What We Love
- On-call butlers
- Breezy hammocks in each of the 70 casitas
- The beachfront raw bar
- Eight massage rooms in the 17,000-square-foot spa
What To Know
- The beach is just a five-minute walk from each of the guest suites
- The retreat’s culinary program is steered by renowned Mexico City chef Jorge Vallejo
- The resort offers meditation class at its ocean-side yoga pavilion
- Guests can get better acquainted with the surrounding mangroves through private jungle tours
- Free WiFi
- Parking On Site
- Pet Friendly
- Room Service
Self-care reigns supreme at this Riviera Maya reverie, where a lush jungle getaway meets a lavish beachside sanctuary
There’s a distinct hush-hush feeling surrounding this thatched-roof paradise—Mexico-based Hamak Hotels group’s even more serene follow-up to their eco-conscious Yucatan resort just outside Merida. Rooms, envisioned by the acclaimed Mexican designer Paulina Moran, are stylishly minimal, decked in warm tropical woods, Xucun stone, and thoughtful details like en-suite pools, a retractable glass wall, and local palm weavings. Intimate amenities, like cabanas sprinkled across a 650-foot stretch of private beach and couple’s treatment cabins in the expansive spa (where indigenous inspired rituals and treatments are fueled by berries and herbs from the adjacent jungle), only add to the atmosphere. The verdant surroundings are essential to Bu’ul (the Mayan word for “beans”), the property’s contemporary Mexican restaurant, where the freestyle menu features house-baked breads and dishes that rotate depending on the catch of the day.
In the Area
Although the resort is just a half-hour drive from Cancun International Airport, its privileged oceanfront address means plenty of paddle-boarding, kayaking, and even scuba diving. For the ultimate day trip, head to Tulum’s famed archaeological zone, Chichen Itza, which is about two hours away by car (the concierge will gladly arrange your pilgrimage), while Riviera Maya’s cenotes and theme parks are all within a 20-minute drive. If you’re seeking dinner and a show, head to the Vidanta Riviera Maya, home to the first Cirque de Soleil resident production in Mexico—an awe-inducing act that draws on the region’s rich history and heritage.
How to Get There
I had great expectations before arriving at this hotel and want everyone to know how I was treated for a 2 week stay. Upon arrival we were greeted by paying the bill. Yes,
I paid 50% before I got there and then forced to pay in full upon arrival. Not very relaxing. Then, the front dest told me they would charge my card $8,400 US dollars more for food and extra charges. We had 2 rooms so after spending $28,000 US dollars they wanted another $8400 more....Let's just say I wasn't too thrilled with the attitude here. I sent clothes to the laundry and they charged me $100 for 8 items washed in cold water and dried. The hotel was pretty much empty for our entire stay yet I paid $1,000 per night for every night I was there....the rate did not go down during the week or weekend even though they had no one there. I feel they gouged me on the rate pretty badly. They never upgraded us to a nicer room and my room had large spiders in the shower while I was showering. Rooms were not deep cleaned before arrival. I had to ask for it. While on the beach, they bothered us every 20 minutes to eat something or drink something. sometimes waking you up while you are trying to sleep off stress and exhaustion. Since they were so slow they bothered me all day long. Finally, I said something and they backed off. Other guests were very unfriendly... and we never conversed with anyone for 2 weeks except the people who worked there. Kind of weird. The grounds are beautiful and the pool and beach are pretty fabulous. I will not return.
We were very impressed with the accommodations and staff at CM. Classy details throughout the whole property, luxurious villa bedrooms surrounded by the zen of nature, excellent service from a local staff (we appreciated that English was clearly not first language), quiet areas of relaxation at the spa pool and beachside. What was most excellent though was the deliciousness of the food...beautiful dishes full of taste and fresh ingredients. The watermelon ceviche and guacamole with pomegranates were incredible, I can still taste them! We hope to return to this location but we are now also more interested in trying other Chable Maroma resorts based on our experience here!
Amaxingly beautiful hotel! Fantastic arquitecture - Landscape and Incredible staff. Delicious food! Best of the Best . WoW a must✨
The hotel is really nice, with a lot of natural light, a perfect connection to Nature 🌴.
The room is quiet, modern, well equiped. Love the bathrooms .
The staff is friendly, polite, adequate.✅
Many of the popular or luxe resorts are often tucked away, sometimes too tucked away. During my last visit, it was a 90-minute drive to where we stayed. Chable Maroma definitely wins massive points for convenience. If you think the convenience means you’re missing out on location or beach or vibe, then you’ll be sorely mistaken.
