What We Love
- On-call butlers
- Breezy hammocks in each of the 70 casitas
- The beachfront raw bar
- Eight massage rooms in the 17,000-square-foot spa
What To Know
- The beach is just a five-minute walk from each of the guest suites
- The retreat’s culinary program is steered by renowned Mexico City chef Jorge Vallejo
- The resort offers meditation class at its ocean-side yoga pavilion
- Guests can get better acquainted with the surrounding mangroves through private jungle tours
- Free WiFi
- Parking On Site
- Room Service
Self-care reigns supreme at this Riviera Maya reverie, where a lush jungle getaway meets a lavish beachside sanctuary
There’s a distinct hush-hush feeling surrounding this thatched-roof paradise—Mexico-based Hamak Hotels group’s even more serene follow-up to their eco-conscious Yucatan resort just outside Merida. Rooms, envisioned by the acclaimed Mexican designer Paulina Moran, are stylishly minimal, decked in warm tropical woods, Xucun stone, and thoughtful details like en-suite pools, a retractable glass wall, and local palm weavings. Intimate amenities, like cabanas sprinkled across a 650-foot stretch of private beach and couple’s treatment cabins in the expansive spa (where indigenous inspired rituals and treatments are fueled by berries and herbs from the adjacent jungle), only add to the atmosphere. The verdant surroundings are essential to Bu’ul (the Mayan word for “beans”), the property’s contemporary Mexican restaurant, where the freestyle menu features house-baked breads and dishes that rotate depending on the catch of the day.
In the Area
Although the resort is just a half-hour drive from Cancun International Airport, its privileged oceanfront address means plenty of paddle-boarding, kayaking, and even scuba diving. For the ultimate day trip, head to Tulum’s famed archaeological zone, Chichen Itza, which is about two hours away by car (the concierge will gladly arrange your pilgrimage), while Riviera Maya’s cenotes and theme parks are all within a 20-minute drive. If you’re seeking dinner and a show, head to the Vidanta Riviera Maya, home to the first Cirque de Soleil resident production in Mexico—an awe-inducing act that draws on the region’s rich history and heritage.
How to Get There
Very good snorkelling tour with Pedro and Flo. You can see many different fish and a cenote. Sometimes you can see turtles but we weren't that lucky. Pedro also takes excellent pictures. Very recommended and better than the snorkelling tour we did at Puerto Morelos, that is supposed to be the best if the area.
My cousin and I are seasoned travelers and accustomed to staying in expensive resorts. Our experience at the Chable Maroma was disappointing primarily because we felt that the prices charged were not commiserate with the level of service. Overall, it felt like the resort just wasn't ready to service its guests to the level advertised. We would suggest a longer period of "soft opening" to work out the kinks. Here are a few of our observations in more detail...While very friendly, the staff was not sufficiently fluent in English for an international resort nor were they prepared to make educated recommendations for activities outside the property. That said, there was one staff member, Brandon, who did a wonderful job arranging a day trip for us to Cozumel...make sure to ask for his assistance if you are planning any activities off-site! In addition, service was slow and unorganized, The spa treatments were not of the caliber that we would have expected them to be given the price for these services. The mini bar was lacking in the wine/champagne category (there was none). The breakfast basket that was delivered each morning was twice pilfered by animals during our 5 day stay and the Nepresso machine in our room that we turned to in these instances did not work properly. Several small observations regarding service in the restaurant(s)...check on guests shortly after they are served to see if they need anything else (salt and pepper were consistently missing from the table), if making an alternative suggestion for a wine, make the price clear up front...We unknowingly purchased a wine that was significantly more expensive than we would have chosen had we been made aware of the price. We had dinner one night at a neighboring resort - the Rosewood and when asked how the service was at Chable we were honest in saying it was a bit lacking. Our waiter explained, in perfect English, that it takes two to three years for a resort in Mexico to get up and running properly. Based on this advice, and given that Chable opened in November, I would recommend waiting a year or two to visit. I would have preferred to submit this review directly to the hotel owners rather than on a public forum such as this, but was not given that opportunity. To the owners of the resort I would suggest that they take a more proactive role in getting the staff properly trained to service their guests in the manner to which they are accustomed when paying this kind of rate.
my wife ans I had an amazing time at this resort; service was exceptional with great amenities.
our room was spacious, clean and well decorated with all necessary toiletries, water, coffee and beer. morning service of coffee and sweets were just what one need after waking up. the shower was wonderful. great choices for breakfast every day, which was included.
beautiful pool overlooking the ocean is breathtaking. rooftop bar with great finger food is a must see, best place to watch the sunset.
Eating at the formal restaurant is an experience both in food and service. the mixologist at this bar is awesome. he is very helpful with picking drinks and his presentation is one of a kind.
top notch spa and gym.
all in all this was one of the best vacations we had at this and their sister resort Chable Yucatan.
Cant wait to go back.
We had such a wonderful time at Chable Maroma. The room was beautiful and very private - never had any issues with noise disturbances. We spent most of our time in the room's outdoor area and on the beach, which was quiet and peaceful. Service was phenomenal and the staff were lovely. And as other guests have noted, the food was delicious, fresh, and beautifully presented (definitely recommend the hummus toast!)
Perhaps because the hotel is so new and not overrun with guests, it felt almost like a private retreat - no need to fuss with reservations or chairs.
We did not have a very long stay, so didn't get a chance to try the activities, but there appeared to be numerous options available.
We really appreciated the peaceful experience and hope to come back soon and try a couple activities!
- Edward and Briana
While the arrival experience might not be the one expected , once you have reached the cozy lobby, more like a small lounge, you will feel pampered by the well trained and attentif staff. It is true, as i have read in other reviews, that the hotel is little over 6 month old.... with the good and the bad that comes with it. Rooms are very well equiped, oversize bathroom, outdoor shower, pleasant heated plunge pool, and all small details and touch point that will surprise you throughout your stay. Food and beverage operation is top notch without any expections, and The highlight would be dinner at Bu’ul restaurant.
Beach has great potential, and would be owesome, yet sargassum was not removed the 3 days i was there.... too bad, but not enough for me not to come back soon...