JW Marriott Hotel Quito
What We Love
- Volcano views from the glass atrium entrance and from rooms with a balcony on floors seven through nine
- Roses everywhere, from big arrangements in the lobby to roses placed on pillows at night
- Ecuador’s first five-star hotel recognized by the Rainforest Alliance for its sustainability efforts
What To Know
- A 10 percent service charge and 12 percent VAT per night will be collected at the Jetsetter checkout
- Go slowly and drink lots of water on your first day in Quito, which is 9,300 feet above sea level
- Don’t check out at the last minute, or you might encounter long lines
- Official currency in Ecuador is the U.S. dollar; American and Ecuadorean coins are interchangeable
- Eco friendly
- Free WiFi
- Parking On Site
- Room Service
JW Marriott Quito’s stone and glass pyramid structure adds a modern edge to the restored New Town of Ecuador’s colonial capital. Inside, mahogany tables, leather loungers and reflecting marble floors fill the sunny atrium lobby, where a waterfall flows into a stone-lined pond. The guestrooms and common areas hold a casual vibe, with colonial-style wallpaper and diamond-patterned carpets.
Bed & Bath
Spacious rooms overlook the city or Andean Mountains and have heavy wood pieces, comfy chairs, fluffy bedspreads and loads of down pillows that are garnished with a single rose at nightly turndown. For rooms on floors seven through nine, private balconies facing Cotopaxi Volcano add an extra perk. No less airy are the marble bathrooms, with soaking tubs, separate showers and soothing Ecuadorian bath salts.
A well-equipped gym hosts fitness classes, the spa offers body scrubs, wraps and massages, and the expansive outdoor heated swimming pool is an urban resort oasis decked out with cascading waterfalls and a central Jacuzzi island. There’s no shortage of places to eat and drink on site. Start the day at Bistro Latino, with a buffet of eggs made to order, fresh fruit juices like tamarillo (tree tomato) and Ecuador’s national dish, ceviche. Mexican flavors and margaritas are on tap at Don Porfirio, while La Hacienda, the new wine cellar, is making a splash on Quito‘s wine scene, with dozens of varieties to pair with Argentine beef dishes.
How to Get There
Not sure about some of the recent negative reviews I see on this site; maybe they were staying at another hotel? This place was first class. Great service. Friendly, helpful staff. A beautiful modern facility. Rooms very contemporary. We did book in the Executive Floor for an extra $25 per night, but it was worth it. For the extra fee you have access to a private lounge that includes you full breakfast, Grab and Go Lunch and a cocktail/tapas period in the evening. In fact the evening reception provides so many tapas, you can make a meal of it and skip dinner. Definitely recommend for a Quito tour. Many guest going to the Galapagos, so it was nice to chat with them about that experience.
First let me say that the staff is great. Friendly and accommodating. They’re just ineffective.
The rooms are dated. The shower handle barely could be turned. The design is dated and illogical. But so be it. The guests next to our room we’re partying loudly which normally would be understandable but it was 3:30am. So I called the front desk and suggested they let them know. The staff person said she’d call security. Instead she called their room which did nothing. (Maybe she went to party with them). I called again at 4:15am when it was just as loud and the smoke was starting to come into our room (yes, this is a non-smoking hotel). This time security did come and at about 4:45 there was quiet.
Our alarm went off at 5am so we could catch a flight. I hope the noise didn’t disturb our neighbors.
Never have I had a worse experience nor has it been contrasted with such a previously wonderful one in Cusco at the JW. Sad really. Frustrating certainly.
Find a better place to stay at a better price with walls not made of paper and closer to the vibe of lovely Quito.
Oh and lastly we ordered sushi at the hotel bar. When does spicy tuna come with sweet eel sauce? Management is asleep at the wheel and it’s too bad because staff is really nice.
The JW in Quito is a nice property in an excellent area in Quito. The hotel is full of locally grown roses which adds a nice touch to the lobby, rooms and common areas (Ecuador is one of the world's biggest exporters of flowers).
The rooms are modern yet very comfortable. The service is excellent and the breakfast is a fantastic buffet that offers a delicious mix of local and international food options.
I should mention that the staff is very honest! I had left an expensive set of wireless headphones in my room and only noticed once I reached my next destination. The hotel staff collected my headphones and stored them in a safe until someone could go and pick them up. Thank you JW Marriott!
This is my favorite hotel in Quito. I highly recommend this property for business and leisure travelers alike.
Never thought there would be so much to see in Quito. The rain forest. The equator museum was wonderful, don't miss it. Downtown Quito the church the city square and the Virgin Mary all very wonderful sites. Cabs are very affordable there and here's a surprise. Their main currency is the US dollar. The Marriott made it so easy for us to get around and see everything.
This was our second trip to Quito and our second stay at the JW Marriott. The first visit was many years ago, and the JW Marriott is still as grand as it was back then. We stayed there for three days before our trip to the Galapagos. Although the room was of average size, the bathroom is a bit larger than average as there is a stand alone shower with separate bathtub. There was also a small fridge and complimentary bottles of water left in our room every day which was convenient.
There is a McDonalds located next to the hotel and there is a neighbourhood of restaurants and bars within walking distance from the hotel, so we didn't have to wander far at night. There are a few restaurants in the hotel but we didn't eat there. Breakfast was *not* included with our reservation. We used the spa facilities at the hotel at night after sight seeing during the day which was very relaxing.
There is complimentary wi fi in the room for Marriott members although we found this to be intermittent and inconsistent. I also used the business center a few times. The Internet there was also slow and the PC's and keyboards have seen better days. We didn't really watch tv at night as there was only one English language channel that was available.
Kudos to Mauricio (who works at the front desk) for remembering my name and greeting me every day during our stay. That was a nice touch. The concierge staff were also very helpful with restaurant recommendations, directions and assisting with transportation and luggage.
Overall we enjoyed our stay at the JW. There are other hotels in Quito that are more conveniently located and accessible to the downtown (that we also stayed at), but we were happy with our visit.