I always joke that a huge part of why I travel is to eat. I don’t know why I say “joke”, cos I’m pretty serious and good food to me is no laughing matter. Chable Maroma has 2 restaurants on site. Kaban- which is the more casual of the two- although I know plenty of places that wouldn’t classify Kaban as casual (not in terms of the menu options or the service), it was all top grade. Buul is the high end option and it’s rooftop bar is where you want to be at sunset or generally grabbing drinks as the views are the best on the property.
Another interesting way to feel more connected to the food here and Mexican food, in general, is to take the cooking class. Which turned out to be a true highlight for me. Hosted by one of the Exec chefs, we learned how to use local and simple ingredients to make true Mexican classics the way the best chefs who all learned from their abuelas (grandmas) make it. An afternoon of such Mexican delights like Some, tortillas, fresh crushed green tomatillo and onion sauce and roasted tomato sauce.
DESIGN/DECOR: I am a firm believer in pictures speak louder than words. So I’ll share the very many images from bath to bed, to the reception, to restaurants to property. They definitely hit the nail on the head in capturing a sense of place. It also doesn’t feel overly done or overly designed. Sometimes, it's best to describe a place in terms of how it makes you feel. And I can say that it felt very much like home- every decision it seems was made to ensure utmost comfort. The size and feel of the bed, the position of the daybed in the bathroom, the dual everything- his and hers shower, sinks and even toilets- this should be a must in every hotel of a certain category. No wonder they are part of the leading hotels of the world.
SERVICE: There are often 2 things that can happen at a new hotel/resort when it comes to service. It can be underwhelming or overwhelming. Underwhelming when staff is not yet properly trained, don’t know how to follow-up on requests, miss small things, don’t pay attention to the detail. Overwhelming when they are overly eager to please, aggressively responsive, always touching base, doing too much generally. Chable Maroma strikes the right chord- the right amount of “are you Ok? May I help?” etc, with leaving you alone to enjoy your time.
Our experience at Chable Maroma was 5 stars all the way around. If you are looking for a unique and unforgettable experience in riviera maya with exquisite food and service look no further.
I would recommend this hotel for couples , those seeking privacy and relaxation, those seeking superior service and foodies.
Accommodations: excellent 5 stars
We had a jungle villa . Beautifully appointed, large , comfortable with all of the necessary amenities . Plunge pool and small private outdoor seating area was amazing. We enjoyed many mornings drinking coffee on the patio and listening to the sounds of the jungle.
Hotel amenities and grounds: excellent 5 stars. Pool was phenomenal with views for days . Beach area was quiet , clean and beautiful with ample shade . Seaweed is problematic as in much of the area but not to the fault of the hotel. Hotel worked constantly to remove the seaweed and appears to be better here in playa Marina than in other areas . Water was still beautiful when we went and I had no issues swimming. They offer many activities The Spa is absolutely gorgeous
Food and beverages : 5 star . This category is what sets this hotel apart from any other . The food here is simply outstanding and better than anything we could have imagined. I would say there is a sophisticated take on classic dishes , simple but elevated unique offerings with incredible flavor profiles that will blow your mind . You will not be dissapointed
All three restaurants are excellent. The salsas are some of the best ive ever had . I am obsessed with the black habanero salsa!! Every cocktail was ridiculously good . Pan dulces were phenomenal I reccomend the conchas
- breakfast - recommend chable poached eggs , juevos montuleños
-Raw bar - go for subset views , try the black rice and the horchata based drink
-Do tasting menu at bu'ul with the wine pairing it's quite an experience
Service - 5 star
We could not have asked for better service . This place is really about the shall touches and making every guest feel important . For example many of the employees referred to us by name agree only meeting once! You will not get this level of service at a large resort.Every employee at the hotel was extremely proffesional , personable , helpful and appeared genuinely interested in providing the best experience possible for guests.
In terms of the extra touches :the eye opener (coffee with pastries delivered to your villa), turn down service . It’s the type of place where you do not 2cwn have to ask because the hotel employees are reading your mind ! For example we went to coba on a day trip they had ice cold Waters and towels ready for us when they brought ourcar around !
In summary an unforgettable experience with strongest points being service and dining
isolated location - far from other places /attractions
Very expensive even by LA standards BUT worth every penny in my opinion