The Ritz-Carlton, Philadelphia
What We Love
- Regional American fare at 10 Arts Bistro and Lounge
- Serene treatments themed on creativity at the Richel D’Ambra Spa and Salon
- The impeccable downtown location right across from the stately City Hall
What To Know
- In-room dining is available 24 hours a day
- Dogs up to 30 lbs. are allowed with a non-refundable fee of $150
- Rollaway beds are available for a fee of $35
- READ MORE: 72 Hours in Philadelphia
- Free WiFi
- Parking On Site
- Room Service
Marble pillars and a domed rotunda harken back to the building’s days as a turn of the century bank. But the feel inside is buzzy and modern with a swank cocktail bar backed by bold fuschia panels, graphic printed rugs and banquettes in hot pink, orange and chocolate and modern chandeliers showering crystals from the ceiling. Locals and guests alike sip seasonal cocktails while DJS spin from 10-1:30 am Thursdays and Fridays with live music from 6:30-10 pm on Wednesdays. Organic, local ingredients inspire the regional American fare on offer at the bistro. And guests unwind at the award-winning spa, which offers treatments inspired by the city’s art scene (the “curtain call” includes a hot stone massage and aromatherapy). Upstairs, rooms feel traditional Ritz with a warm palette of pumpkin, buttercup and sage, marble bathrooms with mother-of-pearl vanities, flatscreen TVs and iPod/iPhone docking stations.
In the Area
By Philly’s City Hall, the brotherly vibes have long been in effect at bars like Mcgillin’s Olde Ale House, which has been serving up house ales since the year Lincoln took office. Across the street is the modern answer the brewpub, BRU Craft & Wurst, which serves up nouveau Bavarian fare and an extensive menu of brews, including some in massive boots and others self-served from taps on the wall. The hottest table in town these days is Talula’s Garden, a pretty little aerie with a farmhouse-inspired, 10-course tasting menu that changes daily based on what’s in season. Be sure to spend some magical time exploring Philadelphia’s Magic Gardens, a dream world of colorful mosaics, tunnels and grottos that house a community art center.
How to Get There
Elite Titanium Marriott Member--Although Ritz does not upgrade to concierge level on to top members it is still one of the best hotel experiences for a regular room.
Breakfast was excellent. Complimentary coffee in the lobby. Overall, Great Location, Great room, clean-- Excellent
I stayed here only one night business trip nice location great bar downstairs really cool executive floor lounge. Very clean my bathroom was really cold that's the only negative was not enough heat there but other than that super amazing place I really liked everyone that was helpful and friendly that works there true ladies and gentlemen standing by the credo.hope to stay there again and highly recommend everyone to stay here.
Ellen, Ellen, a thousand times ELLEN! The Director of Guest Relations at this hotel (ELLEN!) needs her salary doubled! She crafted our experience into something unforgettable. From pre-arrival accommodations to our fond far well, Ellen tailored our trip to perfection. Celebrating a Friendiversary, is in fact, as cheesy as it sounds; and Ellen embraced the thought of it with an open mind and caring arms.
She made sure that every detail of our stay was handled in a timely fashion. Communications with her were, without question, some of the best customer service moments we’ve ever had. As members of the hospitality industry ourselves, my travel companion and I understand the true value of delivering genuine, tailored customer service. We were blown away by Ellen’s ownership of our entire stay. We truly were HER guest. We could feel her compassion—it was palpable.
She beautifully embodied the characteristics of the Ritz-Carlton brand that we’ve grown to know, expect, and love. As we say in our world, “She truly bleeds Blue.” And it’s not rehearsed. It’s not scripted. This incredible woman went out, herself, in subzero temperatures, during a polar vortex, to get me a lint roller—A LINT ROLLER—I’m fancy, but even I don’t think that I’m THAT fancy! (You don’t know me, but that’s saying a lot.) And when I protested what, in my opinion, was a grand gesture, she simply replied, “Anything for my guest!” AND SHE BOUGHT US CHOCOLATES IN ADDITION TO THE LINT ROLLER JUST BECAUSE “[She] I couldn’t just get you a lint roller”!
If I haven’t made it clear enough, I speak for both of us when I say that whenever I have cause to stay in the Northeast, I’m staying at this Ritz-Carlton, in Downtown Philadelphia. Oh? I have business in New York? I’ll be staying in Philly. Catching a show in Baltimore? I’m staying in Philly. Ellen single-handedly (I’m sure with the full-support of her team and brand), has cornered the market on both of our hearts, and we didn’t even know that they were for sale.
Thank you so much for your continued excellence, Ellen. You’re not merely an exemplary ambassador of your brand; you’re a fabulous human being and a rare flame in this often dark world. We look forward to our future stays with you. (P.S. To whom it does concern, please reach out to me and provide me with a formal guest survey—I want this to count toward your service scores. Thank you!)
A recently renovated property with a grand lobby, The Ritz-Carlton Philadelphia is the best hotel the city has to offer for a luxury experience as of today. There are a few areas that could use improvements. On multiple occasions, I had to make special requests for attention from housekeeping (hair on linens/towels, dust on tabletops). While it was quickly remedied, it is disappointing as these are standards you would already expect to be in place for a Ritz-Carlton property.
There are times when you would need to make several calls for a small task to be completed (request for ice, shoes to be picked-up or returned from a shoe shine, etc.)
I will return because of the stellar Guest Relations team led by Ellen Metro. She was always available to address a need or provide a wonderful dining recommendation. If this level of service was present through each layer of the hotel operations, it would be a five-star.
I wished I could have stayed longer. Bathroom had a tub which was a plus for me after long day. I didn’t have time to take advantage of the spa, but I look forward to coming back. Room was very clean and beds were comfortable. I spent a few hours watching Netflix and was able to sleep without any interruptions.