Omni William Penn Hotel
What We Love
- Award-winning dining at The Terrace Room, courtesy of chef Jacky Francois
- The lavish surroundings and noir feel of the Speakeasy, with its Prohibition-inspired cocktails
- The grandeur of the lobby, restored to its original glory
- Traditions like afternoon tea service
What To Know
- Self-parking is available across the road for $14 per day
- Pets are allowed, with a fee of $50 per stay
- With 597 rooms, this isn’t exactly a boutique hotel
- The fitness center is open 24 hours a day
- Free WiFi
- Handicap Accessible
- Parking On Site
If these walls could speak they’d be sure to gossip about the many celebrities, VIPs, and bold-faced names who’ve passed through since the doors opened in 1916. The hotel underwent a recent multi-million dollar renovation to bring things into the 21st century, but tradition still reigns supreme in public areas, like The Terrace Room, an award-winning restaurant with a molded plaster ceiling, grand mahogany arches, and a mural covering the back wall titled “The Taking of Fort Pitt.” The hotel wisely decided to revive its classic speakeasy space, a suave hideaway serving Old Fashioneds and Rob Roys in a noir atmosphere rife with vintage details like flocked wallpaper and scarlet tufted banquettes.
In the Area
Pay homage to Pittsburgh’s most famous son at the Andy Warhol Museum, which offers an incredible insight into the genre-defining artist’s life, along with a ton of interactive exhibits and spaces, including a room full of silver balloons. Check out what the new generation of provocateurs is up to at the Mattress Factory, a cutting-edge contemporary art space in which artists-in-residence create room-sized installations. Then tuck into some fancy pub grub at hip Meat and Potatoes, chef Richard Deshantz’s ode to approachable farm-to-table fare like lamb burgers with arugula and tomato jam.
How to Get There
I decided to pick this hotel, because it’s in the heart of the city! Easy to get to places. It had great reviews...Well it’s definitely not worth the cost.
First off entry Pittsburg is so gorgeous. The hotel is not easy to find with google maps, just be aware of one way roads. ???? also locate the parking garage prior to arrival. It’s pretty large in size. I did get the valet parking, it would be easier for my new puppy & I. But the front entry is pretty cramped when extremely busy at the hotel! Two kind folks I dealt with at the hotel or on phone was the Valet Attendants(always nonjudgmental & as kind as can be, these men/woman are working their butts off).
Checkin process took forever, no major welcoming from the front desk. Seemed busy & more or less just allowing time to roll by.
The main entry of the hotel is extremely beautiful. It’s very historic.. that’s probably the best part of this hotel. Otherwise throughout the hotel it’s old and out dated. I really enjoy and will sometimes collect/resale antiques and vintage items. But this hotel needs upgrades that can modernize it with the historic look, this is extremely possible with out taking the historic feel away. One, the hotel carpet floors are filthy, they look like they haven’t been washed for many many years. The rooms are extremely outdated & very small. They don’t even have new TVs. I’ve stayed at 2-3 star motel/hotels that have newer TVs than this place. Of course not going to always watch TV, but really. Even simple upkeeps(traditional historic new room decor/furniture/bedding).
So the most embarrassing part of my stay.. I came to Pittsburg to retrieve my puppy. The breeder was so welcoming and so excited I stayed at the Omni. Well when she dropped off the puppy. She said omg this hotel has gone way down hill, look at the filthy carpets, and than came into my room and said omg this room is covered in dust, no wonder why your all sneezy & sound all stuffed up. Then she said, look— they didn’t even clean under your bathroom stuff.. I was so embarrassed. So S(puppy breeder) & I called together. ???????????? The Assistant Office Manager Leah was extremely apologetic, listened & advised the lead housekeeper would come up with a housekeeper to review it & then clean it again. She also refunded the pet fee.
So the last night of my stay, well I kept hearing a bag rattling noise outside the hotel door. Well I got up to go smoke & a homeless looking man was sleeping in front of the door. He try to get up quickly and acted like he wasn’t. I thought to myself how on earth did he get up here. He
then walked and said oh I’m just grabbing a pop/soda. I just said yeah, okay. Than I saw a Omni hotel associate and advised him. Well a lil while later this homeless man was still roaming the the floor. I finally called the front desk, they didn’t seem to take me serious. They actually had security knock on my door at 1-2am in the morning and asked me what’s the problem kindly. I said well there is a homeless man still roaming your hallways. They apologized. Finally never seen or heard him. Just to make this clear. I feel like this Omini has overflow rooms when extremely booked. So my room was in this corner, it appears they could lock this area up for no use. Well a camera would not see this footage of this man sleeping there. So this probably wasn’t his first time. Assistant office manager advised me it wasn’t an overflow room etc. but we both agreed no camera could detect he wasn’t suppose to be there. Anyways I couldn’t sleep the rest of the night & almost left at 3am.
Extremely disappointed with the place. The fitness center equipment is extremely aged, maybe 90s equipment. Best thing they have in that area is cold water towels for cooling, towels and fresh cold water. This hotel needs renovation to keep the historic field vibrant. Omni is so large, they can afford. They need to meet up with a designer & at least do minor things to keep this hotel historic and traditional refreshed. So many ppl are concerned about names of hotels and their prestige, I just wanted a comfortable clean place to sleep. Something close to downtown. I would never recommend this hotel, until they completely bring the historic feel back on a 2019-2020 approach.
Lastly I asked to be refunded a nights stay due to the uncomfortable circumstances. The Omni Hotel manager did not call me back, he pushed this on Leah to deal with. The she had to research the homeless man ordeal. It was confirmed he was walking around freely, and security I believe escorted him out. Leah was only able to refund some of the room. I was extremely disappointed in this outcome. For Omni’s sake, teach your management to properly refund hotel guests, especially for situations like this. Who ever didn’t approve the 1 nights stay refund, well you should be ashamed of yourself. Because if it was you, you would have caused he!!. Do on to others as you would do to yourself...
One last thing, I paid for valet parking. Asked if I could go walk to my car and grab some stuff out. The valet said no problem sweetheart go head. So I found my vechicle in the massive parking ramp, it took a long way to get it. I thought valet was suppose to be quick and easy. Well than I’m going through my car. I look and hear someone around. It’s security watching me. Teach your security and hotel staff, that they shouldn’t be profiling hotel guest staff. Completely unacceptable.
Again, if you want to be disappointed I would not stay at this hotel unless they have fixed their cons..
I really enjoyed the wonderful staff at the Omni Hotel. Everyone was extremely friendly and helpful. The food was excellent (convention) and the entire hotel areas I was in were always clean. I highly recommend this hotel.
You must take advantage of the select Guest program, Coffee delivery to your room is the best. Excellent downtown location, first class hotel with nice rooms and a fantastic lobby. Well run hotel chain, Omni Hotels always manage to hire good people... polite and friendly staff!