Porto Palacio Congress Hotel & Spa
What We Love
- The Beauty Lab has a full-service salon menu
- Selection of restaurants include a modern beer hall and glass-walled VIP Lounge
- Sunday Brunch has decadent fare and panoramic views
What To Know
- Interiors are simple yet sexy
- Self-parking and WiFi are extra
- The hotel has two indoor swimming pools
- Free WiFi
- Handicap Accessible
- Parking On Site
- Room Service
Rising from Avenida da Boavista, the 251-room Porto Palacio is a modern city sanctuary set among the spoils of historic Oporto. Interiors project a sexy simplicity, with sumptuous fabrics, geometric crystal chandeliers and richly textured wallpapers softening minimalist dark wood, glass and metal furnishing throughout. Dining options include a fresh take on traditional beer-hall eats at Portobeer, teppanyaki-style Japanese at Góshò Restaurant, and a glass-walled VIP Lounge offering city panoramas. The hotel’s full-service spa features a Beauty Lab salon and Turkish bath, while a stocked fitness center and two indoor pools round out the property’s health and wellness offerings.
In the Area
Deemed a UNESCO World Heritage Site, the city of Oporto serves up big-city retail and modern attractions amid an historic and fairytale-like setting. Cruise the River Douro, or embark on a full-day wine tasting tour in the Douro Valley to experience the flavor of the region. Visit the Casa da Música for a show and a peek at impressive area architecture, or check out the vast, revolving collection of art at the Serralves Museum. Whatever you do, spend at least a day wandering the charming city streets, exploring local markets and experiencing the day-to-day buzz of this Old World European hub.
How to Get There
This is not a 5 star Hotel.
The building is great but service and quality is poor.
The service at the Terrace was awful. The worst Club Sandwich ever. Also aggressive attitude when the remote would not work.
The receptionist at the spa was also a member of the could not care club.
Hate to think what it would be like in peak season. Avoid.
Thanks to Carlos at the front desk we got upgraded in the Penthouse suite.
It was the most beautiful hotel room we have ever had! The marble all around in the bathroom, the giant meeting room, the amazing sea views from the 18th floor and not to forget one of the most comfortable bed I have ever slept in.
The staff is truly amazing and their level of service is outstanding. WiFi is great, the spa is beautiful and it’s only $5 in Uber to reach the city center.
Simply amazing !
We stayed at Porto Palacio for just one night on our way back through Porto on a recent trip. I specifically booked the hotel because it looked contemporary and because of its spa.
Our initial impression was good. Our check in was great, staff so attentive and kindly let us check in early and upgraded us which was nice. Our hotel floor felt like a ghost town - perhaps why?
Sadly our stay went downhill after checkin. Our suit although extremely spacious was very dated and not well kept. The walls were dirty and carpets not very clean. Not what you expect from a 5* hotel (see images).
The most disappointing aspect to the stay was that when checking in we were told we could use the gym and spa as guests of the hotel. Usual and expected when paying for a room in a 5* establishment. When we arrived at the gym/spa floor later that afternoon we were firstly told we had to buy swimming caps in order to use the facilities. Reluctantly we did so, only 6 euros but again NOT 5* service. We then proceeded to the spa and was told that in order to use it we would need to pay an additional 10 euros per person. We had only booked the hotel because of the spa and frankly although this only a small charge is really not acceptable. We were informed that spa that was referenced at check-in was a small, smelly, poorly maintained public swimming. So disappointing - my previous experience in these situations is that the customer is always right, however we were told there was no way we could use the spa without paying.
Overall I would say that the hotel is 3* at most. Initial experience of reception staff was great but it was a disappointing downhill journey from there.
We recently returned from our first to Portugal. We stayed at this hotel for 5 nights. The junior suite was spacious and well kept. The included breakfast was excellent. With one significant exception (front desk evening staff member) the hotel staff was attentive, professional and very helpfull. Hotel proximity to downtown Porto is reasonable requiring a relatively short (10 -15 minute) bus or cab ride. The hotel restaurant opens at 8 which is a negative but there are enough local alternatives for those looking for an earlier meal. I would stay at this hotel again. I would have given a higher service rating but the one particular interaction was sufficient to taint the entire team. If requested i would be more than happy to share names and dates.
First impression was probably the main issue of this hotel. When we walked to the room the carpet was so dirty, we didn ´t even wanted the bags to lay on it. The staff at the hotel was very nice, but this hotel is very outdated and could use some renovations. The priceshould have been for me the warning sign... but I thought I ´ll give it a try. The hotel slippers we had were used!!! Overall I woul not recommend this hotel.