secrets (and I thank them). If you go make sure your there on a Thursday so you can go to the fish fry it is without a doubt a blast !!!!! (And you can get the best blackened grouper you’ve ever had) 4-1/2 stars is my rating on this place we had a great time didn’t go hungry never didn’t have a drink (even though they would run out of the good stuff) and you won’t find better customer service. P:S There where some really cool owners there when we stayed who made our stay even better !!!! We will be back (when they get grouper lol)

Great Vacation
Reviewed 12 hours ago

The location is in the center of Grace Bay easy to walk to other resorts. The rooms are clean and comfortable. The staff is extremely friendly Teresa was our server the first day and ever day she seen us made sure she would stop by to see how we are doing. Rhyeme would also make sure we had water or get drinks for us when we were on the beach. Then his band would entertain us out night great music. The beach is beautiful and the resort has a nice pool. Looking forward to returning next year.

Joe

The beach is great, people are nice, food needs improvement
Reviewed 2 days ago

Here’s a little about our experience at the Alexandra Resort. The first thing you should know is that some websites have the Alexandra Resort-All Inclusive located next to the Grace Bay Club on Google Maps, which is not true, it is located in between Beaches and the The Palms (if you search for ASU restaurant, that’s where it is).

Good:
The best thing about the resort (and this island) is the beach! A great place to get away and relax. The beach has no seaweed, no stones, no shells…the water turquoise blue and refreshing…and warm breezes. It is wonderful. The pool is well maintained and nice as well. Make sure you wear sunscreen as the sun is powerful there. The week we were there, we were able to get beach lounge chairs with no issue, but on more popular weeks, you might want to get there earlier in the day to put out your towels and reserve a chair. If your main focus is just to spend time at the beach and relax, you don’t need a fancy hotel for that. Another nice thing is the all-inclusive policy making it easy to get a drink or a slice of pizza whenever you want it, and going to dinner without a wallet. Our one bedroom garden view suite was good, with a balcony you can lounge on and a separate living room/TV area with a kitchen area where the refrigerator is stocked with cans of beer, soda and small bottles of water. The cleaning staff just needs to look around to see what needs to be replenished (we ran out of soap and toilet paper) and sweep the floor better. The steel drum band they have from Jamaica is excellent. Make sure you catch them at one of the properties Caribbean nights. They play without break, and really enjoy what they are doing. The staff everywhere is friendly, polite and helpful. After a couple of days, the bartender remembered my drink and the waiter remembered what juice and coffee I wanted at breakfast.

Not So Good: Definitely, the poor quality of the food taints our experience at the Alexandra. Although the breakfasts are decent, the lunch is basically hamburger, hot dog, lettuce salad, jerk chicken, and fish tacos every day. For dinner, you would expect some fresh fish, but it seems like everything is frozen and flown in and things end up being bland, overcooked, or covered in sauce to mask the food. You would think you could get fresh red snapper. All our dinners were pretty poor, except for the crab cakes at the Fish Deck, and when we went to dinner at the Beach House (their other property). Remember, you have to get up really early to make a reservation for dinner at the Beach House (very limited seating). We also went to Salt restaurant at Blue Haven, which is a pizza/italian place, but the service was very slow and food basic. We did not go to Fire + Ice at Blue Haven, but heard that slow service and poor quality food was found there too. Communication between properties is also a major issue. The Alexandra Resort said the Fire + Ice restaurant was open that night, and then when we took the shuttle there, found that it was not open. They don’t know what their dinner or lunch menus are for that day, or even when the Fish House restaurant is going to be open. One night, it was open even when all calendars said it was closed. Even the wait staff were surprised. It was a last minute decision I guess by management.

Overall, I think the Alexandra Resort properties should put some money into their food quality to make this a destination of choice. Not that it has to be 5-star dining, but source and prepare the food better. Maybe if they changed all their lighting to LED bulbs, they could save on enough electricity to help with this.

Great Low Key Vacation
Reviewed 4 days ago

I really hope people read this review, I would like to tell people the truth about this vacation before they book.
Location of the Hotel is great, beautiful beach as always in Turks!
Although when I was there this week there was a lot of Seaweed, but thats not an issue.
The food was good, I expected more selection however, I had no complaints, especially if you go to the sister hotel “Beach House” the food was 5 star.

My problem with this hotel would be, NOTHING to do by 11pm.
The hotel literally shuts down! No Music, No bar, No snack bar, NOTHING at all!
It felt like we had a curfew and once the clock hits 11pm, we needed to go to bed.
So if you are looking for a hotel, that you dont plan to leave the resort because of the things to do in the hotel all night... think twice!

Another issue was, they ran out of alcohol almost every night, now dont think I’m one of those people go to vacation to get drunk, I really am not! I happen to be at the bar with friends we met, and everytime they requested Crown Royal, they didn’t have, or whatever other alcohol they would request.

The Staff:

Well its true what people have been saying... the staff is what makes the trip unreal ! I would like to give my word to “Jessica” who I believe deserves a better position because of there amazing hospitality! Renette, Gerald, Petrona, Uxslene were amazing with the food service, seriously they made our trip in regards to the hospitality.

Now, speaking of GREAT service, the Entertainment!!! I could truly call my good friends “Rhyeme, Romaine, Emilio” what a great bunch of guys! Always went out of there way to make sure we always had a smile on our faces!
They play the music at the resort and they make sure you’re always happy.

Vivandieu and Weslie... Wow the guys that kept the towels ready for you, however, the guys that are very underrated! The guys that greet you EVERY MORNING with a smile welcoming us to the beach! Making sure the deck is clean from Sand for us, very under rated.

My Favourite bartender... EDMUND, this guy had a smile all day every day.. sometimes i wonder if he smiles this much outside the resort! Great people I tell you.

Overall, it was a nice 7 days in paradise, however, I would only recommend this hotel if you plan to sleep before 11pm.

Very nice experience
Reviewed 5 days ago

This resort was clean, well maintained and staffed with pleasantly friendly people with no exception. Any concerns we had were tended promptly. On the beach and handy to snorkeling, shopping. Many things to do. They have casual dining and more formal dining with good food and a buffet breakfast as well as beach snacks. Windy time of year for snorkeling but cooler than the summer months. Minimal cost for boat trips to the deeper water for reef viewing compared to other offers. Would definitely recommend this resort