The Ritz-Carlton, Philadelphia
What We Love
- Regional American fare at 10 Arts Bistro and Lounge
- Serene treatments themed on creativity at the Richel D’Ambra Spa and Salon
- The impeccable downtown location right across from the stately City Hall
What To Know
- In-room dining is available 24 hours a day
- Dogs up to 30 lbs. are allowed with a non-refundable fee of $150
- Rollaway beds are available for a fee of $35
- READ MORE: 72 Hours in Philadelphia
- Free WiFi
- Handicap Accessible
- Parking On Site
- Room Service
Marble pillars and a domed rotunda harken back to the building’s days as a turn of the century bank. But the feel inside is buzzy and modern with a swank cocktail bar backed by bold fuschia panels, graphic printed rugs and banquettes in hot pink, orange and chocolate and modern chandeliers showering crystals from the ceiling. Locals and guests alike sip seasonal cocktails while DJS spin from 10-1:30 am Thursdays and Fridays with live music from 6:30-10 pm on Wednesdays. Organic, local ingredients inspire the regional American fare on offer at the bistro. And guests unwind at the award-winning spa, which offers treatments inspired by the city’s art scene (the “curtain call” includes a hot stone massage and aromatherapy). Upstairs, rooms feel traditional Ritz with a warm palette of pumpkin, buttercup and sage, marble bathrooms with mother-of-pearl vanities, flatscreen TVs and iPod/iPhone docking stations.
In the Area
By Philly’s City Hall, the brotherly vibes have long been in effect at bars like Mcgillin’s Olde Ale House, which has been serving up house ales since the year Lincoln took office. Across the street is the modern answer the brewpub, BRU Craft & Wurst, which serves up nouveau Bavarian fare and an extensive menu of brews, including some in massive boots and others self-served from taps on the wall. The hottest table in town these days is Talula’s Garden, a pretty little aerie with a farmhouse-inspired, 10-course tasting menu that changes daily based on what’s in season. Be sure to spend some magical time exploring Philadelphia’s Magic Gardens, a dream world of colorful mosaics, tunnels and grottos that house a community art center.
How to Get There
The title says it all. The Ritz Philly is in a great location with terrific views. If you are a light sleeper, ask for a high floor as you are right on some of the busiest streets in Philly. The staff is very attentive (as you would expect). If you are celebrating a special event, I’d ensure that you follow up so that they know you are coming (I found phone to be better than email or stopping by the front desk). The rooms are very comfortable with all of the amenities you would expect from a Ritz.
We recently stayed at the Ritz for our daughters wedding. We had two suites for two nights for rehearsal dinner Friday and preparation for bridesmaids and groomsman and on Saturday and Saturday night after wedding.
The debacle was Friday so to be fair after a two hour nightmare things improved dramatically thanks to our coordinator Morgan but it never should have happened.
Friday check in for us was 2 pm due to the rehearsal at 4:30 then dinner at rittenhouse ( which was wonderful ).
The staff including the on duty manager that day were horrible.
They would not let us in the room because they allowed a couple from
The night before very late checkout !!
My wife and my two daughters could not get dressed plus they would not give then their luggage, which included THE WEDDING GOWN!!!
They asked nicely then begged and got really upset but stayed polite as one incompetent after another said they were sorry but did nothing. They were late for the church for rehearsal and flustered. I found out and called and the manager was unapologetic and literally told me she did her job plus tried to make it right by opening the sleep sofa for us and put something in the room. She even got snippy with me on the phone!!
The next day I called our coordinator Morgan who was great and worked hard to improve service!
Sunday the GM called me at my request and was also really good.
The Friday manager and staff were rude and did not care.at all!!
I was sure to let the GM know my conversation with the Friday manager who needs to get out of hospitality.
The Friday leisurely mother daughter time to kick off a wonderful wedding weekend was ruined. They tried after to make us comfortable ,I will give them that ,
it was nice after that to be fair.
I traveled a great deal for work and used to be a huge Marriott fan. I am still good with their standards but I expected a great deal more from the Ritz.
Side note, the modern renovations to that classic Philadelphia building ruined it in my opinion. I restore historic properties in my semi retirement and it’s a pity when they do that to a classic site.
Regardless I will think twice before staying at a Ritz again. The grooms family stayed at the Rittenhouse and raved about it but I have only the rehearsal dinner as my experiences which was excellent.
The venue was PAFA. The academy of Fine arts for the wedding which I will review next.
To the GM and Morgan thank you for your efforts to salvage the weekend. To the staff who put us thru hell Friday I hope it never happens to you on one of the most important day’s of your life. That’s why they call it HOSPITALITY Guys!!
I've stayed at multiple Ritz Carlton's around the world and have never been disappointed. Until now. My wife and I stayed for one night after attending a rock concert at the Wells Fargo Center. Check in was tiresome. No-one in sight to help with our bags or valet park our car. Lots of steps to navigate from curbside to front desk. Unclear directions as to where to park as there are two entrances. Note: Don't park at the hotel entrance on Penn Square (opposite City Hall), but drive round the corner to Broad Street and the hotel is immediately on your right. That's the main entrance. I booked through American Express Fine Hotels (based on my experience, this hotel should lose it's listing with AMEX). I didn't get upgraded which is a perk of the AMEX program (no biggie, but the hotel wasn't busy) and, without telling us, the desk clerk checked us into an 'accessible' room which has a bathroom without shelving or counter. I guess we could have requested a room change but we were running late. The room was nice, clean and overlooked City Hall, but old. Extremely comfortable bed, which is typical for the Ritz Carlton brand. Very slow service in the bar area. Breakfast next morning was a huge disappointment. Very salty and overcooked. Coffee was so strong I couldn't drink it. I'm not sure I'll go back with so many other high-end hotels in Philly to choose from.